Just not good. Service was average, but had the "All-Nighter" and a cold brew. Neither were good at all. I would say McDonalds has better coffee and breakfast sandwich. The sandwich was dry and had microwaved bacon on it. The kicker was the order cost almost $14 for a sandwich and coffee. Just go to Starbucks and get their microwaved food and coffee which at least tastes better. It's just not very good.. I guess if you're starving. read more

Absolutely delicious! The bagels were super fresh, and everything tasted so good. You can really tell they care about quality. I'll definitely be coming back! read more

Management at this store is very rude and not customer friendly. My friend had ordered a begal sandwich with 2 eggs, we got home and there was none. We drove back to the store and told them, they made another sandwich which had half an egg on it. We said something and the Indian gentleman who said he was the manager told us that we are being too fussy and scolded us. I know there is an egg shortage but if you are going to offer a product and take payment for it then you should deliver. I won't go back to this store. I felt like I was dealing with the "Soup Nazi" from Seinfeld. I went to the store on Independence Patkway in Plano and they were so much better. I suggest everyone find a different location. It adds 2 mins to the drive time to go there but they are so much friendly. For example they even asked for my phone number so I could get my rewards. This store told me that was not possible and told me I had to take the number on my receipt and figure out on my own how to add to my account on the web. Same manager at this store, again poor service. It's like he doesn't know that without customers his store would not exist. read more

Been going there for years and order has never been wrong. People are very business like and will do anything to make sure you are taken care of. The owner/manager is a good guy even though he roots for the wrong college team. Fun to talk to. No problems with the service for me. read more

I would give zero stars if I could. My boyfriend and I go to Einstein Bros. at least twice a week, and almost every time he asks for light cream cheese, they ignore it and pile on an extreme amount. He usually ends up scraping it off himself. This time, he didn't even bother asking since they never get it right. While he was scraping it off in-store, the manager came over and, instead of handling the situation professionally, grabbed the bagel out of his hands and accused him of "wasting cream cheese." It didn't stop there, the manager then refused to serve him, followed him outside, and told him he wasn't welcome back. Completely unprofessional, unacceptable behavior. Employees should never put their hands on a customer's food or escalate things by chasing them outside. We are regular customers, but after this experience, we won't be returning. I'll also be reaching out to corporate regarding how poorly this was handled read more

I went and got two bagels, specifically told them what to put on and what to leave off. The receipt even showed exactly what I ordered. I got home, and both bagels had completely different ingredients than what I ordered. I called, and the owner answered the phone and was super rude--didn't even apologize or anything. No wonder they have so many bad reviews. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

Honestly the audacity companies have to advertise their food one way and it is less than pictured. I got an avocado, egg-white and spinach bagel. I got 3 leaves of spinach and unlike the photo with slices of fresh avocado I got maybe a spoonful of mushy avocado slather. read more

Einstein Bros. Bagels - The " garden avocado egg sandwich" - Sandwiches Near Me - Mckinney, Texas

The bagels were good but the service was pretty challenging. I had to repeat my order at least 5 times to buy 4 bagels. And I guess they don't give senior discounts anymore because it cost $10.16 without slicing or smear. read more

My go to spot for bagels!!! I've been coming to this location for bagels for many many years, I've never gotten anything but great service, and the bagels have always been consistently great. Whether I drink my coffee and have my bagel in their location, or take them home, unsliced, I feel like there is always a consistency with the service, the attitudes, and the bagels. Don't get me wrong, I do realize there are enthusiast that would knock that these bagels are not as good as East Coast bagels, I've had them and agree. That being said, I'm in North, Texas, and these bagels represent. The place is also always clean, and that makes a big difference to me. The lion can get pretty long, yet the line moves pretty fast. In the grand scheme of things, by location, taste, and Service, this place will continue to be my go to bagel police unless someone from the East Coast were to move around the corner from my house and Henry free bagels. read more

Everytime I eat here I hope I don't get sick. Employee stands around wearing glove on left hand (and may have been wearing that glove God knows for how long), then puts naked hand in the bag to open it. Just never feels clean as I've seen employees sneeze near the food, wiping their noses... Don't wish them any ill will, but have to do better and hope you read this! read more

If I could give zero stars, I would. Ordered a sandwich that clearly came with an egg--got it without one. When I pointed it out, the employees laughed like it was a joke. The owner? I asked for a refund and the owner, yelled at me. He was unprofessional and downright rude. Plenty of other places to eat where they actually respect their customers. Never coming back. read more

The new McKinney location is clean, friendly and efficient, and the All Nighter is my new favorite breakfast. The cream cheese is fluffy and the bagels of many varieties are fresh and delicious! read more

Ordered online Bakers Dozen special. Didn't get the correct types of bagels and they were sliced when instructed not to be sliced. One bagel wasn't even a bagel but was a roll. HORRIBLE. Will not be going back. read more

The service is friendly and efficient with a hello and thank you after purchase ever time The issue is consistent with their inability to manage inventory of their sesame and poppy seed beagles being always sold out. Upon arriving shortly after 9am on a Sunday, the inventory of those two items were nearly all gone. Forced to pick up different types to fill up mu dozen box, I was charged extra for premium beagles. When asked if they have more, I was told to get there earlier next time. Kindly consider making more of your top selling items as opposed to telling your customers to just show up earlier. read more

The owner/manager here is the best! I call in orders for 40 people and he has it ready right on time and carries it to my car! He is the best! Food is so delicious- we love the All Nighter. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

This establishment has taken the meaning of uncourteous to a new low. Walking in the itch my child we immediately saw the dirty tables and unswept floors, before we sat down, we asked an employee to clean them for us and she said "I'm busy right now I will get to it later." Rolled her eyes and walked to the back. By the time me and my son were finished, she had still not come back and no one else had either. NEVER coming back here, so many better bagel places Would recommend legacy bagels. A nice bagel shop in around the same area read more

This place is awesome! Every time I go I talk to the manager who is super personable and nice. Love the bagels too.

12/04/20- Friday 1659 CST Good customer service!!! Lots of parking spaces!!! Thank you Staff!!! :-) Jjay R1616 read more

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I have been going to this location for many years. as of late, the quality, customer service, and overall cleanliness of the building has gone so far downhill. Today we were greeted with an obviously unhappy worker behind the counter. I have seen her working in the store every time I come, she never has a smile, says hello, or thanks you for coming to the establishment. You are greeted with ungrateful, disrespectful, and an annoyed attitude that makes you not want to come back. The tables, floors, and chairs are always dirty with crumbs, grease, and evaporated water rings from previous customers. It is obvious, this store never gets cleaned. I sat and ate breakfast next to a family of crickets that was also enjoying breakfast under the table next to me. I have never been to an establishment with this many unfriendly employees and utterly disgusting dining area. The older gentleman in the back, I assume is the owner. Is always eating behind the counter, and I have never seen an employee wash their hands. I am surprised I have not been sick from eating at this location. Avoid this location at all costs, they will be closed down soon if management does not make a change. read more

Just tried and I like it. Bagel sandwich good and nice n hot.will try something else next time

This is the first time Ive stopped at an Einstein Bagel in years. Now I remeber why I like them. Easy in and out with decent coffee, juices and other drinks and your choice of pretty good fresh bagels and toppings. Much healthier option than the golden Arches across the street! read more

Should be renamed Einstein Sandwich Bros. For one main reason, the "bagels" are normal bread rolls - it's way too soft and spongy, not firm and thick like a bagel should be. 3 stars because it actually tasted good. read more

Einstein Bros. Bagels - Good sandwich choices, NO BAGELS here though - just a plain bread roll with some toppings (Asiago cheese, Jalapeños etc). - Sandwiches Near Me - Mckinney, Texas

Horrible customer service. The person in front of me was having issues as well. This must be a new owner and he has his whole family working here. It's like everybody's first day. They have to get the father involved for every transaction. They mischarge me and when I proved to them the father actually had the gall to tell me to calm down! read more

great costumer service awesome food didn't know what to get a first but got walked through to get a awesome meal

The employees working here are terrible. they dont care about customers. I go there for Einstein Bros. Bagels brand. Last week i purchased combo ( 6 bagels, 1 cream cheese ) + 1 butter side + a coffee. at counter they charged $19.5 when i asked, it should be a combo and the total should be around $12.5, the lady who served was telling me, the order was not taken that way. i am buying here for more than a year now. i have no idea what makes difference in the way the order is placed, though a combo is a combo. This is not the first time i see this behavior from the employees. i decided not to go here again. read more

Honestly I do not understand the negative reviews? We do not come here often, only maybe once every few months, but when we do we have always had a positive experience. The store is well maintained including the restroom. Staff has always been friendly and wearing gloves etc while preparing food. Our orders have always been correct, and we have never had issues of wanting a bagel that was not available because they ran out. Our typical order includes the Turkey Sausage and egg sandwich, egg and cheese sandwich, the vet out sandwich, and just some normal bagels and schmear. The only thing I have wanted that they have not had consistently is the vanilla and hazelnut creamer. Bottom line, if you like Einstein Bros Bagels you will not be disappointed. read more

I came to pick up my mobile order. I told one of the workers that Im picking up a mobile order he said "wait" and walked away. He then proceeded to do 3 other peoples orders while my food was just sitting on the counter. I waited for another 5 minutes for someone to help me because the guy couldn't just hand me the bag. My food was completely cold. He was rude and I am very upset. When I told them my food ahead just been sitting there and is now cold they just looked at me and ignored me. read more

very nice staff Best clean environment Must try that location Perfect for breakfast read more

Always delicious! I stop here because everyone I meet has been so nice to me and exceeds my expectations every time!

Girl at the register is RUDE and disrespectful. Take your money elsewhere. By far the worst customer service... she constantly rolls her eyes. read more

I can see why these Einstein bagels constantly get bad ratings. So I am a regular here. Last time I was there they got my order wrong. First, in the lox sandwich I asked for the jalapeño salsa spread. They brought it with plain. When I mentioned it was wrong I was (not asked but) told that I could just take it on the side. I said no and got the stink eye. They when they brought it out, I was busy engaged speaking with my daughter and took a bite and realized it was the plain bagel. So I took it back and the same lady - instead of apologizing said - we make what you order. I specifically told her that I come here every week and get the same thing. Then they brought it out with the right bagel and the correct flavored cream cheese ...only to see that they had just taken the salmon that I had bitten into and placed it on the one bun. Look, I get it - businesses are struggling in this economy and a penny saved is a penny earned. But I think this is a bit much. What's worse is my teenage daughter likely won't be coming there. I cannot in good conscious come here anymore. I will be supporting another small business named Bennys Bagels which is actually much closer to my home. As they say - no good deed goes unpunished. To the owners of this location: I wish you no ill will but best of luck in righting the ship. If it happened once then it's happened before. Often people don't give feedback and just stop coming. But I do think it take more than luck. Good customer service is often rewarded in the long run. read more

I came by just to get bagels right before they closed. The manager/owner and his helper were very nice. Didn't act inconvenienced at all that I came right before they closed. I will be going back again and again. read more

Einstein Bros is a lot of money ($5ish) to spend on a single bagel. In college it would be a treat to come for breakfast or lunch, since it's way cheaper to buy a pack of bagels at the store to make sandwiches at home. But if you're on the go then it's worth it bc I've had quite a few of their egg sandwiches here and the lox one and they're good. The coffee here is also decent. This time around I got the egg sandwich with sausage and cheese. There's three counters you go to in this place: one for ordering (the guy here didn't have a clear voice so me and my friend who ordered before me both asked him to repeat himself), one for paying, and one for picking up your food. They package their food well, not only do they put it in a paper bag (like Starbucks pastries/breakfast), they also foil wrap your sandwich so there's no grease or drippage. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

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Good service. Good breakfast sandwiches- my favorite is the Veg Out bagel sandwich. My daughter loves their smoothie. They only offer one- strawberry banana. Very good coffee. Plenty of places to sit. One surly young woman working there, but she might have just been having a bad morning. Customer service is everything. Everyone else was nice and helpful. read more

It's like they scraped the cream cheese off. The bagel is super dry-chewy and a almostcream cheese. And to make matters worse... it taste like the knife wasn't wiped off after cutting a cinnamon raisin bagel. I loathe cinnamon. Booo 4-27-20 Garbage again. Why did I take the risk?? Zombie, apathetic staff. Could barely toast or put cream cheese on the bagels... ordered and the girl said go pay before I finished my order. read more

Einstein Bros. Bagels - Could you spare some cream cheese?! Damn - Sandwiches Near Me - Mckinney, Texas

Nova Lox sandwich makes me want to dance, and I love that I can get a decent bagel with lox with just a little trip out of my way on the commute to work. It comes on a bagel of your choice, with cream cheese, capers, lox, red onion, and tomato. You can leave off anything on that list that doesn't sound good, but it's a damn tasty bagel sandwich! They also have a dozen bagels for $6 on Mondays, just in case you're looking to be the office favorite for the week. This location faces Custer Rd near the intersection of Custer/121 in the same parking lot as Target. The traffic in the morning is pretty gnarly, but it doesn't take forever to get back to 121, and that leaves you some time at the lights to snack! They are pretty quick at this location as long as there isn't a huge line. If there IS a huge line, you may want to second guess your wait. They'll take a few orders and then stop taking orders to fill those, then come back to the register. Anyway, the food is always quality and tasty, and if you've got the time it's well worth a trip. read more

I used to like this place. But always seem to be out of bagels that I want (even at 8 am). Also, they have a sign posted for "no refills". Really? You just lost a customer as I typically only have 1 refill on a small coffee. read more

I believe in honesty at all times as it creates great karma. I used to (notice verb tense) spend $15-$20 monthly here for my wife and I or more when I had house guests and I didnt want to cook breakfast. So, today makes me nix all business with Store #4023. I order a Southwest with Turkey Sausage and an Egg white with Turkey Sausage. And HAM is the name to the guy taking the order. He slides out of the way at this point as the owner/manager comes to the register. So the manager says, You want ham? No, my name is HAM he's got the order right as it is on the screen. The young guy says the same, no thats his name for the order. And I say, that's all THIS TIME. So, THIS TIME should be indication that I'm a regular. Especially, since I've gone thru this Abbott & Costello routine with you the manager directly 2x before. Anyway, I get home 15 minutes later ready to enjoy anddddddd... Why does my 2nd sandwich (the one I was saving the best for last) have ham on it? I dont eat pork and the receipt clearly stated Turkey Sausage on both. I go back but the line is long with 9 people so I explain for refund. He rang up both sandwiches for refund. I said, no no no, just the one sandwich is what I'm about and show him the sandwich and the receipt. Young guy rings up one sandwich and hands me back my cash. I said SO THAT'S IT, NOTHING TO MAKE UP FOR THIS AND TO ENCOURAGE A FUTURE POSITIVE CUSTOMER EXPERIENCE? Well, I cant make that call. Ok then, go ask the owner/manager. He does so and I watch the owner/manager look around and say NO NO NO. Ok, cool. You lost that $15-$20/monthly because of your dismissive attitude. I've sat in from time to time and seen how you've treated others for lesser things that I've tilted my head at and wondered REALLY? But for YOUR mistake and MY inconvenience, it was a NO. Now, I just saved you $6 by correcting the attempted refund but yet you dont want to show good faith and account for this for future monies I'd spend............ No more Einstein for this household from the store 3 miles away. Now, I see why the reviews are what they are. read more

Bagels are about the same that you'll get at any Einstein ' s location. This store suffers from two factors that make it more difficult than I would like to return. The lack of a drive through window means that getting bagels here is inconvenient. The second is that once I make it in the store, the owner - manager often quibbles over coupons. He is always reluctant to take them, even the ones I get from the corporate program. One time i had to break it down that a single dry bagel indeed qualified as "any purchase" for my free coffee. Today he refused to apply my 2/29 $1 off coupon toward two tubs cream cheese because its $6 bagel monday.I should have declined the $6 for cream cheese and used what was already in the work fridge. Isn't the reason to buy a franchise the recognizably for customers and the coordinated ad campaignings?!? I'm thinking about going low-carb. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

Worst Einstein's I have been to. Rude. Poor command of the English language. Disappointing but they did get my order right on the second try. read more