This location is the worse. I spend at least $50 a month there and I normally get the same thing. You would think it wouldn't be so hard to get some dang beans in the tostado salad especially after I specifically ask for them after removing the meat. They don't give a discount for the sale after you remove the meat, however they still charge almost $10 for nothing but lettuce and some rice and 5 beans. The nerve. So I started asking for the meat to be replaced with extra beans and rice. You would think after requesting this to replace the protein they could oblige since chicken is more expensive that beans and rice . Tonight I told the cashier that they never give me extra beans and rice when asked, could he just make sure to tell them for me bcus I'm really hungry. Nope he didn't, per the picture you see the shit is empty again with only lettuce and a few sprinkles of rice and 5 beans. I hate that this is the location that's closest to me. I will have to find the next best American-Mexican restaurant in the area because I'm tired of paying $10 for lettuce in a tortilla and playing with these kids at this location. They have no care in the world about the customers that pay their paychecks. read more

El Pollo Loco - Supposed to be a Classic Chicken Tostada Salad with no chicken, extra rice and beans but mysteriously the beans are always missing. - Mexican Near Me - North Las Vegas, Nevada

Bad irritated experience today that left me very frustrated. I cane in, noticed that it seemed like a few people were waiting around and after 10 minutes I realized why. Two people at the kiosks were either the slowest mentally restricted brains on earth or they were intentionally taking their time. Two young kids who knew each other. After 10 minutes I asked if they needed help with the kiosk, which I saw the smirk on his face so I knew. I went and asked if they had a cashier to which the manager said she'd help me with the kiosk once the two people were done. I said, can't you just take my order? She said no she had no cashier. So I left, and went to the restaurant next door. read more

If they don't have any chicken. They should not be open to the public. I went to place an order and the girl at window said let me check to see we have dark meat for an 8 piece. Then came back and told me that they didn't have any chicken. read more

First when I came I got a 3 piece she asked me meal or combo my coupon said meal I didn't know how theirs work because I never get chicken so after I sag I want the meal and you ask me sides and drink and when I get to the window you don't honor my coupon because you thought it was a combo even though I stated meal is wild but cool we went back and forth but nothing negative or arguing. I'm tearing my salad up and I notice that piece of hair in it and it's a different texture from mine I'm sick to my stomach had to make myself gag to make sure I didn't eat someone else's hair in my food smh very disappointed for 36 dollars for two meals and two tacos is wild and hair read more

El Pollo Loco - Double Chicken and shrimp Tostada Salad with hair in it - Mexican Near Me - North Las Vegas, Nevada

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The young man who was serving us Had outstanding customer service the Food came out hot and fresh..... great job read more

I wish I can input a zero rating. It seems that this restaurant either needs to be restaffed or it is the corporate policy to give horrible service to certain customers. I had issues with this restaurant previously and I was assured that something would be done...is why I returned to this location. Alas...that is not true. I went there tonight. Used the drive through. I ordered chicken tortilla soup, a regular order of guacamole and chips, and two orders of churros. The soup was lukewarm...almost room temp by the time I drove the literal five minutes home. They gave me 1/2 bag of chips with my regular order of chips and guacamole. That order usually comes with two bags of chips. Churros were warm. The server placed the soup on its side in the bag and it spilled. The lid for the cilantro and cheese was not on tight so it spilled into the bag. I am now convinced that it must be corporate policy to treat certain customers badly. If so, that is simply unacceptable. But, because of how comfortable these inept employees give poor service, they must believe that it is condoned by their managers, and corporate office. Well...I will no longer use this restaurant. And I will tell whomever will listen how poorly I was treated now for the third time. It is unfortunate that this happens in 2024...but hey what can one do except voice their experiences so that the world can know what happens at the restaurant. So very disappointed. shocking... read more

Go down on the prices ,they are getting to high, go to the store and buy 2 chickens for 12 dollars and cook it yourself. Too expensive now greedy read more

Had the Chicken Combo for lunch today. The chicken thigh and leg was ridiculously tiny. Tasty but no more than three bites each. The size of the salad and Mac & Cheese portions were also tiny. No longer any value at El Pollo Loco. See ya'. read more

El Pollo Loco - Receipt for tiny portions. - Mexican Near Me - North Las Vegas, Nevada

Purchased a meal from El Polo Loco on Craig and Simmons on 7/14/2024 at approximately 1 pm through drive through window. When I arrived home about 1 mile from my home, the tacos were cold and old. I returned to the restaurant and spoke to Roberto the manager at approximately 1:38 pm. Roberto argued with me explaining there was nothing wrong with the tacos. He refused to even look at them. They were basically inedible. I explained that I recently had knee surgery and could not come in to the store. He refused to assist me, did not refund my money and closed the window. I was totally surprised that this company has a D- rating with the BBB. read more

El Pollo Loco - The taco I purchased from El Pollo Loco. - Mexican Near Me - North Las Vegas, Nevada

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My daughter and I were in the area. We typically do not frequent El Pollo Loco often. She had requested El Pollo Loco for lunch. This El Pollo Loco location does have drive thru. We decided to do drive thru El Pollo Loco. There was about a 5 minute wait since we had arrived at the El Pollo Loco on Wednesday around 1:30 P.M. After reviewing the menu, we had decided on the following 1 Chicken Avocado bowl 1 Double Chicken bowl, no avocado. 2 Burritos (Beans, Cheese, and Chicken) After we had arrived to the window, the total came out to be approximately $25.00 for the order. It was slightly expensive considering what we had ordered. The burritos were relatively small and barely had any chicken in it. By the time we had arrived at our residence, the two bowls were slightly cold and the cheese had hardened. Overall the mix of ingredients was good and the chicken was well spiced. I enjoyed the double chicken bowl. There was a fair amount of rice, beans, sour cream, cheese, and chicken. If you're looking for a quick meal that is relatively healthy depending on the options selected, El Pollo Loco is a decent alternative. read more

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I have no idea why this El Pollo Loco has such poor reviews, but I had a great experience this afternoon. I pulled up to the drive thru with only 2 cars ahead of me. The wait was minimal, and my lunch was given to me hot, fresh and delicious with great service. I will definitely be back... read more

Just walked out of El Pollo Loco. We went into El Pollo to order dinner. The sign says card only . If you want to pay cash then ask for assistance we asked for assistance and was told no cash cards only. NO CASH! We walked out! read more

El Pollo Loco - Mexican Near Me - North Las Vegas, Nevada

Horrible customer service and very rude manager. Left without buying anything. Don't go to this nasty location

I got food poisoning from this place yesterday 10.30.23 I ordered the chipotle chicken quesadilla just to try it. The first bite was ok too spicy though so i wrapped it up and waited to get to my destination which was 5mins away. Usually when you have cheese in it, it would be in the melting stage but not this one. I think they made the quesadilla really quick. I got heartburn, vomitting and just bad food poisoning. From 7:21pm to still ongoing and its already 10:04am I do not recommend anyone ordering from this location. If you do order from here please check your food. I missed work today 10.31.23 because of this. El pollo loco you owe me a day of pay. read more

Diane and I had to eat quickly on the run before a personal grooming appointment, and so we shot in here. We hadn't been to an El Pollo Loco in several years. I found the changes since my last visit to be favorable. I unwittingly overdid it by ordering a Chicken Avocado Burrito in addition to a 2-piece Chicken Meal. For, the flame-grilled chicken with Pinto Beans, Mashed Potatoes with Brown Gravy, and flour tortillas turned out to be a more than adequate amount of food for lunch, all washed down by a diet soda. The hot meat of the moist, citrus-marinated chicken leg and thigh easily slid off the bone and quickly warmed the gut. Though unnecessary, the Chicken Avocado Burrito was extremely thick and filling, with deboned chicken meat and a generous amount of avocado tossed inside a large flour tortilla. Complimentary Tortilla Chips were also unnecessary on this occasion, and remained uneaten. Diane's small side of Mac & Cheese was rather cheesy and tasty as well. Upon reflection, I just felt that Mexican Rice would have better suited this type of chicken than the side of Mashed Potatoes I had selected. It was fun and enticing to watch numerous chicken pieces sizzling on the grill. The dining room was clean, and seating was comfortable enough for a fast food spot. read more

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Me and my mom went into the location on Tuesday they have a special for taco Tuesday and when we get in this location we see that you really can only place your order through the machine at the counter is really nobody there to help you but when we came in it was a worker at the register helping another customer but we weren't paying attention to that cuz we're behind them once we got up to the kiosk my mom was having a problem placing her order she had a coupon on her app that was for the tacos that was for the three for five so I was trying to get some help and I did see a worker standing more off to the side but he was still in the front where I could see him so I said oh excuse me and he just kind of looked but he never came over to the register so we're just standing there and just still kind of waiting for somebody to come and so we were standing there for a few minutes and then I see another worker the guy who was initially helping the customer before us so I was like oh excuse me and I was telling him I was trying to get the other guys attention and he comes up to the register hollering and screaming saying oh well he doesn't speak English so he doesn't know what you're saying and blah blah blah blah blahand I'm looking like in excuse me I'm trying to get help I see a worker who has on a El Pollo loco uniform so I'm asking him for help and he just turned his head and never came to the register and the man is still yelling he's just being extremely rude saying well he doesn't speak English he's not even on the clock yet so he doesn't even know what you're saying he's not even here to help you get in all of this what if he doesn't speak English he sees customers standing in the front trying to get his attention and if he doesn't speak English when he seen another worker he could have tapped them to just let them know that it's a customer in the front that looks like they need help or something but to come hollering and screaming and yelling at a customer telling them that a worker does not speak English so they don't know what you're saying and they're not on the clock yet so they're not here to help you is totally out of line it was totally uncalled for just the way in the manner that he was speaking to a customer was ridiculoushe's yelling and his tone and just his whole attitude instead of him just apologizing and saying all that worker he doesn't speak English so he didn't know you know that you needed help he's yelling at me and chastising me about this worker not speaking English and I should have walked over and got somebody else to help me needless to say we ended up not getting any food but here's the kicker my mom had scanned her coupon for the three for $5 and it wiped off her phone but it wasn't showing in the kiosk so instead of him saying oh I can still give you the tacos for the three for five he was like oh no it just showed back up on your account next week my mom is a diabetic and was coming there so she can get something to eat and after all of the chaos that was going on my mom just didn't even want to get anything from there and then just for him to not even offer her the deal that he know was on her phone but it had wiped off actually me and my mom both had them on our phonesand to make all of this crazy he said that he was the manager of that location he refused to give me the district manager's name or telephone number he said that they are not to give that information now I'm asking for the district managers name and telephone number this is totally crazy this is not the first time that I've had an incident at El Pollo loco they treat African-American customers really in a type of way I have experienced it I just kind of sometimes just sit back and just check the scene and see if I'm the one that's really really tripping but to do that to a older person my mom gets a senior discount when she comes there or whatever so that's just to let you know how old she is and to refused to honor the coupon and you know that the system wiped her phone clear and wiped it off her phone and you're a manager was just really the topper on everything that was done I want to speak to the district manager not the manager of that location because the man that was their said that he was the manager and he had absolutely no customer service whatsoever and please pull the cameras from that day we were there on Tuesday November 5th about 5:00 or so maybe about 4:00 pull the cameras because you'll hear how your management is talking to your very very loyal customers read more

We were at pollo loco today ! My daughter ordered from her phone and it changed the pick up time. The item she wanted is not on the kiosk. I ordered after her and i got my food quickly no problem. We asked where her food was and they said we dont have that order. We pulled the order up and showed them . They said because it was still 10 minutes from the time they would NOT make it. We asked for the manager. He came out and was beyond rude. He said we just had to wait! Everyone else was done eating by the time her order came out. They said because of how its ordered there is no way to cancel the order. Rudest manager Ive ever dealt with! Put a human at a cash register! Shame on him!! read more

I saw a dead cockroach on the floor right next to where we were sitting at. As soon as I walked in their was throw up and food all over the floor. Next the table was really dirty I had to clean the table my self. The whole place was unsanitary. Their was flies everywhere while I was eating they also went on my little brothers food and on my leg . Their was a hair in my food because the chefs where not wearing hair nets. My lemonade tasted discusting. Please do not come here worst restraunt experience ever. read more

El Pollo Loco - The restroom - Mexican Near Me - North Las Vegas, Nevada

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We were visiting in law and she wanted this for dinner. So off we went, we ordered a family meal, extra whole chicken and got a "free burrito" with the coupon. Men, were they wrapped like they were pissed that it was free. On the positive note, server/cashier was nice but whoever made the burrito was obviously upset. We ended up tossing it as I wasn't about to feed it to the fam. Owners to this franchise, please speak to your employees. Not everyone is willing to go out nowadays and to get this kind of food?!? No thanks.. I for sure will not be back to this location. read more

El Pollo Loco - Horribly wrapped burrito! - Mexican Near Me - North Las Vegas, Nevada

Horrible, drive thru forgot to give me salad dressing. I called to ask for the manager, and it was the manager who forgot the salad dressing. Had to drive back up there in hot weather . The manager got smart with me. I tried to order something else & drive through couldn't hear me. read more

So regret coming to this pollo loco . I ordered a Double Chicken Tostada Salad and half of my chicken is burnt . I literally can count the amount of pieces they put in my salad and it's suppose to come with double chicken. To top it all off half of it ended in the trash since it was burnt so bad it harden. Don't come here go to a different one if you can read more

El Pollo Loco - Double Chicken Tostada Salad burnt - Mexican Near Me - North Las Vegas, Nevada

Y'all is messed up! Charging someone 5$ for a tiny thing of rice and beans is just disrespectful. Came in for a order today and ordered a small side of rice and a small side of beans. 3 ounces of rice should not be $5 if you want repeat business. read more

Roberto Quiroz is a horrible manager , I ordered a pollo bowl on the app and for some reason it didn't give it to me for ASAP and I showed him my app that I had ordered it and paid , he refused to give me the bowl and made me wait almost 20 minutes as my family sat and ate. Very unprofessional, as a manager you should always help the customer and he was very rude . Did not want to help . I have been coming here for over 10 years and this is the worst manager I've seen in all this time. I just noticed he has other bad reviews as well. Do better Pollo Loco a 2.2 rating is embarrassing. read more

CHECK YOUR BAG!! Bear minimum at best here. No salad dressing for a salad is WAY TOO MUCH TO ASK. SALSA..... ONLY IG YOU BEG. Unbelievable. The basic staples are like pulling teeth. read more

I'm disappointed that they have the guts to serve completely burnt chicken. It's unethical. A company as big as pollo loco. If the company set the price of its product on the menu and you agree to pay that price, they should also serve the product with the quality they promote! I definitely don't recommend them! read more

El Pollo Loco - Mexican Near Me - North Las Vegas, Nevada

It's so very difficult just to get what you want or at least it shouldn't be but somehow it always is I order no pico get home and there's Pico I order avocado it's a 5-minute thing do you want guacamole nope just slice of avocado I say so you want guacamole nope I want slice of avocado get home and my order is just not right so I'm just not happy and it's an ongoing thing with this location. read more

First of all the lobby was closed so I had to pass thru the drive thru and then when I got home they had forgot my dressing for my salad so I couldn't even eat it I was to tired from work to go back so I just threw it away pretty disappointed considering they had never let me down in years of me coming until today read more

Horrible service.got a chicken avocado burrito no avocado at all ask for cilantro Sauce since it come with it they charge me 40 cent extra.also got a classic burrito chicken was hard and salty seem like the Chicken was old.first time being in this location. read more

It was horrible it super dried out the food was stale and old I won't recommend this place at all

As suspected, Even after blasting this El Polo Location and getting an email from someone in charge asking for my info to "Make Things Right" I have not received any further contact. I really didnt expect a response but what should I expect from this type of establishment. NEVER AGAIN !!!!!!!! read more

Hi I just went through there drive thru. Not happy at all with there horrible service. I order a Chipotle chicken avocado burrito. I drove all the way to the Eastside of Vegas cut my burrito in half in saw all rice. There was hardly no meat. All I saw was rice. I called the place spoke with manager was not pleased with her also. I called there customer service nothing was done. I will be calling cooperate!!! Hi I just went through there drive thru. Not happy at all with there horrible serviceChicken Avocado Burrito read more

El Pollo Loco - Chipotle chicken avocado burrito. Hardly no meat. Horribly made, gave me all rice. I paid $12.77 for nothing. - Mexican Near Me - North Las Vegas, Nevada

Ordered chicken chopped salad it was average at best the lettuce was wilted and chicken was dry. Also I was missing the guacamole that I paid extra for. Service lacks attention to detail. read more

Ive been wanting to try the new low carb bowl as for thereare not many options at fast food places that have low carbs, Today was the day i ordered the double chicken avacado bowl drove home poped open the container and its full of rice and beans with chicken on top instead of the lettuce spinach and cabbage what a fail read more

El Pollo Loco - What i could scrape off the top to actually eat - Mexican Near Me - North Las Vegas, Nevada

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For a few months I visited this location every Monday. I went thru the drive thru and the lady who runs it is so nice. She would recognize me and my daughter and my dog every time :) this is the MAIN reason for the 4 stars. Food wise... I wanna say 2 out of 3 times when I order the chicken chipotle avocado burrito WITHOUT avocado (I'm allergic but the burrito is SOOO TASTY!) I get avocado on it and I can't have it. So that's sad. This last time was in they didn't have any grilled chicken available. Normally I get a 3 piece. The chicken is so juicy and the the skin is crispy and the flavor is BOSS. We were sad that they didn't have any. My daughter tried one if the new overstuffed chicken cheese and bacon quesadillas and she said it was just okay. She was expecting it to be actually pretty cheesy but it wasn't. I like this location and I will continue to do so :) read more

El Pollo Loco - Chipotle chicken avocado burrito (minus avocado) - Mexican Near Me - North Las Vegas, Nevada

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This location is the worst. It NEVER fails, every time I order there is always a forgotten item. A salad, no dressing; a combo, no drink; etc... Complaining to management is useless. read more

I went for a salad after the gym, and the employees recommended me one of their new salads . It was very delicious and I will definitely be coming back read more

Amamzing! Everyone was very welcoming as soon as I walked in and the food was beyond good. Chicken was very juicy and good portioned sides. I also tired their chips and guacamole which was a delicious snack read more

2923 W Craig Rd sells old dried chicken on their salads. I thought it was just mine after I paid for double chicken. I was miles away when I discovered it. I won't ever go back. But my friend said she bought a salad from the same location and it had old dried up chicken. I'm calling the health department. read more

Well, well, well, another day with another complaint. I really don't know where they get their employees from. I went through the drive thru tonight and ordered the same thing I order all the time....The $5.00 combo that comes with a drink and child & salsa. First of all I asked for extra cheese and the agent tried to charge me $2.50, so I asked her how much do y'all charge for extra cheese and she said $1.00. I told her never mind, finally I got my food and there was no chips & salsa, so I asked her why, she told me the nachos don't come with chips & salsa. I really wish these employees would get their act's together read more

El Pollo Loco - A TINY side of sour cream.....SMH!!!! So sad - Mexican Near Me - North Las Vegas, Nevada

Recently I'd gone to the store at Craig and Simmons (#6003). I had two coupons (I had used multiple coupons before). I had another person with me. All of a sudden they will not allow you to use more than one coupon per car. I was told I can go inside to use them. That is not the purpose for using the drive thru. Why do they put coupon fliers and don't allow you to use what you want? The food has always been good and the employees have been great also. So sorry to see that any company would "limit" what you can buy... Disappointed! read more