I want a refund ! Going thru drive today , I literally had to repeat my order at least 3 times before arriving at the window to pay , and then they still didn't get my order right ! That's so ridiculous. I ordered a regular coke and I got something totally different, I ordered legs and thighs and I got wings ! ! Where can I go to get a refund for this meal that the people working totally got everything wrong after repeating myself 3 times ? MANAGEMENT !!! I hope you reach out and give me back my refund . I DO NOT recommend this location . You won't get what you ordered . read more

Wow wow wow!!! This was the worst experience I have ever had. Ordered online to my employees food. We tried to call several times, no one could pick up and hear us out. So we went down there told them what we were missing sure they put items in another back. Our bad we should have checked it. AGAIN, they missed items. No one cares here your just a number. Food was good experience was worse I have ever had at any place! read more

Didn't like the food here. Especially chicken tastes very bad. Will not recommend this place.

Hoy vine a comer en esta location, el pollo esta muy sabroso el servicio muy rapido agarre ensaladas para mi familia muy ricas Claro que volvere! read more

Worst el pollo Locco i've had. Chicken was burnt and tastes like wood. Go get a costco rotisserie chicken. Has more flavor and costs 5 times less. You're welcome :) read more

This location was my first ever experience of El Pollo Loco and I am quite impressed, I've heard of the place before but always thought it would be much the same as La Salsa. Ok, so I guess it is in the sense that it's similar menu items and it's Fast Food but the similarities stop there. The food here is actually pretty darn good! This isn't the sort of food I eat often and when I do I prefer to make it at home but when you have a fussy Husband that doesn't eat the same evening meal as you this place is a lifesaver! I have my own meals at home which he considers ''way too healthy'' so often stop by here and get his Dinner which saves me cooking 2 separate meals. The menu is varied and I love their complimentary Salsa bar, every time I have been here the staff have been efficient and order complete. Not to mention what I have tried from here (Mango Chicken Tostada and Grilled Chicken) have both been great. I was a little worried the Chicken Tostada looked a little small but is actually very filling. Sometimes orders do take a while but they're still fairly new and finding their groove. *TIP* Sign up to the email club for offers and free Birthday meal. read more

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Good service and delicious food Me and my family always enjoy getting pollo loco delicious every time read more

Patricia is the Best person that works there. I come the this store at 3oclock just because she's working. I'll be back for sure. Great service read more

It is easy to see why this location has only 2 stars. Their food is very good but they have the slowest drive thru in history. I only go here if I have nothing to do after. They also usually omit something from my order so I always double check it. 5th car in line, took me 11 minutes to get they the drive thru. Why do I still come here twice a week. Because their chicken is soooo good. read more

I just keep on coming back , just had the taco salad and it was so perfectly delicious. Love how the chicken was so flavorful and juicy and the cilantro dressing to top it off..Yummmy. The manager Patricia before leaving the restaurant asked me how was my meal and if it was to my expectations, she is so nice. I enjoy coming here . read more

Pretty disappointed. The order was incomplete. Ordered pickup at 10pm. Fries were only half order, salsa bar already shut down, chips missing. Chicken was better than expected. Churro was fresh out the oil. Everything else was blah. Staff was pleasant. read more

El Pollo Loco - Fries- didn't have one. Apparently this was a small - Fast Food Near Me - Tracy, California

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Oh my gosh been waiting at the drive through line for almost a hour (((55 mins & still waiting))) good thing it's my day off but it sucks that I've been chilling in my car for almost a houuuuur. I've never waited this long EVER at any restaurant, drive through, not even at the doctors. This is crazy. LOL sooooo we got to the window finally and they said computer crashed and they didn't get my order so my food wasn't ready. And they had me park and told me it'd be 15 mins. I was trying to be nice still and I asked if they were short staffed and the employee looked at my like I was rude and said no we're not. Like bruh you didn't apologize once. Hahah but at least I'm out of there now. read more

I am a original fan of el Poco Loco. Ot was my go to place in the Bay Area. I was extremely excited when they chose to build a facility in Tracy, CA. I am sad to say that I haven't visited since the pandemic. Today, June 9, 2021, I decided to buy lunch to go and was sadly disappointed with overly cooked/burnt chicken. I guess I have to wait until I go to the Bay Area to get moist chicken. read more

El Pollo Loco - Burned chicken; the meat is always overcooked - Fast Food Near Me - Tracy, California

This place used to be ran by women and it was so awesome. Food was good and the drive through window was so speedy. Now the line is ALWAYS around the round about, and blocking incoming traffic. They are so slow, I don't know what happened. I'm very disappointed. read more

So we arrived at 8:35 pm on a Saturday night and they said they have no more chicken, first the shift supervisor instructed the cashier to tell us there was no chicken, i asked what about those on the grill, the shift replied saying they were for online. Someone dropped the ball and the idiot supervisor makes it seem like it was my fault that they have no chicken. Instead of apologizing and kindly asking if i could wait he was very adamant about making me wait and they no chicken. They need to be retrained about taking some accountability about not having enough product!!! BTW el pollo loco you sell chicken how could you be out 2 hours before you close??? read more

El Pollo Loco - No chicken for dine in customer on for online???? - Fast Food Near Me - Tracy, California

They've only gotten my order right once out of about 15 times including using delivery apps and walking inside. This time I tried the drive thru. First thing I ordered was the double chicken advocado salad. Employee Israel G even repeated it back and asked "what else"? So ordered a 2 piece combo and it came with a drink. So I asked for unsweetened ice tea. Israel didn't understand so I repeated it. When he asked a 3rd time, I asked what ice teas do you have. He replied black tea and mango tea. So I said unsweetened black tea. He replies that they are out of black tea. But they gave the mango tea. I asked if it was sugar free. He said yes. Ok then I'll have that I told him. He next asks what sounded like "what size?" Since we were just talking about the drink I said a large. He "no what size" so I said large again. Finally he said do you want like brócolli or rice? Then I finally understood and told him, "oh you're asking what sides. It sounds like you're saying what size". Most of the other employees ask, "what 2 sides do you want?" That makes more sense. I've never had this problem at KFC. KFC always gets my order correct without any confusion. read more

I ordered a burrito and chips. Burrito was great. The chips were stale and I mean STALE!!!!! So stale that I got a pungent whiff of the staleness as soon as I opened the bag. . What the heck happened??? read more

The customer service was good but ordered double chicken bowl and it barely had any chicken and it was dry. The chips were stale. My husband had tacos and his tortillas were cold. We normally love the food, but this is second time bad experience at this location. Probably won't be back read more

I don't know who is in charge of this store but they need to be fired! They should know just as well as anyone else who has a job people are on a time crunch! Not only did they waste my time but my lunch was Ruined every piece of the black bean bowl was spoiled the tomatoes were white the corn was brown the chicken was so dry and it looked to be the ends of the chicken in the bowl was not even halfway full. I'm pretty sure You can get in trouble for that. I'm sure that it violates some kind of food safety policy! read more

Love, love the food. The staff and service could use improvement, but it's hard, I know. No napkins, no salsa offered, didn't take the coupon (because they misread the coupon), I get it. "You can keep it and use it next time", she said. I could have saved my mom $4! Well, we will be back. I love the chicken and avocado, love the keto tacos and the chicken tikka burrito is amazing! read more

This place is by the worst I'm not sure who the manager is of training employees or how much they have been trained they have messed up 2 orders. I thought I would try them for the first time today and this will be the last. How do you forget to add 4 tacos when I paid for them?? And don't tell me to contact you on your website, resolve the issue here so everyone can see. read more

If I could give zero starts for this visit I would! The cashier was so rude and was a liar. He lied about being out of stuff and I knew he lied but didn't want to call him out in it; not worth a confrontation! cashiers name was Peyton R. Whenever we go in the daytime the service is great but the evening crew is consistently awful! read more

We tried this place for lunch on 1/3/16 I thought the menu was a little hard to understand at first but with some help from the cashier we ordered. After editing a while I noticed that 2 Families that ordered after us both had their food while we waited. Made my way to the counter and noticed that they were just finishing our order. wonder why that happened. The chicken was tasty but extremely small It looked to me like they gave me s half of breast and a tiny wing. The sides were not good IMO. Macaroni was tasteless and the beans were worse. The chips were fresh and salsa was good as well. Doubt I will go back but if I do it would be for the chicken. read more

NEVER AGAIN.. was dinning in with my family as my daughter was filling out an application, heard a lot of arguing coming from the drive thru area.. as I witness every employee stopped working I was in complete disbelief and shock.. as we were waiting for our food in dining area I noticed an older Mexican woman yelling (who I later found out was the general manager named Patricia ) at a younger African American girl. This had went on for about 40 minutes. As I was eating my food I had my daughter throw out her application and refused her to work in that environment. The dispute was about racism and unfairness in this restaurant which is horrible. This place needs to be shut down. Nothing but complaints as I looked on Yelp. Not a good look el pollo loco, I'm a very loyal customer, and been waiting all quarantine to dine in. I'm very upset the way I personally and my family witnessed the MAJOR LACK OF RESPECT for the young employees and the tone in which "Patricia" was speaking to them in. This is NOT the el pollo loco I know of.. this is no longer the crazy chicken it's now just loco. read more

Stopped by for lunch got a 3 piece combo with a drink chicken was moist and delicious, dinning room was clean green salsa like always was on point read more

Very unhappy customer!!!I would give a 0 if I could! We ordered for delivery and our driver had to wait an extra 35 minutes for El Pollo Loco to finish making our food. When the driver dropped off the food half of our order was missing because the restaurant never gave it to the driver. I payed $62.00 for our meal that included drinks and we didn't receive the drinks. I asked for condiments which we didn't receive. I asked for my sons quesadilla to not have salsa and they put it on it. I ordered paid for avocado which was extra and they didn't give it to me on my meal, I also ordered flour tortillas instead of corn tortillas and again they did not listen and they gave me corn tortillas. This is the worst experience I've ever had at El Pollo Loco and I will never go back there again. Don't waste your money at El Pollo Loco! read more

I went to this place on Naglee on two different occasions and each time I go into the drive thru they tell me they don't have chicken! I've never heard of a chicken place running out of chicken. Lost my interest going to this place in Tracy. If there's a 0 stars this place will get -0 in my book! read more

Today I picked up my online order. DJ handed my order to me and made sure to give me all the extra sauces as I usually request for with out any issues. I also told him I had to double check my food in which I was surprised everything was there. I usually have to tell them they forgot something. DJ kept close attention and was very efficient so I appreciate the service. The food is always good. Unfortunately depending who is working they will forget an item. Well not this time honey. Thank you DJ. Stay blessed and save. read more

This is the slowest drive through I've ever been to. There were only 3 cars in front of me and it took me 35 minutes to get through to get my food. Currently writing as I sit here at the front of the line. Customer service also not good either. read more

So sad. I just paid $36 for the driest chicken on earth. I do not get it, I used to love this place now the last 2 times the chicken was inedible. They over-cook the meat. additional gripes: the beans have no flavor (taste like can pintos) how hard is it to sprinkle a lil' chili powder and cumin in them?? The rice is the same, very bland ( add some garlic and onion powder, its not rocket science people! Does this place have a corporate kitchen that actually Approves these items???. oh the worst atrocity was the FAMILY size guac. it was a small ice cream scoop sized serving made up of at least 70% tomato I swear i could not taste any avocado. Urg. the one good thing was the gravy for the mash potatoes was very good...thats it. read more

El Pollo Loco - Dry almost petrified chicken wing - Fast Food Near Me - Tracy, California

I went to the restaurant and ordered 3 pieces chicken with 2 sides and soda. It's worse chicken in the world they buy service. The restaurant was really dirty. I am not recommend to anybody and , I got sick after eating this awful food read more

To bad I had to give them a star on a review. This is The worst place ever. The help is incompetent. I had to repeat my order three times and had her repeat it. And they still messed it up. I've received no chips and no salad and we had to eat everything with our finger really mashed potatoes and beans, mac and cheese. Avoid this place like Covid-19. read more

Went in today and got the new corn chopped salad. It was so delicious well prepped and fresh. The crew they had were very quick and had good service, didn't have to wait long. I will be coming back again! read more

Went to my local El Pollo Loco this afternoon to get my normal Double Chicken Avocado Salad. This will be short...the managers of this location need to do what their title says. Manage the business location. I get it, you're busy, you're understaffed, filthy customer etc, but it seems like everytime I visit this location, the tables are dirty. I as a patron shoukd not be cleaning seats and tables just to sit down to eat. It's not just one table but multiple tables in the dining area are dirty. The Soda fountain area has what appears yo be used cup lids, and spilled drinks on the counters. Garbage cans are overflowing with garbage and the condiment bar is dirty and not replenished of it's condiments such as Lemons, Limes Salsa etc. My suggestion is to have a schedule that dictates every 30 minutes an employee performs a check of the dining area to ensure the area is swept, cleaned and have the condiment bar replenished. The food is great, but for a better customer experience you have to do better! read more

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Terrible customer service. Many employees are friendly but they seem to be blind when working. The orders are never correct and it seems like they just guess and spin a wheel before checking out. They also never give the correct amount of anything including churros. If they were blindfolded, they still would have a better chance of giving the right order. Many of the food items tasted like ice and visually was appealing as a plate of freshly picked trash. Have given them multiple chances and time and time again they disappoint. Very frustrating and won't be returning. I would advise not to visit unless you want a) food poisining b) wrong orders or c) a pocket filled with nickels since they don't have quarters apparently. read more

I really dont eat here but I decided to give it a try. For starters my food came out not presentable, it looked very disgusting and when your food look nasty its going to tastenasty.. my lettuce was old and the fixing was everywhere. My sour cream and avocado was underneath everything. I have more salad then anything on my plate. I had to wait 15 to 20 for my food. I ordered in the drive through and they only had two customers inside and I'm the only person in the drive through. I'm not satisfied with my meal that I paid 8 dollars for. I should have stuck with my first mind and went to chipotle. read more

El Pollo Loco - Fast Food Near Me - Tracy, California

Gave this one 3 chances and they blew each time. They will no longer be getting my business.

I always get great customer service here and they know me by name. How many places can you say that about nowadays? Food is always correct and tasty. The best part is the place is spotless outside and inside. I'm sold and will keep returning. Great Staff!! read more

Ok, this place is great! Just for waiting on my food, the counter guy Jacob gave me 2 large cups, and then because no one was expediting my order, he then gave me a churro on the house! Awesome place! My wife and I got the bbq chicken bacon quesadilla! read more

OMG....That chicken is FINGER LIKIN GOOD BOIII. every side and sauces hit the spot. Amazing flavor and ABOVE ALL. AMAZING CUSTOMER SERVICE from the employees. I'd show a pic but it's all gone read more