We had El Pollo provide the food for a baby shower. At 11:45 everything was ready for pickup. Everything was hot and packaged to stay that way. EPL provides everything from napkins to small plates and hot sauce to all types is containers. We were very pleased and the guests had lots of compliments. Good job team EPL. We will certainly use you again. read more

I'm sad to read the negative comments here. I've haven't experienced any of that. The staff here is so nice! They are always welcoming and the whole vibe is your friendly neighborhood hangout. The food is of course super yummy like in every Pollo Loco. I will definitely keep supporting this location. read more

Ordered online using the balance of my gift card plus my credit card for the remaining amount. They took my gift card balance and charged my credit card for the TOTAL amount. When I contacted customer support, all they said was that the gift card was used and there's nothing they can do. I have receipt proof but it doesn't seem to matter to them. Very disappointed!!! read more

I went in today to order a Chile Relleno meal, a side of flauta's, and a chicken enchilada meal. I got charged $53 and did not get the whole meal with my enchilada. Basically, I got a chille Relleno side, a chicken enchilada meal, a side of flautas. The chick was acting off. She then charged me again for the beer i paid for. Shady and check it out, whatever they thought they could take from me, will cost them. No respect aye! read more

Missing dressing and salsas.. I didn't have high expectation but it was pretty much worse than my low expectation. I ordered 8 piece family dinner meal through door dash, The order was missing a lot of salsas which I wish I had less( it was the worst luck warm salsa I have ever had In my life) The salad was hot wonder where they kept their salad. I didn't eat much because also there was no dressing. Only thing was actually pretty good was the corn. The chickens were dry.. some chickens were hard to chew specially thighs. Felt like the chicken cooked like two hours ago before it served. read more

It's probably the healthiest fast food you can get that doesn't break the bank. Staff is friendly and helpful. Store is clean and well kept. Food is fresh and hot. The food isn't winning any awards for being the best I've ever eating but no fast food joint is. All in all I have zero complaints when visiting here and will again in the future. Tonight's visit was particularly good, and the closing staff deserves the kudos for our experience. read more

I first had El Pollo Loco 20 or so years ago. While in California fun the east coast I needed to get some of that yummy chicken. There are just no places like this in New England. The chicken is hot and flavorful and the sides are great as well. You just don't get sides like this on the east coast as well. The site was clean and well taken care of. The staff was friendly as well. read more

I've been coming to this Pollo Loco restaurant since the 90s. Consistently great service and food. I usually get one of the individual chicken meals, with cole slaw and rice. Always delicious, tasty, and well-cooked! In fact, this is one of the favorite places to eat for everyone in my family. read more

First time coming to this El Pollo Loco in Sunnyvale and YOU have to go! It's the best of its many other locations in the Bay Area with amazing employees. The chicken is so juice it's to die for. IT WAS FIRE!! The service we received was so amazing and we will definitely be back again. They made us feel welcomed and gave us an amazing experience. read more

Good food but horrible customer service. Service was so bad that I will never return no matter how good the meal was. Why have a pick up service when the employees behind the counter decide to just flat out ignore you before you have to speak up yourself. read more

Hadn't been to an El Pollo in a long time. Didn't realize that the pricing for a two piece meal had gone up so much. Sure they have $5 combos, but I wanted chicken pieces. Paid extra for breast and wing, then saw how pathetic the chicken pieces were! The breast was not much bigger than the wing and the wing was super small! read more

Their chicken tortilla wraps are a disappointment! Very small compared to what I used to get! I don't know if they have someone new wrapping them but it's super tiny. read more

El Pollo Loco - Looks like mini burritos! - Fast Food Near Me - Sunnyvale, California

Teerrible service. I just left. 10 customers waiting. I ordered an 8piece chicken only meal. I waited for 35 minutes with others. 6 workers, grill covered in chicken. No efficiency. Customers waiting less than 5 minutes with various size orders given their meals while many others as crowd grew to 12 waiting long than me sat waiting. I grabbed my meal off the counter at 40 minutes as a worker stood looking at it after another said the name quietly as they attempted to pass the meal to the coworker. Hint for improvement: manage your staff to step up their pace, pay attention and prioritize customers at some semblence of their waiting time/orders... this was the single worst service I've ever encountered. read more

I ordered their lunch catering for 48-pcs 3 course meal for the office crowd. If I only knew, El Pollo Loco is using Doordash to do their delivery, I wouldn't place an order to begin with. The food arrived in a big catering box. I immediately open the box, only to find, the gravy from pinto beans spilled everywhere. They forgot to include 2 Large containers of salsa. No sour cream, no salad dressing, nothing. So how are we going to eat this salad and chips? Driver couldn't care less. Half of the grilled chickens are over cooked (READ: dry as hell) - maybe left-over from yesterday's dinner? The churros are soggy and limpy. So wrong! I called the restaurant. The lady I spoke with, told me there is nothing she can do. She cannot give me an online refund. But if I can go to their restaurant, she can give me the missing salsa. Then why do I need to place a delivery order in the first place, if I still have to go to your restaurant? Defininately my last time ordering catering from El Pollo Loco. read more

Mala experiencia con una trabajadora su nombre cecia me aventó las salsa extra que le pedí soy cliente habitual por 20 años

El Pollo Choko maybe? El Stinko Foodo. Who eats here? Why? Nostalgia for old old LA? I did, forgetting it wasn't 1994. It all came back. Quality that dropped off of the face of freshness. I might want to suggest staying away from EPL like your parents said "don't get a job at 7-11 if it can be avoided." Pinto beans or rocks in purple water? Tortilla or a flap piece of wet cardboard? Soda so sad it makes crying sounds when you drink it. Amazingly the bathroom is clean despite its high usage by shocked systems. Ground beef reminiscent of asphalt from a bike wreck. El Pollo Blackout. Science may one day tell us how bad it is. Hey, Tamales are back!! Time to lose weight via crushing you know what. read more

This was the worst chicken I've ever had, the chicken was microwaved and dry it brake i tried to get Any things from my sad excuse in a breast and thigh there wasn't enough to cover 2 table spoons I tossed it in the trash read more

El Pollo Loco - Fast Food Near Me - Sunnyvale, California

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I thoroughly enjoyed the taste of their signature grilled chicken, especially when they are paired with their delicious sauces/salsas. You really can't go wrong no matter what you order. The slight char on the skin, the juiciness of the meat, etc.! Being from SoCal, I was spoiled because El Pollo Loco was commonplace. Here in NorCal, there aren't too many of them. So, it's fantastic that one is nearby! read more

This was my local go to El Polo Loco location, I've been ordering the same meal once a month for a couple of years. Unfortunately standards are heading downhill fast. Chicken portions have suddenly changed, last 10 piece mixed chicken order counted the top portion of the wing as 1 piece! Net chicken pieces was 8. Worse yet the chicken is suddenly very dry. The salsa bar now contains two selections of salsa with no discernible tomatoes, onions, chills or cilantro; it is more akin to some type of light pink fermented/bubbly purée. No more fresh salsa or pico de gallo. I called into the store after finding out I received only 16 pieces of the ordered 20. The manager was very apologetic about it and offered a free 10 piece (really 8). When I stopped by to get the meal I was glared at for wanting free chicken. Can you say "Extra Crispy"?!! Cheers! read more

Am I the only one who thinks of KFC when coming here? (without the fried chicken option, of course) I've lived in Sunnyvale my whole life and have now finally stepped into an El Pollo Loco. I love the avocado burrito with a side of mashed potatoes (such a random mix, I know). The burrito is tightly packed with chicken, avocado, pinto beans, & pico de gallo/salsa. It looks skinny and not-so-fulfilling but I personally can only eat half of it; it's worth it. They have tons of sides- from mac and cheese and mashed potatoes, to coleslaw and broccoli. And lets not forget the salsa bar. There are so many options. My favorite is the avocado salsa- it's a little spicy and adds a kick to my burrito. I wouldn't eat here all the time but I do find it to be a pretty healthy fast food option. read more

This location seems to have gone down hill over the years, and I'm not sure why. I'm pretty sure that the recipes they use in their chicken and other items are still the same, however, various items have tasted plain during the last couple times I've been here. Additionally, I have no issues with the service that is given, as the employees have always been fast and friendly. Lastly, I will eat food from El Pollo Loco in the future, but it just won't be from this location. read more

This is primarily for this location. The staff seem to always be new and don't seem to know what they are doing. The food for what ever reason is not the same quality as other El Pollo Loco restaurants. I always get the Cesar salad from El Pollo but here it has to be the worst. They only use iceberg lettuce and the cilantro sauce is watered down. Then on another visit, I decided to try the Tortilla Soup. There was barely any chicken in it and no taste what so ever. I don't think I will ever come here again. read more

Good place to eat nice people good service ilike guacamole salsa good chicken salad

My co-workers and I were craving for their chicken since we went there 2 weeks ago, we gotta satisfy our cravings. The lunch line has always been long and waiting for the chicken is always even longer. So we decided to call and check if we can do a phone order and pick it up since we work about 10 minutes away. The manager Edgar took our order, 1 family order with 3 large sides rather than us ordering 4 different meals and 2 sides per order. One of us went in line to pay for the order while we got our salsa. The food was not ordered and it was in queued like everyone else. After waiting for a good 15 minutes we asked about our order since we called it in. The manager, Edgar then said, they take phone orders but not during lunch since it is busy and he was doing us a favor. But where was the favor if our order followed in line and was not ready at all. We don't mind waiting in line, but if he would have told us that the food would not be ready and that they do not take phone orders then we would have opted out and dined some place. By the time we got our food and brought it back to the office we had less than 5 minutes to eat. The food is delicious don't get me wrong, that is why we wanted to eat there. But during lunch be prepared to wait... is it worth the wait? sure, but not under time constraint... in my opinion. I want to savor the food and not scarf it down =) read more

Went at 11:30am on Monday and already 4 ahead of me in line. Got the number 1 with 3 pieces of dark meat, 2 tortillas and choice of two sides with a drink for $7. $2 for a small tortilla soup. Help yourself to the salsa bar and drinks. A bit of a wait but not too bad. 6 in line behind me. Plenty of food and love the grilled chicken. Ask for extra tortillas, there is enough food for 1-2 more taco wraps. They have a deal right now, get a full grilled chicken for $4 when you buy a family meal. read more

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Seems like Afghan food is dying in these parts. There used to be one in this strip mall but it's way empty. So goes for Afghani house down the el camino. Being late and hungry i decided to take the chicken plunge. Never been to one of these considering i used to live within walking distance of one right out of college. The clientele are almost all hispanic. That's a good sign. 3 piece thigh and leg combo with rice and fries lplus flour tortillas. Pretty decent deal. Chicken was properly cooked, fries were crispy. Rice was a bit dry and tortillas could be warmer. But the combo of those things wrapped together with the crisp salty skin of the chicken was solid. Guess ill have to try it again during peak cooking hours but even at 2pm this place was more than half full read more

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This place is really dirty. When we arrived there was food spilled on the floor. Various workers walked by and completely ignored the mess even though the restaurant was empty for a large portion of the time. We asked for guacamole which they were out of. The employee was asked to make more by one of their co-workers and it literally took about 25 minutes to make. Makes me wonder how the cooking area is if the dining room is in this condition. read more

El Pollo Loco - Dinning room area - Fast Food Near Me - Sunnyvale, California

Just get user busy for almost an hour on 12/16 and my order was not even fulfilled. When I ordered through the app my time was set to 4:30 and they said they never received the order but my point was added . read more

EPL is pretty ok. The chicken is good and isn't too greasy or salty. The sides are hit and miss. The corn of the cob is pretty weak, so I'd recommend staying away from that one. Green salad is pretty good. Coleslaw and mashed potatoes are fine. The prices are a little higher than comparable fast food places, but not by much. EPL has a salsa bar which is nice, but sometimes it can get messy with all the folks scooping and spilling salsa everywhere. Every de vez en cuando, EPL is a nice inexpensive option. read more

We tried the new vegan 'chickenless' burrito and tacos today. They were flavorful and absolutely delicious! Who would've thought that one can now get great vegan food at El Pollo Loco! Great free fresh salsas too! read more

7/25/20 I ordered on the mobile app for pick up 3 of the double chicken avocado salads and I was very disappointed to find out that all of our salads had what seemed like steamed chicken. It's not the first time I order these salads so I quickly noticed it was off. The descriptive photo has grilled chicken and so has the past ordered salads. The "chicken" I received today was shredded and tuna tasting. Also horrible customer service when I asked for 2 more dressing because I had only gotten one dressing for all 3 salads I was told I could only have one. read more

Aiden gave us really good customer service. You could just tell he is genuinely a kind person. He was very patient with us while taking our order. Keep up the great work. read more

The food is good the service sucks. The ladies were so rude. They messed up our order and instead of apologizing and giving us plates to eat inside the restaurant they yelled and gave us attitude. Then when I was placing a second order for additional sides, the cashier was very rude her name is Cecilia. She didn't greet me or say thank you after placing the order. Will not be coming back to this rude establishment. read more

please please BRING BACK the shrimps!!! some people cant eat chicken but still want to enjoy el pollo loco. How can you get is hooked then stop?! read more

I really like this location. It's the first time I've ever eaten at Pollo Loco. The green sauce is delicious. The chicken is amazing. Sides are pretty bad. I've tried everything from mashed potatoes to rice and beans, and nothing was very impressive. When they have deals you can really get a lot of food for a good price. They keep this location fairly clean, and you can tell they're trying, despite the fact that it's not in the best neighborhood and homeless people are coming and going. read more

I purchased tortilla soup and a wrap! I didn't care for the soup so I asked to exchange it for something I like and the lady got all offensive and asked me why I ordered it! I thought too myself why even answer that, this isn't a debate I don't like the soup I took one sip of it, then the manager comes on and wants to make me explain what it is I don't like about it, he says what is it, is it too salty or? I'm like dude whatever keep the money and the soup so the lady storms off with a attitude and says ok... read more

This location had the same quality as I remembered growing up. It's pretty consistent - the chicken is pretty tasty, but the sides could use some improvement. I removed an extra star because they made a mistake in our order. We purchased a family meal and substituted for a few extra chicken breasts (we love our white meat chicken)! Unfortunately, when we arrived home, we noticed that we were missing one of our chicken breasts and another piece of chicken. It can get really busy during peak mealtime hours, but there's plenty of parking. Bonus - they still have a salsa bar, but if you're getting your meal to-go, they won't give you a larger container for salsa, so be prepared to fill up a bunch of the little containers (not very environmentally friendly). read more

Came for the salsa bar, return for the service :) Even though I visit here only about once per month, the cashier always remembers my name! So friendly and personable for a fast food restaurant! And the salads are such a tasty yet healthy option! read more

I have been here twice. The first time I was here, it was a busy time. I got the chicken quesadilla, which is like the Moe's stack, and it was barely toasted and wrapped loose. Seeing that it was a busy time I didn't bother much about it. Chicken is really tasty but the cabbage is too much and the stuffings are all separate in different sections of the quesadilla. The second time I got the chicken taco platter, it was not at all busy that morning. But yet my order was quite sloppy to be honest. Their avocado salsa is the best. I think I would rather stick to Chipotle and Qdoba. read more

This location has always served me well, i work nearby and the food has always been fresh and the customer service has always been friendly. Its located on the corner of el camino and mary near the greek spot. The restaurant itself is typically clean except for the salsa bar and during rush hours. The food itself is to my liking, definitely the place to go if you like chicken (obviously). They don't have a drive through. read more

El Pollo Loco - Good stuff! - Fast Food Near Me - Sunnyvale, California