I contacted the customer service number to talk to a representative to discuss the online problems I had, awards didn't work and coupons didn't work. I got an e-mail telling me to reboot their app to see if that would help. the coupons I wanted to use are now expired and why am I an awards member if they don't work Dave read more

This place is hit and miss. There is nothing more frustrating than to pull up to order and they save they don't have certain pieces of chicken available. It is their job to make chicken and no one should have to wait 30 minutes for fast food from the drive thru. read more

I ordered the chicken gordita lunch box which was terrible. I bit into the gordita and it was all bitter. Lesson learned! Always look inside your gordita/tacos before eating it. The chicken was burned/charred to Hades. Talk about.. carcinogens. Charcoal Gordita was on the menu today for me along with the 5 pieces of chips. The salsa was PINK... it had maybe 3 little chunks of tomatoes in it and half the container was water with food coloring. (IDK for a fact but it was flavorless) read more

I normally don't like to complain but it has been a long day at work and I stopped by one of my childhood favorite places. Everything on the receipt was right since I had ordered a side of guacamole, rice and beans other than my combo meals. I should've checked the bag but by the time I got home my side of rice was missing. Even though I did pay for it I'm not the type to get mad or even call to complain. I ate half of my meal and enjoyed the food but unfortunately I took the next bite and thought I just bit into my chicken bone. I found a bolt in my mouth from the guacamole that I put on my food. This turned my whole experience around and I immediately stopped eating. Just disappointed after a long day of work and biting into metal what I could have choked on made it worse. read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

This is a fast-food chicken joint. They put something of a Latin spin, but it's really just grilled chicken served with tortillas. The chicken is pretty good, as are their sides. When we were there they seemed to be having problems. Their card reader was out, so we had to pay cash. And there was something going on in the back, but I couldn't really tell what (someone was have trouble with something, and there was chattering back and forth). So it's difficult to judge them on other aspects besides the food. The person who took our order was nice enough, but distracted by whatever was going on. I'd come here before KFC, but I wouldn't call this my "go-to" place when I want to eat out (or do take-out, which we did). We had a coupon, and a couple of our other choices were closed. But they did fine. No complaints. read more

This is the dirtiest fast food restaurant I've ever been to. The salsa bar is disgusting and looks like it hasn't been cleaned in months as well as everything else in this place. Absolutely disgusting the management needs to get it together! read more

I go here on a reg and the (idgaf) really shows. How am I going to eat 3 piece meal with one piece of tortilla and me having corn in my mashed potatoes was the cherry on top for me. read more

Don't expect a chicken restaurant to be like McDonald's. It takes 30 minutes for a chicken to be cooked. Employees get paid shit. Don't expect. read more

Not my favorite place, but OK to stop here for a five dollar meal if your hungry I need something quick and on the go. They have about 5 $5 dollar specials which makes it somewhat worth it. read more

I have never been to an El Pollo Loco, but wow. We just moved to the area and will surely be back. Their salads are great, fresh and tasty while they have so many other options. My husband gets the original pollo bowl and enjoys it too! The chandler location seems clean and friendly. read more

I haven't been here in a while and thought I'd give it another try since they brought back there nachos. Not only were the nachos mediocre and nothing like they used to be back in the day (barely any queso or chicken, no shredded cheese etc). But you couldn't even have a conversation with anyone and hear over the LOUD chopping noise of the guy chopping chicken up or something. So annoying. Prolly won't be back for a while again. read more

Maria's a wonderful very fast I recommend to come here drive through and take more than 1 to 3 minutes and my food was ready

I love Pollo Loco, however when I stopped by this location to get a double double avocado chicken salad I was disappointed. There was no avocado in my salad and a scarce amount of chicken. I also had to let them know they were out of the avocado salsa and passion mango tea. By the time I received my food none of those things were refilled or even brewing fresh tea. read more

Today I when to get some food from the drive-thru I ordered classic chicken salad and a three piece meal with two tights and one leg mashed potato and beans, most of the time I always check my order but today I didn't and I came home and one piece of chicken was missing, my review is just to remind everybody to check your order before you leave the store it doesn't matter if you hold the line of cars behind you read more

Ordered 3 piece meal with tortilla. No pico de gallo. No tortilla. Why do they even ask?

The 3 staff members I spoke with were very friendly and helpful. First time in an El Pollo Loco restaurant. Thank you.

My first order ever from El Pollo, not impressed!!! Chicken was dried out, too much time under the lights or something!!! Would have been great if fresh. I would not even feed it to my dog. Broccoli was under cooked and dry, have you ever heard of pressure cooker? Corn tasted very good. The only thing I ate. Dessert was very greasy and cold, yuck!!! read more

Just a quick shout out to Samuel who greeted us with a smile took our order quickly and efficiently, describing the menu and it was just super friendly. Made our experience wonderful today. read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

Stopped by about 5:30 Saturday evening. I got a chicken breast and my husband got two entrees and chicken thighs. We were both very pleased. The young man waiting on us, was very nice and patient as this was our first time there. The chicken was warm and delicious. Will be back for sure!! read more

I just ordered 14 piece chicken like half an hour ago , we very dry and not fresh and about to throw up now

Okay.... No. I normally really like El Pollo Loco. Normally, the chicken is pretty good and it is decently priced, allowing you to fill up on relatively little money. Today, however, I experienced a not-so-great version of their service. I went through the drive through and asked for a chicken and cheese quesadilla, ONLY chicken and cheese, and a cherry coke. The drive through took forever, as it normally does, and when I finally got my food, I continued on my way to work. Upon inspecting my food (as I always have to do due to my picky-eaterness) I found sour cream, salsa, and guacamole. *shudders* I also ordered a cherry coke and received regular coke. On top of the food mistake, they wildly overcharged me for my meal: a $4 meal was somehow $9. So, I went back to the restaurant, but this time I went inside. I waited my turn (again, it took forever) and told the lady at the counter of the mistake on my quesadilla (I didn't even bother with my drink.) The worker looked at me and said, "Oh, you don't want it?" To which I replied: "No, I can't have the stuff inside of it... I wanted only meat and cheese. I was also overcharged." The worker then turned to her manager and explained the situation. When she was done, she said: "okay, they're making you a new one" and went to help the people behind me. I stated "I was also over charged for my food." The worker turned to her manager, and then turned back to me. She said "We'll just put extra chicken in your quesadilla." ..................... Okay, side note: Dude, really? Really? So I told the worker, "I'd rather just have the difference of what I over paid." She looked like she didn't know what to do, and finally the manager agreed. So I finally got the difference of what I over paid, and when I stepped to the side, I looked up to see the manager giving me a dirty look. 1. I know I am the pickiest eater known to man, but if I am paying for food, I don't think it's too crazy to get what I want. 2. It is not my fault that whomever made my food messed up. 3. The MANAGER is giving dirty looks to paying customers... not a very good sign. 4. I was polite about the mess up and STILL got attitude... The worker was okay, I am more miffed that the MANAGER gave me attitude when I was just asking for the mistake to be corrected. 5. I doubt I'll be back any time soon. read more

I have never had a more awkward drive-thru situation in my entire life. I personally don't eat here because their food nauseates me for some reason (sanitation?), but my husband likes it so I came here for him tonight. Selina, the gal who took my order according to the receipt, was ridiculously awkward. I ordered, she repeated it back incorrectly in pieces. I re-ordered it. She repeated it, I said "correct".... Then there was silence for 30 seconds. So I asked, "Are you done asking questions or what's going on?" She repeated my order again INCORRECTLY. I corrected her and just drove around to the window. I don't have time for these games all night. When I pulled up to the window she was telling her colleagues about how awkward I am. Seriously: Chicken, mashed potatoes, corn on the cob, and a coca-cola is probably one of the most common meals in America. I'd hate to know what my experience would have been like if I had a complex order. Be professional at your job and do it right, thanks. I don't normally call poor employees out by name, but this is well-deserved. read more

Every order from this location is Wrong! I stopped going due to this issue previously but today My wife drove thru and they did it again. Paid the extra cost for Mixed and got 1 breast and 1 one wing!! Ordered 5 pack of extra tortillas and 2 packed were burnt as Well! Unacceptable!! Go to another location!! read more

I dont like doing this but frankly I'm tired of being taken advantage of. We were served virtually raw chicken a few nights ago after having ordered it well done the way our children like it. I know the food here is cheap but we paid a lot of upcharge because our kids only eat breasts and legs. We got a couple wrong sides and were missing our chips also. Now we called today because the entire order was trashed literally in the garbage can uneaten. My wife spoke to the manager who said she could offer a 25% discount which we decided to take because the kids love the chicken here. So when we tried to order THE SAME THING AS BEFORE we were denied. We were also informed of a minimum 45 minute wait. What the heck I though this was fast food? I'm done unless they learn to cook the food through and through. I wish I had pictures of the raw chicken I could probably file in court against these people. read more

It's not called " el salad loco", "el burrito loco", nor is it called "el quesadilla loco"! El pollo loco, I come here for the crazy good chicken. I would not order anything else. Here's how I do it: Order chicken only Get salsa from the salsa bar. My favorite is the green avocado sauce. Pro-tip: ask for a large Dixie cup at the counter. They only have Dixie cups for ants at the salad bar. read more

The staff has been there a while now and they all are aware of customers coming in or maybe waiting for assistance. The cooks in the back are efficient and friendly as well. Appreciate how the team works together. read more

I don't usually review chain restaurants, because their food all tastes the same (at least it should), but my experience at this El Pollo Loco has been horrible. Every time I have gone to this location, the food has been good (or as expected) but the service is horrible. So bad that each time I leave I ask myself why I go back. I like El Pollo Loco's food, and this one is close to my house. I just have never had a pleasant experience at this location. Either they get my order wrong, don't have what I want to order, or their service is horrible. This time I went the cashier trashed me behind my back in Spanish. What kind of service is that? read more

always wanted to review this place but I usually stay away from chains.. I do have to comment that their marinated grilled chicken is some of the finest I have had. I recently had their new BBQ chicken and well that was great too. I dont really see the point in reviewing too many fast food joints but El Pollo Loco is special. Sometimes I have seen people get pissed with the service because they think it is a fast food joint and it takes a while sometimes for the food to cook. People need to just stand back and relax. It is worth the wait, although sometimes the place is understaffed. I love the crazy chicken. read more

Tuesday 1pm. We got the 3 piece chicken with rice and salad, double queso quesadilla with cole slaw, guac and sour cream. The food was good but the double queso quesadilla did not have much cheese at all, def not double but it did taste good. The cashier was very nice and polite. read more

Real bad service. Help not trained. I asked for their new chicken Avaado salad that is on the menu and well advertised on TV. After significant fidgeting the server said they didn't have it. You will be closing this location very soon. Really ? read more

Last night on my way home from a 13 1/2 hour day I grabbed some to go food ordered via the app. Ordered three piece all breast meal with salads as sides. Asked for Pico and got the red salsa instead. Chicken was dry. The place closed in an hour but man did it look like they were closing in two minutes. Maybe the online hours and the store hours don't jive and I bad timing. Service was pretty nice though. Just would have liked to have a great meal after a long hard day. read more

I love avocados so of course I love El Pollo Loco. Their chicken is very well seasoned and they have a great variety of menu items. I especially like their kids meal options. It is a great break from the normal chicken nugget and french fries at other fast food places. My son usually gets the 2 chicken leg meal with a side of mac & cheese. I also love their spicy avocado salsa:) read more

I placed an online order but wanted the food an hour earlier because I was running an hour early. I called and Maria helped me! When I got there she made sure my order was correct and she was amazing! The food was great but I'm really coming in here to talk about Maria's wonderful customer service! Thank you! read more

Service was great but while eating my pollo bowl I found a bar code sticker in my bowl read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

This location never gets my order right! I ordered a stuffed quesadilla with ONLY cheese, avocado, and rice, nothing else. They gave me one with no cheese and chicken. I'm a vegetarian so I brought it back and they said they would fix it. They bring it to me and it has cheese, rice, and avocado, but beans added and I specifically said no beans! I'm too hungry to take it back to have them change it again but I'm upset read more

Fire Grilled Chicken, done whichever way you like: burrito, tacos, salad, etc. They have healthy "Under 500 calorie" menu options. Individual combos for $7-$9 and Family Meals $20-$30. Salsa bar with four fresh salsa options. read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

I went in for dinner this evening and my first impression was amazing Alex Garcia the night manager was pleasant made suggestions very patient spoke well and was kind I appreciated his service. My food was delivered promptly hot and fresh read more

This is our go-to drive-thru for yummy chicken salads (because we'd rather be golfing than cooking)! Their cilantro dressing is delish, salads are always fresh, and service/food has always been very good for drive-thru fare! It's the healthiest fast food option we've found, and the drive thru moves really fast even with a line. read more

It's one of those day when I'm running errands. I had to take my kids to the Milano Music store for a beginner clarinet lesson book for my son and off course he wanted to eat after that. We are driving out of the parking lot and right across the plaza is El pollo Loco. We decided to dine in for a fast grab. There's 3 workers on Sunday lunch time, one is station on drive thru window, one cashier and one standing around waiting to just flip the pollos as they grill, looking at the customers waiting in line. Finally, there's a customer service to take my orders. I went to find a sitting area and there's water spots on the floor waiting for their customer to slip and slide! So off course, my motherly instinct kicked-in and I just have to let them know that's there's paddles of water scattered along the walk ways of sitting area. I wasn't sure if someone inconsiderate spill their drinks and didn't notify the establishment or what but as I turned around to get my drink, there you go! The beverage machine has flooded on the bottom and no one seemed to care. I told the worker they need to please take care of that before someone slip and hurt themselves. Not only their beverage machine is flooding, they tried to see why all their beverage is all water down as well, it seemed to be broken too. Not a big deal for me as I can drink tea all day everyday, no problem lol for my kids he's stuck with water or share drink with me. Their salsa bar is also pretty empty and I have to keep asking for what I need so I can enjoy my meal with my son. At this point, drive thru was probably be a better decision instead of dining in. It took about 5 minutes for them to put the wet floor sign and 10 minutes for them to start mopping. I don't ever understand why a busy business lunch time weekend are always short on employees. It is what it is. I hope things gets better for them because their pollo is good but management need improvement per OSHA. Bathroom need checking per hour, temperature inside the bathroom is very warm!? I don't understand why...At least their pollos are keeping customers coming back though. read more

Food was good, basically what you'd expect from Pollo Loco but we had to wait 28 minutes for our food and when it arrived the order was wrong. I'll give it another shot and hopefully the service will be better. read more