I ordered the chicken avocado bowl and it only had 6 small pieces of chicken. I thought this was a joke so I asked the employee of this was it and he said yes buddy..... Not worth the price Total con job here. read more

El Pollo Loco - 6 small pieces of chicken! What!!! Total rip off - Mexican Near Me - San Clemente, California

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If i could give this place zero stars i would. This is the SECOND time they handed my DoorDash driver the wrong bag of food when i asked why this keeps happening she responded with "that's not our fault". So driving through a drive thru and being handed the wrong bag of food is my fault? She told me that we were able to come back and get the right order in a very rude voice (even though it was CLEARLY DoorDashed) i told her she would not be getting our orders anymore and she told us "okay DONT fucking come here anymore" and hung up abruptly. INSANE that this woman is still employed that was disgusting. read more

Extremely disappointing experience. I went through that drive through at 7:00pm on a Monday and ordered the 8 piece chicken white and dark mix with tortilla. I was told they were out of white meat!! This is a fast food chicken restaurant so I was shocked. The cashier through the drive through was not very helpful so I asked if they had boneless chicken breast's which they did, so I opted for the boneless instead. When I get home ALL the chicken was dried up the dark meat had little amount of meat and was a 0 Star in flavor, the tortillas were missing (they forgot) I love el pollo loco but This is the worst El Pollo I have ever eaten at.. i will go to the one in Mission Viejo or Laguna Niguel. read more

The whole chickens are contained in large white mop buckets, which is fine as long as that's its sole use, but don't make it visible to customers because It's unappealing. Order directions aren't followed and service is terrible. Polo Loco just isn't what it used to be... read more

Never misses an opportunity to F up an order! How are you supposed to eat? Broccoli??? with your fingers? No utensils typical.

This is my second time going to this Pollo Loco and having a bad experience. I ordered two pieces of white meat and a taco. The server was super annoyed when i said i didn't want a drink. Imagine that, not wanting to get a drink smh. When i got to work, there was only one piece of chicken and the taco was nowhere to be found. How hard is it to read the order and put all the food in the container? It wasn't even worth going back for it. Bad service, not the cleanest of the places, and if you're not checking your bag, you'll go home without the food. read more

This is so sad, this location is very disappointing. Chicken cuts, legs & thighs so small, over cooked & not eatable at edges. Coleslaw had no dressing, not even bottom of container. I hope the owner takes these reviews seriously & tastes their own product. El Pollo usually never disappoints and hits all the marks.. Future customers you've been warned. read more

This el pollo location is awful. The employees always act like I ordered wrong, and have refused to add a combo to my meal when it's the same price. I got the chicken meal and there's more bone than chicken. Made me feel awful afterwards. read more

Never had I been to an El pollo loco and be charged for cilantro dressing! Is that an arbitrary charge? Never will I return.

Over 30 for a two person meal, chicken was bad, tortillas horrendous and I asked twice not thigh and first thing I see when opening the tray is... Of course thigh. And isn't like they pay a living wage to their employees. Very bad, honestly El pollo loco in Los Angeles is very tasty. read more

I give them an A for effort. I know I messed up by ordering chicken strips to begin with. They were more on the burnt side but that's what I get for not ordering a taco I guess. Amy H. read more

There is generally a theme to my reviews, and most of the time, it has to do with health. I can remmebr as a kid that el pollo loco was sort of a delight to be found in ares far form my home, but they have gorwn and so have i. As i have gotgten older, i cant seem to handle the chicken on=f my youtrth and gluttonoues days, fried and delish...not so good for me these days, so having a charbroiled option is awesome. the taste is alwasy fresh and reminds me of the outdoors and holidays. I am especially fond of the green sauce, wich is sort of a watery guac and cilantro mix. whatever the magic is, it makes everything taste even better than a opacket of red junk yu find at the mexican drive thrus. I love that you can get steamed veggies instead of lard filled beans. again, i love the yummy fatty stuff you can still find, but i cant seem to eat as much as i used to without going up a size in my jeans, so i enjoy the modified diet that places like el pollo lend me. Fast and easy, a great alternative to a pot lucjk if you dont have time to cook, or dont want to bring some crazy carbo loaded glutton dish. And the wet naps are handy in the car for after the gas station, cause those pumps carry germs that will get you sick for sure! read more

Was trying to call to complain about my order! I've been sick and today was the first day for an appetite and ordered "flour" tortillas with my order. I got home and I gave corn! What a disappointment! :-( read more

I have a love hate feeling about this place. The good part is that the service is always pleasant... I've gone mostly through the drive thru and still some of the regular workers remember who I am. The bad part is that the chicken itself is very hit or miss. When it is moist, I feel like it's a four or five star fast food experience. When it is dry, I feel like it's a one star experience. I know that the quality control should be achievable because while I know the Ralphs rotisserie chicken is always moist... I have to ask specifically for moist chicken to ensure I get it at this restaurant. So, I've kind of stopped going for the time being because I feel eating... even at a fast food place shouldn't be a Russian Roulette type experience. I know when I order at Carl's or Burger King that I will always get a decent, mediocre fast food burger... with EPL... I don't what will happen other than that the workers will be friendly. read more

Went in to have lunch with my friend and the cashier messed up my order and when i went to let them know, she got very defensive and basically said it was my fault. they eventually took the food back to replace. the only reason i'm leaving this review is because they started talking in spanish; well i speak/understand spanish and for a good 5 mins they were continuing to complain and talk about me in spanish. it wasnt my fault she messed up my order & wanted to put the blame on me continuously. i sat eating my food while they continued to talk about the situation. so unprofessional read more

This is my local pollo loco restaurant , I saw so many 1 star and I feel bad because they do a good job and the customer service is great , the food always taste really good on time read more

What happened to this place? No customer service whatsoever. The staff taking our order was not happy and it was a struggle with the communication barrrier. The chicken pieces are getting smaller and the beverage machine is dispensing warm soda unless you dilute that with melting ice and not minding the watery taste of coke. Never again... Bye Pollo Loco. read more

I usually like El Pollo Loco, but the service here was horrible last night. At the drive-thru, we ordered two chicken stuffed quesadillas and asked that they not include salsa, onions and cilantro. I had them repeat the order and the receipt looked right, but when we got home, we had pork (have not eaten red meat for 30 years, so this was not edible) and the cheese was missing. Imagine a quesadilla without cheese. We had gone through the drive-thru because we were tired and just wanted to get home, so imagine our disappointment. I called and spoke to the manager, and he was barely apologetic and basically said we could come back and get the order right, no other offer for our inconvenience. When I mentioned how unfair this seemed and asked if they had a voucher or gift card to make up for the problem, he offered 25% off the next time we come back. As if we are coming back ... read more

Grade: A- We weren't regulars at El Pollo Loco until we moved to San Clemente. We don't have very many restaurant choices that is within minutes of us here, so Hubby & i have frequented this joint more these past few months than our lifetime combined! Lol But we actually crave EPL nowadays. Love the steak/three cheese quesadilla (pricey!), taco al carbon (but super small!), 3-pc leg/thigh meal. Also like the steak taco (the supreme kind) & the tostada. My sister makes fun of us because we bring home EPL at least once a week! Very pricey for fast food though. We easily spend $40+ for about 4-5 people, but we usually have leftovers. Their salsa/pico de gallo is good there, but I am not fond of their green avocado sauce. At all. Their sauces are very mild though. Great customer service there. They got our order wrong once (gave us reg cheese quesadilla instead of steak), but they made up for it by comp'ing our steak. My only disappointment has been that the franchises don't necessarily offer the same entrees. I love their fresca chicken burrito but they didn't offer it here. Overall, you'll see us back here often! read more

Great fast food as always from El Pollo Loco. My one problem with this location is this: when I go through the drive thru, they ALWAYS get my order wrong. Generally it's just the salsa. I always ask for extra Pico de Gallo because that is what really makes the food here good to me. They end up putting a few "house salsa"s instead, which I do not like at all, hence the special request for pico de gallo. I have even said, Pico de Gallo please, and not the mild house salsa and still had them give me the wrong stuff. A couple times they have forgotten a taco I paid for, and one time switched a fancy burrito I picked up for a totally different flavor, and we had to drive back right before they closed to exchange it because my friend hates bbq sauce and they had switched it for the bbq one. I really wish this location would get itself together. It also smells a bit like a public restroom if you walk inside to order, which I do now so that I can get my own salsa. read more

Absolutely love this el pollo loco. We come here often and have never had a bad experience. The spicy chipotle burrito is one of my favs and is probably the first fast food item that is actually spicy. The quesadilla soup is also amazingly good. I could probably eat a bowl every day. read more

El Pollo Loco - Logo - Mexican Near Me - San Clemente, California

Gave me wrong item despite that the receipt states what I verbally ordered. Then they asked me to pay more money for the right item even though I paid the proper amount and denied to give me back a receipt. Extra money for tip? Scam and unprofessional. read more

I've eaten the Chicken salad every Tuesday for the last 3 weeks and one hour later for the last three weeks I became sick to my stomach. I love the salad but they obviously have a problem with sanitation. Don't eat there. read more

This place has the worst customer service ever. The employees are so rude especially the drive thru staff. The drive thru employee I got was a complete fuc$&@& as$ho$&. I would go into more detail about it but I don't want to waste anymore of my energy. I will never go to this el pollo loco again. Peace out. read more

Six months after an unfavorable review this one is an upgrade! The size & quality of the chicken has improved. The Christmas tamales were very good. Tonight though, the service quality was lacking. In the drive-thru I only got one of the two "sides", and no utensils or napkins! read more

This place gets the five stars thanks to Jose who gave me and my girl the best fast food customer service experience ever. Friendly, attentive, and enthusiastic. I am actually an expert in the field of young adult development and Jose has potential. He could definitely use those social skills to thrive in sales or a number of other positions involving personal engagement. read more

I've eaten here a hand full of times and I'm not sure why I think it will get better. The food is not bad, but the service is terrible. Expect to repeat your order multiple times, then have it yelled back to you, and cross your fingers it's correct. You have about a 50/50 chance. Listened to the order in front and behind me with similar experiences. read more

We literally have never gotten a correct order from this place. Something is always missing. And it's usually my salad dressing, which is infuriating. With so many other quick options nearby with better customer service don't bother. read more

I was waiting for my food, and i thought about how many times i have been here and never check in. So i went on yelp and saw that most are very disappointed about quality of food portion which i agree they give you less now and yes chicken pieces are smaller now. But still good. Prices are very high too but you know their chicken is great. There chicken avocado is great, must try if haven't yet. Customer service, some good, some don't care. Corn side their best! read more

CUSTOMER SERVICE HAS BEEN DEGRADED. This used to be a very well run EL POLLO LOCO, where the managers know how the business should run and how to treat customers. Shift supervisors like JUAN, JOSE were very good, customer oriented. I went on a Saturday night at 7PM. I was told to wait 20 minutes before the chickens are ready. At 7PM, you did not cook enough chickens, really ?. and it was a very quiet night. Shift supervisor YESENIA did not know how to run the restaurant properly. She is not friendly and does not know how to handle customers. she is the worst supervisor that I met at this location . NOT GOOD !!!!. YOU RAISED THE PRICE and DOWNGRADED SERVICE ? read more

I can't believe how small the chicken pieces are they look like Cornish hens I have been a costumer for 20 years I'm done with you

I've eaten here a bunch but last night got super sick off the tostada bowl. Don't know if it was the dressing or what but I'm in agony! Stay away... read more

Not anything like the last time we ate at El Pollo Loco. Ordered the ranchero burrito and it was mostly beans and rice, a little chicken and about 5 pieces of cabbage. The cheese enchiladas were cold and had very little cheese. The crispy chicken tacos were good but they gave you lettuce with the rinds. Wish it would have been shredded lettuce. If we go again will only order chicken with beans, flour tortillas and cole slaw and make my own burrito, no enchiladas and taco without lettuce read more

glad we got to eat here today no matter what el pollo loco u go to its aways good for the price

Had the double chicken avocado salad, really enjoyed it. It was very good and filling with a good portion of chicken. The service was also great, was greeted with a friendly smile, and welcomed back. read more

El Pollo Loco - Nice art - Mexican Near Me - San Clemente, California

When I ask for red and green salsa and don't get it kind of pisses me off since the meal cost enough to get that. They skimp on salsa and napkins. Plenty of other places to go read more

Not even a full star the service crew was very rude yelled yo at me when pulling to the window upon asking to split the money between two cards for a 35 dollar meal they told me the couldn't do that when I asked politely why they told me to get the fuck out of the drive through. read more

Typical EPL, but this one has a Foster Freeze and always gets your order right.

They had a lot of self-serve salsa at the salad bar. There is also an indoor kids playground. Same shopping plaza as Walmart and others so you can get a lot done in one stop. read more

Sorry folks. Don't know why they vary so much. This is not a good one. Chicken somehow seems lower quality and there is less of it.