Always have to stop on the way hone when going to Dallas! Can't wait until they build them in OKC!

Yikes! Ordered Double Protein Mexican Salad. Where is the 'double' and where is the salad? Very small portion!! Also ordered Triple Tacos Al Carbon. Got cold, store bought tacos with dry chicken scraps. Chips was stale (reheat?). Not sure I'll go back. One star is generous. read more

Ordered the family feast, didn't receive our salad also only received 2 or the 4 churros, food was great but double check your order!

Great service the manager cared about his customers and it showed with drink carriers helpful suggestions place was clean had great smells because of the grill it was a good time. I will eat there again . Terry T read more

My order was wrong, spoke to Jon the manager he could care less. Would not recommend this place to my worst enemy. read more

Best Chicken and healthy sides!! Perfect family dinner! Very good food without the grease. Fast but not! read more

Greatest chicken of all time! Everytime we come it's hot and fresh and ready to eat! Not to mention the churros!!

TERRIBLE FOOD!!! The rice had no salt, the beans were bitter, and the corn tortillas had a terrible aftertaste. The chicken was NOT authentic Mexican. The only good thing about the place were the tortillas. read more

Nice new restaurant with a bunch of fresh not frozen chicken grilled right behind the counter. Good black bean bowl, pico de gallo and double chicken avocado salad. Very Satisfying read more

The food is amazing and I would rate it 5 stars for sure, I've never had a dish I didn't like. The music, however, is the most atrocious thing I have ever heard. As I sat down to enjoy my food, I was rudely interrupted by an ungodly electronic-pop rendition of Hamilton's "The Story Of Tonight", which lowered my overall experience exponentially. It's really good food though, totally eat here if you get the chance. read more

The menu first and foremost.. I saw two groups come in behind us and leave, because the menu is scarce in definition. Example: Cool its a chicken bowl....but whats in it?, whats it look like?, how does it compare to X. Those groups left solely because there were no photos backing up the menu. Look at TC, PR, or TB...all have photos to back up the menu. No one is going to google the menu online in store to see photos. The people taking orders seemed agitated- while I believe the manager (older larger lady) and head line cook were simply talking it up next to the large chicken grill. Move the chicken around, check orders- don't talk and giggle in plain sight. For the price the bowl- not fried flour tortilla bowl- actual plastic bowl... was small. 7+ for a what I presumed was a side dish, was the actual bowl. The two al la carte tacos were packed- but for 2 dollars each, Ill go TC down the street. Same grilled chicken. THE MAIN PLUS WAS THE HORCHATA MACHINE! Oh my...first place Ive been two with the horchata machine in the states. THE NEGATIVE- two past times we have gone the horchata machine was "out". We asked if it could be refilled or if there was one behind the counter for the drive through. The lasy rudely said, No! Were just out!, and walked away. Asking in the most sincere manner, as I was craving horchata, then being snapped as was a negative. Lastly, comparing to another place with the word pollo in it. The beans are made to be more 'fresh' hence the flavor isn't fatty and no pork skins are in it. Don't get me wrong, the beans are great, but not 'spanish' true. But I get why they did it- the group they are catering to may not want it. Overall, its okay- but for the cost and past two times the service was sad (being open less than a month and employees are already short), I won't make it a regular pit stop. read more

Craving El Pollo today and decided to make a 30 min drive to this location. BAD DECISION!! Got my drinks handed to me and then told to pull forward and they would "bring it right out". After seeing 5 cars behind me pull up, get their orders and drive away, I realized I had been waiting 10 minutes. I. walked up to the window and asked the girl if she forgot about me. She very rudely said "I don't know what you're talking about, I didn't take your order!" I reminded her that she most certainly did and that I had been waiting 10 mins. She then said someone would be right out!! Another 2 full mins went by and I finally got my order. Got home to find that there was NO avocado on my CHICKEN AVOCADO salad! And the chicken was so incredibly salty it was inedible. I had also said no dressing and 3 salsas and even that was wrong. AND I ordered large chips and guacamole and got the small. It will never go back. read more

Food is great. Service isn't. They got our order wrong. They didn't include utensils. Oh, and they filled a container only halfway. Really? Did your arm get tired? It is a corporate store.... you don't need to make a franchise owner happy. If it is a large container, fill it up to the top so that it's truly a large container. Otherwise, I may as well just have paid for a small container. read more

El Pollo Loco - Half-filled large coleslaw. Crappy. - Fast Food Near Me - Denton, Texas

We ordered are food and paid with credit card then when it's time to get the food they tell us there is no peppers so we told no thank you can we get a refund she yes but it take 2 days or more they need to tell the customer next time there out of something before they order so they don't waste the customer time and there's read more

The food here is very good in the sense that it doesn't feel too processed. You can clearly see the workers cooking the food and even though it might not be healthy, it feels very healthy and clean to eat which is always nice! I got the nachos and my friend got the el pollo loco bowl, and the nachos were definitely much better tasting and probably one of the best food options on their menu. I wouldn't get the bowl if it's your first time going there. Overall, it was a very plain experience and that's why I have rated it 3 stars. Nothing really stood out and it was just a basic experience coming here. Nothing too special but also not bad; just mediocre I suppose. read more

Great burritos in ever! Every time I drive through this town I have to stop here. I love the vegan burritos.

We arrived around 7:30 on a Saturday evening. One person was waiting for their order. A woman behind the counter stated someone would be right with us as she stepped out of the door. The couple waiting got their order while we waited. We stood there for at least 10 minutes and were never waited on so we left. read more

I personally have never had a bad meal at Pollo Loco! I love their bowls and burritos. Good place to go.

First and last time going to this place. Forgot our order until I said something about how I waited for 30min and did not receive even our chips or something while we wait. I order a bowl and my wife order a burrito both were made wrong as I asked for no sour cream they still had a heaping scoop on there. As well as my wife's burrito had no chicken. Won't be coming back. read more

Ordered online and said the order was completed at 12:05 I'm still sitting in my car at 12:20 and looking at the bag that they just picked up to come hand to me. Terrible service El Pollo Loco on university read more

Staff are super friendly and food is great as usual. The restaurant was also clean which is always nice. My burrito was spicy because of the pico (I'm not good with spicy food) and the manager offered to make me another one. So nice!! read more

I have been eating at El Pollo Loco for many years. This location was a disappointment. The chicken was dry as dust. They were out of iced tea both sweet and unsweetened. When I let the staff know that they were out they never did anything about it . Our order was wrong and had to get it corrected. I really like El Pollo Loco but not this location read more

I've ate here a couple of times. Thought the chicken was pretty good. Prices were reasonable.

I'm only giving one star because thats the lowest yelp allows. First off let me say that I love El Pollo Loco and have been going to this food chain for years in California , I've never had any problems. However the Texas location off of University dr. appears to have different food standards . I went once and got a salad bowl and the rice was dry. I figured it may have been a bad day for them so I decided to go back a second time. That second time was no better than the first the food tasted old and like it' had been sitting out for a long time. I decided to give them a third chance and let me tell you this is my last time I will be going there. I ordered a chicken meal with mac & cheese. My family ate the food and shortly after (about 2 hours after consuming )my son got food poisoning. He had diarrhea and cramps in his stomach for three days. My boyfriend also got diarrhea . I thought it was something else because I was perfectly fine until I got sick 4 days later with diarrhea . Please do yourself a favor and avoid like the plague . Ps I really do love el pollo loco! It's a shame this location is disgusting . read more

Yum. Loved this place in Ca. Love that its in Texas. Healthy chicken and avocado salsa. Their Mac and cheese is amazing. Try it!

First time checking it out, and I was disappointed in the service and speed of this location. I went thru drive thru and literally waited 15 minutes for food! And no apologies just bunch of young kids working. Hope they fix management or corporate come down and retrain them. read more

I love this place ! The food is always good . Sometimes their burritos are a little spicy , so keep in mind when ordering . The people who work here are always kind, friendly and very helpful! read more

Dry tasteless chicken. Dry dry dry. So dry it's hard to choke down. Even the dark meat was dry. You have to be loco to eat here.

Great new fast food option. I got the chicken Fajita Avocado stuffed quesadilla and it was awesome! Tons of chicken and avocado with great flavor. My husband got the Chicken Chipotle Avocado and really enjoyed it. The ingredients are all very fresh. The servings are huge! Neither of us finished our meal. The chips and queso are also very good. My only compliant would be that the chips were a little salty for my taste.Tye employees were friendly and helpful and the store was as clean as any fast food restaurant. read more

Great food. Food taste just the same as California's. Pollo Loco so that's a plus. Manager try to serve me some chips that he picked up with his hands no gloves or hair net so I asked him to please change them for me for some other ones. Try to get Dr. Pepper and they told me they where completely out of it. Great place, good potential just adjust on management. Dec, 5 5:30 pm read more

1. No one wore gloves 2. There was a hair on my drink. A long blonde hair. Come on. read more

As a big fan of El Pollo Loco, coming from California and Mexico, I had to try this one. The inside was a littel messy but I noticed that there was a high volume of people since it had just opened that weekend. I ordered my favorite chicken bowl which was amazing, as well as two chicken tacos. The chicken was just as I remember and the beans and rice we delightful as well. What impressed the most was that the salsa bar was properly stocked with cold salsa and enough cilantro to have me return to this place again read more

Just trying this place out for the first time and really not impressed to say the least. We ordered our food and got chips and queso. The chips were so stale that you had to rip them apart. We had to ask for silverware and the dressing for the salad. The enchiladas were hard and crunchy on the bottom. Hope if they plan on being here very long they get their stuff together. read more

It wasn't as i remembered it when I used to eat this a lot in SoCal...Dining area was also filthy when we sat down and when we were eating that's when they've decided to sweep the floor around us. what the heck? Disappointed.. read more

Great food! Workers were very attentive and super friendly. The chicken had a very excellent flavor! Very fresh and cooked to order! We will be back soon. Can't wait to come back. read more

I thought the food had good flavor... my husband had the chicken avocado burrito and I had the chicken fajita avocado quesadilla. I wished they offered a salsa with the meal and when I ordered the meal it should of came with chips but didn't receive those that's my only complaint. read more

I used to frequent El Pollo Loco in southern Cal. Same great food as I expected. Service was great and I was there at lunch time. I would definitely return read more

I went to the new location in La Quinta, Staff was nice however it lacks in cleanliness. The sauce bar was not clean. Food all over and was refilled by order and cashier person. No gloves and when I pointed out that it was sloppy dirty he only poured in the salsa, onions, etc and left. Sure did not want any. Workers in back, no gloves. Other problems, not talking about. Sad, they need training and a manager that cares. read more

Coming from California I was happy to see one. Service was good and the food like always is amazing. Pretty busy when I ordered but got my food in a timely manner. Overall would come back again. read more

Good food and great people!!! Stopped here on our way home from the hospital and as always, very good