After my Japan elopement that involved taking beautiful outdoor photos in slightly muddy, sprinkling weather conditions, I was eager to find a wedding dress cleaning service that would truly take care of my dress during the cleaning process, especially since the skirt is made of a delicate chiffon material. Elegance Preserved did exactly that. They were very communicative throughout the entire process, which gave me a lot of peace of mind. One of the most convenient parts was their pick-up and drop-off service. If you live in an area they service, a driver can come directly to your home to pick up the dress and return it once it's cleaned. I wasn't in a rush to get my dress back, and the full process took about 1.5 months, which felt very reasonable for such an extensive cleaning. They also sent before-and-after photos, and I could clearly see that the muddy stains were essentially gone. I would highly recommend Elegance Preserved for wedding dress cleaning and preservation! read more

Elegance Preserved - After cleaning - Bridal Near Me - San Carlos, California

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I'm so happy I chose Elegance Preserved for my dress! I was so nervous about where to go and how my dress would turn out. From the moment I inquired, to finally picking up my dress once it was finished, I felt supported and confident in the process. Liya answered all of my questions beforehand and helped coordinate dress pick up with Gustavo. The pick up was professional and efficient and my dress was ready sooner than expected! All of the stains that were on the dress before were basically gone. There was one tiny stain somewhere in the skirt of the dress, and the inside of the top had a faint tint of stain still, however, the dress looked AMAZING compared to before. I would recommend Elegance Preserved to anyone feeling nervous about where to get their dress cleaned. I was expecting the price to be sky high since anything wedding related seems to be that way, however, I found their services to be pretty affordable for the outcome. They also offering preservation services which I might do after the wedding. Thank you! read more

The thought of cleaning and preserving your wedding gown can be daunting -- where to even begin?! Elegance Preserved is a super convenient and trustworthy service that's a great relief. You don't have to worry about another place on your post-wedding list to drive to or another thing to look for in the mail because they come over to your place to pick up and then drop off your gown. I purchased (and altered) my Maggie Sotero gown at Janene's Bridal in Alameda and at the end of the process, they recommended Elegance Preserved for $100 off gown cleaning and preservation. The service is all throughout the Bay Area (and parts of Southern California)! I knew I wanted my gown cleaned and also realized it made sense to preserve since I wasn't sure what I'll do with my gown yet in the future. While time is of the essence when sending your gown in for any cleaning/preserving, I thankfully had no issues sending mine in a few weeks after my wedding date. My wedding ceremony was outdoors so my hem naturally had some dirt on it but nothing too major and the cost was the lowest they offer which was great to see! My gown was fitted, ivory-colored and with a classic, romantic vibe with some subtle shimmery lacing and beading around the chest and hips but otherwise smooth and silky feeling. While it's not among the most extravagant of gown budgets or designs, I felt that it would be worth preserving the one-of-a-kind memories within this dress for such a special day to have as a keepsake. After all, chances are this is the most amount of money you or a loved one has spent on a dress ever! I also appreciated that they made sure to return both my original hanger and garment bag/cover upon completion of the process and my gown was delivered in a professional box placed inside a zippered cloth bag. Overall, an easy, smooth experience and with results that I'm looking forward to lasting a lifetime. read more

Olivia & Gee were so wonderful & easy to work with. I got my dress pressed before the wedding, and it was delivered to my house in perfect condition. read more

Elegance Preserve is the best place to have your wedding gown cleaned and preserved!! My daughter's dress is a big classical white gown with multiple layers and lots of details and it was preserved to perfection. It looks like new and the way it was delivered on time , and the customer service is amazing, always very friendly and answered all my questions very quick. the cost is affordable. I really recommend their services. read more

Editing to add: thanks for reaching out about the lace shrinking - hoping with advice from the tailor it can either be steamed to loosen a bit or it can be worked around I bought a wedding dress at a discount because it was a sample dress. So it had some minor makeup smudges and needed a cleaning before going off to the tailor. Elegance Preserved was recommended to me and they did a great job cleaning the delicate material. Unfortunately the lace back panel on my dress did shrink a bit in the process. I'll see what the tailor can do as the dress still fits me, but it makes me sad that the lace isn't quite what it was before cleaning. read more

I was recommended this company by my bridal shop. I purchased my dress a couple of years ago when the pandemic had started and the wedding just kept getting held back. Now that I'm finally getting married in may of next year, I opened up my dress and found that it had yellowed (this is what I get for storing it in the guest room where it gets hot in the summer). I called elegance preserved and they picked up my dress for free, gave me an estimate of the cost a couple days later (they won't touch your dress without your permission by you approving the estimate) and personally delivered it back to me. The whole process was smooth and I have to say I'm actually impressed at how neatly the dress was presented back to me. It came back neatly packaged in a box with a protective linen covering over the box. Now it's so easy to store too. They even included museum gloves so I don't mess it up again. read more

Elegance Preserved - Neat packaging for easy storing. - Bridal Near Me - San Carlos, California

First of all, very happy with how well my dressed was treated and cleaned as well as the seamless service throughout the entire process. My dress was from Neta Dover's FINESSE collection. It took me a dedication of entire month to find my dreaming dress, and finally found the piece from Bridal Breeze on Union St. Lovely lovely design but i guess a bit challenging to be cleaned because of its fabric which is a mix of silk and polyester. also there is a bow and pearls on the waistline. But EP pulled it off perfectly! So found EP by the recommendation from the bridal breeze. I believe the shop where one gets their wedding dress from knows the best which cleaning service does the best job. read more

I really enjoyed my experienced with Elegance Preserved. I got my dress from Janene's Bridal and they recommended Elegance Preserved. After my wedding, I had my dress hanging on the back of my closet door for months, trying to figure out the best thing to do with it. I finally reached out to Elegance Preserved and they were wonderful. They were very clear about the different services they offered, and the process for getting a quote. The whole process was so easy, and now my dress is safe and preserved for whatever I might want it for in the future. read more

I found the PERFECT dress at BoLee Bridal in 2018. It was the Willowby Philomena gown and had tulle, lace, and beading. After I was married in September 2019, it took quite a long time for me to find a place to get my dress cleaned & preserved as I was worried my dress would be damaged in the process. Also, let's be real, cleaning and preservation is not cheap and paying for a service that wouldn't be top notch would not be worth it. I found Elegance Preserved through Google and saw them on a number of other websites as well and I am SO glad I worked with the San Mateo location. The service they provided is unparalleled! They answered my many questions, shared their concerns after dress inspection, set expectations, but most importantly, let me know they would get my dress back to new without compromising any structure of the fabrics. Since COVID their process has changed and it is all based on a pickup/delivery service and emails for the quotes and inspection. Seriously, trust the process, it was such a great experience. Olivia was such a gem and tried her best (and succeeded!) in getting my dress to me soon after cleaning and adjusted her route to cater to my schedule and I am entirely grateful. They even completed my dress preservation weeks sooner than I had thought it would be finished! I have a couple of friends getting married soon, plus another looking for a place to get her dress preserved and I've already sent Elegance their way. I'll continue to share this great experience with anyone/everyone in hopes to reduce any added stress of looking for a place to get their dream dress preserved, you will not regret it! read more

Elegance Preserved - Bridal Near Me - San Carlos, California

I bought my dress at Janene's Bridal in Alameda. The experience was so easy and not stressful whatsoever. I knew what I wanted when I walked in. The associate ended up pulling 6 dresses for me. The last dress she picked was the one I ended up saying Yes! too and I almost didn't try it on. The associate was so knowledgeable and knew my vision so I was able to modify a few things on the dress to get to my perfect vision! After my wedding, I knew I wanted to keep my dress without a question. My venue was outdoors so the bottom was a bit dirty and needed some attention. I found Elegance Preserved through Janenes Bridal - they came highly recommended! I was skeptical at first because you never know what the outcome will be for something so special, but all of my expectations were exceeded. From the start, their team has been so helpful, knowledgeable and caring! They made things so easy for me - pickup and delivery at my home with no commitment necessary to even look at my dress. After say yes to their preservation, they gave me an ETA on delivery and even finished a few days early. My dress was delivered in a beautiful box, wrapped in a linen secured sheet. I cannot recommend this company more! If you are looking to keep your dress for a lifetime, look no further! read more

I had my wedding dress cleaned and pressed for my wedding day. Quick turnaround time! They also deliver. Happy with the exceptional customer service and how cleaned it looked! read more

Elegance Preserved - Bridal Near Me - San Carlos, California

I loved how easy it was to get my wedding dress cleaned and preserved with Elegance Preserved! They picked up and dropped off my dress promptly (they give you a live ETA of the driver on the day they pick up/drop off)--I love how I didn't have to drive to drop off or pick it up myself. They also did an excellent job with the cleaning and preserving--my dress was extremely dirty after my wedding. It was raining the night before my wedding and my ceremony was outdoors, so my dress was pretty muddy by the end of the ceremony, but after it was cleaned, it was spotless and retained it's original look! I had purchased my dress from Janene's Bridal Boutique in Alameda and they had referred me to Elegance Preserved with a $100 discount for cleaning/preservation. The customer service at Elegance Preserved is also very responsive. I'm so thankful for the referral and thought Elegance Preserved did such a good job! read more

I'm so happy I found Elegance Preserved! They were recommended to me by Haute Bride in Los Gatos and I'm glad I trusted their referral. I was searching for a cleaner for the longest time. It was tough to find the right team I could trust my dress with. After being referred and seeing all the great reviews, I called Elegance Preserved and the team was wonderful! They answered all my questions and made me feel confident that they were the best for me. Elegance Preserved did an amazing job and pick up from their San Mateo location was easy! The only downside is that they don't open during the week because they're a specialty boutique. I ended up going on a Saturday and it worked out for me anyways. Oh! There's also a pick up service, which is super convenient and saved me a drop-off trip. I highly recommend Elegance Preserved and Olivia was just perfect! Thank you, guys! read more

I found my gown in 2019, and I had no idea that we would have such a journey in the years to follow. I met the Tori gown by Casablanca at Wine Country Bride Boutique in Santa Rosa (I cannot recommend the shop enough). As a previous bridal consultant, I had worked with the ladies that own the shop now and wouldn't trust anyone else to do a better job. She was the very first gown picked and tried on. If only the rest of it were so easy. We all know what happened in 2020, and every bride handled it differently. For me, we decided to make lemonade out of lemons - and my wine country dress became a backyard wedding dress for better or worse. It was also during that backyard wedding that we announced to our immediate family that we were expecting our son. It was nothing like I imagined, but so much more. We did still have our wine country wedding in 2021, though we hadn't previously imagined we would have our three month old son on the guest list back when we started planning our wedding in 2019. (Nor did I ever think I'd have pictures of me breastfeeding a baby in my wedding gown, but that's just how the wedding cake crumbles). When it comes down to it, this dress gave me so much more than I had planned for it. And, when all was said and done, I wanted to do what I could to protect it (and the memories) for the years to come. Not to mention it's also massive and I had no good storage solutions for it in our small condo. I did some googling and came across Elegance preserved. I had fully prepared myself to have to lug my massive ballgown to another dry cleaner, but when I read about their pick up and drop off procedures, after a couple of years of difficult decisions I found myself making an incredibly easy one. Sending my dress to be cleaned and preserved after all we had been through was a no brainer, and the team at Elegance preserved made it so convenient and easy. And I am eternally grateful for an easy conclusion to my wild wedding ride. Just do it. Get your dress cleaned and preserved. It's worth it. Trust me, and trust Elegance preserved to be that final step. I'm so glad I did. read more

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I purchased my dress from BHLDN. My dress is the Olson gown which has beautiful layers of tulle, satin, and lace. I also had a cathedral length veil and a custom face mask made from the layers of my dress that were cut off from the hem. The dress, veil and mask were wonderfully cleaned. There was makeup all over my face mask and they got the make-up stains off! The face mask will be a reminder of a pandemic wedding. I also loved how Elegance Preserved folded and stored the long veil. It has been a struggle for me to figure out how to best store the veil and they managed to do it gracefully in layers of tissue. I found EP online after doing some research. I liked how easy it was to get ahold of them online or through text. Receiving the quote was also an easy process. It is a little pricey but well worth it. I would ask them if they have any discounts they could offer. I was a little hesitant about preserving my dress but after reading about their process and their methods, I felt comfortable that they would take care of my dress and clean and preserve it properly. It took about three months for me to receive my dress back and they were very accurate with their quoted timelines. EP also did free pick-up and delivery which I thought was great and super easy. The staff wore masks during these interactions and also provided text updates. Everything went smoothly and I would highly recommend utilizing their service if you're interested in cleaning and preserving your dress! read more

Excellent customer service!! Elegance preserved is quick to respond and gave me updates during the cleaning process. They were able to repair my wedding gown tulle tear and veil tear and thoroughly cleaned my wedding gown with multiple beaded embellishments back to pristine condition. It was a great relief to know the dress was in good hands! I did a lot of research for dry cleaning providers and it paid off to go to a business that specializes in gown preservation, has great reviews, and even can come to your home to pick up and deliver the gown after cleaning. Great prices too! read more

I found Elegance Preserved through Google and through recommendation from BoLee Bridal, where I purchased my Pronovias dress. I was looking for a place that specializes in wedding dress cleaning and is willing to insure the full value of the dress (which shows their confidence in what they do!). I'm really glad that I chose Elegance Preserved. Their service was great from start to finish! The dress came back perfect, and the price was reasonable. I especially want to thank Olivia and team for taking extra care when delivering my dress on a heavy rainy day. They made sure the dress won't get wet by having two plastic bags protecting the dress, one outside the regular muslin bag and one inside! Definitely recommend them! read more

Great wedding dress cleaners. Recommended by my dress tailor. They are very good at clear and frequent communication. I did cleaning only (no preservation) as I was hoping to have a formal reception at a later date. Things got delayed by the COVID pandemic and they were very flexible and great about keeping me updated. They did a great job. My dress had tons of dirt on the bottom from out outdoor courthouse wedding and a few stains from some purple petals on the ground. They were able to get out almost everything. Really pleased overall. read more

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A month after the wedding, I decided to do research on how to clean and preserve my wedding dress. I checked all the wedding websites to review recommendations from other brides, but decided to use Yelp to see if there are any other wedding preservation places I can find. I stumbled on the San Francisco location and found out they had a new location in San Mateo where there is actually parking. Olivia was so wonderful from start to finish. I loved how they updated me each step of the cleaning/preserving process. I am so glad I found Elegance Preserved and have already recommended friends and family to come here. read more

I bought my wedding dress second hand, so between the previous bride's use and my outdoor wedding in Oregon, the dress needed a good clean. It is full of lace detailing, decorated with sequins, pearls, and glitter, so it is no small job. They did an amazing job on all 5 layers and cathedral-style train, it looks unused. I also had it preserved and feel that that was done very well as well. The staff was incredibly professional and helpful throughout the entire process. It took about 2 months, including shipping from me in southern Oregon to their shop, and they made it as simple as possible. Thank you! read more

Elegance Preserved was recommended to me by Janene's Bridal Boutique in Alameda, where I purchased my Haley Paige Safyr Gown. I loved the ease of scheduling, the cleaning options available, and the customer service. Communication was fantastic, they picked up and dropped off my dress at my home, and were quick to respond with any questions I had. On top of that, the dress came back to me sparkling clean! Highly recommended service all around. read more

Such an easy process (thanks to Olivia's pick up and drop off) and no stress of your dress surviving the years to come. They cleaned and preserved my delicate dress and very long veil and it was delivered back to me in a beautiful box that's easy to store for years to come. Thanks for so much for the excellent customer service :) read more

I am just absolutely AMAZED at the level of service Elegance Preserved provided from the beginning all the way to picking up my beautifully preserved dress. 1. High quality service 2. Customized care for every dress and bride 3. Quick response times 4. Fair prices + quotes 5. Timely and honest After my wedding, I was looking for a place that I could have it done in San Mateo or somewhere along the peninsula (going into SF is a bit of a distance for me) so I was really hoping to find a reliable and reasonably priced location that I could have my dress cleaned and preserved. I'm the first of my friends to get married so I didn't have a ton of recommendations to go by, so I googled for one nearby and was so lucky to have found Elegance Preserved. I originally purchased my dress from Novella Bridal (also highly recommend if you're looking for different dress options + alterations). I purchased a Pronovias gown and an overskirt by Essence of Australia. My dress journey honestly took some time and I had multiple pieces to my dress - an extended long custom train and a second skirt. Elegance preserved made it so easy by quoting me fairly and giving me options too. They didn't even consider the second skirt an additional cleaning and did it all in one! They sent me pictures, texted me updates, and honestly it was just so easy to get in touch with them. The response time was under 3 hours every time I sent them an email. That's SO impressive given how many dresses they work on. When I picked it up from Olivia, I honestly felt like talking to an expert and a friend. She remembered my husband (who dropped off the dress) and was so kind to ask how things have been going. It was such a custom feeling experience and I highly recommend them to everyone. I'll be sure to be referring my girlfriends (who are all getting married in the next two years). read more

Elegance Preserved was exactly what I needed to help me preserve my wedding dress. I searched around for a few quotes and would always get an automated bot or go through a lot of hoops to get a quote. Elegance Preserved was professional, quick to respond and super accommodating with my schedule, and walked me through the process. They are also very familiar with wedding dress shops and knew exactly where I got my dress and the type of style it would be. Highly recommend! read more

Elegance Preserved is a fantastic, professional, customer service oriented business. I am so glad I chose them to clean and preserve my wedding gown. I purchased my wedding dress, Sareh Nouri - Meryl, at Nordstrom and the wonderful Nordstrom representative highly recommended Elegance Preserved to clean and preserve my gown. I was married in January 2020 and finally got around to thinking about cleaning and preserving my gown about a year later. I knew my dress would be a challenge because we had taken photos outside our venue on the streets of SF. Needless to say, the bottom of my dress was completely dirty. Also, a drink (white wine, thankfully) was spilled on my dress during the wedding reception too, which left a large stain. I filled out the contact information online and I was contacted right away and given a pick up time where they would come to retrieve my dress from my home. That was such a nice touch, as I didn't really want to travel anywhere with my dress during COVID. They were proactive about communicating with me via text and email. The evaluated my dress and asked permission to do some test cleaning to ensure they would be able to remove the stains. After the testing they sent pictures showing the progress! I was so pleased. They then gave me a time estimate for the work and updated me along the way. They returned my dress to my house a week before the original expected completion date. It's in a really nice box and I feel confident about storing my very clean gown. They made this process SO incredibly easy, I wish I had just reached out sooner. I couldn't be more pleased with Elegance Preserved - they provided the ultimate customer service experience and made me feel like my dress was top priority! read more

I have used Elegance Preserved many times for both my clients and myself. As a wedding gown tailor, and owner of Tailor Maid SF, I refer all my clients to Elegance Preserved because I know they will take the very best care of my brides. Not only have they mastered their cleaning skills, but their customer service is unmatched. EP did a beautiful job cleaning my own wedding dress as well. I bought an inexpensive Lulu's dress for my overseas elopement and thought I would just toss the dress out while we were travelling. I loved my dress so much that I carried it around for 4 weeks because I knew Elegance Preserved could get the red clay dirt and mascara out of my white dress, even after weeks of being stained. They did a beautiful job cleaning my dress. It is good as new! I plan on wearing it again for a ceremony at city hall, so I was definitely excited when I saw how clean Sean and his team had gotten it. I would also highly recommend their preservation services. As a wedding gown tailor, I have seen dresses come back from other cleaners that we're destroyed. On multiple occasions, brides got back dresses that weren't even the same color. EP's preservation services are impeccable and they will keep your gown safe for many years to come. They use the safest, highest quality materials. They even offer pick up and drop off services and shipping! Elegance Preserved is now offering preservation services for brides who's weddings have been postponed due to the corona virus pandemic. This has been extremely helpful for my brides whose weddings have been pushed out a whole year. Preserving the dress now ensures that your dress is in the best possible condition for storage until you are able to wear it. Again, I cannot recommend EP's cleaning and preservation services enough. There is simply not a better place to take your dress! read more

I am so happy with the service I received from Elegance Preserved. I purchased my dress, a beautiful gown by Allure Couture, at Janene's Bridal Boutique. I saw many gown preservation kits online, but I didn't feel like I could completely trust them with such a special (and pricey) dress. My dress featured many layers, different materials, beaded appliqués, and a long train, and I felt the most comfortable with the expertise at Elegance Preserved to professionally clean and preserve my gown. Even better, Janene's Bridal provided a $100 discount to use for their services. The process was very easy. I submitted a form online with my information, had my dress picked up at my home (a convenient service since their physical location is closed because of the pandemic), and received a quote for services. If you want, you can schedule a FaceTime call to view your dress after services are completed. I received my dress back via home delivery a little less than three months later. My gown was packaged securely in a box with many layers of acid-free tissue paper. The box came with a muslin cover for storage. Gloves were provided inside the box. It was easier than I thought to examine parts of the dress without completely taking it out of the box. The dress smelled nice, and the dirt I noticed on it before was gone. Thank you to Olivia and the team at Elegance Preserved for taking such good care of my dress and for being so easy to communicate with every step of the way! read more

I bought by wedding dress in a sample sale at Kinsley James. They recommended Elegance Preseved for cleaning and preservation for my dress. The service is excellent. Olivia was the one who assisted me with the process. It was convenient because they would pick up the dress and drop it off when the cleaning is done. It was an over all stress free and easy process. read more

Service was high quality, from start to finish. They kept in close contact (crucial for a bride!), were efficient and my skirt/veil were perfect. Highly recommend! read more

I highly highly recommend Elegance Preserved for wedding dress cleaning and preservation. I has the best (seriously) experience. From communication to the actual cleaning - they were professional, responsive, affordable, and a pleasure to work with. I don't live in SF but they make it so easy. I shipped by dress via UPS and they shipped it back to me in a nice box. I ended up needing the dress rush because I am having a second wedding in Ireland, just weeks after a celebration in Brooklyn and they complete accommodated by needs. They also made me feel so good about the process. They called me to tell me that the dress had arrived and were so lovely over the phone. They made a process that could have been very stressful - the easiest. And my dress looks just like new!!! I emailed my friend who lives in SF - that hasn't even gotten married yet to tell her about Elegance Preserved that she should use them! Dress Type: Alyssa Kristen - Amelia Gown Boutique: Schone Bridal Brooklyn Found Out: From Schone Bride read more

I love my wedding dress and I knew I wanted to have it cleaned and preserved.  I was really worried because it was in pretty bad shape after the wedding - the train was dirty and a little torn from our vineyard photos, it had a glass of some hard liquor spilled on the front, and some of the beading was coming loose.  I researched the different cleaning and preservation options, and Elegance Preserved came up in my searches with great reviews.  They were super easy to work with from beginning to end and I was very happy with how they communicated with me about the status of my dress. I contacted them while we were sheltering-in-place and they made the process so easy.  We did everything via email, text and phone and they offer full service drop off and pick up of your dress, which was so convenient.  The pick up and drop off process took less than one minute each time and both of us wore masks.  The whole cleaning and preservation process took approximately 3 months from the order date to completion.  My dress was designed by Sophia Tolli (y11630) - it has several layers, lace, beading, and a long train. I am so happy with how lovely everything turned out. Special shout out to Olivia! read more

So thankful! Elegance Preserved saved my dress! My wedding dress had been in storage for several months and upon airing it out for an upcoming fitting appointment, I noticed several ugly yellow stains. You can only imagine how upset and helpless I felt. Thankfully, my SF-based tailor recommended Elegance Preserved. They have two locations (one in San Francisco and another in San Mateo); and I relied on the San Mateo shop due to its proximity to me. After completing a quick online order request, I was pleasantly surprised to have a representative follow-up on my request -- what excellent customer service! After a brief consultation over the phone, they were able to accommodate my tight schedule and do a rush cleaning. Throughout the entire process -- from drop-off to pick up -- I felt very comfortable and confident that they'd be able to rescue my gown. Their prompt status updates and constant communication throughout the process settled any anxiety I had. Upon pick up, they also let me inspect the dress before taking it home. The dress came out practically brand new! Sean, Olivia, AnaKaren, Chester...the entire Elegance Preserve team saved my dress!  I cannot thank them enough for doing such an amazing job and helping out when I needed it the most. Save yourself the stress and anxiety of looking for the best wedding/special occasion cleaners. Contact Elegance Preserved for exceptional service and genuine friendliness. read more

I decided to surprise my wife on her birthday with a special gift, her wedding dress preserved! I searched for wedding dress preservation in San Mateo and Elegance Preserved was the first result. I am the husband who didn't know what I was doing, but Olivia helped me throughout the entire process. This business has amazing customer support and answered all my questions every-time I reached out. I had specific requests for pick-up and drop-off of the dress, and Olivia made it all work without any issues. The preserved dress look simply flawless, all the stains were gone and loved the box! read more

I had my bridal gown cleaned and preserved and I couldn't be happier. Elegance Preserved made the process very simple and even picked up my dress from my house! All I had to do was taken photos and upload them to their website and they did the rest. I actually ripped my Elegance of Australia dress during my wedding and had dirt stains from our outdoor venue. Elegance Preserved reach out with total cost after they accessed the damage and sent an email when it was ready. Olivia was so friendly during pick-up/drop-off and gave an ETA throughout the morning so I knew when to expect her. Overall, super happy with how my dress was cleaned/preserved and their communication throughout. read more

I found Elegance Preserved from my wedding boutique. They had amazing things to say about this company, and I am so happy I found them! I was helped by Olivia, she was great and really calmed me down. I was super nervous! It was my wedding dress! They walked me through the process and told me the completion dates. It seemed a bit long, but it wasn't a problem. They told me I could have the dress back sooner if needed, but I wasn't in any rush. I just wanted it to look like the first day I wore it again, it came out great! At pick up they opened up the preservation box for me, and reviewed my dress with me. It looked beautiful! I am excited I found them, and the new location in San Mateo is very convenient. I had a great experience and I believe all of us brides should be so lucky! Thank you Olivia! read more

Unlike most who were referred to Elegance Preserved, I found them via searching online. Their website was very clear with what they do and how the process worked from the time they receive the dress, to the time they hand clean it, to the time you receive it. There were options as to how you'd like to have your dress stored, and no where did I find my questions weren't answered. Filling out the online form, to bringing the dress to the drop off store was everything the website stated. There weren't any surprises at all. That's rare, but I'm telling you this company is exceptional. My daughter's wedding dress, her Chinese red silk dress, and her short waist long sleeve jacket were all professionally and carefully cleaned, preserved together, and carefully stored in an archival box with a muslin protective cover over the box. I worked with Olivia who was absolutely fabulous at the San Mateo store from start to finish. At no time was I worried about any piece of my daughter's wedding apparel because the staff at Elegance Preserved made sure to communicate with me every step of the way and in particular to the silk dress where the dye can lighten with cleaning. The turn around time spent was about three months which is just right given the time of the year (wedding season). After the three months, the dress was preserved beautifully. Because my daughter had three pieces, I felt the price was excellent. I am extremely pleased with Elegance Preserved and I wouldn't hesitate with using them again because of how careful they are with the materials they were working with. Since my own wedding dress is out of its preservation box (because my daughter wanted to try it on, and unfortunately it didn't fit), I'll likely bring it up to Elegance to have them clean the dress again, and archive it for maybe my future granddaughters. :-) If anything, I think the service Elegance Preserved provides for us who are local to them would be the same kind of service for those who are out of the area, and out of state. This company is very careful, and pays a great deal of attention to the dresses/material they work with. Equally important, the people who work at Elegance really take care of you, the client/customer, and they listen to your concerns via email, text, or through the phone. (Thank you so much Olivia!!! You are the best!!!) read more

I purchased my Morilee Marissa wedding gown from Trudy's Brides in San Jose and was recommended Elegance Preserved for my cleaning and preservation needs. They were friendly and easy to work with. I appreciated that I could conduct all of my business at the San Mateo store instead of driving into their store in SF. There work was exemplary as they were able to get dirt off the trim of my gown and the preservation was beautifully displayed. I would highly recommend them. read more

I found my dream designer dress at Kinsley James in Walnut Creek. Due to COVID-19, we needed to postpone our wedding, so I requested a recommendation for a preservation company so my dress would stay perfect while waiting for our perfect day. KJ recommended Elegance Preserved, and it has been nothing short of a dream working with them! They are so responsive, by email or by text, and have implemented great protocols to protect the dress and protect you (distanced pick-ups and drop-offs, local delivery options, complimentary cleaning after the wedding date, etc.). I am so happy that I went with Elegance Preserved! read more

I bought a beautiful used gown from Emerald Gowns I. Berkeley but wanted to get it dry cleaned. I searched for a long time trying to find someone local to clean my dress. Elegance Preserved came to my house to pickup my dress and delivered it back to me so quickly! The dress looks perfect. It is a complicated dress with multiples layers of different fabric and lots of design and bead work and they did a wonderful job with it! read more