Placed online order & Picked up dinner on my way home. Online orders are packed in a sealed bag so no way to make sure everything is in the bag. Disappointed to get home and have no dressing for my salad and no fixing for the Chicken Tortilla soup. I mean whats Chicken Tortilla soup without the tortilla chips? Oh and I had to ask for the cup to get my drink too. From now on I will go through drive through so I can check my order. I would have went back but I live in Los Banos. read more

Time of visit 8:45pm Dec 2 I ordered two $5 meals from the ( Gilroy CA location )!!!!! I went in store too use my debit card the card too pay for my meal the card I had didn't work so I went too the car to get $10 cash too pay for the food by the time I open my meal the food was cold I pull back into the drive thru and ask if I can return the cold food the worker Jessica who said she was a manager told me out of her mouth that I keep coming in and out of the store that's why my food was cold and that she could not replace my food than a guy name Adrian came up too window and continue too tell me and my daughter that we should of not been taking so long paying for.food that's why the food was cold excuse me isn't the customer always right In this case no !!! I am in shock that the store employees refused too give me a new order of hot food he finally just gave me my money back Im never going back too this location again I will be contacting corporate and let my uncle who is a attorney know about this situation this is awful.for employees too argue with you and tell you that you took too long too come.back too store too get your food that why its COLD!!! And keep argue with me and refuse.too make me new order see you never know who going too come into your store or through drive thru I'm very well known and famous on Instagram and will be letting all of my 600 k followers know about this El pollo loco experience im sure they will agree that this is bad service and all 600 k followers won't go too El pollo Loco as well smh !!! read more

Bad service. Even worse food. A shame because I normally like this restaurant chain, but avoid this location at all costs.

El pollo Loco is about as fresh as it is real Mexican food but it's definitely much better than any burger or run to the border. I visit the Taylor and Stockton location in San Jose regularly and everything from the customer service to the consistency and quality of the food is GREAT..... Unlike the Chestnut location in Gilroy. . read more

El Pollo Loco - This is their version of a Tortilla roll? - Fast Food Near Me - Gilroy, California

reminiscing childhood meals...chicken wrapped around a warm tortilla and smothered in endless salsa...noticing an el pollo loco in gilroy...clean and well maintained location....pre-cooked chicken reheated in fire behind the counter...taking the 3 piece combo meal...leg and 2 thighs with fountain soda included for $9.47 after tax...choice of 2 sides...pick of corn or flour tortillas...taking cole slaw and corn...about 5 minutes and order ready...good cole slaw...corn has chipotle flavors...warm steamed flour tortillas...good salsa bar and choice of sauces....but, the chicken!...so dry and hard...was it always this tough?...chicken was disappointing... read more

El Pollo Loco - 3 piece (leg and thighs) combo with choice of 2 sides, 2 tortillas and soda $9.47 after tax...endless salsa bar.. - Fast Food Near Me - Gilroy, California

I like El Pollo Loco and because we have very few locations in NorCal, I don't get a chance to get it often. I was in Gilroy yesterday passing through and saw a location next to the freeway. So, I stopped in and ordered the chicken, sides, churros, salad the works. Got home and opened the chicken and it was semi burnt. Not good. Everything else was good. The Service was fast and efficient. This location needs a new cook. read more

El Pollo Loco - Burnt chicken - Fast Food Near Me - Gilroy, California

Me and my kids went yesterday for lunch and a few of the people there are rude . The girl at the window had a rude ass attitude said she couldn't take my payment so I had to go inside the shop and I asked her why and she said umm idk it won't take it but in a snotty ass way her name is Maria, she has tattoos all over her arms and looks Hella ratchet. So I go in their and pay for the food and the girl with the ugly long fake eyelashes just throws my card back to me on the counter. I'm like bitches that don't like their jobs should just quit. I even made a complaint and all I got was from another girl was awww I'm sorry that happened to you. Won't be coming back here. read more

Do not pay for the Birria Tacos. Very dry and no meat inside. Worst thing I have tasted in a long time.

maybe don't update your drive through hours to open till 11pm and not actually be open ?? and maybe don't ignore the customers in line in the drive through very inconvenient read more

This is a good option on the gateway to the Interstate 5 drive to SoCal. In fact it's right at the Hwy 152 turn-off, though one block in the wrong direction. This location is pretty typical with one exception - some of the signs are entirely in Spanish. The husband and I shared a 3 piece (1 is a wing though so it doesn't count) white meat combo meal here. That's only $6.50 for 2 people. read more

I came to El Pollo Loco May 17th around 2:40 p.m. to get a birria quesadilla with just meat and cheese, i ordered the meal. After leaving El Pollo Loco I go back home to take a nap, wake up around 8:40 9:00 to eat my meal and it's the wrong meal? In fact it was with avocado amongst other things inside. Now I'm allergic to avocado, and I specifically told the lady that took my order I just wanted meat and cheese which she insured It was. I came back today on may 18th around the same time to confront them on the meal they messed up an instead of fixing it an apologizing about the mishap they still made me pay full price. I not only was i highly upset but extremely disappointed in their work ethics. I for one won't be back here ever. read more

This was my first visit during the shelter in place order too effect. Used the drive through, wearing my face mask and when I get to the window, I see that the individual handling my food was wearing a mask, but there was a coworker inside who was not. I also noticed that the customer in front of me was not wearing one eirher. I should have refused my food, but I had my grandson in the car, and I just didn't want the hassle. There is a sign posted on the drive trough window that clearly states you must wear a mask. Why isn't this location enforcing this practice? read more

This is one of my favorite restaurants. They serve Spanish food here. Their music is also Spanish, which is great. I really love the menu because everything is appetizing. Also they have drinks. My personal favorite are the sweet drinks. read more

El Pollo Loco - Spanish Rice and Chicken - Fast Food Near Me - Gilroy, California

So disappointed, stop to have dinner with my Husband. Ordered a double chicken avocado salad and I got one piece of avocado and we'll take a look for yourself. So when my husband took it back the lady said you only get one piece , ratter than argue he walked away. This is Bull. Such a disappointment. Maybe I will go to Macdonald next time can u find the avocado read more

El Pollo Loco - Fast Food Near Me - Gilroy, California

First time at this location in many years. The BRC burrito still tasted delish. The tortilla roll on the other hand, left a lot to be desired. No quest sauce like I asked for. The chicken had tough skin and was mostly disgusting tasting dark meat. Ugh. It was gross! They're offering new carne asada items but I'm reluctant after the food I had. I do have to mention the eating area was extremely well kept and looked fresh & clean. It helped make my not so great food taste decent as possible. I will go back if I'm in the mood for BRC burrito but no special trips because it's such a great place. :-( read more

El Pollo Loco - Seating was comfy and pretty new looking. - Fast Food Near Me - Gilroy, California

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Drive thru moves fast, everyone is very nice, their burritos are amazing, love this el pollo loco!

Food = 5. Speed of Service = 1 I was in the drive through at 7pm on a Sunday night, and there were only 2 cars ahead of me. It took 10 minutes to order, another 10 to get my food. read more

Ever since this place reopened it all went downhill. Slow service, rude employees, tiny chicken legs. Like come on!!

Let's be honest here. El pollo loco takes the cake for Mexican fast food in Gilroy. The tortillas and the chicken in my own opinion are the best you can get from a drive thru stop. Unless you wanna park at one of Gilroys street taco vendors. But this is definitely an amazing option for some quick food that isn't awful like gilroys chipotle. read more

I ordered an Original Pollo Bowl w/no pico w/chip & a drink & 2 churros for $1. When I placed my order I said I wanted the $5 meal w/the Pollo Bowl, chips & a drink w/2 churros. For some reason I got 2 orders of chips, no churros & the Pollo bowl. When I told the girl @ the window she said (w/an attitude) "They're not there cause the other girl didn't put them in the bag." She totally blamed the other girl instead of just apologizing & giving me the churros. When I got back to work to eat my food the bag had no utensils in it. First they screwed up on my order. Then they gave me an attitude. Last no utensils. The food is great but... some training is definitely needed in how to give customer service. read more

If I could give 0 stars I would!! My family and I went there last night and not only was the inside of the restaurant dirty with food everywhere on the tables and floor. There was a table that had 2 kids that did not shut the hell up and their parents let them run around the restaurant screaming and one of the kids fell and hit his head. Management also sucked! My sister asked the girl at the register if she can change her order just as the girl printed my sister's receipt. The girl told my sister she would have to ask her manager. My sister standing there heard the girl tell the manager this girl has to talk to you and walked away. She never told him what my sister asked. My sister asked the manager if her order could be changed and he did not answer her, he walked away and told somebody to make what my sister wanted with an attitude.. The Manager was rude to my sister and told the girl to hurry up because my sister was standing there and when my sister asked about something he responded to her very rude and Unprofessionally! The owners of this establishment need to make sure their staff does not have attitude with the customers and they also need to make sure that they keep their restaurant clean. WORST FAST FOOD EXPERIENCE EVER!!!!! read more

Love the burritos. Always a go to for a quick bite. Service is usually pretty consistent and good. Would like to see the birria burrito come back. read more

This place disappoints me every time . It's hardly ever clean. My daughter love this place she 6yrs old . They gave me a trey with old food stuck on the paper . The corn was cold , I asked for flour tortillas I got COLD CORN TORTILLAS. The sprite was actually working right now but harley ever works . read more

I don't like chicken but I love el pollo loco. You can eat healthy at a fast food joint but make smart choices. I always order the broccoli, sometimes a double order. Steamed broccoli no butter no salt, as healthy as you can get. If I feel like indulging I get the coleslaw since I am on the keto diet and can't eat any carbs but can eat fat. The mac and cheese is mushy but the rice and beans are delicious. If you do carbs order the corn tortillas. Otherwise I usually order a two or three pieces leg/thigh combo. The drumsticks are my favorite but it luck of the draw what pieces you get. I love the chicken skin. I refuse to order the skinless breast for double the price. Skin is good as it is not fried or battered. It's just seasoned skin grilled. Yummy! I usually am a white meat type of chicken girl but el pollo loco's is a bit dry for me and often times they are out so I've learned to love the dark meat cuts. So much flavor and inexpensive. I love that you can see them grilling the meat as you order. Dip your meat in the spicy avocado salsa or if you don't like spicy their fresh tomato salsa is just as good. For a fast food restaurant I love how they have a fresh salsa bar and not packets of sauce. Yummy! read more

El Pollo Loco - Three chicken combo of leg and thigh - Fast Food Near Me - Gilroy, California

The staff is quite friendly and the service is quick. They attract a large lunch-time crowd and many families with children. Their food is tasty and worth the prices charged. Sorry that they were closed for about 6 months in 2020 due to a fire. They are better than the other choices around their location. read more

I was a EPL virgin before walking in this door, but this happens to be one of Hubby's favorite places to grab a bite. After quickly scanning the menu I decided on the burrito, but after tasting the roasted chicken on Hubby's plate I wished I had his food instead. Next time I'll know that the roasted chicken is where it's at and with the numerous side portions, I'll have to keep coming back to try them all. read more

In Southern California this is really common, it took a while for it to make it to the Bay Area. In So. Cal it is practically on every corner (not really) but to find them in the Bay Area its cities apart from each other. Hayward, San Jose, Gilroy etc. I stop by here to grab a "healthy" meal before I sit on my ass for 5 hours on my drive to L.A., makes me feel better of myself. Well, to get to the food its flame broiled and you can get a salad for a side. So not frying. But if you want some, they do offer fries. I like the salsa bar to add more flava to the meal too. Felt just a little weird, cause the cashier is so use to speaking Spanish that she would count out the change in Spanish. But have to fear the menu is in English and they do speak it. read more

I dig El Pollo Loco! Straight up Drive-Thru Cal Mex, with an emphasis on the "cal". It's primarily chicken (as the name implies) and the chicken is good for fast food! Fire grilled, well seasoned, and most importantly, not processed pink slime. It's not as cheap as most fast food places, but if you order the right stuff, the prices are decent. I recommend the original El Pollo Bowl, but substitute black beans for regular beans. The tacos al carbon aren't bad, but if you're going to get a classic street taco, just go to one of Gilroy's many amazing taquerias. This place is pretty dang decent cal mex fast food. read more

This is a good option if you're driving up/down from SoCal to NorCal since it's kind of in that lull before you get from the 5 to the South Bay. Food was decent, but honestly, I'm only reviewing because this was the first time EVER that I asked for a water (drive-thru) and the guy at the window gives me a MEGA BIG CUP full of iced water. I seriously wanted to stop right there and Yelp it. Wish I knew his name, but that water was so crucial for the rest of the drive down. Stupid reason to review, I know, but so appreciative!! read more

Seems it is always hit or miss with this place, with the miss part the usual interaction. Hubs went to pick up some dinner last Saturday, and once again a "miss" was in store when he got home. We ordered and paid for: 10 piece chicken flour tortillas pinto beans mac and cheese guacamole and chips crunchy chicken taco We received: Seriously overcooked chicken, blackish and dry corn tortillas pinto beans mac and cheese guac and chips So, poor quality chicken, no flour tortillas and no taco. I have to say the guacamole was quite good. Maybe the last worker to place an item in the bag could also see if it is complete?? No?? I wish I had taken a picture of the chicken...so sad. read more

Stepping into old Mexico, that is what I experienced walking through the doors at Pollo Loco in Gilroy. The savory scent of chicken on the grill, mariachi music in the background being drowned out by the thump of a meat cleaver chopping, and warm smiles greeting us in the festive bustle of people speaking in a Spanish. My delicious grilled chicken was accented with mouth watering spicy flavors from the homemade salsa bar. During my meal I notice several joyous children run by as if to get in line for the pinata. Before I know it, I am down to the bones and my tummy is satisfied. As I head for the door, I shout out an "adios y muchas gracias" as my south of the border experience comes to an end. I know that it won't be long before I return. read more

El Pollo Loco - Fast Food Near Me - Gilroy, California

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Their chicken avocado tostado bowl is tasty. The shell is fresh, crunchy and flaky. It's layered with seasoned rice, pinto beans and lettuce mix. The avocado dressing is creamy and flavorful. read more

I ate here for the first time ever the other night. First, I must say, that I am glad that Gilroy is finally coming up in the world and actually getting more restaurants than what we had a few years ago. The menu here is pretty basic. Burritos, tacos, the basics. Then, they have chicken... so its kinda like a mixture of Taco Bell and KFC. Weird... but whatever. I got the Fiesta Salad. My mom got the Ultimate Pollo Bowl. Both were over $5 each. The flavor and taste were ok. I liked the creamy chipotle dressing. But there was NOTHING special about this salad. What really disappointed me was the size of both our dishes. The bowls were pretty small and not deep at all. My mom wasn't that impressed with her pollo bowl either. Overall, I think I would only come here again if I wasn't in the mood for Taco Bell or Jack in the Box. So that might be close to never! read more

For fast food quality chicken and sides El pollo flys under the radar being top notch " for what it is" Food was hot the chicken tasty and lean on the breasts salsa and wRm corn tortillas rounded the meal with veggies and mashed potatoes Why people would even step in to a Kentucky fried , when this is so much better I never would know. Only downside is the area with salsa and lemons could be freshened up some more read more

Over all okay but when my wife and I ordered our food from door dash we got it and the meal seemed to be rushed it was missing her dressing and mine seemed soggy idk what to say... read more

According to Google and Yelp this location is supposed to be open till 11pm. It is 9:50pm we drove to this location and it was closed. It's not only an inconvenience for customers who drive there expecting service but It's also a waste of our time and gas. Thank popeye's for be true to it's customers and staying open till the posted closing time. Bad management at el pollo locos in gilroy ca. read more

Well, live and learn they say. Yesterday was my second visit to El Pollo Loco in about 5 years. Now I remember why I hadn't gone back till now. Ordered a Grande Avocado Chicken bowl and a small guacamole and chips. Got home to see that half of the ingredients were missing from the bowl and the small cup of guacamole had about a teaspoon of guacamole in it. It was too hot and I was too angry to call or go back, but be sure to thoroughly check your order before driving off. It's too bad we have to do that, either that or get home with half of your food at full price. Hasta la vista, El Pollo. I won't be making the same mistake a third time. By the way, the chips were pretty good. That is what the one star is for. read more

I have seen these around for years but I didn't eat at one until recently. This is the one I ate at. I was expecting a cross between KFC and Taco Bell and what I got wasn't far from that. The chicken is not good. It does not taste fresh or look fresh. It must sit under heat lamps all day and the sides they have here, ALL the sides they have here are disgusting. There is nothing authentic about this place. The name makes a lot of sense now. You would have to be loco to eat here more than once. Did I mention overpriced? (thats a common theme with my reveiws but when you go fast food you expect a bargain right?) read more

I ordered the tostada salad and the lady gave me a bowl , the Lady with 3 hairs and blue eyes gave me a salad through the drive through, so i got off and i told her i wanted the TOSTADA SALAD and she started yelling at me talking in Spanish to the other employees when i CLEARLY speak Spanish too lmaooo how hard is it to give me the right thing she should retire byee sisssss read more

Fast food fried chicken that isnt greasy and nasty and doesnt taste full of steroids? No me digas! jaja Even the guacamole and chips were legit! The service was great and they even bring the food to your table. Que mas quieres?! I highly suggest trying this place. read more