El Pollo Loco is one of those restaurants that once you try it you will often crave to eat it if you haven't been there for a while. This is a location close to the Costco in Santa Rosa if you happen to pass through the area back to the Bay Area. The place is right next to a miniature golf place so you may turn in too soon to the wrong parking lot if you are not careful. I love the Roja (fiery) sauce for the chicken and it definitely has a delayed kck to it which I enjoy. Even if you don't use any sauce the chicken is juicy and tender. I wish you can order the chicken without the sides because I don't like the sides and feel like I almost always waste most of the sides. read more

El Pollo Loco - 3 piece thigh only - Mexican Near Me - Rohnert Park, California

Vegan/vegetarian - there are blogs with lots of tips for what to order. I got the BRC with added guac. It was 90% rice with a few beans and a tiny bit of guac. It was fine. I ended up grilling it at home to add a bit of texture. The small mac & cheese is TINY and not a good value for the $5. Overall fine if you're in a pinch and starving but otherwise try somewhere else. read more

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Another terrible drive through experience!! And to top it off my husband ordered two items and only one made it in the bag. So my husband went back and across town, to then have the female staff call my husband a liar. Wow!!! And no one in line and still can't get the order correct!!! TERRIBLE CUSTOMER SERVICE!!! read more

Great place to eat and the staff is nice. Always clean and fully stocked. I will be coming back for sure

Rarely get the food you ordered. Food tastes great when they get it right. They must know that you won't take the trouble to come back for missing items. Responses to reviews are all exactly the same, typical auto response read more

I tried their 2 tacos for $5 and the 2-piece churros with chocolate or caramel dip $2.79. They use grilled chicken on the tacos and lots of lettuce and mozzarella cheese, probably needs some mayo or sauce but overall good quality. read more

El Pollo Loco - 2 tacos for $5, grilled chicken, lettuce and jack cheese - Mexican Near Me - Rohnert Park, California

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There is no reason a fast casual chain outlet can't earn a 5 Star rating. I recently stopped in after downloading their app, for which you are instantly awarded a free guac and chips! The guac has solid flavor not some pallid mushy watered down bs. Win #1. The place is clean, customer service was awesome. I was rewarded a tostada salad for my birthday. You get a choice of that or a 2-pc grilled chicken meal. They offer Bírria to stay current with the quesabírria trend that's all the rage these days. I'll sure as hell come back and give it a try because of my experience here. For just a few bucks over a Taco Bell schwag-fest you can enjoy fast, tasty and pretty wholesome offerings here instead. And salsas are real real - no squeeze packets. See you again soon Team Rohnert Park! In my eyes(and belly), you're doing it right ‼ read more

El Pollo Loco - Happy Birthday me! Fire -grilled chicken tostada Salad. - Mexican Near Me - Rohnert Park, California

The chicken avocado burrito is ok in a pinch when only a drive through will do. Staff is actually pretty good. But we are talking fast food.

Good, everything is fresh including the chicken. It is just missing any seasonings. I think if everything was spiced up a bit, it would be perfect. Too bad people just want to yell at the minimum wage workers instead of talking about the food. read more

This place became very expensive and no more salsa bar ???? wtf. Mexican chicken without salsa ???? Never again. But the food was amazing !!! read more

Not coming back to this location. I purchased them 12 piece family meal and they didn't even give me the tortillas the order comes with. My servings were only 2/3 full bad it took way too long to receive my order. Will not be coming back to this location. read more

El Pollo Loco - Mexican Near Me - Rohnert Park, California

How are we still getting orders wrong here. I said two Mac and cheese and they gave me too mashed potato. That doesn't even sound similar. The chicken is delicious but that's only half of my order. Bummer. read more

Worst app ever!! Almost impossible to take advantage of offers when ordering online We finally just gave up

I don't eat here often, although I enjoy the food here. Tonight I decided to dine in and unfortunately my experience was not good. For starters, it appeared they were short staffed. The cashier didn't speak good English, bless his heart, I give him an A for effort, however I had to repeat my simple order 5 times, and waited 12 mins for my food, just for it to be the incorrect and cold. My boyfriend went up to the counter for our food, i noticed when he sat down part of the order was missing, so I went up to the counter and waited another 6 mins to be acknowledged, i then mentioned I'm missing the my 2 piece chicken, I was told you didn't order chicken? I was so confused, so I asked for the receipt and said well if that's the case I'm not sure what I paid for. They got the assistant manager, they spoke in Spanish back and forth, I started to get impatient and still politely said I just need my receipt, I guess they ran out of receipt paper, so they couldn't print me a receipt. Finally I said can I please tell you my issue? I then told him I'm not sure what I was charged for, yet my order is incorrect, he the listened and pulled up my order and finally gave me my chicken, at that point the whole rest of my order was completely cold and nachos were soggy. I lost my appetite being that whole situation took 20 mins to make it right. Unfortunately I won't be back seems like it's always something at this particular location. read more

Although this is a fast food establishment, the quality of food is WAY better than KFC or Popeyes. This is fire grilled chicken and their sides are great too! Yes, sometimes there is a wait when you come in to order. If they run out of chicken, wait times can be 20-25 mins for a new batch. But, the meal is so good that I dont mind waiting. Most of the time, I order on the app and I swing by to pick up on the way home. I always order the 2 piece breast meal with 2 sides. It also comes with 2 flour or corn tortilla. The only thing that knocked a star down is sometimes if the chicken is overgrilled, the chicken breast become DRY. Most of the time, the chicken is grilled in a way where is it soft with a little juice left. Customer service here is not bad. I have never had a bad experience. They take your order quickly and the people here work hard. They are busy grilling, cashiering, or manning the drive through. They are friendly as well and will get you anything you need- extra hand wipes or utensils. I will come here over any other fast food joint anyday. Keep it up El Pollo Loco! read more

Love the crunchy chicken tacos . So perfect the chicken so moist . I have never been unhappy with my order. Great fast food

Super good tasting chicken!!!! I love this place. What I didn't know is that you can sub different parts of the chicken for the order. I got a 3 piece and I got the breast, thigh and wing. This chicken is so delicious. Reminds me of Huli huli chicken but grilled and full of taste! So the chicken is great and so are the sides! The salad and mashed potatoes are great! You can all get chips with the order and the salsa bar is great! I wish we had this in Hawaii because it is great! read more

El Pollo Loco - Great! - Mexican Near Me - Rohnert Park, California

Heard nothing but great things about this chain; brother and I ordered 2 piece chicken meals; so dry could hardly eat it. Never again! Service was ok, order at the counter, and I gave them a tip!! read more

Amazing service and very friendly staff. They have the best churros and the chicken is always cooked to perfection. I really like this restaurant way better than other fast food chains. read more

i went in about 30 minutes after doing an internet order. To keep a long story short...never got any food or even close. And i stood at the counter long enough to realize that even if if i got the food i probably shouldn't be eating it... read more

El Pollo Loco - Mexican Near Me - Rohnert Park, California

I'm so sorry to give a bad review This place is getting so pricey and food quality is not good I paid 46.00 for 2 people and was just not enough everything here is like kids meals, pollo loco was so good but lately is just plain and small portions sorry not coming back read more

Would you like a bee, wasp in your burrito? I've only been to El pollo Loco once(San Pablo location) years ago. I picked up a bbq chicken burrito & was heading home on the highway. I was so hungry I decided to take a few bites. I suddenly felt a piercing sting in the back of my throat, driving 70mph on the HW. I went home & drank a ice cold beer faster that eve mr before. There was a bee in my burrito. I can see how this can happen as they have a griddle filled with chickens with the to go window opening all day, night long. My throat swelled up to the size of a massive mango. I did reach out to the company to inform them, they called back one yet would not follow up with my return call. Some people would have lost their life if allergic to bee stings(especially in the throat area. Some people would have filed a lawsuit, I just wanted a thoughtful response! read more

This particular site seems to make mistakes with orders on a normal basis. For a long time after lock down they had the lobby closed which added to wait time and mistakes. Could have been a staffing issue, who knows. After consecutive mistakes I do not spend money/energy there anymore. No stars should really be an option as a lot of these establishments do not deserve the single star. read more

We went through the drive through. We later asked for 2 sides of sour cream and charged us $1.94 for those sides of sour cream. I had asked for a bean and cheese burrito nothing else in it. When I was eating it I found out it had rice and the burrito was tiny. It took them 5 mins to get the extra sides of sour cream.... I will never be returning read more

El Pollo Loco - 2 sides of sour cream. That cost me $1.94. My order was wrong. - Mexican Near Me - Rohnert Park, California

I am obsessed with the food here. But the service is complete shit. The staff is eating the food in the back. Unsanitary as fuck. A bunch of kids work here. read more

Always a winner. If you stop in and don't leave with a smile, it's your fault. Healthy, tasty and frugal - yay for all of us.

What happened to this restaurant!? I ordered 2 keto burritos and 1 chicken avocado quesadilla. There was no avocado, hardly any chicken. Filled with greens and cabbage. My husband had to throw his out. I went to pick up the order and I couldn't get in...I had to go through the drive through. I asked if they closed early. It was about 7:00. He said the door was broken. This was Tuesday night, 7/20. read more

Best guest service I've had in a while and everyone was polite. The food was on point to they did a very well job.

I really do enjoy this food and the customer service used to be really nice and helpful, but now it seems that the old staff doesn't work here anymore and the even hired someone that doesn't speak Spanish in a Spanish restaurant. read more

Unbelievable! Nobody speaks English there to the extent that you can understand them and the drive up window is worse than pathetic. Try to place an order for a four piece chicken meal and all I could get was drink drink drink? I wasn't ordering a drink I was ordering chicken. Called back to complain to the manager and she said that was my problem not theirs. District manager called me. Thanks for that. Said was sending coupons but never got. May try Petaluma location. read more

I was thrilled when I heard El Pollo Loco was coming to town. I lived in San Jose area for a few years and every once in awhile I'd get a craving for their chicken's distinct flavor. This is the only fast food place I'll go to, despite their employees being completely unsure what's in any of the foods. Me- " Does the sweet corn cake have wheat flour in it?" Her- "Wheat flour? In it?" Me- "yes, like the kind of flour you make bread with, is there any in it? Or is it made with flour you make the corn tortillas from?" Her- "um........." That said, I'll keep coming for the chicken, the smell and the taste make for a very nostalgic experience to me, and despite it being fast food, it's relatively healthy, and I've never had a bad dining experience here...except for them not informing their employees of what they are really selling. PS, yumsauce is the tacos al carbon, only $1 each, filled with chicken, chopped onions and cilantro. Great for a quick snack! read more

Horrible. Decided to give this place another try and was disappointed yet again. Ordered two Keto bowls with double chicken. Got home to find out both bowls were missing cauliflower rice, pico, cheese and chicken was bare minimum. The avocado on one of the bowls was completely brown and had to be thrown away. Ended up paying $9 for lettuce and a few pieces of chicken. Had to ask three different employees to scan my rewards points and no one knew how. Asked for a receipt to do it myself and was told twice they couldn't give me one because the "system was down". Finally a 4th employee emerged and was able to print us a receipt. Guess the system wasn't really down. We just got ripped off.. read more

El Pollo Loco - Nasty avocado - Mexican Near Me - Rohnert Park, California

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For the typical El Pollo Loco.. the food is pretty consistent among the others. Nothing special.. just reliable food that you can expect. Good food, and definitely good chicken. The tables tend to be left dirty sometimes.. and I'm not sure how often someone comes around to wipe down the tables and clean up... but overall, it's not bad as some people have mentioned... (at least during my last few recent visits) read more

I had the best experience in this pollo loco that I've had anywhere else so far. I am extremely glad I I ate there and I recommend it for any family who is looking where to eat. Amazing staff and high quality food! read more

This location used to be great. The staff are a little rude with an attitude and I could hear arguing in the back. You might want to hire new people that are a little nicer. Ivan or something I don't know. I heard him talking rude to some employees a while back. Didn't think much of it because I thought they could've been playing around but his anger was real and it made my whole experience worst. Please look into it. Thank you. Food was okay though not bad. Might be going to the one into Santa Rosa next time. read more

When I came in the workers were very attentive. The cashier who took my order got everything I wanted and repeated my order back just to check my order was correct; which was great for me they also asked if I would like to add anything else. Super nice people was in and out fast. Great service.. When I got home everything was there and the chicken looked so good and smelled amazing!!!!!! read more

You Can do Better. I ordered a Tostada double chicken salad in your drive through. I paid cash, got home and it was, I guess chicken salad, though in plastic clamshell container. Theer were a few pieces of chicken, I wouldn't call it "double" and no avocado as was displayed on their menu board. I went to check my receipt, and realized, she didn't give me one. I want to like this location, and I will try it again in a few months. Hopefully they'll have their act together by then. EDIT; I did as requested ny "Jessica B" and it was all but futile. Their web-page is almost as bad as the meal I tried to eat. read more

Now this time el pollo was exactly as ordered. The amount of salsa requested was included and the family dinner was good. We are trying to buy local and the convenience of on line ordering , quick pick, and the order is right, will bring us back often. read more

Lobby closed 9pm when I show up to the door not cool very inconvenient and not please about the hour so I will not go there anymore

Horrible. Chicken is like jerky every time. Forgot half my to go order. Not going back.