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    El Pollo Restaurant & Bar

    3.2 (89 reviews)
    Open • 7:00 am - 9:00 pm
    Updated over 3 months ago

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    EL POLLO RESTAURANT & BAR ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

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    Recommended Reviews - El Pollo Restaurant & Bar

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    Catering: Rice with Pigeon Peas, (Medium Tray), Roast Chicken (Medium Tray), Pernil (1/2 Tray), Sweet Plantains (1/2 Tray)
    Chris E.

    Convenient, no frills catering with a menu viewable online! I happened upon El Pollo because I needed to have food catered for a birthday party and one of my all-time guilty pleasures is Spanish food. However, being from South Brooklyn, there aren't many Spanish restaurants, let alone ones that do catering. Luckily, I have a friend who is Spanish and she always did catering for her son's birthday parties in Staten Island. She gave me her source and that's how I ended up with El Pollo. Thankfully, El Pollo made it very easy to order over the phone because their menu and catering menu were listed on their website. Everything is always easier when it is just listed right in front of you and you have all of the information you need to make your decisions! On their catering menu, they had their food items listed, the different sizes of trays and the prices for each size. Easy as 1-2-3. After you call in your catering order, you're pretty much set! They don't make you pay a deposit up front either, you only have to pay when you pick up the day of. (FYI, if you pay cash, the total will be lower.) After careful consideration, we ordered the following: Rice with Pigeon Peas (Medium Tray) Roast Chicken (Medium Tray) Pernil (1/2 Tray) Sweet Plantains (1/2 Tray) All of their catering items come in a 1/2, Medium or Large tray with each increase in tray size resulting in about double the price of the immediate smaller size. For our party, we were serving about only 8 adults and 2 teens and we absolutely over ordered. We probably could have done a 1/2 tray for those 4 entrees and we would have still had leftovers! For the serving size for each tray, the catering menu tells you approximately how many people it could serve and after we ordered from them I would say it's about spot on, if not even underestimates a little. Unfortunately, as smooth as the experience of ordering was, the food was just average. Some of it good, some of it not that good. The rice was decent and not bad. It was what it was. However, it felt like every piece of roast chicken was very dry. There were a few pieces of dark meat scattered, but it seemed to us that there were many, many more white than dark meat pieces. The pernil was pretty good though - juicy, fatty in some spots, while other pieces were dry. As for the sweet plantains, it was somewhat of a disappointment. Once again, not absolutely terrible, but the sweet plantains were too hard for my liking. They definitely could have been cooked longer with more flavor. Ultimately, El Pollo came through for our catering needs and everything was fulfilled as requested. I was very satisfied with the serving sizes, pricing and service, but wish the food quality was jussssst a bit better.

    Yellow rice, red beans and oxtails
    Tee J.

    Food was delicious and everything I needed is to be! My server, Edy's was a sweetheart. She was friendly, professional, and accommodating. She is definitely an asset to the team.

    Salmon with maduros
    Nelson D.

    Best Spanish food in Staten Island. Love the remodel. Family style. The new menu is amazing and the Bar has incredible drinks.

    The bar area
    Rob M.

    A small place that seems to cater to the Spanish speaking people on the island . We ordEred way too much food , unaware of the family specials, next timE we will be more careful ordering. Foood was good.

    Sopa de marisco súper

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    6 months ago

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    9 months ago

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    1 year ago

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    5 years ago

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    11 months ago

    A nice meal was had last night. The ambiance was relaxing and the waitress Adriana was friendly and attentive.

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    11 months ago

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    3 years ago

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    2 years ago

    True Spanish food...take out always. And delivery is always prompt. Place is always packed so you know food is always fresh

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    4 years ago

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    2 years ago

    Absolutely delicious authentic Spanish (Cuban, Puerto Rican) great service, friendly atmosphere)

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    1 year ago

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    4 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    On a weekend day. waited 1 hour for food that was already cooked. service was bad. The place was not attended to well.

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    4 years ago

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    8 years ago

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    3 years ago

    Food is very fresh, hot and delicious. I definitely recommend this restaurant if you love Spanish food!

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    3 years ago

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    3 years ago

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    7 years ago

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    3 years ago

    Bad servers they feel your place up with just rice they need better people working there and they don't listen on what you want

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    8 years ago

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    6 years ago

    Dry food that is over priced. The manager or owner need to check the freshness of the food that is being sold here.

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    9 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    8 years ago

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    10 years ago

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    8 years ago

    The food wasn't good at all. The chicken soup was more like hen soup. No flavor. Seasoning was bland.

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    12 years ago

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    6 years ago

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    Page 1 of 3

    El Pollo Restaurant & Bar Reviews in Other Languages

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    Review Highlights - El Pollo Restaurant & Bar

    “The pernil is always delicious and the amount of food they give you is great for family style.”

    Mentioned in 13 reviews

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    Pastavino

    Pastavino

    4.4(211 reviews)
    1.3 mi•Stapleton
    •$$$

    My fiancé and I made a reservation. Upon arrival, we were greeted with smiles at the doorway. We…read morewere then led to an area against the wall where every other diner was. I wish we had been sat in an area showing off more of the restaurant and its decor. The service was ok. It wasn't anything memorable. However, the owner (?) came over to us a few times to ask how everything was. We ordered a couple of cocktails. They were pretty pricey, coming out to ~$20 per drink. The branzino was delicious. It was everything I hoped for in a bite - buttery, soft, with some crunch and nuttiness from the hazelnuts. It all blended together very well. My fiancé ordered the maiale. His order was also very good and he enjoyed it.

    What a fantastic experience! Service is very attentive; no glass was allowed to run empty without…read moreoffers of refills. We dined in the enclosed outer area which was beautifully decorated for the holidays. The food here is among the best in New York City. The beet salad appetizer is fresh and delicious. The focaccia is huge and perfectly balanced. The calamari was the only dish which could have been portioned a bit larger but was also fresh & cooked perfectly, with 2 outstanding sauces. The Caesar salad is very generously portioned; be sure to let them know your preference about anchovies! The short ribs are top notch, on a bed of broccoli rabe & mashed potatoes. The branzino is cooked to perfection in an absolutely amazing sauce. Prices are substantial but justified: this is a case of you get what you pay for.

    Photos
    Pastavino - Inside

    Inside

    Pastavino - Although this is suppose to be focaccia it is not.. with meatball (chop meat)  and mozzarella

    Although this is suppose to be focaccia it is not.. with meatball (chop meat) and mozzarella

    Pastavino - Frozen espresso martinis + picante margarita

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    Frozen espresso martinis + picante margarita

    The Basement - Billionaire Oysters

    The Basement

    4.6(88 reviews)
    2.2 mi•St. George

    Wow this place is amazing! First off, the detail in the…read moreinterior design is insane. If you're a bookworm this place is definitely a cozy place for you. SECOND, the food is just as amazing! I was so happy hahah. It's been a long time since I enjoyed a restaurant for more than just their food. We came here for my boyfriend's parent's anniversary and the server's were wonderful and honestly very thoughtful as well! They were very attentive to our table and refilled our waters often. I also say this because when my bf's parents ordered the halibut to split, they had brought out their meal in two individual plates that were beautifully plated, you would think they ordered separately! They also took our group picture! :) We ordered 2 orders of the Basement Snacks: For Two, 2 orders of their raw oysters for appetizers. For my entree I ordered the Shrimp Carbonara Rossa with a side of Asparagus. Everything was so good. Their buffalo wings were perfectly marinated and not too saucy, their ribs were so tender and the meat fell straight off the bone! My carbonara was also delicious. For dessert they even gave an anniversary treat which was so sweet. I ordered a Chocolate Cappuccino which was also great. 11/10! Wonderful and would recommend.

    I want to start this review by stating that the food was wonderful, the ambience and decor was…read moreoutstanding and we just loved the overall vibe. Our waiter, Guiseppe was very attentive! We had a lovely night out with a couple who are our long time and good friends and we looked forward to this evening! However, there was a problem at the beginning of the evening that is unacceptable... my husband went to park the car, our friends were waiting at the bar for us, I walked in first. My friend ordered me an Aperol Spritz and my husband a diet coke. My husband does not drink and has been very successful with his sobriety for many years. The bartender, (I later found out her name is Maureen and apparently she is a manager there), misunderstood the drink order so my friend reiterated that we wanted a diet coke and an Aperol Spritz (two separate drinks). The "diet coke" arrived in a soda glass with a lemon wedge (just like a diet coke would) and the Aperol Spritz arrived in a cocktail glass. My husband took a sip of the "diet coke" and asked me if it tasted like there was liquor in it. Sure enough there was. We immediately returned it and the other bartender confirmed that it was a mix of Aperol Spritz with diet coke in the soda glass. My husband confronted the bartender and told her about her grievous mistaken and full disclosure, he said this is a "big f$%ken mistake you made". She took absolutely no responsibility for her error and shouted at him that she "was told to make a diet coke with Aperol Spritz". Truth be told, we clarified the drink order to her and why would she present the "diet coke" in a soda glass if it indeed was a cocktail. She went full "Karen mode" on him when she should have apologized. My request is that she re-trains in customer service and her ability to mix drinks! Like I said above, the food was excellent, the waiter was great, but this error is a serious error. People do make mistakes, but please acknowledge your mistakes and take care with serious issues. The dining experience was great, but I cannot give a 5 star due to the error.

    Photos
    The Basement
    The Basement - Chocolate cappuccino

    Chocolate cappuccino

    The Basement - Hurricane

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    Hurricane

    El Pollo Restaurant & Bar - spanish - Updated September 2026

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