Review for My Thanh Jewelry…read more I came in around 1 PM to have two pendants checked after finding this place through Google. It had good reviews and was close, so I decided to give it a try. After being buzzed in, I stood right in front of the employee. He looked at me, then got on his phone and didn't acknowledge me while I was standing there. There was also a woman on the phone, which I understand, but even after that, there was still no greeting or basic acknowledgment. When he finally spoke to me, his facial expression and tone felt dismissive, like I wasn't worth the time. He did give me the information I needed, so I got what I came for. But the overall interaction didn't sit right with me. It felt like I was being judged based on how I looked or what I brought in. A customer is still a customer, no matter what they walk in with. Just sharing my experience so others know what they might expect.

Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

Vary friendly group of guys. Took care of my needs brought back other items to fix…read more Fast and vary knowledgeable Thanks again Gem City Jewelers

Super nice folks. I needed a ring resized and it was done under 5 minutes of me being in the store…read more Dean has exceptional customer service!

This newer location is sooo nice inside! There is a security guy outside that opens the door for…read moreyou. Inside is so spacious and clean. In terms of stock, they do carry Rolex as other reviewers have noted. I recommend getting in contact with an employee to find what you're looking for. I was helped by Michelle a couple times. She is very professional! There is plenty of parking in their lot.

I had a very disappointing experience here…read more I came in looking at a Tudor Black Bay 54 and a Pelagos 39. The sales associate told me the Black Bay 54 is "not a dive watch," which is just factually wrong. Then she tried to show me a TAG Heuer Solargraph. I asked whether it was a quartz movement. She said no, "it's solar." I clarified that I understood it was solar-powered, but asked whether the movement itself was quartz. She still said no. When I pointed out the ticking seconds hand, she insisted that just because the seconds hand ticks doesn't mean it's quartz. At that point, it was clear she did not know the watches she was selling. I don't expect every salesperson to be an expert, but if someone is going to speak confidently, the basic information should be correct. The whole interaction came across as rude, dismissive, and uninformed. I walked out and will not be returning.

We have worked with this amazing jewelry store before when we needed my wedding ring resized. They…read morewere very polite and accommodating with our needs. We recently revisited to have the same ring (10 years later) reshaped into place as it had become warped over time. Within minutes it was back to perfect and the kind gentleman didn't even charge for me for the service. It was unexpected and very generous of them to do. Thank you for being good to us again all these years later!

After going to a few different jewelry stores, we settled on Prestige. Phyllis is absolutely…read moreamazing. I had an exact idea of the ring I wanted. She brought that ring to life. Totally custom-made. It is absolutely stunning and I get compliments on it all the time. I still can't believe she was able to get it so perfect. I was very specific with what I wanted! We will return to this store to get our wedding bands made. The customer service is next level. I would recommend this shop to everyone!

We've been looking for a local jeweler to have a long term relationship with and think we finally…read morefound them! Patrick was very helpful and accommodating. We ended up getting my engagement ring resized (two babies later the ring didn't fit lol), fixed a diamond that fell out of my halo, and got a new solitaire ring (both the diamond and setting from pro gems)! While we were here we ended up getting all of our rings cleaned as well. (Yay, thank you to the hubby!) My husband and I can be quite picky when it comes to big purchases like this but you can see from the 5 star reviews here that Patrick comes off very accommodating but trustworthy. We felt the pricing was reasonable when comparing to online prices and you can get your setting customized here. He was not overly pushy but also gave honest feedback where needed. He recommended going with a bigger ring size than I thought I should go with but ultimately that was the right call given hands swell in the summer and there's no guarantee I'll lose weight (I was telling him I'm in the middle of losing weight lol... maybe too optimistic on my end?) I feel like that could be a sensitive topic for some women but he handled it well with light humor. The customized ring setting takes 3-4 weeks and resizing with fixing a diamond in the setting took about an hour. We came in unannounced the first time and Patrick invited us back the next weekend where he was able to show me the diamonds I wanted in the different carat sizes and cuts I wanted. I would highly recommend checking out Pro Gems and working with Patrick for any future engagement rings, anniversary rings, or any fine jewelry in general!!

This review is too long overdue. My family has been coming here for over a decade and Corinne…read morerecently designed and made my new wedding band and helped me change my engagement ring setting. Her attention to detail is extremely thoughtful and the craftsmanship is amazing. The customer service is also one of the best I've had and I'm absolutely in love with my new pieces. Definitely going to continue coming here for my future pieces and cannot recommend more than enough for others to please please get your jewelry pieces from her!

This is definitely the spot for custom jewelry in El Monte the Service is out of the roof the owner…read moreis friendly and honest I highly recommend the shop.

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.