Bad customer service. Sold a torn bagel doesn't even have a sense to give new one if bagel is torn. Bad attitude by staff. Food is good. read more

Einstein Bros. Bagels - torn bagel in my to-go bag - Bagels Near Me - Troy, Michigan

This review applies to Einstein Bros Bagels overall and no particular franchise location. In fact, I have had nothing but pleasant experiences with the staff at this location even after a 15 hour power outage late this winter when they were slammed with cold, disgruntled people in need of their morning caffeine. My comment is that Einstein had a good thing going with a broader selection of healthy choice bagel thins - to wit the BLT with turkey bacon and they have stopped carrying it. WHY? They have TWO paltry choices in this line of sandwiches now (meaning SANDWICHES) not bagel thins in a time when everyone is ramping UP their selection of more healthful choices. Your coffee had become more and more mediocre in my pretty esteemed opine as far as coffee goes and now this. My stops at Einstein will be fewer between perhaps when on road trips and not because I have a taste for one of their varied selection of good for me sandwiches. Bad move. It isn't my habit or tone to do poor reviews but I was disappointed again today when I stopped in RAVENOUS and had to head for Panera where I could get a choice that was within the parameters of my calorie choices. Call me bummed in Troy. read more

Went here on a Sunday afternoon to grab a quick bite. Was greeted by staff quickly and our ordered was placed quickly as well. Ordered Santa Fe bagel sandwich. Filled with egg Santa Fe sauce, pepper jack cheese, salsa, and turkey sausage. The asiago bagel was the icing on the cake, the top was loaded with cheesy goodness. Also used to getting iced Americano's the guy wasn't sure what I wanted but gladly made it for me! Overall great experience. read more

Einstein Bros. Bagels - Santa fe breakfast bagel - Bagels Near Me - Troy, Michigan

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I work at somerset collection and have been looking for months for a good breakfast place. There are really three variables when it comes to breakfast 1. Food quality 2. Coffee quality 3. Time. This place gets an A on all three (maybe even an A+ on coffee). It's just under 5 bucks for large coffee and bagel with cream cheese. The coffee is always fresh and it's never tasted burnt to me. I've been a faithful Starbucks girl for years but this place is simply better. The place is clean and the staff is friendly. My only complaint is you do have to order across this weird plexiglass divider. All in all though it's a winner. read more

Beyond rude staff. First time coming to this location which is 5 minutes from my place, and will never come back. I'd rather drive 30 minutes out of my way, than experience their poor work ethic again. It was not stocked, and they didn't ring up my order right. I luckily caught them and corrected them, and the bigger set guy with glasses threw his hands up and rudely said the correct order the second time, like it was my fault. The twice backed hash was under cooked and inedible, and I wish I never even wasted the money on it. If there's anything that the owner of this specific franchise can take from these poor reviews, it's to watch what kind of staff you hire. Absolutely horrible business practices. read more

For a chain place, this place isn't bad, in fact, they're quite good!.\ They have really good orange juice which I always buy on exam days because it tastes freshly squeezed and I need all the vitamin C I can get. It's a little pricey, but worth it for the taste. The bagels are decent too, but what I really like is their selection of cream cheeses. I don't like other chain breakfast places because their bagels suck, and their selection of cream cheeses is even worse. Einstein has a really nice selection of both cream cheese and bagels, and I've never been disappointed. Also, they have great hot coffee too. The hazelnut vanilla is the best! read more

Keeps up the consistency and quality of the brand. Not the best bagel you'll ever find but you know what you're getting here. I love that they make a decent latte as well. read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

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This is the he worst run Einstein's I have ever stepped into. Bagels are still great, coffee good, staff... not so much!! Staff is distracted, confused on who is doing what, you stand, wait, even though you may get hello, so what!! If you hungry & have the time to be ignored... go to this Einstein's read more

Was there this morning and ordered bogo egg sandwich and hash browns. When I paid for order I was charged for both sandwiches. I went back to see if I could get a refund on one sandwich the clerk argued with me and when I asked for my new receipt he said he couldn't give to me because he needed it. ( I wanted to make sure it came off my credit cared). Also there was an employee that was sleeping sprawled out on a table in the dining room!! read more

The customer service that was provided at this location has been one of my the worst experiences. We had the Asiago bagel with original cream and it was honestly one of the best bagels I've had. I do not recommend this location, employees were rude and unhelpful. New staff who actually smile and greet customers. Who gladly would like to assist customers would truly keep clients coming back. read more

I been coming here for the past 2 years and they never made me feel so stupid before. I always get the same order a latte an a bagel. But this time they decided to make a mocha instead-- I told them specifically I want a latte and the general manager, Monica and her employee decided to start talking behind my back -mocking me!!- while I was waiting behind the counter!! So rude and disrespectful. NEVER COMING HERE AGAIN. read more

Great coffee and love the 6cheese bagel with veggie cream cheese the lox sandwich is great too great staff friendly environment every time I come I have to stop by once a month at least just to see their friendly faces read more

Delicious bagels, hot mess of a staff. Don't come here on a weekday morning and plan on making it to work on time if you've got less than 20 minutes to spare. Always frazzled, even at times when its been me and 2 other people with very simple orders. Yikes. read more

This is a good place to go if you have a bagel craving and don't have high standards. I ordered 6 shmearfuls and they were all doughy and room temperature. The service wasn't great either. When we ordered our bagel, the worker turned around before we could tell him what kind of cream cheese we wanted so we just stuck with plain instead of the honey almond we wanted. Take your chances. read more

First time going, disappointed in the staff and cleanliness. The food was good, and I would go back to a different location for the food. However, the service wasn't the best. Staff was neither friendly nor helpful. They seemed completely out of it, acting as if they didn't want to be there. We asked questions, about the menu, but did not receive helpful answers. All the tables needed to be cleaned and had crumbs on them, the floors were dirty, the drink station needed to be wiped down. Looked as if the restaurant wasn't cleaned or dusted in a while. read more

My friend goes in there everyday and orders the same thing for us. I ordered extra cream cheese every time on my bagel. Why is it the last 3 times I have gotten ez cream cheese like there is barely any on there, when I say extra I want extra! Consistency is key!!! I have been highly disappointed! read more

Ok first off, the food is good. Really no complaints there. But everything else at this location is a TRAIN WRECK! If you wanted to get away with something you could walk in order and get three dozen bagels then tell the cashier you just ordered a single bagel, pay him go that and walk right out. It's absolutely insane that you need to tell your order t those who are going to prepare it then tell your order again to a cashier who typically doesn't know or care what else is going on and needs you to tell it to them. Why do they have terminals/registers at the ORDER HERE section if no one uses them, and why do those working at the PAY HERE section seem totally shocked and surprised when someone move over to the pay here section and give you a dumbfounded look for trying to pay? Also if you plan on eating there, there is a 90-95% chance the tables are going to be covered in crumbs, grease, and smeared cream cheese - and that is when they are slow. Forget it if it is during a peak time. I always thought they were isolated incidents until I looked at other reviews, so I have no idea what is going on there, maybe any manager there have been on extended vacation for the past couple years or the overall corporate plan for this location is to try to run it into the ground or something. read more

I had been visiting to this place since a long time just because it is closest from were I live. Inspite of many negative reviews online it doesnt seem like the owner is concerned to make things right in this store. Yesterday I took dozen bagels (bucket) and requested them to be cut and toasted. The lady internally was making fun of that with her manager (I am assuming at the cash counter). And dont know if it was intentional, the bagels were over toasted that all of them got burnt. I obviously did not check when I picked them. When I went home and shared it with family they just couldnt eat them and threw three bagels they put the spread on. Today I went back and shared this with the manager (cash counter) and he was infact was asking questions as to why didnt I bring them yesterday? Why do I need dozen bagels toasted etc etc. I was expecting that he atleast would make an apology and replace all of them happily. Instead he asked how many I brought back and said he will replace only those and while doing those also he gave me one bagel less. I took back 10 he gave me 9. What a cheap attitude. Hope they take these feedback seriously which would be good for there own business. read more

No attention paid to customers in line to order. Several employees walking around. No idea what was going on. One employee making sandwiches finally stopped to help take order. Won't go back. read more

Love Einstein--and the employees at this one are always friendly. This is the only location I've been to, though, where they don't type your order in when you actually order. I always wait in line, have to repeat my order to the person who took it and forgot, and then repeat it again the the cashier. What's the deal with this? read more

This review is a mixed bag. I love Einstein bagels, I dislike this location. Really it's like 2.5 stars. The lowdown- bagels here are great. The spinach florentine bagel is delicious. Baked on top a yummy new york style bagel is a generous amount of spinich. If you like that you need this in your life. If you only like spinach on occasion or covered in tons of cheese, etc..Don't try this. You get massive flavor and I like that. I get plain creem cheese, I refuse to tell them I want a shmear. That just sounds horrifying. The lemonade here is packed with a bright, citrus punch. Get it! The coffee here is not great. I know people rave about it, but coming from a 'I like my sugar with coffee and cream' girl, it's not something I'd get again. It tastes a step above Maxwell house. The rest of this review is about the location. It's terrible. Getting in/ out in the AM or lunch is torture. Crooks is so trafficy. Then there are maybe 2 good employees. I usually feel like basic math is unknown when I had someone cash and I've had so many issues with cashiers here that I would say don't go in if someone else is with you and willing to go for you. Its a hodgepodge of good and really, really bad. If you can brave the lot and are not in a hurry, go here for the food. If you want great service and/coffee..Starbucks is next door. read more

A few words - toasted Asiago cheese bagel with lox schmear. Delicious and tasty. I would like one now! The service was quick and friendly. Definitely coming back to Einstein for my bagel fixes! They have an incredible selection of schmears and toppings for your many different flavors of bagels. read more

They are a typical Einstein. The location is kind of crappy though because in the morning it is always a cluster to get out of the parking lot and turn left onto Crooks. The employees are generally nice, although I've had the occasional sourpuss. Fluffy bagels, though! read more

I really like the items on the menu, especially the new sandwiches with fresh cracked eggs. My only complaint of this place are some of the bagels with lots of toppings end up having those toppings burnt, like the cheese, hashbrowns, etc. It just makes a weird and messy crispy layer on top. Otherwise, this is a great place to grab a bagel in just about any which way you want it. read more

This place is hit or miss....the only complaint I have is the amount of cream cheese they put on your bagel...little to none. If I can still see the bagel part that means, in my opinion, there is not enough. There is only one employee there that actually is pretty generous with the cream cheese portion, I wish I knew her name but it's a black lady kinda short, I see her in the mornings around 7AM. read more

If I could give negative customer service stars, I would. My friend and I ordered a fairly sizable order. The employees behind the counter were lovely and had a good rapport with us. When we paid, we tried to use two gift cards. The cashier very rudely told us the system was down and we couldn't use the gift cards. I asked him to try them again and was very forcefully told, "I told you the system is down. That will be 27.00." It would have been very much appreciated if an apology was issued instead of rude and aggressive comments. When we asked if we could speak with the manager, the cashier belligerently told us he was the manager and he said, "what do you want me to do?" The tone of voice and unprofessional demeanor were not that of a manager. On the way out we asked if there was another manager. He said he was sorry and acted indifferently as if he really didn't care. One of the employees, Mary, apologized on his behalf. The manager could learn a thing or twenty from Mary. read more

The last 3 times I have been here I have had bad experience. Service is slow. Staff is not adequately trained. 2 of the 3 visits my order was mixed with other customers . Place is filthy. always out of good bagels. Does not compare to other locations. Would never stop here again. read more

I love this Einstein. The employees are always super friendly and their coffee is hot and fresh.

Went there for lunch today and while the food and service were good the prices were not. $9.33 for a turkey sandwich on an asiago bagel with a little bag of chips and a medium fountain drink. Sorry but that's a little pricey for me. read more

The service was prompt and quick. Tried the Berry goodness. Its an interesting take on bagels with berry cream cheese, topped with fresh berries and granola. read more

Einstein Bros. Bagels - Berry goodness - Bagels Near Me - Troy, Michigan

Ordered a few bagels with cream cheese, lady behind counter says they are hot so have to put cream cheese on side because if placed on bagel, cream cheese will melt. Get home, cream cheese melted because she toasted some of the bagels, they charged me for bagel I didn't get plus she placed the one non toasted bagel at edge of bag with bag open making the bagel fall out in store with little movement of bag. This place was not busy, they could not get my order right, plus they charged me for something I did not get. Not going to spend 15 min to go back for bagel. Worst Einstein bagel I've been to so far. read more

I live pretty close to here and love the bagels here... however the people that work here are the worst. They don't understand the concept of punching in the order at the order station and instead try to just remember the order. My order almost every time is plain bagel toasted with plain cream cheese and I unfortunately get the same dark haired woman who has on more than one occasion messed up that simple order. If we're getting more than one bagel she has to ask us multiple to repeat our order... which could obviously be avoided if she put the order in the system. I do get stuck ordering my food from that same woman most of the time but most of the people that work there aren't much better. This includes the guy that usually is the cashier that doesn't seem to know how to smile. Generally if you're going to put someone on cashier you should probably get someone a bit friendlier to do it. Oh and we have repeat our order again to him. The location on Woodward and the one Southfield rd are definitely better, friendlier, and from my experience, accurate with orders. read more

I would give this place 0 stars if I could I haven't been here in a long time but when I was going there before i discovered Elaine's bagels I would always go there for years and the service was horrendous they ALWAYS messed up my order and then gave me store credit and when I came back to use it they told me there was no proof of my name being kept for having store credit their bagels are cheap and go stale fast their eggs aren't really eggs and it's just a disaster if you want good bagels for cheaper prices go to Elaine's bagels on Rochester rd between wattles and big beaver read more

Good's fast service every time I've been there, best tasting bagel around. I buy them by the dozens for friends at least once a month.

I never seem to have a good experience when I go here. The staff is never friendly and some people are working while others seem to not be doing anything at all. I went to get a bagel the other morning and I waited for 10 minutes! I probably won't go back there for awhile, if ever! Besides, there is a Starbucks right next door and Einstein's coffee does not even come closer to comparing to Starbucks as well as Starbucks offers a larger variety of yummy breakfast offerings! I can even get oatmeal there! read more

The past few times I've come here the line has been horribly long and the staff has little urgency to help customers. I've been coming here since I was a kid so this recent turn is very disappointing... it took me 20 minutes today to get my breakfast, whereas it used to only take maybe 3. They need to hire more people. read more

Worst service ever! Walked in and there was one person ahead of me. No one behind the counter acknowledged me for a good 5 minutes. Then when I finally got help, the employee mumbled and I did not understand what he said! Also, there were quite a few people behind me in line and never once was there an apology for the wait. There were no plain bagels available. It was 11:30 in the morning and there actually were hardly any bagels available. Imagine going to a bagel shop and THERE ARE NO BAGELS!! The cashier was rude. She did not wash her hands after touching cash before putting the lid on my drink. She pushed on the lid so much that she wrecked the lip of the cup and therefore the lid would not even stay on the cup. The eating area was very dirty. I will never go back and I would never recommend this restaurant to anyone. I love Einstein Bagels and this store puts them to shame! read more

Poor service. The woman taking my order was not helpful and seemed very unengaged. I had no idea how to order either, everything was very unclear and confusing. They had the main menu right when you walk in before a second set of doors. That doesn't make any sense to me because if you stand there looking at the menu you are in the way of other incoming customers. You ordered your food and then went down to the real cashier and had to tell him exactly what you ordered again so he could ring up the price but I could not remember exactly what I ordered because again the whole ordering experience was very confusing. The food in itself was disappointing I got a cheese bagel with a berry topper and a jalapeño topper. Berry topper was way to sweet and did not taste that great. Jalapeño topper was very spicy and the cheese spread was borderline gross. The only thing good about it was the pumpkin latte. I regret spending my money here and will not do so in the future. read more