Easy pop in for breakfast- they have great bagel options from simple to complex. Add the coffee and juice options and you have a fun breakfast. Cozy to stay and dine in, they are friendly and fast with the service. Grab a doggie bagel for your furry friend too! read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

Worst Einstein Bagel I've ever had. I had a cinnamon sugar bagel and it was a plain bagel with cinnamon only it wasn't sweet at all. I asked for it toasted and I got a soggy room temp bagel. The hash-brown tasted freezer burnt and was not nice. We waited over 15 minutes to order and another 25 mins for 3 bagels (in which none tasted fresh) and they waited 10 minutes after we ordered to tell us that they were out of the bagels we chose. So irritated, definitely won't be back. read more

I placed an order online so didn't have any encounter with employees. My order was ready on time but when I arrived home I noticed they missed egg in my egg sandwich... really didn't want to drive all the way back for egg... The French toast bagel was ok. I'm not aa fan of their bagels as they put oils in the dough. Prefer Panera and Bruggers as they have much better quality food. read more

Einstein Bros. Bagels - French toast bagel - Bagels Near Me - Troy, Michigan

See all

Craved a bagel breakfast sandwhich. Got the Santa fe on everything bagel and 2 egg whites, add capers. The bagel sandwhich was not amazing. Bagel tasted not fresh, slightly stale. The turkey sausage was ok as was the other ingredients but overall a sub-par sandwhich. Service was ok, something you'd expect from fast food. I might try other bagel places next time. read more

Einstein Bros. Bagels - Sante fe, 2 egg whites, capers - Bagels Near Me - Troy, Michigan

Insanely rude. Get mad when you don't hear them whisper your order then yell at you when you tell them what you're waiting for. Atleast 8 people got yelled at in the 10 minutes I was inside the building. It was horrible read more

love this location, they're quick with getting you your order and it's always delicious! the reason for 3 stars is because einstein bagels discontinued my favorite item on the menu, the only reason i went out of my way to go to an einstein bagels location... the chocolate chip coffe cake, attached a picture of it read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

See all

The size of each bagel is 1/3 what used to be and a higher price. Avoid at all cost.

Went again 10am yesterday. Again coffee canisters were empty. Had to notify staff. Didn't want to waste another 8 mins for it to be made and got a refund. read more

Bagels taste amazing ! Nice on the inside. Been to this location 2 times. First time, the customer service was mediocre but the second time, they were so friendly and welcoming !! read more

Coffee was disgusting, tasted burned. Farmers something-or-other sandwich was gross. Everything was barely above room temperature, which is not usually how you want your hot breakfast sandwich to taste. Wouldn't go back. read more

I hate to leave negative reviews. If the experience/food is bad, I usually just chuck the loss. However, this is the THIRD incident with this location. 1. The attitudes & quality of customer service is HORRIBLE! (Which should have been an initial red flag bcus if they don't care enough about the customers, how much do they really care about the quality of food they serve to us??) 2. For the 3rd time, my order was made incorrectly. Simple instructions were missed as if they just disregard the order details & make the sandwiches however they choose. After gently confronting them about the fixable mistake, I was given attitude and told that "these things happen". 3. Ordered 2 breakfast sandwiches, was given (1) sandwich & (1) plain bagel cut in half. This is truly unacceptable. read more

Einstein Bros. Bagels - This was supposed to be a breakfast sandwich with 2 eggs! Instead, it's a smushed bagel. Plain. - Bagels Near Me - Troy, Michigan

SO SLOWWWWWW. you could be there only customer waiting and you'd be there a minimum of 15 minutes. i've tried this location many times and me and my boyfriend literally walked out after 20 minutes of waiting for a singular bagel. for mediocre bagels and rude staff this place is not worth anyone's time or money!! read more

Ever since I've had their jalapeño bagel with jalapeño salsa, I have to convince myself every morning to try something else .. I've got my friends also hooked up at this place.. even in pandemic, their service is fast and they observe all kinds of precautions to keep everyone safe.. read more

I placed an order last Wednesday (12/20/23) around 6:20am, on Einstein's website. I arrived at the store for my pick up and there was a sign on the door stating "Late open due to building maintenance" I thought, okay, totally understandable I'll call them when they open... In the meantime I checked on door dash and grub hub and both stated that they were open- in my mind I would hope they'd be able to turn off ordering if they knew they would not be able to open at the stated time. I called back every hour from 7am until I finally got ahold of someone at 11:15am. I told the woman I had placed an order online this morning and when I arrived they were closed, she probably received quite a few phone calls regarding this and told me her baker had called in sick and they were having oven issues-I told her I completely understand but I would like a refund. She very abruptly told me to request it on my app. I said, what do you mean? I ordered online, she was definitley getting annoyed at this point and said well we can't do a refund you have to contact corporate. I was confused and asked how I would do that.. She said well if you don't have the app you just have to go online and contact corporate.. this whole conversation I felt like the employee was irriated/frustrated with me. I thanked her and ended the call. I immediately went online and contacted corporate within the next 20 minutes. It has been a full 5 business days since this incident, a full week since I placed my order. I'm hoping to at least receive my refund by Monday. Was it a lot of money? No. Did I expect a substitution (offering to make the order then or the next day) no, but would it have made a difference to how I'm feeling regarding this situation? Yes. I don't have any ill will regarding Einstein and I'm sure I will order from them again but I've sat on this for over a week and thought about other people or companys who may have ordered in the same time frame and wondered if anyone else had a simialr experience. I am willing to change this review if anyone reaches out and if I receive my refund. Melanie read more

I think they've forgotten what a bagel should look like. I got a bag of six gourmet bagels and they were all flat - about an inch thick. I called and was told the gourmet bagels are like that. Wondering and remembering better, I looked at the Einstein's website, I definitely saw photos of gourmet bagels that looked like bagels -- nice and thick. Oh, and my daughter and I both called to let them know and were brushed off. read more

Einstein Bros. Bagels - Flat, raw gourmet bagel that they said was the best they could do - Bagels Near Me - Troy, Michigan

Walked into the store at 9:50 this morning after trying to call the store for an hour looking to purchase some onion bagels. Was told that had only 1 left. I asked if I could stop by later this morning to pick up a dozen onion bagels and was told " the ovens are off for the day." The manager offered no options. Seems they don't need and additional $ 25.00 and I will go to Telegraph and Maple where they answered the phone and eagerly told me they would hold the 8 onion bagels they had till I can pick them up. read more

Last chance for this location. Over many years this location has steadily gone downhill when it used to be a dependable stop. No one greets you, no one seems interested to help the customer, lots of people waiting around for orders even when off-peak. Walked out today without ordering. The Big Beaver location is a little further but better run location. read more

It was FORTY MINUTES from the time I ordered until the time I got my food. And the workers were rude about it. Let me say that again: FORTY MINUTES. read more

Feb 17, 2024, food was fine and what would be expected from an Einstein Bagels, seating area was spacious but needed a little cleaning. But what prompts the review and warrants the 5 star is the 3 employees(2 guys and 1 lady). They were very polite and the service was great. Bravo to the manager of this restaurant, this is a good trio. read more

I'm not normally one to write bad reviews but here we go . . . let's start with the good. My Asiago bagel tasted great! Now for the bad - 1) No one greeted me or any of the 4 other customers that entered after I did. Already I was getting a bad vibe from this place. 2) People who entered after me were able to get their sandwiches before I was able to get a simple bagel, toasted. 3) Having to wait 20 minutes for a toasted bagel seems a bit excessive. If I hadn't pre-paid I would've walked out. I won't be back. read more

was craving a sandwich I used to eat down south, they took really good care of me right before close, 10/10 would highly recommend

I just left Einstein on Crooks I'm Troy MI. I used to enjoy stopping by for coffee. Last two times, and today in particular, the person I ordered from was simply rude. The time before I walked in at 10 minutes before closing and I was turned away. I'm done. read more

We ended up here one early weekday morning when the place we wanted to go for breakfast wasn't open yet. We actually ended up being pleasantly surprised! We all had bagel sandwiches that were fresh and delicious. Unfortunately, the dining area seems to have remained closed. This was the only downside. read more

I've honestly never had such bad service in any restaurant. The staff is usually slow, disorganized, and irritable. If you go here, you'll probably be ignored for a while. I even had a staff member skip me in line to fill their own lunch order. They've gotten my order wrong more than once and I've only been there 3 times. So that's saying something. Would not recommend this place. Try a different location or restaurant all together. Pretty dirty as well. I will say the first time they got my order wrong one lady was so nice as to offer me the missing item free of charge. Thanks! She should find a different place to work that will appreciate her great customer service. read more

Wanted to grab a quick bite, bought a sesame bagel with honey almond cream cheese. The bagel was nicely toast and fresh, not much cream cheese (although added $1.79 for the spread). It was a bit pricy for a quick bagel run and wish the cream cheese was a bit more generous. read more

Very disappointed. My wife and I came here to grab a quick lunch to go on a Sunday. Though the place was not exactly busy, the staff seemed flummoxed (I can only imagine what it's like on a weekday). This caused the line at the order taking station to lengthen. When we finally reached the order station, the person really didn't seem completely engaged. At the cash register at the other end of the line, the person again asked us what we ordered (Why can't it go from one station to the next? We are in the computer age!). Then, we had to go to the middle of the line to pick it up again! The food was also disappointing (vegetarians: this is tending toward the inner circles of Hell). Note to Einstein: when you deign to offer only one vegetarian sandwich at lunch, tell your staff NOT TO PUT BACON THAT WASN'T SUPPOSED TO BE THERE IN IT. Once disarmed of bacon, the sandwich was OK - it was moderately tasty if parsimoniously dressed with shmear. The potato salad was quite ordinary. My wife said that her sandwich was tasty. Another oddity: salt bagels (my wife wanted one on the side) were there but not on the menu. For a vegetarian, Einstein lunch food cannot stand up to competitors like Panera. If I ever do go to another in the chain, though, it won't be this one. Today's experience was the definition of sub-par service. read more

I goto this Einstein on a regular basis and always have the same experience. Wonderful nice people work here. They always address you when walk in door and even say we will be right with you if business. Specially Pam she is always pleasant. The drinks and food are always fresh & up to par. The only complaint i would have about this location is the parking lot always had huge pot holes. when they get really bad i take a break from the location. Owner of property needs to keep on this. read more

I gave this place another shot today. Still 0 to 1 star. Service was absolutely dreadful. There were three people behind the counter and neither one acknowledged. As I stood there, finally the tall old guy rudely asked me what I was getting. I told him an avacado toast. Ok he said if:" nothing else, go down there and pay". As if I were a dog. Anyway, the guy behind the counter was actually filling up the coffee so he asked me to wait. The customer service was absolutely horrific, but I thought the bagle would at least be good?. No. There was barely any avacado on my bagle. I mean barely. Simply the bread looked green as if it was died, but no actually avacados. I would've turned back but I didn't notice until I was 5 miles out since they package them in small boxes (which I like). read more

Went here today with a coupon, $2 off any sandwich. I've had their Tuscan Pesto Sandwich (chicken sandwich) before and it was delicious, and it was delicious today as well. It comes on a bagel thin and is about 350 calories, which is great if you're trying to diet. Sandwich would have been a bit expensive otherwise, $4.85 plus tax (not including any drinks or sides). With the coupon it was a good deal though. I get coupons from them in the mail usually and this coupon was on a bagel I had another time. Sign up for their email list and sometimes you get offers too. Hadn't been to this location before, the parking lot is TINY and kind of hard to get into if you are coming off of Big Beaver - I had to take a left into it and luckily someone stopped and let me cut across Crooks. Overall what I expect from an Einstein's. Smaller than others I've been in but still clean and welcoming. read more

This location is much quicker than the Woodward location. However, the parking lot is a bit of a nightmare! The bagels are always tasty, my favorite is Asiago with garden veggie. They are now offering $6 Monday's- 1 dozen bagels for $6! That's a steal! read more

Very rude and dismissive staff. The heavy African American lady gave me attitude from before I even ordered, trying to rush me to order right when I walked in the shop. Tried to find her name but she wasn't wearing a name tag. Furthermore, my bagelrito was not even cooked, all the dough is completely RAW. Will not be returning to this location and I don't know how they're still in business with service like this. read more

Einstein Bros. Bagels - Bagelrito - Bagels Near Me - Troy, Michigan

The girls running the counter should be happier. They're Unwelcoming, poor attitudes and just overall makes me not want to come back here.

This review is likely 2 1/2 stars rather than a 3. The entering/leaving and the parking situation is absolutely brutal. I also hadn't been to an Einstein place in a long time and didn't remember how it worked, like the fact that they bring you your food. This would've been nice to know, since I was with someone who didn't know either. We were left just hovering around the line waiting for our food to come out. I consider Einsten's a notch below Panera -- definitely below Bruegger's -- so the price seems steep: more than $7 for a small coffee and bagel sandwich. However, my southwest-turkey sausage egg white bagel thin was pretty tasty. The whites were fluffy, and the thin piece of meat packed a ton of flavor. I still don't think it was worth the cost though! read more

This location is always slow and dirty. I ran in here today while running some errands. Slow to make the breakfast sandwich and overcharged by the kid at the register. He was not paying any attention and ringing up whatever the hell he wanted. I caught one of his mistakes which one have been $1 extra but didn't catch another one till after I looked at the menu. He didn't seem to care. I don't come to this location because the tables are typically dirty as hell even when the staff is standing around too. Management needs to take a look around and realize that there are other choices for a quick bite. And like the other reviewers have said, don't come in here before work and expect it to be fast service. read more

Ok, we are in the middle is a pandemic. Can someone tell the blonde woman who is making the Food to WEAR YOUR MASK!!! She also hasn't heard about social distancing. Please inform her. read more

Super slow and inefficient! Customer service is not that great. Doesn't compare to the other Einstein Bagels read more

I have this tradition, after my doctors appointment up the road, I always stop in for bagels and lox. I love them! I could eat a couple! But I don't, I have one and a hot chocolate or a cup of coffee and be on my way. I love their bagels and cream cheese, coffee is delicious and the staff is very friendly. Their other sandwiches, I've heard, are very good. This is been a very nice place to stop for the last 20 years. read more

As a child we lived close to a fresh bagel shop in Clinton twp. I loved those fresh bagels and it was a treat to get them, which we would about once a week when my mom went grocery shopping. I've been hunting for those bagels since we moved away. Some 43+/- years ago. Today 6/21, as a happy accident I went into this establishment. I ordered 2 bagels toasted with cream cheese and ran back out to my truck where I promptly started to unwrap my bagel. The smell was incredible...could it be? As I sunk my teeth into it I was transported to a bagel shop and my youth, it was incredible! That was the everything bagel I remembered. Thanks einstein, we really can go back in time. read more

Don't ever think of coming here when you are on the way to work or have somewhere to be. But then again, isn't that when most people want to stop for a bagel? I have come here numerous times on my way to work, when I have definitely given myself a good 10-15 for a stop like this. Almost every time I end up walking out sans bagel. I don't even know why I try anymore. They are super slow and although they don't look busy it will easily take a good 15 minutes for one bagel. Even longer if you want a sandwich. Today was the last straw. I guess it's my fault for thinking it would be okay to stop here before work any day of the week... let alone a SUNDAY. Everyone was probably getting out of church and there was a line of 12 people out the door. It's a shame because this is really the only place to get bagels around the Big Beaver/Crooks area. But I think I'm going to be looking for a new breakfast spot. read more

Best and quickest way to get a bagel in the morning. Service was always fast and super simple. Workers were nice most of the time.