I love El Pollo Loco and used to frequent this Sunnyvale location, but my previous two visits months ago were less than stellar. Had issues (one was undercooked chicken, and the next time they forgot part of our meal), and even logged formal complaints with their customer service, but NEVER got a response. Needless to say, I stopped going. However, I was craving their chicken a couple days ago and was in the area, so finally bit the bullet and returned. Fortunately, that experience was a very positive one! Came in around 7 PM and did not have to wait to order. The workers were friendly and funny, they were able to accommodate my request for wings, and the order was prepared quickly and accurately. Delicious! I hope all subsequent visits can be like this one. Note: I would have given this a 5 star review, but had to take off a star for the two previously bad visits, for which I STILL have not heard back. read more

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This is the second time I have experienced the same issue with an order placed through Hungry at my workplace, Proofpoint (Sunnyvale). I found a piece of meat in a meal that was ordered as vegan. As a vegan, this is extremely disappointing and unacceptable. A vegan meal has a clear purpose: it must not contain any animal products. Finding meat in my food demonstrates a serious lack of care and attention in handling dietary requirements. I am not seeking a refund. What I expect is a sincere apology and a clear explanation of the corrective actions that will be taken to ensure this does not happen again, whether to me or to any other vegan or vegetarian customer. This is not a minor mistake. For many people, dietary choices are based on ethical, religious, health, or environmental reasons. Such requirements deserve to be respected and handled with care. As a result of this repeated experience, I have lost confidence in your service and will not be ordering from you again. Being vegan is not a joke, and dietary preferences should not be treated casually. Please take this matter seriously and implement better quality control measures to prevent similar incidents in the future. I look forward to your response. read more

I love this Pollo Loco. Every time I come here the staff are incredible. Even when it's busy they take the time to smile and say hi. Claudia, Kevin, Laura, and the rest of the team always make me feel excited to pick up my food. Mobile order is also great cause I can get quick service. Thank you all so much for everything you do! read more

Wrote a review on this place in May 2014. Turn the clock ahead to 2024. Came here on a Wednesday at 1130am. The place only has a handful of customers, with more staff. Had a bunch of coupons which expire today. r. Eight pieces of dark meat has increased in price from $10 to $18. At Safeway eight pieces of dark meat costs $10, while Kentucky Fried Chicken sells the same for $25, although my previous review has 8 pieces of KFC for $10. I order the $12 meal for two, and the $11.50 double chicken tostada, each order with a $2 off coupon, which expire today. Service is very fast -in a few minutes my order arrives to take home. They pack five containers of salsa with each order. At home, I eat 1 piece of grilled chicken with the 3 sides of rice, beans and salad. The chicken is very tasty, but this is a 32 ounce chicken, smaller than what I expected -not the same size as the 48 ounce rotisserie chickens at Costco for $5. So eating 3 pieces of El Pollo Loco chicken is like eating 2 pieces of the Costco chicken. The chicken is very flavorful, but since it is so small, there are a lot of bones, even from the legs and thighs. By the way both Costco and KFC serve the 48 ounce chicken, whereas El Pollo Loco and Safeway and Smart & Final serve the 32 ounce chicken. Didn't care for the lime dressing that came with the salad, nor the watery gravy with the pinto beans. Mexican rice was delicious. The double double tostada comes with two portions of chicken, guacamole, beans, rice, cabbage, cheese and salsa is huge and can feed two people - a very good value for $4 in 2014. In 2024 the cost is now $11.50 One of increasing number of places where Spanish is the predominate language spoken in the restaurant, although the counter person spots me as an English speaking customer, given that I'm Asian. read more

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Pollo Loco offers free bottled water for $2.50 added to your meal. I used to enjoy eating there, I will never eat there again .

What a solid place to eat freshly grilled and tasty chicken. I loved this place and have been coming here for years. The chicken was flavorful and juicy, side dishes were very good too. Tostada is my favorite here. Quality mostly consistent. Service is great and food is delicious. They have the best team during our visits in the last few times. Very polite and helpful staff. Highly recommend it. read more

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A fast food place for some tasty chicken. The several times I've been here it's been fairly consistent and fairly cheap. Not the best quality, but not horrible for the price and quantity. I like all the side sauces you can self serve. The chicken could be more bones and less meat depending on the batch, but it's does have a good taste to it. Service could be very slow when there's a line and I've had it acouple of times where they messed up my order or forgot an item. I would always check everything's there before leaving if it's in person or even mobile pickup. I normally get the chicken bowl because it has everything you need and is pretty filling despite the size. read more

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Good quality food, friendly staff and clean restaurant. The food comes out quick, hot and fresh.

I've been in this place twice. The food is consistent with other El Pollo Locos. However, this place has a serious issue with dampness and mold. It is almost suffocating to breathe in there from the moisture in the air, and the smell of mold is very strong. I'm not sure how the employees actually, get through a day of working here. It just feels very unhealthy to breathe. It might help a lot if they had an air intake and outflow system that brought fresh air constantly recirculating through the building. It feels like there is no recirculating air. I don't know if they have one or not, but if my suggestion helps....they should get one. I'm not inclined to return here simply because, I'm not sure how that affects food, and it's not comfortable to be in the building. I rated 3 stars because the employees are excellent and the food is consistent. read more

No more customer service. Now that they have gone to kiosks, I'll probably not be going weekly anymore . The staff at this store are fantastic, but I like talking to the people who work there Why can't you leave what works alone. Not to mention the prices are pretty high for pieces of game hens I am also handicapped and will probably go elsewhere from now on. read more

We have come here a few times and found the food to be superb. There is one employee who stands out, Kevin! He has been there both times and is so polite, friendly, helpful, and wears a great smile. We had questions about the kiosk, and he was right there to help. 5 stars for him (HE NEEDS TO BE ACKNOWLEDGED). Food is always A+. read more

For starters portion size. I paid 22.00 for delivery of I/3 cup of rice and 1/3cupnofbpinto beans.two churros were soggy and wet when moped the aluminum foil bag u put them in .. not even the dog wanted to put its nose to it. I have been wanting to eat from el pollo loco for years. Never again.. they say for shambles one button is enough. I got my sample.disappointment is just one element of the surprise.. I think the driver suspected I was going to go"what" because he waited to see my face when I picked up the order.. 22 dollars wasted like I said never again!!! read more

This might be one of the best locations I've been to, they are QUICK with your order. They have great customer service and I actually like the self service Kiosk idea. Only missing one star because their portions are smaller than other locations but the food is still pretty fresh read more

This place really went LOCO with this new Kiosk ordering system. Why change something when it was running perfectly fine without it! Costumers are complaining. Well... not going to visit this place anytime soon. read more

El Pollo Loco - Chicken Salad Bowl. With avocado on the side. - Fast Food Near Me - Sunnyvale, California

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One of my lazy to go spots to visit. Chicken can be hit or dry. I used to order from door dash here to supplement my wife's old Keto diet. I always get a combo meal here which gives with your chicken: warm soft tortillas, a few tiny cups of salsa and a salad. It's decent chicken at the very least. Ask for extra salsa and you're set. read more

The staff is always so friendly. My food is always delicious and fresh. Sometimes they give out coupons too which is very nice!!

Saturday, 2/22/25 - CLOSED I was planning to have an EPL dinner tonight but... I arrived about an hour ago and it was closed. The parking lot next to it was blocked off. All doors of the restaurant were open. Large piles of dirt from excavation work and work men walking around. Big disappointment! Is there a projected re-opening date? I do not want to drive across the Bay to Hayward, which has the next closest locations. read more

Great find of the week! I drive by this place countless times, but today was the day for lunch. First of all, the servers here are the nicest, and hardest working staff that I have seen in a long time. From the start, the cashier takes your order with efficiency and kindness, which is rare to do both. Then once your order is taken, the others work quickly to get it up it. I can tell by their communications among each other that they work very well together. Like a beautiful harmony and feels like a family. Since I decided to dine in, I was able to enjoy the festive music and also observe the service with the other customers. It's humming during lunchtime, but they get it done! I ordered the 2 piece chicken, breast and wing, with sides of Mac n cheese and corn. Can I say? The chicken breast was Uh-Mazing! Skin was crispy and seasoned, the meat was juicy...I love a good flame grilled chicken! The Mac n cheese was ok, and corn had some type of sauce, more flavorful than what you get at other fast food corn. As far as fast food choice out there, this is not that unhealthy. Foodie like me, if the food is legit and good, gotta give them props. Oh, and there are coupons for next time you come back! And yes, mamma, I will be coming back and trying the rest of their menu. Next time you drive by and see El Pollo Loco, stop by and show some love. You're welcome. read more

Muy rico pollo! Aquí siempre dan buen servicio y el pollo está bien cocinado. Ahora tienes que pedir las salsa en vez de tener la salsa bar

What is there to say? The Crazy Chicken is a fine dining experience that doesn't cost like a fine dining experience. They have tortilla soup and excellent salad bowls, and freshly cooked chicken. Go if you haven't and go again if you have. read more

I love el pollo loco. The food is always crispy. And tasty at this location. I Just think they need to fix the bathrooms because they are dirty and just nasty all the time. read more

I really like this El Pollo location in Sunnyvale. They are always so willing to help you out with an order when things don't go right. Today, Petra helped me with an online order that she took the initiative to ask her District Manager for approval on an adjustment. Most places just say sorry and move on. I appreciate the initiative and caring for her customers. Although we live closer to the Santa Clara location, we will come to this store in Sunnyvale going forward. Thank you for making my day Petra!!! read more

Great value for food. Summer family special 8pc chicken Two large sides Churros Side salad Tortillas Lots of salsa read more

We like El Pollo Loco quite a bit, and we often order from here. However, yesterday (Feb 10, 2025), when I tried to order, their web site indicated that they were closed. I called their number, and they told me that the Sunnyvale, California restaurant is temporarily closed for renovation. They are supposed to reopen on February 27, 2025. read more

Food was delicious and fresh, the staff was nice and had great service, the store was busy but all tables were clean we will definitely be coming back! read more

El Pollo Loco - Food was delicious and fresh, we enjoyed our visit! - Fast Food Near Me - Sunnyvale, California

I couldn't place an order online, so I tried calling to see if it was open. The phone just kept ringing with no message stating their hours. I drove over to find that this location was closed. I wished they could have added this message to their voicemail to save me the drive. read more

Preordered with app, but noticed the line moved pretty fast. Long grill with food cooking all over it. Could definitely taste the grilled chicken in the quesadilla. Got the lunch box, lots of food, too much for me, good for 2 meals. Someone who works hard would get some energy. Love the salad option. Churro, chips, and drink also come with. Good fast food. Nice employees. Love the tent outside with socially distanced tables!!! read more

I ordered a taco and burrito (with no beans requested). The taco tasted delicious... but because the burrito was full of beans, I could barely eat it. I don't like to waste food, so once beans were discovered within 2 bites, I had to cut the burr in half lengthwise and hand pick all of the beans, then eat the burrito with a fork and knife. It took enough time picking out the beans, that the "burrito" was cold and not enjoyable to eat. I will go to a different El Pollo Loco location next time. read more

El Pollo Loco - Chicken Tinga Burrito (Burrito cut in half to remove beans, because I asked for no beans) - Fast Food Near Me - Sunnyvale, California

I was perusing my Email last night . I had received a national Burrito Day Coupon from El Pollo Loco . This was a pretty cool Coupon , A buy one get one free . Definitely a Baller On A Budget type of Coupon !!! So I jumped into my Work Whip and rolled to El Pollo Loco . Plenty of Parking at El Pollo Loco . So I stashed my Whip there . I strolled into El Pollo Loco and it was a Packed House !!!! Damn Barn Yard Pimp is Popular in Sunnyvale !!!! So I jumped in line. When I reached the Cashier she was Nice and Friendly !!! I ordered 2 Chicken Fajitas Burritos , To Go !!!! I used my Coupon and Bam !!! Ballet On A Budget in Effect.!!! 15 Minutes later I had my Burritos. I grabbed some Salsa from their well stocked Salsa Bar. I Hoovered one of the Burritos at a Table with some Salsa !!! Yummy. This El Pollo Loco and their Online Coupons are a Baller On A Budget Approved!!! read more

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Price is more affordable when just ordering 8 pieces and tortillas. Food was tasty but dry as the chicken has been sitting out after being grilled read more

Friendly n courteous service . Got churros n chicken quesadillas . Delicious n healthy too

Had another enjoyable visit to El Pollo Loco. Went to try their new chicken wings and fries because I had been sent a $5 coupon. It was pretty busy when we arrived but they quickly got through everyone's orders. The cashier, Rana, was very friendly, even asking how our day was going and having a genuine conversation-- it was refreshing that he seemed interested in making our experience better! Giving him a big shout-out for excellent customer service. =) The fries took quite awhile but were deliciously fresh as a result. There is very limited outdoor seating at this location (just a couple tables), but a decent amount of indoor space. Two bathrooms, both gender neutral, okay cleanliness. Good sized parking lot. read more

Delicious food!! Excellent service! And... Birria! We went at a very busy time; so we stood in line outside the door for a few minutes. We were there for takeout but while we waited to order, I noticed the dining area looked very clean, And I loved the festive decor created by the colorful papel picado banners hanging above the order counter. We ordered the 12-piece chicken meal with a mix of white & dark meat and sides: rice, Mac n cheese, salad with creamy cilantro dressing. We also ordered a cheese quesadilla, 2 orders of churros (4 total) & a shredded beef Taco Birria box. Our order was perfectly prepared & packed with plenty of little containers of salad dressing & pico de gallo salsa. Everything was so delicious! The chicken was perfectly grilled; we love that tasty citrus marinade. The sides were very good too. We especially liked the salad sprinkled with small tortilla chips instead of croutons. The salad dressing perfectly complimented the salad ingredients. The quesadilla was very satisfying. For some time I had been hearing about the popularity of Birria & I've been hoping to get a chance to try it. I was so excited to see it on the menu with 3 options: tacos, quesadilla, or burrito. I decided to get the taco box to try it out. I'm so glad I did because it totally surpassed my expectations! The box came with 2 generous sized tacos & the dipping sauce. The shredded beef filling was very tasty with perfect seasonings, chopped onion & cilantro. Each taco was wrapped in two layers of crispy corn tortillas. The birria dipping sauce was incredibly flavorful; it made the tacos even more awesome! I just wish there had been twice as much sauce! This was such an amazing surprise. I loved it so much that I actually wanted to go back the next day just for another Birria box! It was that amazing! El Pollo Loco is advertising that the "Birria is back". So I guess it's only here for a limited time. I know they are called El "Pollo" Loco. So having beef on the menu is quite unexpected. But, I'm really hoping the Shredded Beef Birria Tacos will become a permanent item on the menu! I will definitely be back for more Birria... and of course more Pollo too! read more

Can't beat the price. $5 tostada salad with coupon. They need to work on the app thou. It's confusing. read more

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No words can explain the treatment I received yesterday at Pollo Loco in Santa Clara. I went through the drive through with my children. I ordered a few pollo bowl meals, taco meal, kids meal and 2 chicken tortilla soups. I received my bag with pollo bowls and soup inside the same bag, and another small plastic bag with my 2nd tortilla soup. I park in their parking lot because they are infamous for forgetting food items and utensils and I want to make sure all my food is there. I open the larger bag with my items and immediately burn the fingers. The soup was placed in a plastic pollo bowl container not the normal soup container! The lid has melted into the soup causing it to spill all over my order and into the bag. As I attempt to save my soup I get burned all over my hand and my kids food was drenched with soup. I then try to take the other soup out of the 2nd bag and same thing the lid has completely morphed and melted. The lids to the soup were so hot they melted! I immediately go inside Pollo Loco with hopes to get a quick refund for my soaked food and troubles (my burned hand). I even take one of the melted lids in. I ask to speak to the manager and they sent me this young guy (who I found out later to be just the head chef) I tell them what happened to my hands and the lid of the soup and the spill onto the other food. I was not met with remorse or any sympathy. Instead I was told to bring the food that I want to return as evidence! I go back to my van and realize this is completely insane. I walk back inside and ask for assistance. Already wasting so much time because my kids need to eat and be back at school. So I tell the same guy at the counter I need help if they want to see the food as evidence. He then tells me oh we're swamped with people and can't help you yet. Ummm excuse me!? I couldn't believe my ears. So I told him no I need help now I have to leave. So a few minutes of just standing there he finally decides to follow me to my vehicle. I attempt to just show him the half spilled soup but he wants me to hand him this boiling soup. So I do. I pick up the soup and continue to burn my hands again because he is insisting I bring it in to show his manager. I continue to yell out "ouch it's burning my hands" He then tells me I need to bag it up because he can't take it in like that. So I very painfully put them In the bag. Keep in mind it's spilling all over my hands and the floor. We walk inside and finally he gives me my refund for the 2 soups and 1 meal!! I had to burn my hands not once but multiple times to prove to them they had faulty lids. And what did the manager say? " Oh we ran out of the soup containers and had to use these containers, sorry for the inconvenience" Inconvenience is an understatement! My children had to wait in the van and see mom get burned multiple times and treated poorly by Pollo Loco employees. This is not ok. No one should be treated the way I was treated. I called their corporate office and am waiting to hear back and see what the next steps are. Not sure if this is a lawsuit. Today I got a response on my Yelp review. The manager from El Pollo Loco asking me to email their corporate office with feedback. Apparently they didn't read my review as I already called their corporate office. And I still haven't heard anything back. read more

El Pollo Loco - This is one of the melted lids and notice the cups in the background were covered with soup too. - Fast Food Near Me - Sunnyvale, California

I come to order and eat here every night and I wanted to say Jesus allways runs the register every time I come in and he allways has a kind attitude and rushes to the cash register to take care of me ! read more

Placed an online order. They said it would be ready at 5:40, so that's when I got there. I asked for my order, they said I'd have to wait. Then I stood there and watched while they filled orders for people walking in off the street. They pretended I was invisible. When I asked again at 6:00, they said my ticket hadn't come up yet. They pretended I was invisible again. Finally got my order at 6:10. Best part? When my wife called to complain, they said they ran out of chicken. Really? At a restaurant that sells nothing but chicken! Huh? Hard to explain the entire grill filled with chicken the entire half hour I was standing there! From now on, I will go to the Taco Bell across the street. No more Pollo Loco for me. Too much Loco, not enough Pollo! read more

My husband and I visited this location of El Pollo Loco to grab some quick dinner and we were completely disappointed by the taste and service. We ordered a 4pc grill chicken combo and chicken shredded nachos. The chicken is quite bland and very dry, and only 1 piece out of 4 looked good, the remaining pieces are either dried up wings or rib with hardly any meat on it. The nachos were fine but needs improvement. The environment is quite shabby and our waiter was not fluent in english which made it very confusing to order. As a cherry on the top there was a homeless guy dining-in with an extremely questionable behavior which made us very uncomfortable. We would never visit this location again. P.s: My family and I visited EPL couple of times at other locations and loved the food. read more

I will never buy chicken at this Pollo Loco in Sunybell CA This chicken gave me food poisoning. I was sick the whole night after eating this not fresh chicken stomach pain vomiting and still sick from it. The health department must know of what is going on there. read more

Love the chicken, but I am not sure if it's safe to be consumed. Look at those melted packaging! read more

El Pollo Loco - Fast Food Near Me - Sunnyvale, California