I have never had an issue with this place all the employees and managers work very had !! The food is on point every time ! Very good service read more

Here we go again. I haven't been feeling well (I have a chronic condition that the heat intensifies) and decided to splurge and order a delivery, which adds about $10 to the price tag. I ordered a meal, and for my two sides I ordered two side salads, figuring I could eat one tonight and have the other tomorrow for lunch. I checked off all the boxes, including the two orders of cilantro dressing...but when my order came, there was no dressing. So now I have two dry salads with nothing to put on them. (I also didn't get the utensil package I asked for.) And for this I got charged two sets of fees and paid a tip to the driver. I'm going to have to start driving or ordering from the one on Reseda. This is about the fifth order from which they have omitted things or gotten things completely wrong. Enough chances, I'm done. read more

I can't say enough about Eli. He corrected an error from another store and he didn't have to because all franchises have different owners. Thank you Eli! We will visit again soon! read more

This location is my regular stop because it's minutes from my home. Unfortunately, something must have changed recently, maybe staff-wise, because I have had negative experiences every visit within the past 4 or so months. Almost every time I've ordered the Chicken Tacos Al Carbon combo. And almost every time, there is little to no onions and cilantro, making the tacos nothing but chicken and tortillas. I was there today, and the woman taking my order seemed very fed up. I understand working is hard right now, as I also basically have a fast food job, but there was no reason for the amount of attitude I received. Once again, there was very little onions and almost no cilantro, and no chips, which are all supposed to be included in the price. I asked for some extra cilantro, and the woman handing me my food seemed upset. She went and got it, and practically threw it back into my bag in my car. I then asked for my receipt, which she'd already balled up and hadn't offered to me. She seemed frustrated again, started to unroll the receipt, and then apparently changed her mind because she just tossed me the balled up reciept, which, when I unraveled, also included the receipt of the order after me. My food was also handed to me sideways, which shook it around and left it a mess. I then needed to rearrange the food. Luckily, I also had chips and onion at home so I didn't REALLY need to ask her for anything else. The food always tastes good, but theres seems to be very little effort put into making it all of a sudden. Not sure what's happened to this location. Perhaps because of the pandemic. read more

El Pollo Loco - Fast Food Near Me - Van Nuys, California

Excellent! Lady who took my order had no problem and even repeated to me to make sure it was correct. Then the guy that gave me my food double checked it to assure it was correct with his big welcoming smile. You can't help but smile back. read more

This location is definitely better than the rest! Jake, Jessica, Carlos and Natalie are part of a real team. Jessica and Jake Especially have a professional attitude. This location has a skill to handle the lunch rush they get on a daily basis. read more

I was really impressed with this store!! The food was delicious and the service was quick quick quick! I liked how the team members worked together in unison. Great management (: read more

Recently remodeled (from the outside from what I saw) but what they should have focused on is improving their customer service and drive thru order speaker! Honestly I have never been more annoyed with a drive thru experience. My mom anted Pollo Loco so I went with m aunt to get 2 Chicken Brest, Large Sides of Rice and Beans, and a Pollo Loco Side Salad. Simple right? Apparently not because they not only got my order wrong after I repeated it 5 times (no exaggeration) but then I had to deal with the RUDE "Manager" Mari (Marisol). I went to place my order, there was no cars in front of me, I was greeted almost instantly over the loud speaker and offered their new menu items, typical, I declined it and placed my order (yes the one I repeated). Since I didn't see the small side salad I on the Menu (that got upgraded as well) I asked, she first acted like she didn't know what I was talking about, however after after going back and forth (rudely) we got to the right menu item. She repeated my order and gave me my total. When I pulled up to the window, Mari was taking another order, repeated my total, and took my payment, she seemed very rush and was EXTREMELY rude! I got my order and review to see if it was complete... sure enough the rice was missing. When I told her she was like you didn't order rice. I'm almost 100% sure I repeated myself just as many times as in this Yelp review. When I went to look at my receipt she said it's in the bag. Nevermind that it wasn't in there first off, but during the entire time I tried to get her attention she's taking an order, sliding the window opened and closed in the middle on my sentence and making comments in Spanish like I wouldn't understand! I asked to talked to a manager and that's when she informed me that she was a manager, when I expressed my displeasure with her service she then became a but more polite, but still rude! I'm sorry but if that's the example set my management team I'm happy I don't usually go to this location and now how no intention to return! Remodel your customer service and management not just the facility. read more

If I had a nickel for every time they put pinto beans in my BRC instead of Black Beans, I would have had a couple free meals and probably could feed the Lords Congregation. Either way, it is a good location and love the chicken. read more

I went tonight after the gym and ordered a 3 piece white meal, with side salad and corn. i get home and half way through my salad, what i thought was a tortilla chip was a cleaned off leg bone! WTH? Totally lost my appetite. Was this some trash thrown in, or someone eating in the back and tossed into the middle of my salad? This location is near me and usually never have a problem, but this totally grossed me out! I called the manager and she said I could come back for a new meal. Really do not feel well now. Not sure i will ever come back to this location. YUCK! read more

El Pollo Loco is one my favorite restaurants. However my visit to this particular location today didn't meet expectations. 1. Dried chickens served. It's not acceptable. Loco is a nationwide restaurant corporation. Quality of food served should be the same regardless of time and location. 2. Server girl didn't say "thank you" when I even said thank you after ordering. She only was trying to talk to people behind. I'm not trying to be politically correct but severs always must be enthusiastic and respectful to serve customers. They must be trained. So two stars for today's visit. read more

Husband and I went for an early dinner at our neighborhood El Pollo Loco. My Double Chicken Avocado Salad was fresh and delicious! I added crushed tortilla chips to my salad for extra crunchy goodness. Husband liked his Double Chicken Bowl and said it had perfect portions of chicken, beans, and rice. My favorite drink is horchata, but there's a big selection of sodas available with its nifty newer self-serve dispenser. Great EPL crew: Carlos was friendly and very helpful with menu selections at the counter. Jake checked on us in the dining room, he has such a positive energy and clearly takes pride in his job. Jake and a female coworker were cleaning and straightening up tables, making sure the whole dining room was clean. The unsung heroes in the back doing all the cooking, deserve props for making our dinner so yummy. I noticed that this location has a busy drive through and a lot of people were coming in for take out. This El Pollo Loco serves good food, in a nice atmosphere with great customer service. read more

See all

Try a different location because this place is terrible. I could hear the most obnoxious chopping noise over the drive thru intercom which made it really hard to hear. It obviously made it hard for the employee too because I had to repeat my order 3 times. I asked for corn as a side and she proceeded to ask me 4 times if I wanted corn on the cob or "new corn." What is new corn? The menu says corn and corn on the cob. If I just say corn, shouldn't that be pretty clear? I asked for no ice in my drink and whaddya know....cup with more ice than soda. The drive thru is almost impossible to get in and out of depending on the time you go because it's right off the street. Drive a minute in any direction and you'll find a better location. read more

I ordered 3 salads n a chicken quesadilla through the Drive thru.3 salads were w only 3 pieces of chicken, literally! Is like they used one chicken for all three salads. And the quesadilla had more cabbage than anything.Cilantro dressing less than 1/2. ALL BAD!!! I ordered 2 extra dressings of cilantro and they were all half the dressing. Really bad food service, bad customer service, bad salads and such poor energy. This is the worst Pollo Loco in Lake Balboa, .CA. I'm only choosing one star, because it didn't let me post it if I didn't choose a star, otherwise I wouldn't have chosen anything! If I get sick, I know who to blame!!!! read more

El Pollo Loco - Obama so disappointed! Worst pollo loco I have ever came to. BAD service and poor food judgement! If I get sick, I know who to blame. - Fast Food Near Me - Van Nuys, California

Thank you Ellie for your kind customer service, much appreciated. You listen to my complaint believe that me and fixed it for me thank you.

El Pollo Loco is great and amazing. I been eating at Pollo Loco since I was a boy. I recently came to the Pollo Loco on saticoy and louise in van nuys, I have to say I don't even feel like coming back. There was 1 person in particular working drive-thru, I believe her name is Alice, or Alicia super rude from the beginning to end. This reflects poorly on management and not just the employee. I understand you guys have a busy store, but customer service is key and vital anywhere. "Staff", I believe you need treat people right and not ignore them, this person completely ignored me, you can't move on to the next customer if I'm not yet satisfied or in need of something. The food is great! read more

Stopped in for dinner, with my 87 year old Dad.. he loves this place.. although he is on a restricted diet we slip in a visit. never had a bad meal here.. staff was courteous and prompt with our order. I am a fan of Horchata and there is plenty of refills here. read more

Every time I go to this restaurant employees are eating their lunches in the dining room, sometimes right next to the soda machine. When they are done eating, they continue chatting with no masks on. There is outdoor seating at this location. Why can't employees eat outside? read more

It's interesting that the people below complain about their orders being messed up, I guess I've been lucky. They have never messed up my order. I've tried different El Pollo Loco locations and the flavor of everything here (chicken, rice, beans and even salsa) is so much better than any other location. And luckily, it's close to home! They recently did a remodel which I think is a great idea considering Panda that recently opened has people dining in all the time. Kudos to El Pollo management for that. The staff is super friendly here and they always have really good deals. I love El Pollo Loco and it has a lot to do with this particular location :) read more

DRIVE THROUGH IS HORRIBLE. I've lived close to this pollo loco for a while. and for bout a year now they constantly miss items in the drive through and I mean constantly. So now I'm done with this location. read more

This is the worst customer service. Do not waste your money here. I waited 30 mins for a three piece combo.

You want healthy good food.... Something that will not get you bloated and still fill you up. Come here to the crazy chicken place. I have been at other el polo loco locations and because of the service I received from Jovane I will continue to come back. He was very compassionate, considerate and has an amazing spirit. Kristy has a great staff here keep up the great work. read more

El Pollo Loco - Fast Food Near Me - Van Nuys, California

See all

Always pretty good service at this location, I drive past one because the parking lot is impossible, this location is the bomb

This location is 5 minutes from my work and i used to like go here cuz was close and good is been few times they mess up my order i didn't call or go back because i know how hard is to work in fast food but the only way they will change is if they can see what ppl think about that location you cant review by their site because they never give you receive if you go by drivethru this time i complaining becouse they give me the wrong soda and no fork to eat my chicken bowl read more

First time here and the chicken was delicious. So good, my wife made me go back out and get more after we finished. Very juicy and flavorful chicken!!! read more

El Pollo Loco - Fast Food Near Me - Van Nuys, California

Complaint. This is my 2nd visit in 1 week and this is a location that I frequently visit. These last 2 visits where just a waste of money. Both times the chopped chicken was under-cooked, stale taste, cold and simply not good as it used to be and today I got a 3/4 of a cup not full cup, plus the guacamole was pure and simple expired I could not even taste it. Have photos if needed. Please verify why all this changed at this location. Maybe bad management. It has never like this in the past. read more

Service was horrible tonight. I was there about 9:15pm 4/29/18 and upon pulling up to speaker there was an automated announcement about tortilla chips and quack, so I ordered it and some soup. The guy kept getting my order wrong and laughing in background so I pulled up to window. The guy at window for my chips and quack and then stated "oh we don't have anymore quack" l was pissed. Like, take the announcement off if you don't have the food you're advertising. I also asked for extra onions and tortilla strips for my soup and he forgot that too. He then gave me extra onions and tortilla strips but held it tight and refused to release it until I said thank you! What the hell is wrong with this drive thru worker! Check that!!!! read more

I spent $33.00 and ask for a package of ranch for my polo bowl girl said it's extra I told her no I never had to pay before and I just spent $33.00. She said sorry that they charge now. After being told they out of this and that, plus they don't carry corn on the cob any more. I had enough of this location. Worse yet the management on duty stood right next to the girl and did not say a word. Last we got a kids meal and the did not even have a kids bag to put it in. This location is so cheap I wonder what else they are doing I hope I got real chicken. For us Will go to another location that had better customer service. Please runway read more

This El Pollo Loco is the friendliest and the faster I've ever visited. I appreciated how fast they are specially since i have a very short lunch break. read more

Was just contacted by El Pollo Loco, after they saw my Yelp review. Kind of funny to me, to see a response after posting a Yelp review, even after going through their own corporate bull crap. This is untenable. How can a business operate like this? Of course, they did not contact me again. read more

This is my neighborhood eL Pollo Loco providing the best chicken fajita burritos that are always generously heavily packed with meat and this has been my family for the last seven years when we are jammed for time we always come to get the family meal and is always very delicious! read more

Recently remodeled location. Staff is fairly friendly and helpful. One of my favorite improvements is the seating arrangements along with the strategic placement of the salsa bar right at the counter. This seems to help keep it stocked up better than previous layout, especially during the lunch rush. The coupons in the mail are a staple in our household as we are frequent diners at this locale. The only complaint I would state is the music seems to be a tad too loud. read more

I've been here multiple times with friends. I've never have issues with my food order but my friends have. They always seem to forget something tortillas, number of chicken pieces or even the chicken on the salad. We always triple check our orders before we leave. We had three incidents during lunch that they are closed during lunch time for some strange reason. So everytime we go we hope its open and hope not to see a note at the door apologizing for inconvenience. read more

I was there yesterday with my grandson, finally got a staff member who was friendly and seemed to care about the customer (African American woman, I believe she was pregnant). Really nice, cared about the customer. The manager who is standing there doing NOTHING states very loudly "there are people waiting, stop talking". Why did the manager not say to the next client, "can I help you"? She just decided to stand around and make her staff do all the work. I guess this is what managers are supposed to do. Gosh I run a very busy office and when my staff need help I jump right in. I need to take lessons from the manager there. This was about 3:15 pm on Sunday, May 18th. read more

Just ordered a Pablano avocado burrito and it was delicious. I did have the taste buds to have a carne asada taco but i just found out they got rid of them. I dont know why they discontinued it the steak was good for being a fast food kind of meat. I hope they bring it back. read more

I go here maybe once a month. I do have to agree with other reviewers, they make mistakes with drive-thru orders a lot so make sure you check your bag before you drive off. A few times I've forgotten to do this, one time I got home and found that they gave me a 2-piece instead of a 3-piece, which would have been OK if I hadn't been charged for a 3-piece meal. Another time the chicken had no skin..which totally pissed me off, that's the best part! And another time they forgot to give me the churros I ordered, not to mention they gave me Diet Coke instead of regular. I don't do diet anything, It's funny how they seem to make mistakes on similar orders, my experience is like reviewer Jennifer D's., I wonder how many people they cheat out of that extra piece of chicken? Or the forgotten churros? Hmmmm.... Aside from messing up orders, the employees here are pretty friendly, they've never given me attitude. I just wish they could get it together as far as getting the orders right. read more

always look at the windows before entering cause they have deals that arent shown inside. i almost missed a family meal cause of it. other than that, always get the order right. service is good enough. never any problems. the chicken always taste good. best grilled chicken for a fast food joint. nothing compares, thats right im talking to you kfc grilled chicken. a good salsa bar that has pico de gallo, spicy guacamole, and hot sauce. also, unlimited horchata! woooo! love that crazy chicken. read more

I have no idea why there are any bad reviews on this location. I just arrived and the staff is extremely friendly. I was offered a water cup as I waited for my food to arrive. Best location I've had thus far.. I will be returning for the good customer service. read more

We picked up a family meal tonight! The chicken was moist and delicious! We were very impressed by how cusyomer service oriented the staff was. read more

I love El Pollo Loco, their chicken is amazing and that's why I keep coming back, now this location in particular is close to home so its only reasonable for me to come back time after time, However "almost" every single time they screw up my order, forget to give me utensils,straw,side orders etc..If I'm not missing a piece I get the wrong sides or their soda is flat, there's always something!! I'll be coming back that's for sure but I'll be double checking my orders!!..N e ways I really hope they pay more attention to their service skills. read more