I won't be using this Einstein ever again. 15 min wait after ordering a toasted bagel ! People ahead of me were waiting longer. Something's wrong with this new place. I'd give them a couple of years to work it out. Drive on by. I'm sorry I tried this place, I'll hit my regular in Broomfield. read more

Horrible. In drive-thru for 32 minutes. Order was incomplete. Which I didn't discover until I left. Who would think you'd need to read reviews about a franchise? But I should have. I suggest people provide feedback to corporate so this place can get cleaned up: http://www.einsteinbros.com/feedback read more

"Now Hiring" should be no surprise! S L O W service and oh so "friendly" faces at the drive thru! Sloppy sandwich wrapping and stingy potato salad portion (literally 3 bites). Certainly not worth the money paid for lunch. read more

Einstein Bros. Bagels - 3 bites served - Bagels Near Me - Lafayette, Colorado

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Worst Einstein experience we've had. The girl taking orders seemed stoned. Lox bagel had two Tiny pieces of lox, the stem slide of tomato and the outside dry ring of an onion. Excellent bagels, of course, but this place needs to get its act together! read more

Slow service, wrong order, don't answer the phone in order for me to address the error! Won't be back.

My daughter and I are always in the Louisville area and we stop in to this Einstein Bagels and we have never had problems but this week was a different story. 1. The a/c was not working and it was a 90 degree day.. 2. Our food was wrong I asked for no bacon and yet it was on my sandwich my daughter ordered a cheese bagel pizza and they gave her pepperoni. 3. Everything was burnt. 4. There was a lot of customer complaints. The only thing that was still good was the girl who took my order she was very nice and on my receipt my order was correct. I give the one star to her for the effort she put in. Louisville Colorado read more

For a bagel place, you cant believe how long it will take to process your order. They simply have no clue how to handle a queue, especially when theres a rush. They have a drive thru AND a phone in service, which reduces the effectiveness of the staff. I waited 15 minutes on the store for a toasted bagel. ONE bagel. Overpriced too for what you get. read more

Yikes. I love Einstein's so I've been hesitant about actually doing a negative review. This location, however, is the worst! I always order a bagel, toasted with butter. It's a two-point to-do for them to fulfill this order: (1) toast the bagel (2) butter the bagel. I understand this is unskilled entry level work that probably pays minimum wage, but when you can't get people to consistently produce a simple order, it's a management problem. 60% of the time, my order is NOT toasted. 10% of the time they use cream cheese instead of butter. A couple months ago they just threw a bagel in a bag. Not toasted. Not buttered. And only cut half way through. It's started to become a joke. I check at the window when I'm able, but that usually means I have to dig through a mountain of crumpled napkins they like to shove into the top of the bag. We all laugh about Einstein's in Lafayette and try to guess what they got wrong this time. Once, I tried to politely hand my bagels back while at the drive thru to ask for butter, but from the way the staff chatter exploded, let's just say I didn't bother eating that bagel that day. Someone should tell them that sound can travel through open drive thru windows. I also called them a couple times to let them know they got it wrong, not to complain, but to make sure they know. I hate it when people complain on Yelp! But never gave the business a chance to make it right. The person answering the phone is usually put out, but not rude. Last time I called, she put me on hold and then laughed about it with her co-workers. I guess she forgot to hit the "hold" button. Incompetence runs deep with this crew. If you're going to use this location, do so with a sense of humor and no expectations. It's probably also a good idea to travel with butter and your own toaster. ;) read more

My husband and I love Einstein Bros, but the woman working the register with a septum piercing was the rudest employee I have ever met in any circumstances. My husband ordered bagel dogs, but they were out. She just shrugged and said "Nope." Another employee had to explain that they were out of them. My husband ordered a fried chicken breakfast sandwich, and I know she heard him correctly because e it comes in a hashbrown bagel, which they were also out of , which she rudely told us. The restaurant was dirty, which we overlooked, the menu was impossible to read, they didn't have many of the menu items, the staff was rude, but we over looked all of that. When we got the order my husband received the chicken lunch sandwich and not the breakfast sandwich he had ordered. Due to dietary restrictions, My husband could NEVER eat that sandwich, so he definitely didn't order it. He politely returned the sandwich and asked for the correct sandwich. He went to the same woman with the septum piercing who originally took his order, it instead of being apologetic for her mistake, she literally threw the sandwich so aggressively it was frightening. She barked at my husband that if that was what he wanted he should have preserved that. He was polite and restrained himself, but when she continued to complain that he had the mistake, my husband and I walked out. I would rather waste the money on foods we will never eat than have either of us loose our cool over such a rude, hostile server. We will never eat at Einstein Bros again. read more

These previous reviews are a joke. The Drive-thru is meant for convenience.I always have wonderful service and delicious food at this location. read more

Einstein Bros. Bagels - Delicious breakfast sandwiches# - Bagels Near Me - Lafayette, Colorado

I usually stop by here often. Today's bagel was the spinach, artichoke, and chicken. I waited about 7 minutes before receiving my order to eat there. Unfortunately, I bit into my sandwich and it was ice cold. Very disappointing. read more

There's literally always an issue when we come here. Sometimes they are out of coffee, sometimes out of common bagel flavors, but at least we can always count on terrible, rude service! I've never experienced a more unenthusiastic staff. It's literally insane that corporate Einstein headquarters is a short drive from this location and yet does nothing to improve the customer experience. I know other customers are appalled by the service at this location as well both by the other Yelp reviews as well as the gentleman behind me in line this morning who had to restrain himself from yelling at the "manager" when he was told by the cashier that if he left his phone number the manager would call him back to deal with an issue... the manager was literally two feet away and would not even turn to face the customer to address him!! SHOCKING. read more

I was really excited to go here because I love bagels but it wasn't as clean as I was expecting. The employees weren't very friendly and neither were the other customers. Overall they had a pretty snotty vibe. I wouldn't go here again but I would recommend them for catering. They had WiFi but really bad cell service. They have potential. read more

Einstein's makes really delicious bagels. Unfortunately they are unable to provide good service to go with the bagels. I constantly wait for long periods of time for my order. Our family frequently grabs food from various restaurants in this plaza and it is always the person getting a bagel who gets their food last. read more

Horrible service. A bunch of teens standing around talking instead of working. Took 25 minutes to get two sandwiches on a Sunday afternoon (with no one else in line) and both were wrong. read more

Horrendously slow service . By far the slowest and worst Einstein I've ever been to. I will never go back to this location ever. It literally took 30 minutes for me and everyone else to get their bagels read more

Whatever you do, don't use the drive-through during busy times! I waited about 25 minutes today, only to find a gruff employee at the window. Ugg, it wasn't worth it. read more

I'm not sure why it took so long to get a bagel? We were there for 13 minutes waiting for it. The staff was friendly, the bagel was good once we got it, but it's SLOW. read more

One star is generous. Here's a tip. Target super center in superior sells Einstein bagels - Go there. Better service and less expensive. read more

None of the tables were wiped down. They forgot to make my smoothie and when I reminded the order taker (the only person who would pay attention to my husband or I) she showed the receipt to the manager who said "who is this for? Her?" And then pointed at me. He did not apologize, he just make the drink and yelled out my name when it was done. He also took my receipt and never gave it back. The employees were loudly complaining about their jobs. This place is a train wreck. I won't be back. read more

Don't go to this Einstein's if you're looking for a bagel dog. They're on the menu but they don't carry them. No explanation as to why.

Unfortunately can't give them a 0. First time went there and they didn't have plain bagels, hard to believe! Waited. 15 min...gave them the benefit of the doubt. Second time: called one day in advanced. Simple order....showed up they pulled the order right there. Had to wait 15 min and they even got the order wrong. Unreal!!!! Won't go there ever. Worst place ever!!!! Rather driver 20 miles. read more

I often stop here for a big order for my team at work...and usually it's early like 5:30am. The service has been consistently fast, organized, and friendly. I will continue to visit this location!!! read more

The only reason I continue to visit this place is because it's right next to work. But 2/3 times I order any type of food here, it is made wrong and/or poorly. Espresso machines are either down or out of caramel or chocolate. The customer service is terrible and half of the staff is completely rude. I almost feel as though it's a burden to order anything. I can stand there waiting to be helped for 4 minutes without a single employee acknowledge that I'm in the building. This place either needs new management, all new staff members, or a huge reality check to fix their attitudes towards the public. read more

Manager and owner are so unfriendly it's uncomfortable. You either get a ride bagel or a burnt bagel. I think I would drop like a fly if there was a smile- Orders take as long long time to fill :( read more

Don't go here. The wait times are outrageous, especially in the drive through, so you can be stuck here for more than 30 minutes when the place barely even looks busy. I complained one time and the employee just sort of shrugged. Food is so so anyway. Go to Big Daddy Bagels instead, it's not far away and food and service are way better. read more

Worst Einstein that I've ever been to. Not sure what's going on there but the wait time is beyond long and more often than not my order is wrong. read more

Horrible service. How can it take 16 minutes to get an already prepared bagel. Many left when they heard that but still a wait!

Listen to the reviews, terrible service. Sat in drive thru for 20 minutes for them to incorrectly make my order. Will no longer be returning to this Einstein's. read more

Ordered a box of bagels and the girl just started filling with whatever and got mad when I told her I wanted to pick the bagels. She then got more of an attitude when I asked if she could slice the bagels. By that time she was too involved in her conversation with another employee. It all ended with her slamming the box down In front of me and saying Here you go. No manners, no customer service, not even a great variety. This place sucks read more

It takes an exceptional amount of time just to get one bagel and a coffee. I was in the drive thru for 30 min, no exaggeration. Not impressed with how they handled that. read more

I'm killing time here at the store and am observing as I write. Service is friendly enough. Brandon, the asst. manager is delivering food, cleaning tables, and checking in with people. But, the rest of the staff moves with no sense of urgency. 6 people chit-chatting behind the counter but only one seems to be working. A person at the table next to complained about the meager amount of shmear on her bagel and got some more. The employee blamed it on portion control, but my bagel had the right amount. I would never come back here if I was in a hurry. read more

If you come to this Einstein, plan on being here for a looooong time. This is the most inefficient place I've ever been.

Still exceptionally slow, unfriendly and way too expensive. Three plain bagels for $16.00. You have to be kidding me.

I see a lot of bad reviews and have once or twice experienced less than great customer service and slower drive thru. However, most experiences are good with friendly staff and quick service. They are just really often out of pumpernickel !!! And truth be told, I usually only stop here when I have a craving for a pumpernickel bagel.... read more

Zero stars if I could. I just stopped my for my weekend treat, a toasted PB&J bagel. I had a few more others too. First impression wasn't too good, the store was dirty. Crumbs on the carpet everywhere (looked like it hadn't been vacuumed for days) , and not one single table was clean, I had to get my order Togo and eat in my car. Girl that took my order was just okay. A young man with blue or green hair made my order and started handing them to me in separate jackets, one by one. I asked him to keep the sandwiches in their jackets and put them all in one bag, i would rather have them all in one bag (which I assumed was the norm) than carry them all in different jackets, no bag. He muttered under his breath and proceeded to hand me the bag, almost like he was tossing them at me, and turned his nose away. First time at this location and probably the last. Other locations in the Westminster area are cleaner and have better customer service. read more

This location is awesome! I called to see if they had $6 bagels on Monday and they changed it to $7 Bagels Mondays which is still a great price. The gal was so sweet and took my order over the phone so I would get the bagels I wanted! Very customer service oriented! Thank you! read more

The drive thru: I go to this Einsteins because my kids like getting bagels quickly. Unfortunately it never fails that our order is not quite right. Today the bagels were prepared incorrectly and there was scant amount of cream cheese on them. The pickle was smooshed and the size of a french fry. The order takers seemed irritated with me asking them to repeat the order, but from experience I have learned to do this at this establishment. I really hope another bagel shop opens in the area so I don't have to deal with them. read more

Just waited in line for over 20 minutes, the place was empty and the people behind the counter were just picking their noses. To top it off, the person taking our order was incredibly rude! Einsteins has lost our business forever. read more

Visit this location frequently. We've always had fast, friendly service. The bagels are fantastic!