Jesus F'ng Baby Christ, how is this a business? I ordered the 4 piece and was told it would be a 30min wait for a breast. I opted for 2 thighs and legs and got chicken jerky. The meat was stuck to the skin and what they call salsa is just chopped up tomatoes in water. Rice is nasty and the charro beans are just beans in grey water. WTF. Seriously, from all of the pieces of chicken I received, I barely had enough meat to fill a small can of tuna. I've lost 20 bucks from it falling from my pocket and that was money better spent than at this place. If you want to go here, you really must not care about what you eat. Wtf. Also, check out their health score...you might get sick here from all of their violations. read more

If I could get zero I would I'm from out of town. Heard really good things about El Pollo Loco. Wanted to try it out. Really rude / horrible customer service. I didn't know the name of the dressing I wanted I only knew it was green and the guy acted like I knew the whole menu like sorry bro I don't know the name of it. Then I turned to sit my food down in the passenger seat and buddy goes umm here. With the most stank attitude scrunched up face ever. He acted like someone petty would if they where in an argument or something. Then I told him that he should try have better attitude at least while at work, and he goes hmmmm oh really thank yewwww have a greaaat dayyy. Like all sass voice. #vomit . Like don't even bother to work at that point if you're going to be that rude to people. & the sauce so was so watery it was disgusting I will stick with Chick-fil-A from now on. read more

really good chicken avocado quesadilla two young men were very helpful. One helped us with our coupons. The restaurant was clean and I loved the Edison light bulbs. read more

I have stopped by this location several times after work and can say this is one of the better locations in the DFW area. While I can't speak for the inside, the drive thru staff is always nice and patient through the ordering process. Service can be slow sometimes, but they definitely make it up with quality food. They always add extra sauces on the side, which is nice as well. Getting avocados from a fast food restaurant sounds a little sketchy, but the ones I get with my meals from here are always fresh as well. read more

The food is good the chicken is a bit dry but other than that it's really good. I would recommend going inside for better service. I have gone through the drive through a couple times and they always forget something and when I drive around to tell them they seem to get annoyed. read more

We were turned away because they didn't want to change a $100 bill even after asking if we buy more food, nope. The manager was a little rude and kept cutting us off. read more

Great location! They always have your order ready. I always order their double chicken bowl!

Came to grab some food to go. Jenae was right on it for me. She immediately greeted me and very friendly. She got my food to me super quick. If you stop in be sure to tell her Hello. Awesome customer service. read more

I've grown up on El Pollo Loco and it never disappoints. Great food and good customer service.

I ordered a hot cocoa and a large pozole. Israel Sanchez was a great attendant and made sure I had everything I needed! The pozole soup comes hot (I may have to warn) but that's personally my favorite way to eat it, especially with the lime. read more

El Pollo Loco - Large Chicken Pozole - comes with chips, lime, some veggies - Fast Food Near Me - Hurst, Texas

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The staff was supper accommodating and they have Great vegan options if you ask for the right ingredients in your bowl or plate.

The young lady at the front (Jenae) is so sweet almost unbelievable! I asked the young lady for her age and I was shocked to see someone so young was so well-mannered! Great nachos by the way!! read more

Great for quick tasty Mexican on the go! Their rotisserie chicken is really good as well! The drive thru was quick efficient and had the correct items ( shock ) Highly recommend this establishment! read more

This place is solid if you want freshly cooked chicken with a Mexican twist. It's not an authentic Mexican restaurant so don't expect anything spectacular/traditional. I signed up for their app and get rewards/coupons all the time. You can get pretty cheap meals here for around $5.00! The wife and I came the other day with a buy one get one free entree. We had dinner for two for under $7! If that's not winning, I don't know what is. The classic chicken salad bowl is very refreshing and fulfilling. The chicken here is very flavorful/juicy, but sometimes small. I can't get full off of a two piece meal. I eat a lot! Overall, I love coming here with the rewards/coupons they send me. Without them, I'd probably go else where because it's a bit pricey for fast food. I love cheap/refreshing meals and if they keep sending me those coupons, I'll always come back. read more

I've twice ordered their double chicken tostada bowl. The first time I didn't get any chicken at all. The second time it was good. Serendipitously this exact same issue happened at the Central Dr. location in Bedford. It depends on how you tell them your order whether or not you'll get the thing they're actually known for; Chicken. I just don't understand anyone who would go to the Mexican chicken place and they'd assume you don't want chicken. Good luck on getting chicken in your bowl. read more

We had a big order and they were on it as soon as we ordered! Very fast and good service.

I've tried to give this restaurant multiple opportunities and this is the prime example of what I get... for starts a super greasy (not the good kind) stale tortilla.... Ok. I asked for no onions in my tacos so they decided to covered it in cilantro... fine. I went on to dip the taco as seen in the commercial in this (again) greasy type of broth... word of advice if you suffer from HBP do not order this meal!!! I felt like I dipped my food in a bag of salt! Oh if u see the picture I attached, the meat was very little/nonexistent because they over fried my food... Final thoughts ... completely disgusting nothing healthy or authentic about any of it take ur $10 and buy yourself something nice at Chick-fil-A :) read more

El Pollo Loco - Birria tacos - Fast Food Near Me - Hurst, Texas

This is the 2nd time we've eaten here in the past week. I decided to get the $5 nachos combo. It was really tasty with plenty of toppings for the price. The Tapatío fries are also on point. We'll definitely be back a third time... Maybe sometime this week. read more

El Pollo Loco - Nachos, chips, and Tapatío fries! - Fast Food Near Me - Hurst, Texas

They have really good menu options on the "Under 500 Calories" section of the menu. The food is good, and fresh. Flavor-wise it trails a bit behind Pollo Regio, the other "Pollo" roasted meat this side of Hurst. I like that they have coupons that come in the mail frequently and that I use shamelessly. Good white/Jack queso, too. We also enjoy the chicken tortilla soup on especially cold nights. This place was really hopping when it initially opened, but the excitement has since died down. It doesn't seem to get crowded anymore, and the love in the service has equally waned; ie., drive-thru getting orders wrong more frequently; leaving out sauce when you get a salad, wrong drinks, that kind of thing. I also dined in around closing and noticed that their unsweet tea tasted uhhh old. They had a food service sticker on the container that explained it: It was made at 0900. The salsa bar also went to Hell and there were more than enough employees standing idly to replenish it. But it's late on a Wednesday... I'll give them three stars because I still believe in them! I dig your avocado wraps and appreciate that I can eat here good, cheap, and fast. read more

My sister and I used the drive-thru on our way home from a doctor's appointment. She got a tostada bowl. I order TWO pieces of chicken. A wing and a leg. Got home and looked in the bowl and I was flabbergasted. Both pieces were overcooked and dried up. The wing had the meaty part completely PULLED OFF and not in the container. The leg had been cut in half THROUGH the meaty part. So I did not get ONE WHOLE PIECE OF CHICKEN. I just wanted a snack.... read more

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I have only been to El Pollo Loco once before, when they first arrived in the mid-cities. It was a different location, but it was very bland. Today I thought I would give them another try. I shouldn't have. I had the chicken street taco platter, and the chicken was very dry. Ack! I had a hard time chewing and the flavor was so bland. I had a hard time not choking on it. Will never go there again. I don't know if you can tell how dry it is in the photo. I thought about feeding it to my dogs, but then just threw it away. read more

El Pollo Loco - So so so DRY. - Fast Food Near Me - Hurst, Texas

Well I really wanted to like this place but the chicken was very dry and the pieces were small plus the broccoli wasn't quite cooked enough. I like spicy things but the salsa is just too hot without any real flavor to it. read more

Waited for 10 minutes and no one took my order. They're all standing there and refuse to acknowledge me. WTF! What shitty customer service.

it was a very pleasant surprise i do very recommend. i loved it so much the ice gave it a extra flavor too it.

Excellent Chicken, Great Atmosphere I was pleasantly surprised by this new fast food restaurant. Everyone was nice and knowledgeable. The prices were very fair for what you get! The chicken was incredible for fast food, the best I can think of. My favorite were the churros. Other sides were ok. Mashed potatoes were very good. read more

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New venue. Interesting concept. Chicken = Pollo. Fun grill at order station. Lots of chicken is various stages of cooking going on. Friendly staff and enthusiastic. They have 5 sauces from mild to ouch. It was a little hard to decipher the menu. We made it through and received our order post haste. Everything was clean and well presented. Lots of happy campers dining. read more

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Food is good here! Great friendly service! It's also very convenient to my house. I really enjoy the double chicken tostada salad.

The food is okay but the people at this location are extremely impatient and rude and ignore you. Very unprofessional and uncomfortable.

Poor execution in the drive thru ordered 2 salads got a bag with dressing everywhere. The guy hadn't even looked in the bag it was like that when he handed it to me after I pulled out read more

El Pollo Loco - Fast Food Near Me - Hurst, Texas

Food is good, but not Christina, the rude young lady. I ordered 3 of the same plates and one plate was significantly less from the rest, so I politely ask for the same amount of food. Christina however responds to me with an attitude, pretending to be the manager. Someone should teach her how to look out for the best interest of customers instead of being lazy. Pollo Loco should put her to good use and make her clean this place. read more

El Pollo Loco - Fast Food Near Me - Hurst, Texas

The one thing that I hate is getting cheated on my order at a restaurant. I ordered a 10 piece chicken only order, and when I got home, i noticed that there were only 8 pieces in the container. It is frustrating.....do i have to scrutinize every single thing these days? They didnt even offer salsa until I asked for it! I will NOT be back to this location!!! Paul H. read more

Everyone was raving how el pollo loco is healthy and taste good. However I was displeased with this store. I ordered the 10pcs Family Meal that was suppose to include the signature, fire-grilled chicken, large sides, warm tortillas, and fresh salsa. However, I got everything but the salsa and when asked for was told I had to pay extra?! Like what am I suppose to put on top of this chicken...Definitely ruined it for me. read more

Have been eating at pollo loco since I lived in California and this location is amazing , awesome customer service!!!

Ordered 16 tacos from this location. I had no idea I needed to check there counting skills, because I only received 13 tacos and had already made it home. I called to speak to a manager but of course she didn't even speak English so had to put the young kid on the phone that works there but of course he was like head back up here and I will get those ready for you. It was on a day that the tacos were 1.00 a taco so they can keep that $3.00. Taco's sucked anyway. read more

Couldn't be happier about the food they serve here. It's a wide range of flavored food from healthy to calorie splurging. We are regulars and we're saddened when the other neighboring restaurants closed down. Please bring those back Great food and value at a great price, yep that's pretty awesome. read more

This location is so clean. All the workers were very professional. Food was delicious! Everyone liked their dish, no complaints.

Service was outstanding and very professional. Food was hot and delish. Chicken fajitas leaves you wanting more, and mac n cheese is out of this world. Food is reasonably priced. read more

"The Crazy Chicken," otherwise known as El Pollo Loco is absolutely fantastic when it comes to their savory, well portioned, and utterly delicious meals. I mean, where else can I go LOCO over a (tostada) salad bowl!? Sweet cravings? Well, this crazy hen house has you covered! Just grab some satisfying churros on your way back to the roost for an o-so-yummy treat that'll have you clucking with joy! Definitely a 5 -cock-a-doodle-do experience! read more

Delicious authentic Mexican cuisine. Rotisserie chicken is amazing. Adriana was great in taking my order.

Delish, fresh. Grilled chicken, salsa, guac, horchatas, pasolle verde soup. Our tums loved this hot, healthy feast.