I came back to this location to give it another chance. The shop was much more clean this time. The staff were very friendly, helpful, and patient. I bought a baker's dozen of bagels, sliced. The bagels were incredibly soft and smelled fresh baked. I feel as though efforts were made to correct the issues I encountered during my last visit. read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

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Good bagels, great customer service. I go in every Thursday early afternoon and place my online order. which most of the time some of my bagels have already sold out. buttttt Jenny and the crew that works Thursday morning, or anyone who's worked Thursday morning in the past 3 months does an amazing job. They always confirm my order with me, tell me new things on the menu or stuff I might like coffee wise, constantly asking me to try things to see if I like it. even if I didn't order bagels I would go into here just to talk to the employees. 10/10 thanks Einstein for making my Thursdaya great read more

I finally just left without my bagel. I was the only person in there. Just wanted one plain bagel to go but turns out after paying my $5, I need to wait while they prepare breakfast for people that texted in their order but had not yet arrived to pick it up. Literally the woman working could have handed me the bagel in 20 seconds. The staff lacks common sense, the product is never the same twice in a row and I'm done going there. read more

This location is pretty decent. Food was what you would expect add any einstein. There were a couple of times I was in a rush, and they were able to accommodate that. Nova lox is made no worse than other locations. The turkey sausage is decent. Bagels are toasted. Usually the service is slow but if pressed they are able to make it quickly. They were also accommodating to food preferences. read more

Einstein Bros. Bagels - Turkey sausage - Bagels Near Me - Troy, Michigan

I am super loyal to this place & order from the app at least 1-3X a week out of convenience, but I'm getting really tired of them messing up my order. I always get 2 bagel sandwich's for my boyfriend & I & the inconsistent quality is a bit ridiculous. My main complaint however is that I always pay extra to add cream cheese to my sandwich & I only receive it about half the time. I just feel like it shouldn't be that hard to read the ticket & make it correctly. -Maddie H read more

I will not come back to this place! First time trying Einstein Bagels, I have one by my house but I always just go to Starbucks because the online ordering is easy. Today Starbucks was backed out the door so I popped into Einstein and decided to give it a try. The customer service (minus 2 people) was so unprofessional and unacceptable it makes me worry about humanity. It wasn't your typical rude people you encounter occasionally, it was the inability to read the room and work through a busy time. The young lady (orange shirt, visor hat) who was making the food was loud and obnoxious talking about customers and how she has "no sympathy for people who order on a holiday and are upset when something is out of stock". I stood at the counter to order waiting to order listening to her rant about customers. A young light brown skinned girl asked her is she should take my order and she replied "no we have no eggs it's pointless to take an order". Not once did she look at me and at least say "we are out of eggs so it will just be a minute" like any person should do in customer service. A few minutes later an older lady in a blue shirt took my order. She was incredibly kind and seemed annoyed with the young girl making orders. I went down to pay and the cashier was also super nice in our interaction. The whole time the orange shirt girl with the visor was just being unhelpful. There were online orders with bagels they didn't have and she was offering no solutions only saying to customers "I don't know what you want me to do we don't have those bagels" while pointing to the empty tray. The customer is like "ok well can I change my order" and she offered no solutions. I got to my car to eat and my $9 bagel sandwich was not edible. I paid for an extra egg white and did not get it. There was so much salsa on it I couldn't pick it up without making a HUGE mess and the bagel was stuck to the paper with all the cheese melted onto the paper. It was disgusting. I just picked the turkey sausage off and enjoyed that. Any wonder if I should try Einstein bagels is now gone. I will not be back and I hope that someone in charge (although when a customer asked for the corporate number to get a refund the young girl said "there is no corporate number ") sees this review and provides some customer service training to include how to work through busy times because calm under pressure is a skill she did NOT have. Not the Mother's Day snack I had hoped for!!! read more

Einstein Bros. Bagels - My inedible Santa Fe bagel - Bagels Near Me - Troy, Michigan

The food is decent and the people are friendly so that's good. My problem is that whenever I order they mess it up. Do not ask to customize your sandwich because they are gonna just make it however. read more

Very friendly staff and clean well-maintained restaurant. Bagels and coffee are always fresh as well!!

My order was ready for pickup ahead of time and the sandwich was still hot when I got home. The sandwich itself was amazing one of the best egg sandwiches I've ever had. I had to leave this review mid bite that's how good it was read more

Einstein Bros. Bagels - Bacon & Cheddar Egg Sandwich on jalepeno cheddar bagel - Bagels Near Me - Troy, Michigan

The service is always done with a smile and the food is always fresh and as ordered. Now that the inside is open to sit and eat, it's much more convenient to have a quick bite for breakfast or lunch. read more

Who doesn't love a good bagel? I don't come to this specific location often, but it's closest to work and when we have training sessions or office events that require bagels, I always stop here to pick up a dozen bagels and what ever else we may need. It's located inside a shopping center so parking here's easy as can be. The staff here's always so helpful and friendly, regardless if it's busy or quiet inside. They have a great variety of bagels to choose from and the coffee here's delicious as well. (I think they brew Caribou last time I checked.) Prices can't be beat and most everything's fresh. The place is well stocked for the most part and I'm in and out in no time, which makes life so much easier. read more

This was the worst bagel I've ever had which is disappointing because I love Einstein bagels. This bagel was undercooked and doughy and didn't even taste like the flavor I ordered. read more

I love the breakfast sandwiches here at Einstein. They are always consistently hot, fresh, and delicious. Whenever I come out this way to visit family, I am the designated breakfast person. No matter if I'm ordering for just myself, or 5 other people, this Einstein's is always accommodating and quick. I don't think I've ever waited more than 10 minutes, even on a busy weekend morning. Customer service is great. Friendly enough, and always quick and efficient. I so appreciate that. This location does have doggy bagels. Our dogs love them. You can find them at the register either individually or pre-packaged. In terms of Covid, I think this location has been handling things pretty well. They do have a sign outside on the door that says no more than 5 people inside, but I've never witnessed anyone following that "rule", nor anyone enforcing it. They have blocked off all indoor seating and you do follow a loop around the store to order and pay. They do have some tables marked off for door dash, uber eats, and whatever other delivery services are out there. All employees are wearing masks, and gloves. They do have hand sanitizer at the door. They are requiring customers to wear masks. read more

I'm rarely a huge fan of chain restaurants but I have to make an exception for Einstein Bros. Bagels. It consistently has some of the best gourmet bagels and double whipped schmear around. I never liked cream cheese all that much until Einstein's schmear turned me into a cream cheese convert. The whipped schmear is so fluffy and light. I also love the cheese bagels - six cheese, jalapeno cheddar, green chile, and cheesy hash brown - they are all delicious and my favorite go-to items. Einstein bagels are very soft and still taste great a day later if you are buying extra to last a few mornings. I've tried other bagel places and found the bagels to be too hard and chewy. So far I've tried one of the signature breakfast sandwiches, the Farmhouse, with eggs, bacon, smoked ham, and cheddar cheese, on a cheesy hash brown gourmet bagel. Really good and definitely beats a typical fast-food breakfast. I like this location in Troy. The workers are friendly, the store is spacious, and I haven't had a problem with getting the bagels I want if I go in the morning. I recommend downloading the Einstein app to earn points for free items and order ahead. There is a table to pick up your items if you pre-order using the app. read more

This was our go to spot for Sunday morning breakfast. I moved so I tried another location this past week and quickly realized why we love this one so much. We will be driving to this location from now on! lol I love to come for the Vanilla Hazelnut coffee and creamer. I also love their breakfast sandwiches and the Monday dozen special. If you come here often, I suggest signing up for their rewards program and receive the e-mails. You get a pretty nice birthday reward and the points add up quick. The spinach and bacon breakfast sandwich and the nova lox are my two favorite breakfast items. My son loves the turkey sausage, egg and cheese sandwich on a blueberry bagel. I thought it sounded weird until I tried it...it's actually pretty good! The employees are really nice, the space is big and it does get very busy on Sunday's so be prepared to wait. But they do go through the orders pretty quickly, so it's not that bad. This is my favorite location so we'll be back soon! read more

Einstein Bros. Bagels - Santa Fe breakfast bagel - Bagels Near Me - Troy, Michigan

Went in to grab a bagel with cream cheese and left. When I got home there was barely any cream cheese on the bagel. It was almost too dry to eat. Disappointing for sure! read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

This spot is a regular stop for me usually as it is for their Vanilla Hazelnut coffee yummies, but when it is birthday month celebration, we can add a delicious sandwich to the occasion, double bonus. For anyone who comes here regularly I would suggest join their e-club. You earn points and get free things (such as the delicious birthday sandwich). Being in my 40s now, carbs are definitely my enemy, so I normally try to avoid them. In this case, I celebrate the chance to enjoy carby goodness of their poppy seed bagel. I especially want to give a shout out to manager on duty who let me upgrade my choice eazy-breezy. The Supernova was delicious and worth every poppy seed I will need to pick out of my teeth later. Cucumbers, avocado, cream cheese, tomatoes... and on and on. Even at regular price I think it is worth it. Mucho excellente! read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

I've always loved Einstein bagels I went here yesterday and let me say my bagel was very tasty and yummy! Although one thing that really bothered me as someone in the food service industry is that there was an employee throwing up in the restroom. The overall service was great, but it bothered me that he was still there working. He happened to take my order then right after he took my order he claimed he had to go and ran to the bathroom and was making throw up sounds. It seemed like the other employees knew he was sick , and were asking each other if he was okay. So how long exactly was he there sick ? I hate to be this one customer complaining about this, but like I said I'm apart of the food industry too and I know the rules and regulations regarding being sick and around food....and I just hope he was sent home early, and did not prep/ touch any food customers were eating. read more

Missed eating here since moving from Seattle. Glad they got these places in MI. Was craving a bagel sandwich after the gym, and the farmhouse hit the spot! They got all kinds of sandwiches and different bagel spreads. Good and quick service, wasn't too busy today on a late afternoon. Will be back! read more

Overall it was not the best experience. There were five people working, and three did not seem to know what they were doing. My caramel macchiato did not taste good and I'm pretty sure whatever the guy made wasn't even with the right ingredients. The bagels were good though. To be fair, there were a decent amount of customers so I was not bothered by the wait. It was just a bizarre experience tbh and I will not be going back. read more

A bagel review- When I have that bagel craving there are two places that I go to and Einsteins is one of them. This location in particular is located inside a shopping center with Starbucks and Krogers next door. One of my favorites are the variety of SHMEARS ( cream cheese) they offer. I'm reviewing today because of this bagel called Cheesy Hash brown bagel!!!! Have you tried it?? If not you need to it is awesome especially if you like potatoes. You can add some egg and bacon on this bagel and boy you've made bagel magic. The service was good I was greeted with a smile and I asked for recommendations and was informed about the cheesy hash brown bagel. This may have been out for a while but I don't crave bagels all the time so this was all news to me. I tried the garlic herb shmear and I got it toasted. Great recommendation and now I'm letting you know so next time you can try this bagel. read more

Einstein Bros. Bagels - Cheesy hash brown bagel a must try gourmet bagel - Bagels Near Me - Troy, Michigan

The bagel and coffee are decent, but the service was horrible. I simply asked what sandwiches are good or do they recommend, a young lady behind the counter said I don't know I don't eat her. Just very rude and short I could've had better service just ordering olone read more

Here I go with another chain review. Pretty much posting this because I've always had just amazing service at this location compared to 16 and Crooks. Also, my life pretty much revolves around the 'Spinach Florentine bagel toasted with butter and salmon schemer'!!!! One minus, sometimes have a hard time getting someone when I call ahead for box coffee. It can take 15min to brew a full box of your favlorite blend, so best to call the store before going in. read more

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Einstein has great bagels and food, this location misses making it right a lot. Several times my order has been wrong. With a big order I had the guy taking the order slam his hand down and sigh whenever I added something. When my order was wrong they unhapplily remade it without a word. Just took my item looking like they dread being there, remade it and handed it to me saying absolutely nothing. They're always out of the coffee I get and I have to wait. They work very slow and all look miserable. read more

The bagels are always fresh and deliciousness. This most recent time involved a Mac and cheese bacon breakfast sandwich. It had Anne's Mac and cheese on top, absolutely amazing! Try every bagel they are all great my usual is a everything and cream cheese. Their coffee is always fresh I just stick with my black coffee or americano. Can't wait to move closer to a couple to one of these. Einstein's is way better than Dunkin..... opps did I say that. read more

Einstein Bros. Bagels - Mac and cheese bagel with bacon egg and more cheese! - Bagels Near Me - Troy, Michigan

My sandwich was great, but the service here is severely lacking. There appeared to be only two workers to handle the front of the house during lunch rush. I had to wait nearly 5 minutes (only 1 person ahead of me) to place my order. I was never asked if I wanted to add or change anything on my sandwich. The guy who made my sandwich never asked me to pay (I reminded him and paid). The trash was overflowing. The drink/napkin area was a mess. They really need more help in here at lunch. read more

Einstein Bros. Bagels - Bagels Near Me - Troy, Michigan

Food is mid tier, but the staff was very rude. I waited for over 20 minutes after ordering, during which time i saw several other people order after me, get their food before me, and leave. When I asked if it would be ready soon, they told me it was my fault for coming in during rush hour and if I kept bothering them it would take even longer. Finally after another 15 minutes, they asked what I ordered and told me it's been done for a while now. The problem was it was behind the counter where I couldn't get to it. So 35 minutes and $18 later I finally walked out with 2 cold bagels and 2 hash browns. I'm sticking with McDonald's for breakfast bagels from now on read more

In the past I have gotten really good service from this location, but for the past week or so they have never gotten my order right. For example, I ordered the turkey bacon avocado sandwich, and they asked me what type of egg I wanted on it even though that's not one of the ingredients that comes on the turkey bacon avocado. So i said please do not put egg on my sandwich, but I still got egg on it! I also didn't get any turkey on the sandwich when it is the first ingredient in the name! Then I also asked for a hot water for tea and they gave me a stevia sweetened coffee. I looked at the receipt that they gave me and everything that was on there was correct but they just made everything completely wrong. Then just today I asked for a simple everything bagel with plain cream cheese and they gave me a cheese bagel with nothing on it! Mind you that I was the only person in the store at this time so they couldn't have confused me with someone else's order. It was the only thing I ordered so I asked them to fix it so they demanded I give back the bagel they gave me and they threw it away. Very rude customer service. I will not be going back. read more

Bagels, coffee, sandwiches... the breakfast hook up place that needs to be around more often. This location has always been good to me... always friendly.. always having everything in stock when I'm stopping by for bagels for work. Wouldn't mind seeing a location closer to Sterling Heights though! :) read more

Love Einstein's!! I decided to try the lux bagel. It was amazing. Everything was fresh and was made quickly. It was busy but had a steady flow! I definitely recommend trying Einstein's! read more

Employees were nice but this was the most chaotic Einstein's I've ever been to. There were about 7 employees on the floor and there was only 3 other customers in front of me, yet somehow I managed to wait almost 10 minutes just to pay, and wait almost another 10 minutes just to get my one bagel to-go with 4 shmearfulls. All the employees seemed to be busy doing things, so I think it's just a management problem. For example, the cashier left the registers to watch another employee start an order of coffee drinks. Maybe she was new and trying to learn, but this is what caused me to wait 10 minutes to pay. read more

They do make a good bagel, however they ARE pricy for what they are. A bagel with cream cheese and a bottled drink was almost $7.00.

I never went to an Einstein bagel so I decided to try this one. I loved the atmosphere, it was so clean, and so many things on the menu. Everything looked so good, the sandwiches, smoothies, drinks, breakfast and lunch sandwiches. An older woman and younger guy talked to me and I talked to them about everything and they were so nice. It made me want to go on Yelp and let everyone know I enjoyed my experience :) I got a Tasty Turkey on Asiago and a mocha iced coffee and everything was so good. I'm so excited to try the salmon bagel. loveeee read more

Whenever I visit this place, I'm the only one around to make an order. Been here only twice and I have enjoyed the choices they have. The jalapeno salsa spread is something I have developed quite a liking to. My wife loves this place and gets excited if I get some bagels for the evening on my way back from work. So, I'm sure I'll be visiting this place quite more often. read more

This is the second time I've been at this location and my liking for this restaurant has depreciated much. The bagels tasted as though they were baked the night before. The only positive about the bagels is that they are cheap. There's one word to describe this place: mediocre. After coming here and experiencing poor bagels, I've decided to do a little searching around the Sterling Heights and Troy area. I'm out to find the next great bagel place! read more

If your looking for real Jewish bagels, these are not it, but, about as close as you'll get. What they lack in nice chewy crusts, they make up for in flavor. Their farmhouse sandwich is wonderful and their baked goods are full of flavor and always satisfy your sweet tooth. Staff is always very friendly and hardworking, the restaurant is clean and well managed. I grew up eating New York bagels and these are as close as I've found. read more

I really like Einstein bagels because they always have great bagels. I'm a huge bagel person and I love coming here because of the different styles of bagels you can get all season around. If you get here on Monday you can get a dozen bagels for $6. The cream cheese here is whipped which is nice. Did you offer breakfast sandwiches on their bagels if your breakfast person like I am. This location is a little slower than the other locations I've been to but the service was still top notch in my book. read more

Somebody needs to let these guys know the point of a grab and go, is to grab and go. Not to wait in line for 10 minutes so that they can fill the grab and go so that you can go. read more

My husband and I have been coming to this Einstein location for a few months now. The food has always been delicious and made to the way we've order, minus a few times they've forgotten a few extra add-ons for me but that's never been a huge issue. Aside from all that, the service is HORRIBLE. The workers are never happy and never interact with their customers besides listening to the orders. My husband and I have both experienced the lack of poor customer service and it is the reason why we will never step foot in the this location again and will sure to tell others of our horrible experiences. read more

Great service! They ran out of cinnamon sugar bagels and offered to make one fresh for me. They were Super friendly and even checked up on me while I was eating. It was the best einstein's I've ever been to! read more