HA. I won't be back to this location. Should of left when I walked in as it looked really dirty. Since when is one bagel and a side of cream cheese $3.60? Also, the lady at the front who was taking orders is not very pleasant. I really wanted to make this my new spot as I drive by it everyday for work. Also, I'm apart of the rewards program and the cashier didn't even bother to ask me if I was apart of the program. So I spent $7 for two bagels and two small sides of cream cheese when there is currently a promotion being run for 6 bagels and a TUB of cream cheese for $7. It's just rude to not even mention the rewards program before checking out. I understand that each location has their own rules, however had the cashier of mentioned the promo and saved me money, I WOULD of come back time and time again and become a loyal customer. I guess they prefer to get your money and never see you again. Sucks for them. read more

Checked their website and it claimed the McKinney store is open on 12/25/2022. So I placed order and was charged the total to my credit card. However, when I got to the store, it was closed. There were several customers parked in front the store and puzzled why the store is closed. I guess they were also cheated. read more

I WISH I COULD GIVE THIS PLACE 0 STARS! I asked MASOOD to substitute the All Nighter for the new gluten free bagel since I have a gluten free allergy! She tells me she's not able to substitute with the roll of her eyes! Im actually confused because what is the point of having the option?? I then asked for the all nighter with no bacon and bagel. SHE HAD THE NERVE TO CHARGE ME $10 FOR THIS! II've reached out to corporate. Y'all need to listen to these reviews and fire this lady along with her squad. Y'all will be out of business with this kind of customer service. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

Every time I go here they get my to go order wrong.....every time. I ordered an egg sandwich and I get a bagel with cream cheese.

I came in here for breakfast to find out that 2 out of the 4 people working didn't have masks on. They were not wearing gloves, 1 of them was eating with her fingers behind the counter. 1 guy picked his nose, was touching his hair and Handling food. The water even tasted like metal. In these times if you want your food not contaminated by other people germs I would not recommend coming here read more

Einstein Bros. Bagels - Woman not wearing mask - Sandwiches Near Me - Mckinney, Texas

Unfriendly service, order filled mistakenly, no skim milk (they don't carry it, only 2%). There are plenty of other options around, no need to subject yourself to this. read more

I'm so sad every time I go in to this location. They service is miserable and it's almost like they are annoyed that you are there. Eye rolls with questions or trouble with the app, very short and ready to rush you out. So sad, but I love their bagels and it's the closest to our house. read more

I've personally never had any issues whenever we go. I've been a fan of Einstein's and can't complain. I come in, get my bagel, leave or hang out. I'm not looking for a chit chat with the staff so I'm not sure why people mad over their service? I've never had a staff member give me an attitude; they've really been fairly friendly of me. I'm just here for the bagels. read more

McKinney, Texas I've been to this location perhaps 100 times, not sure how they could receive fewer that 4 stars. Coffee is always great, this place is much better than the Starbucks across the street and unlike SB's the cream is actually in a cravat as opposed to a milk jug and their Trashcans are not overflowing. This morning the gent in front of us couldn't decide on what to order so the employee asked him to step aside until he'd made up his mind. And he said it in sort of a polite Seinfeld Soup Nazi sort of way. I appreciated it. I ordered my typical Bakers Dozen but was told some of my bagels couldn't be sliced because they were too fresh! How can you not love that. read more

We have been going to this location usually weekly since it opened a couple years ago. The last several visits have not been good and the owners increasingly look agitated and the quality of their bagels has gone down. We asked about the frequent bagel card and why they never have any. The owner keeps saying corporate doesn't send them enough. He says if I want any to just go to a corporate store and come back with it. That is crazy, how cheap can you be and I don't think that Einstein corporate policy would agree. Furthermore, on the last visit the bagels looked burnt and the POS system was not working. The owner made me wait over 10 minutes while they restarted (3 times) and tried to reset the system. He didn't even offer a cup of coffee or something while I stood at the register. Finally, after the 3rd time of asking for my card, I told them that they could keep the bagels and walked out. You would think he would try to keep our business, but didn't even care that we left. It's unfortunate because we've been loyal customers, but there are so many other better options such as Panera and some independents that care about customer service out there. I would not recommend this location or their other one on Preston Rd near the Frisco mall, which is the same owners. Not sure which others they own, but think twice before giving them your business. Go to a corporate store before them please. read more

Kelly Guy provided great service to me ensuring the Lox Sandwich was on point with all the extra add-ons. She even went out of the way to show me how to order it in the future to ensure it is always right, I am very picky. Thanks again Kelly for the exceptional service and wonderful experience. read more

Based on my experience, this Einstein Brothers location is constantly sold out of the most popular flavored bagels. During my recent visit, they were once again sold out of my favorite flavors and that has been the case the last three or four times I've been to this location. They apparently are clueless when it comes to making enough bagels to satisfy their customers' demand. I will never patronize this location again and will drive 20 minutes further to another Einstein's location for my needs in the future. read more

They messed up my order for 2 bagels with cream cheese, not sure how they manage this place.

Extremely bad service. Everything from mild neglect and attention to your order to outright rudeness / disinterest. Recently had mess up with order and got the roll of the eyes when i brought it back. Prices tend to run high and give you issues using coupons and corporate ads. Avoid this place if possible. McDonald's and Starbucks are near by, with much better service. read more

Either I'm not that big of a fan of bagels or I'm cheap...but i honestly cannot comprehend why a bagel must cost so much. Yes yes I know they come with all kinds of things on it...but at the end of the day, it's still a bagel! Now the lunch sandwiches are a different story..they are pretty tasty. Yes, on the pricier side..but at least it's a lunch sandwich..not a bagel! read more

Unless you have coupons, like I did, save your cash. Maybe still save your cash and go to Tom Thumb. They have $.59 bagels. Been to this place a few times now. Very confusing set up. Having both an ordering and pay spot confuses people because you still have two lines forming. Employees are borderline rude here it seems for whatever reason. And frankly, just not worth the money for me anymore. Paying $7 for a salmon bagel, put some salmon on it. The bagel cost you a dime to make. Don't mask my sandwich, which looked loaded with salmon, with a thick slice of tomato. Won't be back....Last chance.... read more

Pretty much sick of this place. Every other time the order is wrong. When taking it to go, don't find out until I'm on the road. No more. I'll drive an extra 5 miles to get it right. read more

I just wasted $10.00. I ordered the turkey avacodo club. It was just nasty. I ate a few bites and tossed the rest. Also the tea tasted nasty almost like it was brewed the day before. I won't be back. read more

Einstein Bros. Bagels - Turkey bacon avacodo on a wheat bagel - Sandwiches Near Me - Mckinney, Texas

Big fan of Green Chile Bagel since so many years. Bagel Toasted with Jalapeño salsa smear makes it even better. Love their pizza bagel as well. If I like to have something special for breakfast then Einstein bagel it is. This place is the best around Plano- Allen - frisco - McKinney area. Other places either put less smear or toast it more. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

The people that work at this Einstein bagels are nice, courteous, and prompt. I had some questions about using my birthday offer and the owner/manager (not sure which) really went out of his way to help me. Great service & tasty bagels!! read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

I have had great food and service here...the staff knows me by name and my order. It seems I need to add more to my review for it to post. I usually eat at this store 5-6 times a week. The only negative thing I can add is "I wish they had outside dining seats". Seems I have added enough to post. Bob read more

Sadly the customer service is unprofessional, all the women who work here work have an attitude problem. Their nails are also an issue. They shouldn't be allowed to work with acrylic nails and serve food. While some wear gloves others don't. Fingernails can easily trap dirt and pathogens. On hygiene, this place could do better. read more

Finally ventured into a store and was so disappointed by service. Rude and tried to overcharge me!.

My cinnamon twist was so hard it could not even be cut with a knife. This is the replacement. It is horrible dry and hard. Gave it back to the counter person and she graciously returned my money. Kudos to her! read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

I was shocked to come in for breakfast with my daughter today. The manager or owner had either mask under his chin or under his nose. Picked his nose and didn't even wash his hands. Rubbed his hair and head. Again didn't even wash hands. Workers some wore masks some did not. No gloves. Now I see why some restaurants should quarantine during these times. Unacceptable and gross. The food was good. I just hope I didn't get anything "extra" I didn't ask for. read more

The workers don't know the difference between their bagels. Ordered all six cheese and got charged the extra 1.50 for a fancy bagel only to receive a standard Asiago. They just want to take your money and the bagels were all smooshed in the bag. Worst experience at an Einstein's. read more

Einstein Bros. Bagels - Sandwiches Near Me - Mckinney, Texas

Why is it every time I go in here it is a different price? Depends on who is behind the counter. And they don't care at all. Will find a new place from now on. read more

I had the farmhouse bagel it was amazing! The other selections looked really tasty. Customer service was good and quick. The restaurant was clean and inviting. I will be returning! read more

l came to this location weeks ago to order food and little did l know l would get taken advantage of. The cashier Sandra asked if l wanted my receipt and l said no, but when l saw her take my receipt and put it next to the register l became suspicious so l decided to take me receipt. l actually paid with a gift card given to me by AT&T, therefore when l left l checked the balance and she charged an additional $5.00 to the card. When l called to ask her why would she do that she responded l'm so sorry ma'am you can come back and get another sandwich l guess at the owner's expense so she could keep the $5.00. l never follwed up thinking that maybe she really needed the money, but to take from me. Just ask me and l give from the heart. read more

I came here for brunch this morning and had the best bagel ever. Seriously, like the best bagel sandwich I will ever eat in my entire life. So I normally get the same thing every time because it is amazing (nova lox), but I decided to try something a little healthier this morning. I had the hummus veg out bagel sandwich (drop the mic). Honestly that's all she wrote, but I have to explain how amazing this was. The bagel itself was multigrain and tasted so fresh and delicious! It had Cucumber, roasted red bell pepper, spinach, red onion, arugula, hummus, and tomato. Oh my goodness, all of the veggies were super fresh and crisp. The presentation of the sandwich itself (im kicking myself right now for not getting a pic) was so perfectly crafted. If you like vegetables, just try this seriously its so good. I also had a small coffee to go along with it. They have 5 or 6 different flavors of coffee and I tried a caramel one I believe, whatever it was, it was super good and didnt really need sugar either. My husband got a pepperoni and cheese bagel sandwich, mine was way better. Now we did have a mix up with my side order of fruit, I got potato salad instead, but to the cashiers defense I did say potato salad first and then corrected myself with fruit salad. In the end, the potato salad is really good as well and I had the calories to spend so Cha-Ching! Keep up the good work. I am not sure why there are so many bad reviews, haters gonna hate I guess. read more

Einstein Bros. Bagels - Hummus veg out sandwich! So freakin hummy! - Sandwiches Near Me - Mckinney, Texas

They are extremely rude. They act like they're doing you a favor by giving you bagels. I filled out their survey on the receipt and told them I wasn't happy. Two weeks later, I received a phone call from the store asking for me in a rude tone. I didn't even bother. I think they also own the one on Preston in Frisco because they're extremely rude as well. That store actually yelled at me because I changed my mind about purchasing cream cheese. I would rather go somewhere else. read more

We came here for the first time in a long time and all 3 of us ordered something new. My friend didn't want the spicy spread on it but didn't realize there was. She told them it was wrong and, I think the guy who runs the place, was very kind. He told her if she didn't like it, he would make her something else. Once we finished our food, he came over, took our trash and even gave us a sweet treat!!!! read more

Einstein has always opened for 5:30am M- Fr. I arrive 5:40am & closed. I see a worker who looks agitated that I'm even there. I wave & she gives me a disgusted look & proceeds to ignore me. Rude customer service & the doors advertise that Einsteins opens at 5:30am on a Monday! I'll never go here again & advise others that customer service will not be good. read more

Read the other reviews and almost passed by...but took the chance. What a great experience, very clean cafe, good food and lovely, lovely manager/owner. He was very kind to my young Son when he came in and seemed genuinely happy to see and to help us. Will absolutely be back, thank you for the warm welcome and experience. read more

Generally I love Einstein Bagels and have visited a few locations in the DFW area, but this one is the worst. The staff is unfriendly, unkempt and speaks very broken English. The selection is always limited and never looks fresh. And the last time I walked in I turned around right away and left because of the AWEFUL smell. This location needs much improvement before I go back. read more

I read the reviews before I went and since most of the reviews were from a year ago, I did not give them much thought. The food is good; The service is horrendous. I decided to go for breakfast with my 2 little ones. l asked if they had a kids menu or any small sized bagels. The young lady taking my order seemed annoyed by my questions. I settled for a sandwich which I would divided for my kids and ordered juices. When I went to pay at the other register (which doesn't make sense to me), my order was wrong and the lady taking my payment seemed annoyed with me. I went to place a To-go order and was greeted with a very snarky attitude and became very rude with her behavior. It was such an unpleasant experience. read more

Went there Sunday morning (9:30) asked for a dozen. Asked for sesame, the lady said they don't have sesame, asked for everything, the lady said they don't have it......that's not a way to run a bagel shop....and no apology....will think twice before going there again read more

I love einsteins! This location is pretty good. Bagels are fresh, sandwiches are hot and tasty. Espresso drinks are typically pretty solid. They sometimes mess up orders, but they are nice about fixing it. We go here all the time. read more

Very slow service. Do not want to honor corporate coupons. Made the wrong smoothie for us, and were noticeably mad they had to correct. Service used to be ok, but over the last 6 months, it has gone down hill !! read more

I've experienced this store since their grand opening, as we were among the first 100 when the store opened at 5am. Note: You may find this review biased, but it's based on an extended experience. Pro: They're consistent. Con: By consistent, I mean: - Consistent at raising prices - Consistent bad attitude - Consistent with scrutinizing Einstein issued coupons The owner clearly doesn't like coupons nor customers who use coupons. We use coupons or we don't dine here. Were it not a preferred chain of some friends who need to meet in this geographic area we wouldn't go there at all. If you don't like to follow the program, sir, you should have skipped the franchise route and opened your own brand of store. These coupons we use are coming directly from Einstein's email program or other advertising medium. We are not trying to steal from you; we are using a benefit that Einstein's program provides to bring customers to your store. Does this warrant a 1* review? Definitely not. The food is good enough and it's actually a nice environment. Why the 1* review, then? I've personally heard the owner speaking in a derogatory manner about the customers... on more than one occasion. We lack honesty and intelligence, it seems, based on specific statements from him while in the dining area. An owner who disrespects his customers requests a 1* review. Am I not honest? This review is honest. Am I lacking intelligence? Apparently so; we continue to return to the store. read more