Come check them out. I'm having a delicious Vanilla Hazelnut Latte. Great place to come start the morning! read more

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The staff is incredibly rude and gave us a drink that wasn't even full. We asked to get more and they said no and slammed the window in our face. Horrible customer service. This is the second time out of the two times I've been that I've received an attitude from the staff. This is an embarrassment to Einstein. read more

We went here a little before 1 on a Sat. (two hours before they close) and they had one everything bagel. We wanted to buy a baker's dozen with about half everythings, and I asked if they were baking more. They said "No," as if no one in the next two hours would want everything bagels. (They had plenty of all the random, seasonal flavors.) They don't care about giving customers what they want or even providing the basics you expect from a bagel shop. Also, the bagels are just disappointing and expensive. I understand looking forward to your shift being over, but you need to provide bagels, especially the main bagels, for the whole time you're open. You can't just decide when the day ends and what people are allowed to order. read more

Went to this location when there was no line at all around 10:30am. Went to the drive through and asked for a large black coffee. Complicated? Not at all. When we pulled up to the window we asked if we couple make it two large black coffees instead of one. It looked like the employees were about to have a meltdown. They asked us to pull forward and wait. Then they brought out a medium cup about 4-5 mins later. I opened the lid... not coffee. We called her back and explained we just wanted a second large black coffee. Lesson.... go inside, even for the most simple orders, or go elsewhere. read more

It's funny that the management seems to not care about all the one star reviews. There was a pile of bagels in the dumpster and now I see why. In the 35 minutes that I waited in line 3 cars got out of line because of how slow they were being. By the time I got to the order box I was told to wait. After another 10 minutes I asked if anyone was there and was told to "hold on". The line of cars at the window was completely gone before I was even able to place my order. The time management and organization is extremely sub par. Needs new training all the way from management down. You can tell no one knows what they're doing here. read more

Staff is great - very friendly and helpful. However, I was quite disappointed with my Nova Lox. Our order came out fairly quickly; however, the amount of salmon was measly. Our bagels were not toasted so it was hard to enjoy the first couple of bites because the bagel was cold with barely there salmon. At other locations I'm used to them automatically toasting the bagels and the ENTIRE top being covered with salmon from one side to the other. I had to ask them to toast my bagel which then took away from enjoying the fresh, uncooked salmon or the lack thereof. I understand the concept of food cost having owned a restaurant but if the item touts lox in its title, make it worthwhile for the customer. read more

Generally this location's service is good enough to get by without me complaining. Last time I went, however, it was possible the worst service I have ever received at an Einsteins. First they charged me for a drink I didnt order at the speaker box, but I got a refund, so no big deal. I didnt let it bother me despite them being unapologetic and after I had already repeated myself 4 times at the speakerbox. Then they took long enough to have 6 other cars waiting after me even though I was originally the only car at the drivethrough. I just let it go and waited patiently for my order. They had to trade deinks with us because they initially gave us the wrong one. After I left the window, my passenger informed me that his shmear was not what he ordered, but went ahead and ate it because at this point we were running late for a doctor's appointment. On the way to the doctor's we both discovered that they made our drinks incorrectly and I discovered that my bagel was not what I ordered. We went ahead and ate it all because we were late and hungry. After the doctor's office I returned to let them know what had happened and that their service needed significant work (I had no intention of recieveing a refund, I just wanted to see inprovement since I would go to this location often on the way to school). After speaking to one manager about what happened she left without saying anything and a different manager came up talking on her phone. After she had finished her call she told me that she knew that the drinks were correct because she had made them and that she couldnt vouch for whatever the guy on line did because she was making our drinks. After I told her that the entire order I recieved was wrong including the drinks she said "well, first of all, the girl on drive-thru was new-". I interupted her with "and that's my fault as the customer how? And other than the extra drink she took my order correctly." She spoke with the guy on line and told him to show her what he used to make our bagels and returned repeating that she cant vouch for what he did because she wasnt there at the time. Then she said that if I want a refund that she needed the bagels returned. I said that I dont want a refund and that I was just letting her know that this is unacceptable service. Then she replied "well what do you want me to do?" I said, I dont know, you're the manager. Then she repeated that for a refund she needed the bagels back and asked where the bagels were. I told her we ate them because since it took so long, we were already late and repeated that I didnt want a refund. Then she said "ok, thank you." And stared at me like we were done here. Never apologized, never accepted responsibility for her employees only made excuses. After that I left and went to the 82nd st location and asked to speak with a manager. I ended up talking with the area manager. After I explained what happened she sympathized and apologized for my poor experience. I thanked her for her apology and she assured me that she would talk to the other manager about what happened and offered me vouchers for free bagels and coffee for my troubles. I took them and thanked her, letting her know that I wasn't looking or expecting that, but that I appreciated it and that she had done a much better job at handling the situation. The only problem Im left with is that I dont ever want to show my face at this location again, and so now to use the vouchers I have to make a trip to one of the other ones, which are usually out of my way. read more

Went to this location for a baker' dozen box and coffee. When we pulled up the parking lot was empty and one of the doors was locked. We could see people inside so we tried another door and it was open. Went to the counter and after about 5 minutes was told they would be with me in a minute. They had 3 employees that I could see working and on their monitor it looked like that were working two orders. While standing and waiting one of the employees went and locked the door that we came in (dead bolt with a key lock), which I would imagine would be illegal as it appears to be a fire exit now that are locked and can't be opened without a key. Then as he was walking past I asked him if I was in the right line (as the sign above said "pay here"). His response was pretty aggressive and he stated loudly that "I said, I'll be with you in a minute!". My son was startled and asked what we did to upset him. After about another 8-10 minutes he came up and took our order, I payed and he handed me a box that was sitting on the counter (for how long I don't know). So we left (as I was afraid to order anything else), went to the hospital to take this food toy our family in the waiting room. The box was apparently not put together well as the bottom came open as we entered the waiting room. Needless to say the entire experience was a negative for us and we will not be going back to this location for sure. Customer Service training and serving fresh food with a properly built box wouldn't hurt either. Disappointed and have no plans on returning to this location for sure. Should have read the previous reviews as this appears to be a pattern here. read more

Went here 4 days in a row. Tuesday-Friday and they messed up my order on Tuesday and this morning on Friday! ITS BAGELS PEOPLE HOW HARD IS IT. Like they say breakfast is an important meal and when it gets messed up that is a bad start to the day for YOUR CUSTOMERS. read more

I'm a regular at this location and have always had a great experience. Others are correct in that the ordering takes some time but the employees are friendly, the bagels are fantastic and coffee is excellent as well. What I enjoy the most about Einstein's is the labels they place on the coffee dispensers that display when the different blends were brewed. read more

When this place first opened, you couldn't get in the door because it was so crowded. Good, well-made food is so hard to find in Lubbock that any newly arrived chain with a good reputation has a hard time meeting the demand of all the hungry people. They had dozens of menu options, and bagels were coming hot out of the oven non-stop. We tried waiting until they'd been open a few weeks -- and the crowds were thinner and more evenly spaced. Sure enough, after a couple of months -- the crowds were gone except during peek hours -- and no more full bins of hot bagels of every variety. Why did their business fall off? Maybe because they picked such an out-of-the-way location. It's only convenient to 1 out-patient-surgery (for profit) hospital. Otherwise, it's not on the way to anywhere. Also because in the beginning they'd flooded the place with training staff -- and as soon as the trainers went back to their home stores and left the locals to run the place -- nobody knew what was going on. And because they were overpriced compared to every other breakfast/brunch/snack place in town. And did I mention the wait -- even on a good day was 3-4 times what it should have been. You could barely get in, order, eat and get out within a stretched lunch hour. So they chopped off half the menu. Then they cut it again. And now, about the only thing they carry is a limited variety of the company's bagel flavors, a couple of sandwiches, and a few of their watered-down flavored cream-cheese spreads. And over-priced/over-cooked coffee. When I drove through this week to pick up a half dozen bagels, they had only 2 of the 4 flavors I was looking for and they were cold and nothing special. It's a shame really. Back to the grocery store bagels.... read more

Drive thru always takes forever but you can tell they use the same knife to spread the cream cheese for different bagels. Myself and friends have noticed it more than once, it'd be nice if they at least washed off the knife or used a fresh one for each bagel even in the same orders. read more

Very nice people work here! However do NOT go through the drive thru. It's always way to crowded and they leave the people sitting out there forever. They have all the usual Einstein Bros favorites. The parking is a huge pain because they are in the parking lot of a hotel. I mean massive headache pain. BUT the store is always clean and people are nice. Not to terribly fast so don't go expecting to order and run out the door. read more

waited for 30 minutes for one bacon and cheddar bagel while being the only one waiting for food. this is the worst Einstein I've ever been to. read more

The person at the window was very nice, however the cook came over after I said my order wasn't correct and started yelling. I understand it can be hard to hear when ordering in the drive through, but accusing me of lying and saying I never told them what kind of bagel I wanted on my sandwich was uncalled for. There's other ways to handle misunderstandings. Don't take your bad day out on customers read more

This is the SLOWEST Einstein bagels I've ever been too. You will sit in the drive thru lane for 30 minutes just trying to order a bagel. They blame it on not enough workers but it's been like this for a few years and nothings changed. Undercover boss needs to get in here. read more

Good food, mostly nice workers. Worst managed fast food restaurant I've experienced in Lubbock. The hours are inconsistent, and the drive thru might be the worst intercom on the planet. This location needs new management in order for me to come back. read more

If you are in Lubbock do not go to the Einsteins Bagles on 82nd and Slide. The manager and general manger are absolutely horrid. They hate people. period! I would on the other hand thank goodness for the Marsha Sharp Einsteins Bagles they are always willing to please a customer and they actually know how to work coupons and emails that are sent to loyal customers. Janie was a big help. read more

Einstein Bros. Bagels - Thank you Janie for making it right. The best Fresh Squeezed Strawberry Lemonade - Bagels Near Me - Lubbock, Texas

They mess up my order every single time and there shmearfuls are always either good or rock hard. I rather pay 9 dollars for a coffee and some bagels at Starbucks than come here. Don't waste your time. read more

Everything was delicious and went well. It was clean and friendly service. They did forget my side, but promptly brought it to me. Will def be back for bagels. Can't wait to try their coffees! read more

I love other Einstein's. I have been to this location 3 times now. Ever time I specify I want my bagel toasted(even though you don't have to at other locations). Not once have they toasted it. read more

Workers were energetic and positive! Had everything I would expect from this chain and the place was clean!

I occasionally go there for a quick lunch to go . They always forget to give me silverware for my side , never give me napkins and I got the turkey bacon on a bagel ... poorly made . There is sauce everywhere, and looks like they quickly put it together . Don't n is if I'll come back ... at least not to this location . read more

The man working drive through on August 31st was rude while taking our order. He seemed angry.

This place was highly recommended by family. Bagels are tasty however i cant speak highly of their customer service. We have never been to an Einstein's so therefore we didn't know the type of bagels they had. Their cashier named "Shelby" kept telling us to order at the cashier area. First of all how do you do this when you don't know or are familiar with their different types of bagels. Finally i said cant i just order the "grab 'n go box" from here? She sighed loudly and dragged her feet and took her sweet time getting the gloves on to help us. Dude seriously you're job isn't that hard. If you don't like customer service then don't work here because you're giving Einstein's a bad reputation. read more

Terrible service today. Black stuff in 3 cups of ice in a row. Told manager. He let people keep using it. Taking order at pat area so 2 groups jumped in front of us. The "be right with u never came. Recommend The Egg and I instead. read more

I love coming here and getting the Nutty Monkey bagel with banana, nuts, & nutella spread, however, the staff is terrible. Customer service has never been a thing since i started coming here. The baristas always look dirty and are so rude. Not to mention it takes 20 minutes to get a bagel and some coffee at any time of the day, no matter how many people are here. I wish they would work on the customer service! read more

For the last several times we have been here they never have the jalapeño cheddar bagels. They either don't make enough in the mornings or that many people order them?? It's probably the first. I don't see that many people ordering them. If you run out then make some more. It's the same at the 82nd street location. They probably make a couple in the morning. Losing my business. I won't be going again. So if your in the mood for a jalapeño cheddar bagel chances are they will NOT have it. read more

Ordered a catering yesterday and forgot to add the coffee. This morning the team was amazing and quick to make what I needed.

This place is soooo slow. Don't come here unless you want to wait in line for 20 mins for a simple bagel. Oh and if you order a bagel with an egg be aware that the eggs are pre-cooked in a batch in the morning and whoever the chef is throws way too much pepper and salt. I ordered a bagel with egg and I thought to myself when I opened up the package, "I didn't know grilled chicken came on this bagel".... there was so much pepper I thought the pepper was grill marks I keep having bad experiences here I'm not sure why I keep coming back. No more. I'm done. Goodbye awful Einstein's!!!! read more

I love this place. I have been here about 4 different times within the last month and have not been disappointed. The French toast bagel is delicious. Today I tried the turkey bacon avocado sandwich and it was really good! read more

They are suffering the normal opening-week jitters, and the crush that novelty brings new Lubbock businesses - a clerk said they had to shut down the drive-through after it clogged with waits of up to an hour. Service was rough. A manager had to come to a cash register twice while I waited on a breakfast sandwich, though the second time was the customer's error, and the workers taking orders struggled. It's hopefully nothing time can't fix, and great to have a bagel place in Lubbock. read more

I LOVE THEIR BAGELS! Service can be a hit or miss, but I can always trust that my chocolate chip bagel with plain cream will rock.

I went and picked up two Bagel Thin Clubs that were so BAD we had to throw them away! First off it took over 8 minutes to get them, with only one car in front of me. Second both of the Bagels were SO STALE that it was like bitting into a tree branch!! Ticket number DT50103. I have had very fresh Bagel Thin Clubs twice from this Store #4025 that were great. I guess they are going out of business to not care what they put thru the window to paying customers. I will not ever go back and pay for such a bad sandwich. Stay away as you also could be in for such a horrible experience as I was today. read more

Every time I go here they are out of the bagel that comes with the farmhouse. I don't get it, it's not rocket science, just order more freaking bagels. Bad management. read more

If I could give negative stars, I would. Their expresso machine never works so I can't ever get coffee, then I try and order a bacon, egg, and cheese on an everything bagel and they don't have everything bagels? I'm sorry, but isn't this place partially a breakfast place? They should have coffee and bagels in stock. I work at a restaurant and this would never be allowed. How are you suppose to make money/ satisfy your customers if you have nothing on the menu? This is not the first time this has happened. This has been the second day in a row this week. When I called and tried to speak to a manager about my issues with the place, the phone went straight to a busy tone. I do not recommend this place, it's such a joke! I will not be returning. In the nicest way possible, get your shit together. read more

If you love bagels the door of every variety that you could imagine per sandwiches to pizza just your average bagel and different varieties of cream cheese and this is a place for you very good food read more

The worst value for money I could possibly think of: the bagel was very small, the cream cheese was spread on only half the bagel and a tiny layer. Vegetables were extremely stingy, coffee was cold. Not much more could go wrong. With the sight of flies flying around the counter, this will be the last time I visit this store. It's very unfortunate as this is a great chain in other locations. Here, it's an embarrassment. read more

Awesometastic! You walk in and smell rich sweet coffee, the line was fast, prices and selection were amazing and the staff was friendly and smiling. Blackberry lemonade is amazing and an onion bagel with onion & chive schmear.**happy girl** read more

This is by far the largest and most organized Einstein Bagels we have been to. The food is delicious and the service we received from both the management and the staffs were outstanding. Mr. and Mrs. Patel, you have made a fan out of us! read more