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    El Pollo Loco

    2.1 (132 reviews)
    Closed 9:30 am - 10:30 pm
    Updated 3 months ago

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Dogs allowed

    Recommended Reviews - El Pollo Loco

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    Double Chicken and shrimp Tostada Salad with hair in it
    Ceara M.

    First when I came I got a 3 piece she asked me meal or combo my coupon said meal I didn't know how theirs work because I never get chicken so after I sag I want the meal and you ask me sides and drink and when I get to the window you don't honor my coupon because you thought it was a combo even though I stated meal is wild but cool we went back and forth but nothing negative or arguing. I'm tearing my salad up and I notice that piece of hair in it and it's a different texture from mine I'm sick to my stomach had to make myself gag to make sure I didn't eat someone else's hair in my food smh very disappointed for 36 dollars for two meals and two tacos is wild and hair

    Receipt for tiny portions.
    Bruce S.

    Had the Chicken Combo for lunch today. The chicken thigh and leg was ridiculously tiny. Tasty but no more than three bites each. The size of the salad and Mac & Cheese portions were also tiny. No longer any value at El Pollo Loco. See ya'.

    The taco I purchased from El Pollo Loco.
    Patricia S.

    Purchased a meal from El Polo Loco on Craig and Simmons on 7/14/2024 at approximately 1 pm through drive through window. When I arrived home about 1 mile from my home, the tacos were cold and old. I returned to the restaurant and spoke to Roberto the manager at approximately 1:38 pm. Roberto argued with me explaining there was nothing wrong with the tacos. He refused to even look at them. They were basically inedible. I explained that I recently had knee surgery and could not come in to the store. He refused to assist me, did not refund my money and closed the window. I was totally surprised that this company has a D- rating with the BBB.

    a sign in a window
    Monique W.

    My daughter and I were in the area. We typically do not frequent El Pollo Loco often. She had requested El Pollo Loco for lunch. This El Pollo Loco location does have drive thru. We decided to do drive thru El Pollo Loco. There was about a 5 minute wait since we had arrived at the El Pollo Loco on Wednesday around 1:30 P.M. After reviewing the menu, we had decided on the following 1 Chicken Avocado bowl 1 Double Chicken bowl, no avocado. 2 Burritos (Beans, Cheese, and Chicken) After we had arrived to the window, the total came out to be approximately $25.00 for the order. It was slightly expensive considering what we had ordered. The burritos were relatively small and barely had any chicken in it. By the time we had arrived at our residence, the two bowls were slightly cold and the cheese had hardened. Overall the mix of ingredients was good and the chicken was well spiced. I enjoyed the double chicken bowl. There was a fair amount of rice, beans, sour cream, cheese, and chicken. If you're looking for a quick meal that is relatively healthy depending on the options selected, El Pollo Loco is a decent alternative.

    LindaKay L.

    Just walked out of El Pollo Loco. We went into El Pollo to order dinner. The sign says card only . If you want to pay cash then ask for assistance we asked for assistance and was told no cash cards only. NO CASH! We walked out!

    Building Exterior
    Dennis T.

    Diane and I had to eat quickly on the run before a personal grooming appointment, and so we shot in here. We hadn't been to an El Pollo Loco in several years. I found the changes since my last visit to be favorable. I unwittingly overdid it by ordering a Chicken Avocado Burrito in addition to a 2-piece Chicken Meal. For, the flame-grilled chicken with Pinto Beans, Mashed Potatoes with Brown Gravy, and flour tortillas turned out to be a more than adequate amount of food for lunch, all washed down by a diet soda. The hot meat of the moist, citrus-marinated chicken leg and thigh easily slid off the bone and quickly warmed the gut. Though unnecessary, the Chicken Avocado Burrito was extremely thick and filling, with deboned chicken meat and a generous amount of avocado tossed inside a large flour tortilla. Complimentary Tortilla Chips were also unnecessary on this occasion, and remained uneaten. Diane's small side of Mac & Cheese was rather cheesy and tasty as well. Upon reflection, I just felt that Mexican Rice would have better suited this type of chicken than the side of Mashed Potatoes I had selected. It was fun and enticing to watch numerous chicken pieces sizzling on the grill. The dining room was clean, and seating was comfortable enough for a fast food spot.

    The restroom

    I saw a dead cockroach on the floor right next to where we were sitting at. As soon as I walked in their was throw up and food all over the floor. Next the table was really dirty I had to clean the table my self. The whole place was unsanitary. Their was flies everywhere while I was eating they also went on my little brothers food and on my leg . Their was a hair in my food because the chefs where not wearing hair nets. My lemonade tasted discusting. Please do not come here worst restraunt experience ever.

    Horribly wrapped burrito!
    Carrie G.

    We were visiting in law and she wanted this for dinner. So off we went, we ordered a family meal, extra whole chicken and got a "free burrito" with the coupon. Men, were they wrapped like they were pissed that it was free. On the positive note, server/cashier was nice but whoever made the burrito was obviously upset. We ended up tossing it as I wasn't about to feed it to the fam. Owners to this franchise, please speak to your employees. Not everyone is willing to go out nowadays and to get this kind of food?!? No thanks.. I for sure will not be back to this location.

    Double Chicken Tostada Salad burnt

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    4 years ago

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    8 months ago

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    3 months ago

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    5 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Horrible customer service and very rude manager. Left without buying anything. Don't go to this nasty location

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    3 years ago

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    7 years ago

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    2 years ago

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    3 years ago

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    4 years ago

    It was horrible it super dried out the food was stale and old I won't recommend this place at all

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    5 years ago

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    9 years ago

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    Page 1 of 4

    Ask the Community - El Pollo Loco

    Review Highlights - El Pollo Loco

    I didn't know what to expect from their chicken bowl but it was definitely better than I expected.

    Mentioned in 2 reviews

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    People searched for Mexican 77,942 times last month within 15 miles of this business.

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    Pollo Campero

    Pollo Campero

    3.3
    (233 reviews)
    1.4 mi
    $

    The food was great. My husband is a Pollo Campero stalker, going to every one he passes by! When…read morewe happened to come across this one, we had to stop and try out their menu. We were greet right away as we came through the door. Made us feel so welcome. We got the 4 pieces to share and it was really good. Cost came to $16.58 for 2 people. The breast meat was not dried out, like a lot of fried chicken we've had. The portions were good. They served us with real plates and silverware. And they picked up our dirty dishes afterward without us having to bus ourselves. The staff was very friendly, professional, and patient. The managers came out to greet us. The restaurant was clean, no dirty dishes on any tables. Floor was without debris. Overall, an awesome dining experience.

    When You Arrive outside vs The experience inside is Like Whoa' ... coming into your Family's Home…read moreFor Lunch/Dinner party Feeling ... Liz was Smiling and Friendly... told us About the Menu options, was Hungry After a Failed Trip From North Town pic A Part, Salvage yard... went to Look For goods but didn't Find Anything so, Pollo Campero was on the way Home... and decided to check it out. Ordered a 4 piece with yuca Fries and rice with a dinner Roll... opted For 2 Grilled and 2 Fried Chicken combo! Got to try The Agua Fresca Fountain... Went For Hibiscus... So Refreshing and Tasty... waited For a Few Minutes and Food Arrived on Real plates and Silverware... Nice touch ... was expecting styrofoam and plastic ware... she gracefully Ask what sauces we Wanted to try... and we said What ever she recommended was great... she brought us All 3 different flavors... Campero sauce was delicious with the Crispy but moist in da center yuca Fries the Hot green sauce was great too! Service was Amazing... Thank you Again.... Didn't Have room For empenadas but Next time we took Home some chocolate chip cookies The grilled chicken Has sooo Much Flavor and The Fried chicken skin crunch and Texture was Awesome with a little bounce back... it was tooo Late to video it because I thought of it After I had Already Eaten it...lol Chicken was very juicy... pictures can't really show How good it is Here, you need to try it... For yourself! I Think juana was the Other Front of House staff... that Happily bussed out combo meal dishes After we were done eating,,, Thank you... some Warm and pleasant plz give Your Staff A Deserving $$$ Raise... And you Need A Tip jar In Front... So ppl can Reward Great service... will be Back For sure! ALoHA! Yuca Fries im telling you All go get sum... The Horchata was a Winner tooo!

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    Inside
    Inside
    Pollo Campero
    Outside

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    Outside
    Jollibee

    Jollibee

    2.4
    (238 reviews)
    3.8 mi
    $$

    Love Jollibee and so glad there's one nearby. Although we don't eat here frequently, when we do…read moreits always delicious. Fast friendly service. This last trip they had Angus burgers for a limited time. I never order a burger at a chicken place, but I did this time, and was very happy. It exceeded my expectations and I hope they keep it on the menu. Our usually order is spicy chicken or sandwich. Adobo fried rice , ibe pie for desert. The kbbq chicken and sandwich was good when they had it. That was a limited menu item. I specifically went there for that a couple times.

    I love fried chicken and I love Final Fantasy, so I had to try out Jollibee when I heard about the…read morecollaboration with FFXIV! Unfortunately, I won't be returning to this location ever again as the service is simply horrendous. This was my first time ever going, and I had heard that they might be running out of the promotional packaging so I decided to try and get there early. Upon walking in they were already several people eating and there were many employees in the kitchen. I placed my order at the kiosk at 0934AM but didn't receive my food until 0952AM, which was extremely disappointing as I had no idea it would take so long. What was extra frustrating was the fact that multiple people came in after me and placed orders and were served prior to I was, which I didn't understand - however I assumed perhaps they had placed online orders before me? Additionally, I was perplexed as multiple employees would come out from behind the counter and pose with customers in front of the advertisement displays taking photos - at a single given time there were three employees posing with customers which I found very strange. At a certain point it looked like a female employee was about to assemble my order because I saw a blue drink, however she walked away from the drink and tray to take another photo and then proceeded to take cashier orders at the counter. I approached the counter and the manager noticed me from the kitchen, he was dressed differently from the rest of the staff - I asked him what the turnaround time normally was because I had never been there and he sort of paused and said, "We weren't ready this morning, we needed fries", and I told him that was fine because I had never been there before so I was wondering what the normal turnaround time was so I could plan better (I was going to miss the morning showing of Mortal Kombat 2 due to the wait) but he didn't give me a time saying, "It can be ten minutes but it can be longer". He walked away after that and I sat down and continued to wait until eventually my order was ready and he flagged me over to the counter. Everyone was pleasant enough - however, they didn't seem very concerned with preparing the food, as they were more concerned with photos with customers... That being said, the food actually was quite tasty so I can't quite give it a one-star because I would have the food at another location. At the end of the day, there's a story to tell my Free Company! At least I can eat chicken in the game without having to wait for someone to care to prepare my food!

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    Seating Area
    Seating Area
    Jollibee
    Jollibee

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    Texas Roadhouse

    Texas Roadhouse

    3.8
    (1.6k reviews)
    3.1 mi
    $$

    I enjoyed the vibrant atmosphere with country music playing!…read more We received the most friendly and attentive service from Eric. He checked on us a few times and provided items that we requested immediately specially their awesome bread! Our steaks were prepared how we requested and we felt we received a good amount of food for the price.

    What can I say??? This place is hit and miss. Last night was packed (Father's Day), and they did…read morea great job getting people in and out. The waitlist said 2 hours and when we got there the hostess said 20 more minutes. At the 25 minute mark he said another 30 minutes. My daughter had the chicken fried steak which was huge and her baked potato was a large steakhouse potato like a baked potato should be. She took a doggie bag. Sadly my experience was a total miss. I had the porterhouse which I asked for medium rare and it came close to well done. The baked potato I got looked like a small russet potato from a bag out of a grocery store, that's how small mine was. Why the inconsistency in potato's is unknown and sad. All baked potato's should be the same but not here. I did send my steak back and asked for rare in hopes it would be cooked properly this time. Sadly, what should have not been long was a good 20 minutes until a manage brought it back. By the time it came back everyone was done eating and I didn't even want it at this point, so it went straight into a box and came home. It looked like it was cooked better this time but it really doesn't matter because it's going to the dogs. What should have been a good Father's Day meal and experience was a let down. Our server Shelby was good, she worked her butt off and tried hard but sadly the kitchen dropped the ball. The redo of my steak was put at the bottom of the list of orders so my meal last night was a roll, a few cheese fries and onion pedals my daughter ordered, the green beans I ordered as a side and a little (literally) baked potato. I had a gift card that I used so no need to rush back here. Truly a very disappointing experience this round.

    Photos
    Lone star above the bar
    Lone star above the bar
    The best bread ever Omg
    The best bread ever Omg
    60z sirloin with mushrooms, loaded mashed potatoes, shrimp and a Caesar salad

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    60z sirloin with mushrooms, loaded mashed potatoes, shrimp and a Caesar salad

    El Pollo Loco - mexican - Updated June 2026

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