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5 years ago

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6 years ago

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6 years ago

Terrible treatment of customers...as a local -lost my business. So wanted to support them but, nope.

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Papas Express

Papas Express

5.0
(5 reviews)
1.8 mi

Being located inside a shopping mall, I honestly did not go in expecting the food to be anything…read morespecial. Typically, mall food tends to fall somewhere in the middle--either just okay or forgettable. However, this restaurant completely exceeded my expectations. The food was served very hot, very fresh, and incredibly delicious. The portion sizes were also generous, which made the value even better. Everything tasted well prepared and satisfying, especially for a mall setting. The service was solid overall. The associate helping us was friendly and attentive, though he didn't seem to know the full menu and had to turn around and reference it a few times. That said, it didn't negatively impact the experience in any major way. One of my friends in our group had an issue with his order, and I was genuinely impressed with how it was handled. They immediately corrected the mistake by making him an entirely new meal and even allowed him to keep the original one as well. That level of customer service is not something you see often, especially in a mall food environment. Would I recommend this place? Absolutely--without hesitation. I would recommend it over many other dining options in the mall. If you already plan on visiting the mall, this spot is definitely worth your time. I was also told that they have a brick-and-mortar location outside of the mall. If you're not a fan of mall dining, I would highly suggest seeking out their standalone location instead. Based on this experience, it's likely just as good--if not better. Overall, the restaurant space was very clean, well organized, and clearly well maintained. Do not hesitate to try this place as soon as possible--it easily outperforms many of the surrounding options and is far better than what you might expect from a typical mall restaurant.Honestly, this particular place exceeded my expectations even more because the meal also came with free tortilla chips on the side, which was a nice and unexpected bonus.

Papas Express at Asheville Mall in Asheville is a great place to go for delicious food that is…read moreflavorful and fresh. I really like the tacos and everything else that they have available here. I have been impressed with all of the orders that I have made from here.

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Menu
Menu
Kobe Burrito
Kobe Burrito
Papas Express

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Papas Express
Taqueria Dona Chelo

Taqueria Dona Chelo

4.0
(3 reviews)
81.1 mi

So much potential!…read more They do not have chips and salsa No fountain drinks offered....but can drinks are available for $1.25 each despite not being listed or priced on the menu...only one diet option available (Diet Coke) They obviously have tap water but will not provide it for free or for a nominal charge...they require you to buy bottle water for $1.25 each, also not listed or priced on the menu They go so far as to list menu ingredients, but there are others that are not included that will be a surprise (onions, refried beans, etc...) I specifically asked about onions in my dish before ordering despite the menu not listing them, requested no onions and the Gordita still came loaded down with raw onions No card machine, cash only Straws are huge, especially for the small cups of ice they bring As far as the food goes, hot sauce was excellent. I would say tacos were good. Couldn't eat the onion infested Gordita. Went up to pay and found out that they had just as many menu items handwritten on the glass near the cooking area than were on the actual menu. So many more choices that we weren't told about or shown on the menu. Disappointing...again, so much potential!

The food was excellent! We had tacos two ways and burritos. The service was good as well. I loved…read morethat it was authentic. The restaurant is comfortable enough and the decor was nice and simple. The food was outstanding!

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Sign
Sign
Asada Gordita
Asada Gordita
Taqueria Dona Chelo

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Chorizo

Chorizo

3.9
(206 reviews)
0.2 mi
$$

Local here. This is our new favorite restaurant in town! Generous portions, delicious food,…read morereasonably priced. We've been twice in three days now. Yum!

Reasonably good food, eclipsed by fantastic service. I stopped by for a quick lunch on a Saturday…read morewhen the brunch menu was available. The outdoor seating was really nice on a comfortable summer day. In terms of the food, I was thrilled to find that they had a vegetarian platter that I could order off the brunch menu, so I went with it. It was reasonably good, but not exceptional. It was made up of a number of component parts that didn't always fit together. The cheese arepa was great. The fried egg was as expected. The mixed veggies underneath had the wrong tone for the dish. The shiitake mushrooms did add umami, but that was the wrong flavor profile. Not bad. They just didn't fit the rest of the dish. The fruit also seemed out of place. The house made chorizo was clearly a seitan product, and it was good. It was just a lot of seitan, and that's a product I try to avoid. In terms of the service, everything was exceptional. Our server was very nice and demonstrated exceptional situational awareness. She was present as much as needed, but no more. She was also fast, despite waiting on half the restaurant. I was able to get in and out quickly to get back to my day. All told, a completely reasonable destination. I suspect their meat based dishes might fit together a little better, but the vegetarian options could be improved.

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Chorizo
Chocolate pistachio dessert
Chocolate pistachio dessert
Mimosa set

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Mimosa set

El Gallo AVL - newmexican - Updated June 2026

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