I tried this restaurant after waiting anxiously for them to open. I arrived and gave my order in the drive thru and things went flawlessly. The order was right, food was great and service was quick. At the window the girl told me that they had sent people from California to get the store up and running. I really enjoyed the meal! The second time it took several tries for the person to get my drive thru order correct due to the traffic noise. Come to find out, the corporate people had left and returned home. Oh my! What a difference. Why they would put the speaker next to a busy intersection instead of the side of the building where there is nothing is beyond me. Finally she got it right and after I got home I found that there were no tortillas even though I had paid for two orders. The third visit was no better. I had to repeat my order to the employee several times again. Not because of traffic, but because she was simply not very bright. I asked for a two piece chicken combo with white meat, mashed potatoes and cole slaw. Had hard is that? I ended up having to give it to her one step at a time. What is wrong with this generation these days? They are just not very smart. She finally repeated it to me. I should have learned the first time and checked my bag before I left the window. The chicken breast had NO skin at all, and we all know that is where the flavor is. The Diet Coke was 100% flat! It tasted like it was poured the day before and left sitting out. I see no reason to give them a third try and am very disappointed in this store. I had high hopes, but won't be giving them another chance. Well after deciding to give them yet another chance, I went again. They are suppose to open at 10:30am. I went at 11:00am and found that they were not open at all. Their reason for not being open was "Sorry for your inconvenience". No real problem, but apparently they just didn't climb out of bed in time. I went to KFC, who opens at 10:00 and they were happy to sell me all of the chicken and sides that I wanted with no problem. Goodbye El Pollo Loco! I wonder what restaurant will be there when you go out of business? read more

If you're craving fresh, flavorful, and absolutely mouth-watering fast food, El Pollo Loco hits the spot every time. Known for their flame-grilled chicken, this place does it right. The chicken has a smoky, perfectly charred flavor, while still being tender and juicy on the inside. It's like a fiesta for your taste buds in every bite. The menu is full of variety, so whether you're in the mood for a hearty burrito, a savory salad, or some classic tacos, El Pollo Loco has something to satisfy every craving. The pollo asado (grilled chicken) is the star of the show, with a marinade that packs just the right amount of seasoning and a smokiness that's irresistible. And don't get me started on the Mexican-style side dishes--pinto beans, Spanish rice, and fresh guacamole? Total game-changers that really round out the meal. read more

Indulge in the fiery flavors of El Pollo Loco, where each bite is a tantalizing journey through Mexican-inspired cuisine. From the sizzle of flame-grilled chicken to the zing of freshly prepared salsa, every dish is a celebration of bold spices and authentic ingredients. Feel the warmth of hospitality as you savor the vibrant atmosphere, where friends and family come together to share laughter and good food. At El Pollo Loco, every meal is an unforgettable experience of flavor, culture, and community. read more

I was just there. Been there many times. The place is always so clean and neat. Most of the time, the staff is very friendly, seems to enjoy their job. The salads that I get are GREAT. Very fresh, and lots of sauces to choose from. Sandy A. (#89) waited on me...very nice, which makes the food seem like it taste better. I will keep going .... Mr. Killer of Garland (10-31-2022) (My nickname is from the tennis courts, no jail time...ha!)) read more

If you're looking to satisfy your craving for Mexican food, and want something better than Taco Bell and less expensive than Chipotle... El Pollo Loco is your place to go. I got the Black Bean Bowl, and it's a solid, fulfilling meal. It doesn't leave you overstuffed or guilty, but a happy full. Would totally recommend it if you're hankering for a quick Mexican meal. read more

Very very very very very very very very very very very very very very very very very very very very very very very very very very super super super super super super super super super super super super super super super super super super cool awesome incredible place read more

It's the best Pollo loco ever, great service, and the food I is amazing, the speed of the service is great and the staff is kind. The place is always clean and the overall vibe is joyous. Overall this is a great place to come in and eat with friends and family. read more

I have a wonderful experience at this location. I went through the drive thru and had the pleasure of meeting Gloria. She was externally kind and was helpful through my ordering process. I definitely recommend this location and will be going back again. read more

The "Chipotle Chicken Avocado Burrito" is my favorite! I leave the sour cream out to lower my calorie intake. This burrito has plenty of guac & chicken! Protein!!!! It's a fast stop on my way home from work. Food and service here is great!!! read more

Higher quality Chain mexican food, at an affordable price! Delicious street corn bowl, good amount of heat from their salsas. It's no street corner taqueria, but if you're looking for something more authentic than Taco Bell check it out. read more

After ordering the food came out fast and hot in less than 5 minutes Place it's really clean and employees are always checking the tables for trash or if they need cleaning. Honestly one of the best Pollo Loco I've been! read more

super good food!! best chicken place on ricahardson. great service and ambiance i love it def will come again super good chicken and there's just too many good things in this place i cant put it all in one review read more

One of the newest locations in the DFW area. We really enjoy the menu. Love the chicken fresh off the grill. Service is really smooth. And they really pay close attention to my wife's avacado allergy! read more

The star of the show. El Pollo Loco's citrus-marinated, flame-grilled chicken is juicy, smoky, and packed with flavor. It's healthier than typical fast food fried chicken and feels more "home-cooked. read more

This specific location was amazing the staff was very respectful and delivered and amazing on time meal, we ordered the quesadillas combo which was mouthwatering. read more

I love this place! They opened just a few weeks ago and I've been eating there almost daily. Their food is great and prices are low. I hope they keep this up! read more

love the staff ! very friendly place I came here with my family the other day to try the place out, left very pleased with the food and service :) read more

Muy deliciousos I love your delicious flame grilled chicken. I love the your side dishes. They call it crazy chicken because I am crazy for them read more

pollo loco has the best chicken, rice, beans, and HORCHATA! the staff is very friendly and the restaurant is decorated nicely! 5/5 would recommend! read more