Today Monday may 9th 2022 was the first time I've tried pollo loco so I asked my wife to go grab the birria tacos and the 8 piece chicken. 1st of all they took probably 30 minutes if not longer to get our order which they apologized for and gave us a free order of nachos and when she came home and I took one look at the birria tacos I knew it wasn't going to be good, it looked like it had been cooked a few days prior the meat looked absolutely disgusting and all burned probably by the many times it gets reheated. The chicken tasted like plastic even my 11 year old daughter tasted their nachos and said the same thing. Absolutely horrible experience and NEVER in my life will I eat that garbage again. And for those of you who doubt go try it and then go to chicken pulla on 183 and mac Arthur rd and try it night and day difference. From now on even if it takes longer to go else where that's what we're going to do. read more

Have very good service and food is always great. Great lunch spot, my go to whenever I want Mexican food.

Food is great, service is getting better.. love coming here for lunch. Thank you El Pollo Loco read more

Great customer service! Very friendly and professional on timedhabxbfnxndndndnxndndndnxndnf

Disappointed in this locAtion. Chicken was so overdone, dry and chewy. Should have gone with my initial instinct to turn around and leave when I saw the help wanted sign on the door 3 stars are because the kid at the register got our special orders right read more

My wife and I really enjoy eating here. Freshly grilled chicken spiced well. My favorite dish is the Birria quesadilla. My wife loves the Double chicken Avocado salad. read more

Food was great. But, No drinks? 4.5 this was a delivery. But overall this is a good place to eat.

DOWNLOAD THE FREE APP FOR SPECIAL DEALS AND OCCASIONAL FREE MEALS! Quick and easy meal items for a decent price. I recommend the double chicken tostada salad, it comes with rice, beans, lettuce, chicken, avocado, and your choice of salad dressing. I actually pass on the salad dressing and I go to the salsa bar and use the avocado dressing, its got a bit of kick to it but I like spicy things so to me it is a nice addition to the meal. I have ordered a few other items here but didn't feel it was enough for a full meal, it seemed to be lacking something so if you are hungry than its worth getting the double meat salad. This specific location: Pros: -Clean kitchen and dining room -New staff at registers who need some help but all very nice. - Food comes out extremely fast - Great location and easy to access from the highway -Lots of parking spaces Cons: -Does not have horchita, a drink made with rice, milk, cinnamon, and vanilla- YUM. All other locations I have gone to offered this with their drinks. read more

El Pollo Loco - Fast Food Near Me - Bedford, Texas

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I was putting off reviewing until I had a grilled leg and thigh since I am not a huge fan of white meat. But, I have been 3 times now using coupons for $5.00 and had to chime in since it is such a good deal for somewhat healthy meal (they have an under 500 calorie option with nutrition values). The bowls and tostadas are all made with breast meat and only once was it dry. The double chicken bowl is enough for two meals! The black bean and chicken is on the under 500 menu and perfect size meal with a side of perfectly steamed broccoli. Today's meal was a double chicken tostada and it was half the amount of meat for same price as a bowl and it was a bit dry for my taste - I will stick with the bowl. My next coupon is 5.00 for chicken leg and thigh, two sides and a small soda. I will update after I try the dark meat that I prefer. They accommodate changes with no extra charge. I do not like rice so twice they asked if I wanted double beans - Yes! And today I asked to sub black beans for the pintos which are good I just prefer the black beans. Nice decor for fast food! Good selection on salsa bar (ask for the bigger cups behind the counter!) The avocado salsa!!!!!! read more

El Pollo Loco - Double chicken bowl. Delicious! - Fast Food Near Me - Bedford, Texas

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Had a salad from this establishment a few weeks ago, and it was quite tasty! I had a bowl 2 days ago for the 1st time, and the chicken was like jerky. Also ordered 1 birria taco with dipping jus. It had powdery a taste. I absolutely do not recommend the bowl menu items, nor do I recommend the BirriaTacos! read more

Let me begin by saying that I'm a huge fan of el pollo loco! I grew up in Southern California eating it and make it a point to have some every time I come back, so I'm thrilled that they're opening several locations in Fort Worth. I only order the flame grilled chicken when I come here, I've had something else once before and it was okay, but it's the chicken that really stands out! I got the 3 piece combo with rice and Cole slaw. Since they always have chicken on the grill, it came out super fast and was hot. The is chicken not quite on par with the ones in California, but still really good! It had the right flavors and is tender. The skin is amazing, goes great in a wrap with the chicken, cole slaw and rice. The tortilla does need work though. All in all, I'm very happy with the quality and hope that it only gets better! read more

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I love El Pollo Loco! They have great tacos, salsa and chips! Also, they are very inexpensive and have somewhat good customer service read more

El Pollo Loco - Fast Food Near Me - Bedford, Texas

Restaurant itself was beautiful, very clean, and nice to be in. Service was good, it's a fast food set up. Food was.... meh. They cooked the crap out of the churros. The queso tasted very fake, nacho cheesey. The burritos were huge though. Definitely worth the five dollars. My advice though, don't get the combo, because then you get chips that were cooked to death and a drink for an extra 1.50, and I don't think it's worth it. read more

We popped into the drive through and picked up chicken nachos and a 2 piece chicken dinner with coleslaw & Mac n cheese as sides. The chicken left a little be desired, but the sides were good. My husband enjoyed the nachos. read more

This was my first time having el pollo loco. I came to this location during there first week. Which can have their hiccups from time to time. The inside of the restaurant is really nice and the major plus that you can see them actually cooking your chicken on the massive grill. So it helps put you mind at ease that the food is actually fresh. The ordering process was okay, the cashier I had forgot to give me a few items but I am sure he was just nervous. I do think the order pick up process needs A LOT of improvement. If you place a order to go then you should get a to go bag right? Well I had to repeatedly ask the guy handing to go to please put my food in a to go bag. He was not the nicest person but his manager came up immediately and handled everything. The food was really good and my fajita quesadilla was HUGE but really good. I definitely would recommend you try them. read more

El Pollo Loco - Huge Fajita Quesadilla - Fast Food Near Me - Bedford, Texas

Great location. Fast and friendly service. Jakkar was amazing! Excellent customer service!

LOVE. THIS. FOOD. I have eaten at this El Pollo since it opened a few years back. They offer tasty food with many healthy options. Food is fresh with appealing presentation! read more

Food quality at this location is very poor. Chicken in the salad was like hard croutons. Avocados were spotted. Creamy Dressing was so runny it was like water. The other entree 2 piece White meat I ordered and paid for ended up being a scrawny leg and thigh. Of course when you call them they just want to replace it. Why would I want that? Just give me my money back. Not the first time that order was wrong and quality was poor. I suggest trying a different location than Bedford. read more

I really enjoy the burritos. In my opinion, they have better flavor than Chipotle.

Asked for lemons for my tea and the lemons they gave me had mold on them. This is disgusting!!!!! read more

El Pollo Loco - Fast Food Near Me - Bedford, Texas

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When I first heard El Pollo Loco was coming to North Texas I was excited and enthusiastic, and it triggered a certain degree of nostalgia. With Inn-N-Out burger and El Pollo Loco nearby, it's almost like being back in Southern California. These feelings quickly dissipated. The chicken seemed somehow bland, not bad at all, but the seasoning was not quite how I remembered it. The salsa bar was a bit unkempt, and there were only two serrano peppers for the taking. Jalapeno sauce packets aren't bad (they seem to be ideal for breakfast items), and the family meal isn't a terrible value. The skin was nice and crispy, but you have to pay a $2.99 upcharge to get breast. I guess upcharges are a common occurrence when dealing with breast tissue. The sides are not striking, and the inclusion of macaroni and cheese is slightly strange. The side salad was more like pre-mixed Iceberg for use in burgers with some red cabbage strands added. Their creamy cilantro dressing is decent, but they applied it quite gingerly and there just wasn't enough. Charro beans are again non-exemplary, but passable. I will probably come here on occasion, but with other more authentic Latin chicken places, such as Pollo Regio, already established, I find it somewhat difficult to justify a trip here with any degree of regularity. Also, it seems as if there was a bandwagon to open Latin Chicken places as of late, Pollo Campero, Pollo Tropical, and now El Pollo Loco. In a very short stretch of time, Pollo Tropical is already out of the North Texas market, and I somehow think El Pollo Loco might struggle to remain relevant. read more

Food was warm and delicious. Staff was friendly and offered great customer service. Will definitely be coming back to this location.

I've been going to this location since it opened and 9 times out of 10 they get my order wrong. I'm not exaggerating, I literally started counting. Now I know some may wonder why I still eat here? Well because when the food is prepared or RE-PREPARED it's good food. I'm from California and I love El Pollo Loco, but I HATE this location, it's just the closest one to my house. How is it that you can go through different management and different staff and still manage to never get an order right? And it doesn't matter if I go through the drive-through or come into the restaurant I can literally tell someone my order and there will either be something wrong or something missing. One time I came in, and they were literally OUT OF CHICKEN; let me clarify COOKED CHICKEN. I needed a 10pc I was taking it home to a full house I waited a whole hour for them to make it, and when I got home with it there were only 8 pieces of chicken in there. The receipt said 10 PC, I paid for 10. Today tho, made me want to actually write a review, I went inside to order the new street tacos that they have advertised and I asked for the Taco Platter w/one chicken avocado and one chicken street corn The platter comes with rice and beans. Then I wanted 1 separate Street Taco w/ Baja Shrimp. I asked the young lady cashier to substitute the Chipotle Sauce on the tacos w/ creamy cilantro sauce. THAT'S IT. The only change. First she only rang the Taco Platter And told me that my total was 7.78 which I knew was incorrect because the tacos are 3.19 each, and the 2 Taco Platter that comes with rice and beans is 7.19+tax, and I asked for a whole 3rd Taco. So I just made a puzzled look and asked "for the platter and the 3rd Taco?" All of a sudden, she was confused or frustrated and she had to re-ring my whole order, beating the register buttons. So I re-told her my order again, and was charged correctly. I waited for my food and then my name was called. Since I am so used to my order being wrong of course I checked it at the counter, and of course it was wrong. The Chipotle sauce that I asked to not be on my tacos, were on my tacos. So I brought this to her attention, she stared at me in annoyance. I then asked instead if the tacos could just be made with no sauce and may I have a cup of the CREAMY CILANTRO RANCH so that I can put it on the tacos myself. So, the 3 tacos were remade and this time they took a longer to prepare than the 1st time. When my name was called again the tacos were prepared (but I didn't check) and there was a cup of CHIPOTLE SAUCE sitting with my food. I again, asked for the Creamy Cilantro cup, she snatched the Chipotle cup and gave me 2 Cilantro Ranch Cups (I really just needed 1) and she stormed off the floor. I couldn't tell you where she went. MY THING IS: I have worked customer service my whole work life (15 years) and it wasn't busy in there; not in the drive-through and not in the restaurant. I don't have any type of speech impairments, I spoke my order clearly and only asked to substitute one thing. Why does my substitution bother you? And WHY are you mad at ME when you or your team messed up MY order. She was staring at me like I asked for the shirt off her back. I pay good money here, with or without coupons. I should get what I asked for and it should be done right the first time. And I should receive service with a smile because I did not come in with an attitude nor did I leave with one. When I got home I got thru my chicken tacos to find that my Shrimp taco HAD A BITE IN IT and only 2 Shrimp. I can't make this up!!(I mean I can, but I swear I didn't). I'm officially done with this location. DONE!! read more

El Pollo Loco - I opened up the Shrimp Taco and it was Bitten and had 2 Shrimp in it, I am officially done with this location! - Fast Food Near Me - Bedford, Texas

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If you ever want to know what heaven tastes like, grab yourself a leg and get your grub on. While living in So Cal for six years we ate El Pollo Chicken almost weekly as there was a location just a few blocks from our apartment. Sometimes we would get chicken and sides and sometimes just chicken and made our own sides at home. This is some Slap Yo Momma Good chicken. They offer salads as well. They have a good selection of various combos and their prices are reasonable. Their sides are good but their chicken is hard to beat when it comes to flavor. I love chicken legs and thighs. I don't like breast, well chicken breast that is. I do love wings as well but from here, legs and thighs is the way to go. They offer flour or corn tortillas and you can get various salsas, jalapeños and other items from the self serve bar. This place was clean and the young lady who helped me was very friendly. Worthy of a bookmark and a try if you're passing through or you live or work near-by. read more

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Bedford location is always consistent. Thank you. Always good and well priced. My dog loves it too

Why does this chicken place never have any chicken? The past 3 times I have been there, after waiting in a long drive through line, I have been informed they don't have ANY chicken ready, or they only have dark meat. I am really at the point of not coming back. read more

Great food, great staff and customer service getting better!!! Definitely recommend.. great place to dine in.

Depending on the staff the food can be really good or terrible and not what you ordered. The cashier that looks 12-16 got our order wrong but the more adult looking workers do a good job. read more

Save your money . The chicken is bland and old . The rice is dry and hard . The salsa is pretty much a joke . read more

El Pollo Loco - Old and dry - Fast Food Near Me - Bedford, Texas

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This HAPPENS WAY TOO MUCH!!!!!!!!!! AGAIN WHO IN THE HELL EATS A SALAD WITHOUT DRESSING!!!!!byour company replies liike the problem is going to be fixed!!! But it never does!!!!! Just think to yourself when your packing a salad for delivery. "Do they want dressing?" YES WE ALL DO!!! Get new employees y'all are resiculous I'm going to cOme by your place and put a big sign that says DONT FORGET DRESSING WHEN YOU PACK A SALAD!!!!! Don't bother replying to this post like you did the last it won't help the situation at all ... PISS POOR!!! read more

Best non-fried chicken out there. Great salsa, picante and sides. That's all I have to say but I have type more to post it as a review read more

I'm so very sad and disappointed. I was happy to find a Pollo loco near my job so I stopped after work to pick up dinner for my family. Sadly when I got home I noticed that they forgot to put the chips in guac order and all the chicken was pretty much burnt and very very dry we were not able to even eat any of it so I guess I will try another location maybe they'll be better.... i really wanted it to be good.. read more

I love this place, the chicken is always most, the portions are good for the price, which is why I was disappointed with my last visit. I had been craving this for some time and finally got a chance to stop by. I went through the drive through and the food quality has really gone done. Unfortunately this will be my last visit. I ordered a three piece meal and the chicken was so hard I couldn't even cut it with a knife. It had obviously been sitting underneath a heat lamp for hours. The mashed potatoes were made from a box and they hadn't bothered to mix it correctly because I needed to drink water to wash them down. The only thing edible was the corn, it was delicious. Of course, it would be very difficult to mess up corn. I really feel as if I got ripped off paying almost $8.00 for a meal I had to throw in the trash. In fairness, I could have called the store and complained and given them a chance to fix it. But, I felt the manager should know what's going on in his own restaurant. This food was horrible and I won't be back. read more

Went to this location two weeks ago, they did not make the bowl with the items listed, called manager. He said come by we will replace, I go back they fix the bowl and right in front of the manager they bring the bowl and it did not have the corn listed for this bowl. He told them go back and add corn. I went today (true story) I ordered the avocado chicken grande bowl again. I glanced at the bowl, see the corn, beans, and think okay they got it right. I get home open to eat the bowl.. no chicken. I will not go back to this location they have no quality control and do not know what should be in the bowls listed. Horrible experience. read more

This place is fantastic! I highly recommend it. The food is freshly made, and tastes great. The prices are very reasonable. And the staff if friendly. We love it read more

El Pollo Loco - Fast Food Near Me - Bedford, Texas

For fast food chicken I love this place. The chicken is always flavorful. Their beans are some of the best. Every time we go we get 6 things of extra green sauce to last us through the week to put on other food because it that good. read more

Love this place! Healthy(er) option and taste great! We always have this in our refrigerator!

Delicious food, Great service, reasonable prices and a $5 good value menu I took my Mother for lunch at our neighborhood El Pollo Loco, something we do about once a week. As usual, we were not disappointed. Maxine - a familiar face to us there - was working the counter and greeted us, as usual, with a warm greeting and friendly smile. I ordered the $5 Pollo Bowl Combo and my Mom ordered a burrito combo and she used a coupon for free guacamole and chips. Maxine efficiently took our order, offered us the option of adding churros to our order - everything was smooth and seamless. our order came in about 3 minutes. It was delicious as always! The menu is wide and varied. From burritos to chicken meals to salads, El Pollo Loco is always trying introducing new items and offering weekly coupons by mail. And their $5 value menu (including drink) is the best value in the fast food/casual food industry. What I love about EPL (other than the delicious citrus marinated chicken, great service and well-priced value meals) is the clean, well-maintained salsa bar with fresh avocado salsa as well as a house salsa and pico de gallo. They also have chopped cilantro and onion which I use amply! And their beverage choices are better than most casual food restaurants - Coke and Dr. Pepper products, and Brisk Raspberry Ice Tea. They also have sweet tea and - my favorite - horchata. I'm a transplant from Southern California where El Pollo Locos are everywhere. I liked them there; I love them even more here in Bedford! Keep up the great service, delicious food and outstanding value! Oh, and, thanks Maxine, for making my Mother's and my experience an especially pleasant one. We look forward to our next visit! read more

The Salads aren't the best here but everything else here is great . Tasty Chicken, tacos and burritos. All very fresh and the salsa bar is always clean and fresh. The staff here are super friendly and helpful. More so than other places . 5 stars to them read more

If I could give them a 0 star rating I would. We arrived at 130, too a moment to review the menu. I ordered the double chicken avocado salad with ranch and a side of chips and queso . My husband got the quesadilla (chicken and avocado) combo. Our order was officially placed at 1:34 PM and we didn't receive our food until 1:52 PM. The order was wrong, I got the double tostada instead of my salad. The girl at the counter argued with me and refused to fix the issue. The food was cold, my husbands quesadilla was barely cooked. We ended up throwing it away and going next store to Canes where we got a fresh hot meal and good service. read more