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    El Pollo Loco

    2.5 (218 reviews)
    Closed 10:00 am - 11:00 pm
    Updated over 3 months ago

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Dogs allowed

    Recommended Reviews - El Pollo Loco

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    Front counter, kiosks and menu.
    Randy B.

    El Pollo local is a great spot for a quick lunch during the day, a Family meal at night or anytime. Chicken is tasty, good sides, salads, churros, tacos, etc. and priced right. They employees here are very friendly and service is fast. Thank you. They have a drive thru at this location that looks a bit tight, but I dined in so not for sure. Inside is clean and they keep it nice. They have plenty of seating inside and some outside. The bathrooms were also clean as well, so that is always a plus. They have a big parking lot, so it is easy in and out. I use the app to save time and order ahead, as well as take advantage of coupons and deals. They have A digital deal for 3 tacos, chips and salsa and a drink for $5.99. Make it a large for .20 cents more. Pretty great deal for a good amount of food for not a lot of money. I just realized I reviewed a different location previously thinking it was this one. Updated accordingly. Enjoy!

    The appallingly small amount of chicken in my "Chicken Burrito" is on the plate next to the burrito.
    Bud K.

    Yup. Two stars. I get it. But does it HAVE to be that way? (I gave 3 stars for flavor, kindness of server, and the mashed potatoes and gravy were good!) As pictured...there was hardly any chicken in my "chicken burrito". It's been a long time since I went to El Pollo Loco, looks like it'll be an even longer time before I come back...what a shame.

    Chicken Avocado Stuffed Quesadilla cheese not melted and I asked for no salsa and no pico de gallo.

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    5 months ago

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    Olivia R.

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    2 months ago

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    Olivia R.

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    8 months ago

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    Olivia R.

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    2 months ago

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    Olivia R.

    Helpful 1
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    13 days ago

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    10 months ago

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    Olivia R.

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    3 months ago

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    Olivia R.

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    2 years ago

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    Olivia R.

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    1 year ago

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    Olivia R.

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    3 months ago

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    Olivia R.

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    4 months ago

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    Olivia R.

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    3 months ago

    This location sucks. Can't even cook chicken right literally raw chicken in my food disgusting

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    Olivia R.

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    4 months ago

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    11 months ago

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    5 months ago

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    Olivia R.

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    4 years ago

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    2 years ago

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    1 year ago

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    Olivia R.

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    9 months ago

    Best pollo loco location in the valley. Super friendly and professional. Store is clean

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    Olivia R.

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    1 year ago

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    11 months ago

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    1 year ago

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    11 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    Olivia R.

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    2 years ago

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    Olivia R.

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    4 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

    Shorted me 2 tacos and no sauce dressing at all for tostadas. Lame quality control, bad management.

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    4 years ago

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    4 years ago

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    Page 1 of 6

    El Pollo Loco Reviews in Other Languages

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    Review Highlights - El Pollo Loco

    I stopped by this location for my break to order a double chicken tostada and the staff was quick to give me my order.

    Mentioned in 3 reviews

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    The Smash Stand

    The Smash Stand

    4.4
    (36 reviews)
    0.6 mi

    Our go-to smash burger spot, a weekly staple for our whole family. The burgers are consistently so…read moregood, perfectly crispy on the outside and that sauce!! My fav is double smash with grilled onions, my husband loves the jalapeño smash and kids get it with light sauce and no pickles. PS they do cheese fries for the kiddos too. Even though it's an outdoor vendor, it's always clean and well-run. We've never had a single issue, which says a lot with how often we come. The guys working there don't speak a lot of English but it's not hard to order burgers. Reliable, consistently delicious, and definitely a neighborhood favorite.

    We always pass by this stand and typically grab tacos from the stand next to them for years now…read more This smash burger stand only recently popped up and we finally decided to try it last night! We were the only ones here, super friendly staff and they take your order from the side of their stand since the front is too close to the street. They are in front of the Target along Balboa and across from the Trader Joe's. They don't have any seating so I'm sure most people either take it home, eat in their car, or don't mind standing and eating. Ordered easily, menu was simple to read, and for the price - fantastic! They made our food super quick too! Luckily we live close so by the time we got home, everything was still fresh and yummy! We got a single and double smash burger with a side of fries and extra smash sauce. We also added grilled onions because that's a definite must ANYwhere! This is actually the first smash burger place where I found the smash sauce to be a bit spicy. It had a bit of a kick that builds up but otherwise tolerable. I ended up adding a bit of honey to the remainder of my burger to battle the heat lol. Super good overall and the burgers and even the fries (not my usual cut style) were so perfectly cooked! Soft buns and everything. Highly recommend and definitely looking forward to coming back. IG: @ammysalamii

    Photos
    The Smash Stand
    The Smash Stand
    Single Smash Burger with added Grilled Onions IG: @ammysalamii

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    Single Smash Burger with added Grilled Onions IG: @ammysalamii
    Jack in the Box

    Jack in the Box

    2.0
    (112 reviews)
    0.6 mi
    $

    April 24, 2026 11:30pm I've wanted to give bad reviews on…read moremultiple occasions, especially a few weeks ago when I was craving a Sourdough jack and drove here just to order 1. It had NO cheese (instead of orange & white) the bread was not warmed or toasted at all, there was no tomato, and no sauce. NO BACON. NO ketchup & mayo mix. I don't even know what the grossness was put on it. Should be thankful I don't post the pictures of the sad limp thing. You bet I didn't eat it. It sat in the fridge and got thrown out. WASTE of $7-8. If it wasn't so late in the night I would have driven back seeing as it's a few minutes from my house. But it was straight disgusting and I didn't even finish it. No answer when I called the location either. I am SOLELY posting a positive review finally because of the lady that was at the drive-thru cashier/ speaker tonight.... Friday, April 24th, 2026 around 11:30-11:45 pm. Seriously. I gave up on this location especially after the BS that those young guys had going on a few weeks ago. Before that was just "what more can you expect from midnight fast food...." Tonight I figured how could they mess up the teryaki bowl.. & Ive never tried the 'smash burger' so if it's new how could they not be on top of it?.. But this girl tonight was impeccible. Even under pressure + w/ a drive thru line backing up, she managed to treat me above and beyond and I appreciate it more than I could reciprocate! Even multiple orders ahead of me and behind me (I had my window down to listen in) because generally speaking.. at this location you have to get cozy in waiting. But tonight I was in and out so I THANK THE CHEF(s) TOO!! You guys are midnight Rockstars! And cashier Jeisy H ( Thats what the receipt says anyways, & I hope that's actually you and not someone else signed in on the computer) Because you literally are on Top of it All! I will adjust this review and take it down if I go again and have a different/ worse experience ad usual. And I hope that won't be so. It's sad enough having a fast food joint as a last 'end of the night hype' and to have it ruined & disappointed so many times in the past.... Just keep up what you're doing in hiring this month. And Yes it's appreciated when I can ask for condiments in English. Because even in my attempts at spanish the workers in the past stare at me like I'm dumb and say it's not possible they dont have it. I did yrs in school & used spanish in work as assistant manager. So I know I'm not illeterate in the tongue if need be. If you hire non-english speakers again in the future, please, at least meet us half-way and learn your MENU in english out of common courtesy.

    As a longtime Jack In The Box box fan, I've enjoyed countless meals for decades. My reason for this…read morereview is to single out this particular establishment for a number of reasons. First of all, the cleanliness of the restaurant is second to none. In fact, when I first visited here, it was the manager who was doing the mopping of the floor. Raymond M. This gentleman takes pride in his restaurant very seriously. He welcomed me as he was mopping, making sure he wasn't in my way. He is friendly and apparently very caring of his staff. They all are welcoming and friendly. My food which was breakfast tasted as great as it always does but it was actually hotter than I've usually had it served to me. When I asked Raymond, he told me that they take priority to make every meal to order and to serve it as soon as it's off the grill. Irma is the person who cooked my Loaded Breakfast Sandwich and it was excellent. I have since returned to this particular Jack In The Box because of Raymond and his impeccable ability to run a top notch place. I will return again and again to this location because he really loves what he does and it shows.

    Photos
    Small interior
    Small interior
    Jack in the Box
    New Milk Tea w/ Boba IG: @ammysalamii

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    New Milk Tea w/ Boba IG: @ammysalamii
    Goldburger

    Goldburger

    3.8
    (160 reviews)
    0.9 mi
    $$

    Wow, you gotta love a grass fed smash burger. And you know what's better!? Strauss creamery based…read moreice cream!!! If you are sensitive to cheap dairy, I urge you to try Strauss. I thought I was lactose intolerant ....turns out I just need good quality dairy to enjoy my ice cream! Now, it's different for everyone I'm sure by it's worth a try. Now if anyone has heard of heavy handed burger -- sure it's tasty and the ice cream is good but it's also on a busy street and parking is terrible in Studio City. Come to Granada hills where it's a local joint, parking in the lot and the street are plentiful and it's just a better calmer experience especially if you have kids. Oh and seven better -- they have a drive thru! When your kid falls asleep in the car and you don't want to take them out, you now have a healthier option for take out! J DRIVE THRU GIVES IT EXTRA POINTS! Ambiance: casual diner-esque. Love chill atmosphere. Seating: seat yourself! Bar style or booth Service: very kind and welcoming. Love the neighborly feel of this place. Parking: free in the lot and on the surrounding streets. Food: Goldburger: double patty smash burger with garlic aoili ... With grilled onions and pickles..it's a.grest bite with crisp pickles. CURLY FRIES Are so good. I don't know if they're fried in tallow. Shake: cookies and cream - Strauss creamery base makes a difference here! Ice cream: Swirl: I love that it's in a sugar cone and not the generic cake cone. I also like the vanilla chocolate flavor..it has a better chocolate flavor than heavy handed in my opinion. It's worth checking out if your in the cute old Granada hills area.

    We live pretty close so come here regularly.The drive through is super convenient. You do get free…read morerefills if you dine in. My usual is a single goldburger, and sharing curly fries with my husband. They recently started selling onion rings (may be limited time), and they are phenomenal. Their ice cream is great too, and the highlight for my daughter.

    Photos
    Bar seating! Cool retro vibes!
    Bar seating! Cool retro vibes!
    Swirly cone! Yummmm!
    Swirly cone! Yummmm!
    Goldburger

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    Chick-fil-A

    Chick-fil-A

    3.2
    (466 reviews)
    2.0 mi
    $$

    I prefer this location over the one on Tampa. This one has plenty of parking and a lot of space if…read moreyou want to line up in your vehicle for drive through. The app works great for pick up and to get rewards for any kind of order. I usually like to dine. There's always clean tables to choose from. It does cost a little more than competition but they don't skimp on the sauces and have superb service. The chicken is delicious. I always get the spicy deluxe because it has a delicious fried chicken with tomato and lettuce.

    I do think the staff are very nice, friendly, and go above and beyond in providing strong customer…read moreservice. However, the food does need improvement. Every time I order waffle fries from this location, they are either cold or undercooked while in the drive through at night. I normally go to Chick-fil-A at night, and this purchase was made around 9:00 to 10:00 p.m. I understand that during the final hours of operation, many staff members are likely cleaning and preparing to close. However, if I am ordering fries, I still expect them to be hot and served at an enjoyable temperature without needing to be reheated. I did not have access to a microwave, so I was very disappointed with the quality of the waffle fries. The chicken strips were at a decent temperature but could have been hotter as well. Overall, I am disappointed with the food quality, as it has drastically changed over the past couple of years. When I visit during the day or morning, the food is usually warm or hot. But when I go at night, the food often seems cold, and it does not feel like serving food at an exceptional temperature is being prioritized.

    Photos
    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    El Pollo Loco - hotdogs - Updated June 2026

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