I lived in Lafayette for years and I never purchased a bike here. I heard that they were closing…read moresoon and I needed to purchase a bike to ride into town. Steve and Frank helped me find the right bike for my needs. Both were knowledgeable and professional with me and they knew the right bike for my particular use. They gave me a great deal on a particular e-bike which (fortunately for me) they still had in stock. They also had just enough extra equipment (helmet, locks, etc.) to complete my sale and everything was at a steep discount. I am really going to miss going by Hank and Frank as they were a mainstay of the Lamorinda community. Again, thanks Frank and Steve for providing me the right bike and for the sales experience. You'll both be missed.

Purchased an SE Bike for our son. The Gentleman who assisted us was very knowledgeable throughout…read moreall products we were interested in the store.

Awesome bike shop. Super cool and knowledgeable staff. My bike was making a weird noise, they put…read moreit on the rack and fixed it right away. Didn't charge me a cent and I didn't even buy the bike from them. 10/10 would recommend. Incredible customer service.

I gave my bike to a young lady of nine years old. Big Dave's Bikes thoroughly checked the bike…read moreover to insure its safety and operation. In doing so, we got one child off the couch free from video games to enjoying the outside world on her new bike! Thanks Matt at Big Dave's Bikes.

Avoid this shop. My…read moremother brought her scooter in for Tektro brake service -- a brake bleed and caliper replacement that was supposed to be handled under manufacturer warranty (and was paid for by the mfg). Sharp completed the repair and returned the scooter. Within a week, the brakes were failing again. The system clearly had not been bled properly the first time. We brought the scooter back expecting them to correct their own mistake. Instead, when we came to pick it up, they demanded another $150 to finish the repair they failed to do correctly the first time. No phone call. No estimate. No authorization. Just a bill presented at pickup for fixing their own workmanship. For context, I'm not someone who doesn't understand how bike service works. I ran a bike repair shop for 6 years,raced professionally, and bleeding brakes is basic service work. When a shop does a repair incorrectly and the brakes fail within days, a reputable shop fixes the problem. They don't try to charge the customer again. After talking with others in the industry, this experience unfortunately lines up with the shop's reputation. The owner has reportedly lost the ability to carry certain brands over the years because of issues like this. After dealing with them firsthand, that doesn't surprise me. If you want a shop that stands behind its work, communicates before charging you, and doesn't try to bill you for fixing their own mistakes, look somewhere else.

I'm not coming back again after the last talk I had with the staff…read more My Ebike started having loud braking problems while coming to a full stop. Since this bike shop happens to be close by, I walked it on down to have them inspect and or repair the brakes if necessary. After a few minutes discussing the brake problem, the lead technician informed me he will not be taking the bike in due to the Ebike potentially being falsely labeled UL certified. I did not have the keys at the time I walked in to remove the battery. He said too to come back another time when the battery wasn't inside. I've been to other bike shops for similar reasons and not once did they bring this issue up on any other occasion. After doing a brief deep dive into UL's website, I did find the electrical components (Bafang) to GoTrax's Ebike to be indeed accredited. Turning a customer away without attempting to verify the bike's safety isn't good customer service. I personally would never do that to a potential willing to pay customer. Buyer beware, don't come here.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Between friendly Grace up front at the counter to nice chat and banter with the humorous and…read morecustomer-service-oriented Mr. Young upstairs to the elder woman ( maybe in her late 60's, thick-rimmed glasses, quick wit, re-stocking clothes then scanning SKUs to get prices for me on various items ), a generally good shopping experience. Really love the store layout, not sterile, has personality to it, the variety of sports items, apparel, shoes, and was even pleasant enough with the air-conditioning and fans on. Can't give it 5 Stars, though. Would love to, but this place has more items missing price tags than Grocery Outlet! Mentioned it to a couple of the employees, one replied there are "some items" where that is true ( more than some ), and another assured me that the items I was referring to had price tags on them. Yeah, No! At least in the energy bars / nutrition / protein powders / hydration packs, etc. department. Yes, there are some stickers designating price / bar and price / box, which IS helpful, then...a row or two or three of suddenly no price tags. And look at it this way, if you're going to put in the effort to label containers with expiration dates like "5/27" ( which seems like the store did in the spirit of good customer service ), then you CAN actually make the effort to clarify to the customer what item is what price. ( Why does this seem like basic Common Sense here, and if managers are not on top of this problem, then that is on them. I spent too much time walking the aisles, trying to find pricing, asking for help to scan items, discovering more things without pricing. Fix that problem ASAP. Or install a scanner in parts of the store for customers to utilize on their own. ) Overall, check out the store. Here's another reason why: I observed (2) separate employees, one younger 20's male in the running shoe department, one latter 20's female in the ski boot department, personally attending to customers, giving their input on products, doing some old-school sales and persuasion. VERY GOOD to see that. Both had product knowledge, were hands-on, was refreshing to see. Thumbs up!

Zac was superb! Zac went completely out of his way to help us. He took the time to answer our…read morequestions, explain different options, and made sure we felt informed and comfortable throughout the process. That level of kindness and customer service really stood out to us. We truly appreciated all of his help and would highly recommend working with Zac!

I cannot recommend Mike's Bikes in Walnut Creek enough! I was in on March 3rd and 4th for a new…read morebike purchase, and Jared at the front desk was incredibly helpful and made the entire process seamless. I had to go back to swap for a bigger size the next day and I was in and out in 20 mins. This followed a visit a couple of months ago where I had an old bike repaired, and I was so impressed by how kind, knowledgeable and professional the entire team was. Whether you are buying new or fixing up an old ride, everyone here is top-notch. I'm 100% satisfied, will definitely be back soon, and highly recommend them to anyone!

Didn't get the chance to buy the bike yet, but will be back…read more All I can say is the service was excellent. My wife was looking for an E-bike, something for beginners, not super expensive but better than your Amazon choices. We/she went to our local places like Hank & Frank's and Mike's bikes. Both places had staff that were dismissive and didn't really want to help. When we asked for details, no solid answers were given. Anyways, we headed over to California Bike & Snowboard and the difference was crazy. We were greeted, and they were busy. The person took time to greet everyone, though they were short staffed. They took time to answer all of our questions. Grabbed the house bike helmet and had my wife take a test ride right away. The iron horse trail is right behind their shop. After she came back, they asked even more questions, and was able to give my wife different quotes and expectations for the E-bike. Overall, great experience. We plan on coming back to make the purchase soon.

David and Anthony have a really good thing going here, nice to have a local shop -family owned and…read morehas all the cool stuff you can't find at the big shops. Thx you guys -you're the best!!

John is the best! Brought my son's Volcon Brat in for warranty repairs and he is highly…read moreknowledgeable, honest, hardworking and is dedicated to his craft and to ensuring my son's e-bike is operating safely. I highly recommend the Electric Bike Center for purchases, warranty/repair work, or tune ups based on what I've seen and they have earned a loyal and happy customer.

Super helpful crew that helped troubleshoot an error code for my bike. They were patient and…read morehelpful to work hands on with me. Will definitely give them a call if I get any more issues - highly recommend for anyone looking for great customer service.

Huge shout out to R&A needed a new crank set for my BMC road bike everywhere was gonna take a few…read moreweeks as I had a century, but they had one in stock and was able to put it on right away and walked away cheaper than it was everywhere else

I really like the bikes this shop carries, but the service reputation unfortunately proved true…read moreduring my visit last weekend. Shoutout to Eugene for convincing me to spend my $15k somewhere else. I recently had a bike destroyed in a bike-car accident, so I went to RA planning to buy a helmet and potentially a new bike. When Eugene asked what brought me in, I told him I needed a helmet and was looking at bikes since mine had been destroyed. He laughed and asked if I was planning to just walk around wearing a helmet. After I explained the accident, he apologized. I mentioned I liked the Dogma X and said my budget was around $12-13k (I was realistically open to $15k). His response was: "That's out of your price range. Let's look at something cheaper." When I repeated that I liked the bike, he ignored it and moved on. Then he asked my bike size. I had just been professionally fitted at Innersport and was recommended a 49 frame. When I told him that, he laughed and said, "I'm sorry, but you're not a 49." When I told him I had just been fitted, he responded, "I can't imagine anyone recommending you a 49. I'm not entertaining that you're a 49." I had to pull up my fitting measurements before he reluctantly admitted I could "pass as a 49." The whole interaction was belittling and embarrassing. I've heard people describe the shop as having a "bro" culture that can feel unwelcoming, and that's exactly how this experience felt. In the end, I left without buying anything and instead went to Capdata in Concord, where I ordered a Factor Ostro VAM with SRAM Red, a helmet, and other gear. RA carries beautiful bikes, but if you're looking for respectful service, my experience suggests you may want to shop elsewhere.