I had a fantastic experience at El Pollo Loco Restraurant! I ordered the 8 piece family meal, I knew what I wanted with two of the items. The counter person suggested Mac in Cheeze. WOW! It was very good. The restraunt was very busy, but clean and the customer service was fantastic. I will be a returning customer. read more

I could have checked their store hours online however I went through the drive-thru at 9:50PM last night and received NO RESPONSE. I understand they're trying to close and get home to their regular lives and whomever closed on 9/9/2020 needs to learn about customer service! They could have at least acknowledged me and said we close at 10PM! I would have be FINE WITH THAT, I have no sense of entitlement, however I do believe in CUSTOMER SERVICE! TRASH GUYS! DO BETTER! read more

Took over 15 minutes to take our order. Manager just standing around watching the new employee flounder.

I love el pollo loco food. One of my favorite places to get a quick dinner. But last night we arrived at 8:50 and was rushed to order in the drive thru, only legs and thighs were available, and was given cold tortillas because "they were closing." I understand that, but on the drive thru window it said dine-in and drive thru hours are open until 10 and it was barely 9 o'clock. We had a friend try to order who was in the car behind us and was told they couldn't order. On top of that they forgot to put one of the sides in our bag so we had to drive back to pick it up, luckily we had noticed when we were still in range of the restaurant. read more

I don't consider conversations with employees a review but whatever floats your boat. I love El Pollo Loco. Their twice grilled burritos are great. They are stuffed with good chicken and all the good fix ins. The sides are decent. The chips are good with a salsa bar to choose your salsa. I like that their are lots of choices for entrees and sides which is convenient. For being a fast food mexican, it is fresh and is a staple for my family. Its healthier than Taco Bell and doesn't give you explosive diarrhea. read more

I would give this a better review but I am really tired of going into fast food establishments and people speak in Spanish. This is America people we speak English. I always feel like when employees are talking in Spanish they are trying to hide something from the customer. This was a manager and an employee. Food was good but as always the salsa bar is always a mess and they are out of so many things no matter what day or time I go in. read more

the food smacks and i would recommend getting the 5$ dollar taquitos just to try them out because they are so good but if you don't like those their chicken is always a go to option read more

If I would be able to give this facility less than 1 star I would. Seating area is filthy, bathrooms are a disgrace. Ordered my usual salad from them, while eating it found a shrimp label along with some type of wrapping in the salad. Several hours after eating it became extremely ill, will avoid all the details. Called the facility and left a message for manager Maria for a call back , as of Thursday no call back . Called her today and she seemed annoyed like we were interpreting her day with my complaint. Said we can come in for a refund. Showed no compassion for what I went through. Also notified corporate and no response from them. I guess there Mission Statement does not include customer service. Take my advise avoid this place like the plague! Not worth what you will go through. Will never step foot in it again. read more

After reading other yelp reviews i thought I would be better off going inside to order. It was very obvious that the staff didn't want to be there. Obvious management problem. Young people standing around with no motivation. Had the two piece chicken meal. Flavor was good but very dry. Probably won't go back. read more

I usually love El Pollo Loco, but lately this store has gone too far trying to stretch out the chicken. Today's example is: I asked for a three piece, rice, beans and tortillas. what I received was a leg and a thigh that was cut in half. WTF?!? A thigh is a piece of chicken. It does not need to be cut in half. No response but an apology will fix this. I don't need any excuses about how it is cut or nothing like that. My office headquarters 26 companies and all of them are upset with El Pollo Loco at this location. they wasted my money more than once and now I have no more time for being ripped off. read more

Wow if could give ZERO STARS I would. These people are classless! Multiple times orders via the drive thru are messed up and have to drive back to store to get it fixed. Never an apology and never an offer for a free item or coupon for the inconvenience. Today was the last straw my wife went to the drive thru gets home and guess what mess up order again. She drives back the 3 miles and yes they correct the order but no apology and no free item or coupon for the inconvenience. So I decided to call to have a conversation with the Manager Maria and I have to say now I know why there's chaos there and the horrible reviews of this store. She's loud and rude offers no apology and takes zero responsibility and tries to overpower your conversation very manipulative. Sad shame that this is customer service these days without regard. I will never frequent this store again as we are in there at least twice per week. read more

This is one of the worst experiences I've had at a restaurant I try to be understanding about mistakes but they were completely rude and just flat out didn't care. I placed an online order and when I got there they said that someone picked it up a long time ago and that it was delivery. When I tried to tell them it wasn't they didn't believe me till I showed the confirmation email. One of the staff said they would remake it after waiting 15 minutes I went up to the counter to ask about the order ,they acted like it was there first time hearing about it and started to finally make the order I paid for extra chicken on my tostada bowl and didn't even get it . They offered no apologies for giving away our food that we pre ordered so we could just pick up and go they didn't start our order till we asked about it a second time 3 people came in after us and got there food before us . I want my money back for the extra chicken. read more

I paid for a large mashed potato and I might as well have gotten a small because that's what they gave me .

We enjoy the food here but it seems like they might have a lot of employee turnover. If you ask what's in an entree they usually have to ask someone. Tables are often dirty, tea is out etc. We would probably eat here more often if the employees seemed trained and it was consistently clean. read more

This place never lets me down. The chicken is seasoned well the salads are off the hook good..luv this place for baked chicken

I've always loved El Pollo Loco. How can you not love yummy citrus marinated flame grilled chicken? sooooo gooood and getting hungry just thinking about it. Salsa bar is great and my favorite is the avocado salsa...I heavily douse that on everything. The pinto beans are a good side, along with the side salad (which is huge!), but have never cared for their rice, it is always a lil on the half done side and taste just like instant rice that they microwave or something. You get 3 tortillas with your combos and I like to make lil chicken tacos with them. For dessert you must get the churros...2 for 99 cents and they are always cooked to order and so yummy and fresh! read more

Love me some el pollo loco! The chicken is wonderful, and I'm a sucker for their Mac and cheese! You can miss me on their other sides though. Just gimme the chicken and cheesy delicious noodles! Mmm! read more

We liked the chicken and bowls here. Way better than KFC. Place was clean. Drive thru was very busy but inside was quiet.

Food is awesome the chicken and steak tacos are very close to Mexican street style maybe better and the chicken soup is the best. I eat hear alot but recently had a bad experience in drive thru and inside, employees don't know how to split orders and the guac sauce i asked for never made it in my bag and i didn't have time to go back as i was on a lunch break read more

Worst service ever. The food is decent, but going through the drive through, they won't give you more than 2 or 3 little salsas. I said I wanted a large side of salsa, and that I would pay for it. I was told they aren't allowed to do that anymore because it takes too long and makes the drive thru slow. I let them know they could either get more salsa or they could refund my order, whichever they thought would be faster. She got more salsa. Suggestions for management: put salsa in a pitcher in a refrigerator and when someone orders it, pour it into a container instead of having your employees go spoon it out of the salsa bar with your tiny useless spoons. That would be faster and your customers would also be satisfied. I'd rather wait longer in line and get the food I want, than for the line to be faster and me not end up with the food that you have for sale, yet refuse to sell me. Needless to say, that was my last of many visits. I'll drive further to a different location if I want to eat there again. read more

Consistently bad customer service in Drive Thru because they never check orders and you're typically missing items. When you order more than one breast, the rest will be smaller and dry as a bone. Ask for red salsa, you get green. Ask for chips, they'll be missing. Ask for creamy cilantro dressing, it will be missing. The menu board lights are often out at night. Management has to step it up, because I used to go weekly, and now I avoid it like the plague. read more

I've been here quite a few times and lately the chicken is dry and condiments are not refilled. Don't think I will be going back. I don't like day old chicken! read more

Update regarding my experience with El Polo Loco. Today I received a call from Jorge. I am not 100% sure what his position is, I believe he is may be the District Manager. At any rate, he took the time to read my review and also my complaint to their corporate office. Jorge was professional in his demeanor, apologetic, empathetic and more than willing to resolve this issue. He advised me that he will speak with the staff, review the surveillance and resolve this issue, which is exactly what I wanted to hear. I wanted to be heard, and Jorge was the right person to speak with. He put himself in the shoes of the consumer, resolved the issue and he also sounded very down to earth.(very relatable) He referred me to the new store Manager, Maria and invited me to come into the store for a full refund. When I arrived, I presented Maria with my receipt, she issued a full refund to me, gave me and my guest a drink along with guacamole, chips & the salad that I originally purchased which was totally unexpected. I did not complain in order to receive a replacement meal; I just wanted to bring the situation to the attention of management because the way the food was handled was unsanitary. I will not report this store to the health department as management handled everything in an expedient and professional manner. Maria, the new store manager was fantastic, and I will go back to this store in the future. read more

I ordered the el pollo bowl with corn tortilla and light rice. My bowl consisted on mostly rice and flour tortilla. I also requested salsa and did not receive that either. No utensils were provided. The attendant clearly wasn't paying attention to my order. read more

This place is pretty great. I dig half chicken meal. Staff was cool. The salsa bar was clean with all fresh salsa. Their bacon is so good and the chicken reminds me of the awesome chicken I had in Puerto Rico a long time ago. Flavor all the way down in the meat not just on the outside like some places. I'll be back here often. read more

I dropped by this location about an hour ago. I was greeted promptly once I got to the counter. My take-home order arrived quickly. Order was correct, chicken was prepared well and tasted good. Rice, beans and tortillas were good. A great overall take-out experience. I did read some of the reviews before deciding to order from this location. As far as some of the negative reviews go... I took a quick look at the reviews they leave for other establishments. Consider the source in some of these reviews. They seem to have negative experiences no matter where they go! read more

I love this El Pollo Loco. They have the friendliest staff and the food is always fantastic. I eat a lot of El Pollo Loco and have been to many of the locations in AZ and this one is by far the best. I think some of the other locations should send their employees to this one to be trained because the level of service is superior to the rest. I moved to Chandler and I am super happy that this gets to be my go to spot for fast great meals. Gracias to Maria, Abby, Fanrose, Elly, Elijah, Sam and anyone else who works at this location (sorry if I misspelled your names or left anyone off that deserved a compliment but keep up the great work and the awesome food). read more

This place sucks they don't do any request that you ask they just say ok and never do it and there salsa sucks there cilantro is all stems I even had chicken that was red and that's not the first time so I would not recommend this location at all and it's always very dirty from the floors to the tables and the so called salsa bar is just gross,gross,gross how do people just not care how has the health department not closed them down read more

This is one of the cleanest El Pollo Locos in the valley! I stopped eating at El Pollo Loco after going to the location in Mesa on Country Club. Ick, dirty everywhere and it just made me sick thinking about eating food made in that location. I was with a co-worker when he stopped at this location a month ago or so. It was clean, the people looked intelligent. I took a chance and now I eat at El Pollo Loco, but just this location! The food is good and the workers are very friendly. read more

Dropped by El Pollo Loco on 12-16-17, 45 minutes before closing. The entire restaurant was ready for closing. Very little food was available except 4 overcooked pieces of chicken on a small corner of the grill (the rest of the grill had been cleaned ready for closing). We left. Clearly El Pollo Loco closes at 9:00 p.m. on Saturdays, not 10:00 p.m. read more

If there were NEGATIVE STARS, I would rate this a -5. This was my first visit to an El Pollo Loco and it will be my last - not because of the food, but the poor customer service provided. The associate who took my order and served me at the window was rude and beyond approach. He was rude and abrasive when I was ordering at the intercom. Being my first visit, I was not familiar with what was included in meals. While I should have walked into the store instead of going drive through (because it was the first time I was there), I was unable to due to having small children alseep in the car with me. After each item I ordered, he was short and rude. He made me feel like I was wasting his time and I felt rushed. Then coming up to the window to pay - there was no hello, no how are you, no how is your day going. It was - $7.32. Then he takes the money and walks away. Much later, he comes back and asks if I want salsa. I say - yes. It was not him, but a woman who later bags my food and asks the same thing, if I want salsa. I say - yes. As I say this, I see him standing next to the bag of food and he glares at me and tells the woman (who is bagging my food) - no she didn't she told me she didn't want salsa. Then, they both turn and look at me. Now, understanding that the staff is a bit younger, a bit inexperienced with customer service and providing a lasting impression - I try to take it with a grain of salt and not say anything. As I am driving off with the food, my child (who I thought was asleep in the back seat) says to me - mommy, why was that man so rude to you? Did you do something wrong? My intention was not to get anyone into trouble. But I could not, in good conscience, leave that type of treatment and not address it - especially when my young child could detect that behavior was rude. If a child could observe this interaction and understand that it was rude and inappropriate - why/how can this associate not know? He clearly wanted to make me feel like I was burdening him when I was ordering the food at the intercom and he wanted to continue with the same attitude when I was at the service window. I understand that ONE ASSOCIATE does not make a business and is not the sole representative of the company. But I can firmly tell you - that I will NEVER be visiting another El Pollo Loco again. I will share with my family and friends my displeasure and I assure you - there are many places to go around our neighborhood - we don't need to spend money at an establishment where young punks snap at you when you try to order food. This was, by far, the WORST experience I have EVER had with customer service. And the sad part is, the food was not bad - but because of the poor service - I will NEVER return. For medicore food and bad customer service - I paid almost $10 for an individual meal - so sad. read more

I've been to this location several times. Each and every time they messed up my order. Last night was the final straw, I will never go back. Every single item that I ordered was incorrect except for the side of guacamole. I spent $30 there and have an expectation of getting the things I actually ordered. The actual dishes were incorrect, they did not include salad dressings, salsa that they offered, or even plastic ware. When I called, the assistant manager kept offering to replace my food. I insisted on my money back. I'm heading there today to get my money back. read more

been to a few el pollo loco location by far this was the worst place I ever been. bad experience from supervisor , customer service does not apply to this location, tried to request a different chicken due chicken was dry & burnt . supervisor said that is new it just came from this side of the grill. she said that that is not dry . got home food was dry n burnt. this is the last time will be going to this place, rather drive farther to get a better service & better treatment as a loyal customer. read more

I'm feeling a little frustrated after dining here this evening. I come here quite a bit because the chicken is tasty. I get my tray of food and sit down. I quickly realize I was given two spoons and a knife. It's kind of hard to eat the side salad with a spoon. I went to the counter and no one even acknowledged I was standing there. I waived at a couple of folks looking in my direction, nope. No response. I finally yelled "excuse me" and got their attention to request a fork. The salsa bar and drink dispenser were a mess. The floor in front of them was a mess. A gentleman came by to refill the salsas. I figured he would clean up the counter by the drinks or even tend to the floor. No. No one was out in the dining area cleaning off tables, sweeping the floor, etc and the restaurant was getting busy. The food was good but I'm hoping I don't end up getting sick from the lack of attention to a clean restaurant. I won't be back. read more

Why is it so hard to get a drive through order right? The lady taking to order was a little on the rude side. Ok, we all have bad days. So I repeat my oder a few times. She repeats it back wrong a few times. Couple of simple combos. At the window, I ask for cilantro. It's in the bag she says. Nope. I check the oder. Yep. Wrong. Come on guys. Food is great and speed was really good but get my order right just once and I'll vote for your 15 bucks an hour. Maybe. read more

MOST DISGUSTING RESTROOMS EVER! They are past the point of cleaning - seriously, just bulldoze the building and start over. It's that bad. I thought maybe it was a one-off issue, but a few weeks later, came back, and promptly left. Gross. Just gross. If the bathrooms were this bad, sweet baby J only knows what is lurking about in the kitchen! read more

The Assistant Manager was super nice and great customer service, will come again! The Shrimp avocado salad was delicious!

This review derides fast food in general as much as it criticizes the practices of EL Pollo Loco. I've been going there off and on for years. Lured by a TV ad for new salads, I went to this location in search of. I wish I could upload photos to illustrate the sales pitch versus the reality of what they serve. I purchased the 500 calorie kale and chicken salad. The avocado slices were half the size their sales pitch illustrates and they were brownish in color not the vivid green and yellow the pitch would have you believe you get. The chicken chunks were half the size of the ad and dry, not moist and fresh. My wife had the skinny quesadilla salad. Don't go there. My advice is stick with the tacos al carbon because it's what they do best. read more