Mike's team was incredible!!! Scott, Jon, Mike and Ty were super efficient, professional and just…read moregreat guys overall. They went the extra mile to make sure everything went smooth for us. I would highly recommend Accurate Moves!!!!! Thanks Guys!

This was a Yelp project to which accurate moves by Mike responded quickly. He asked some great…read moreclarifying questions and immediately provided a quote which was far more reasonable than any of the other submissions we had in Yelp projects. Mike, and his colleague Scott, showed up in a nice large truck and loaded up quickly within an hour. They were efficient and took great care to make sure that none of our items were damaged. The move was from Rocky River to Vermilion and within 3 1/2 hours, everything was deposited in the new location with care and attention. I was really pleased with all of the communication I had with Mike in person and electronic. They were repeatedly willing to move things around in the new location to suit our needs and that was really nice to see. It was a full service move and I cannot recommend accurate moves by Mike enough!

We have used this moving company twice now to move an elderly family member. They were very…read moreprofessional, efficient, and personable. They took care with her things as they packed and unpacked. We would use them for every move. Pricing was very fair and competitive to other companies, the final charge was actually less than the quote. Great communication. We knew when they were on their way and when they arrived. Very grateful we found Moving Ahead Services!!!

1 Star -- A Terrible Moving Experience…read more I cannot recommend this moving company. Our experience was extremely disappointing from start to finish. The movers were rude, unhelpful, and unnecessarily rough with our belongings and our new home. At one point, we asked one of the movers to please be more careful with our walls. His response was, "What do you want to do, this yourself?" That response was incredibly disrespectful and completely unacceptable, especially when we were simply asking them to take reasonable care of our home. There were also significant problems with our belongings. A number of items were misplaced, and some table legs were eventually found in the company's Lost and Found. When the company offered to return them, they were left at our old address rather than our new address, which was yet another unnecessary problem we had to deal with. Even more frustrating, the movers left a substantial amount of our belongings at our old address, telling us they didn't have enough room in the truck. This included heavy items such as our treadmill and rugs. We were then forced to spend several additional hours and our own money hiring another moving van to retrieve and move the items ourselves. When I contacted the company about receiving some compensation for the problems we experienced, I was asked to sign an NDA agreeing not to speak negatively about the company in exchange for receiving some money back. I found that extremely troubling. After such a poor experience, I believe customers should be able to honestly share what happened to them rather than being asked to agree to silence in order to receive compensation. Moving is stressful and expensive enough without having to deal with careless handling of your belongings, items being left behind, belongings being misplaced, disrespectful behavior, and then additional out-of-pocket expenses to fix problems that shouldn't have occurred in the first place. I would be extremely hesitant to use this company again and would strongly encourage anyone considering them to look carefully at other options. This was one of the worst customer service experiences we've had, and I cannot recommend this company based on what happened to us.

After cleaning out Mom's house, there were a few things to take from Ohio to California. Mainly…read morethe desk my dad built. It seemed a big headache and cost to think about trying to rent a truck and do it myself. I was going to just forego taking the items but my kids said I would regret it. So I did a lot of research. I chose U-Pack for cross-country shipping and couldn't be happier. It was so super easy and affordable. I don't hand out "amazing" compliments often , but the whole process was AMAZING! They helped from beginning to end and they were in contact step by step. Everyone was super nice, professional and prompt. The unit was securely built and arrived clean. My brother, the packing guru, used straps to secure items. When I opened the door upon arrival in California, not a thing was out of place or damaged. It truly could not have been easier. We emptied the unit at our leisure (3 day window) and they promptly picked it up. I'm so glad I arranged to have items shipped. My kids were right - I would gave regretted not having my dad's desk. Thanks U-Pack for making it easy.

Moving across the country is ordinarily a challenging process. U-Pack made it hassle-free. We…read morecalled U-Pack, got a very reasonable quote (especially reasonable compared to competitors) and had a moving container delivered exactly when we needed it. The customer service was impeccable each time we communicated. Once dropped off, we had three days to pack it up and lock it and they took care of everything from there. They moved the unit from Ohio to MN and even stored it for us for a small fee until we could move in. They dropped the storage unit in front on our move day and had it picked up and out of the way the next day. Highly recommended!!!

Good people and fair !!!!! I can't say enough ! Very polite even the driver and workers are all…read moresuper nice

They knew a week in advance what was needed to be moved. Once they arrived on site, they made…read moreseveral exceptions...we can't take this, we can't take that. Given the overpriced quote we received only for them to nix 1/3 of it, what's the point. Useless movers.

This was the best moving experience I have ever had! And I've moved a lot!…read more James and his team were punctual, careful, and friendly. They got our move done faster than expected and each one was a pleasure to deal with Hopefully I won't be moving for a few years, but if I so, I'm going with Leader again, and requesting James and his team.

We originally booked Leaders to move furniture only. The day before our scheduled move, John, the…read moreOperations Manager, called to confirm everything for the following day. During that conversation, I asked what it would cost to add approximately 70 boxes to the move. John told me the cost would be "anywhere from $2 to $5 per box, depending on how big each box is." I told him I would discuss it with my husband and get back to him. Less than an hour later, I called back and spoke with Kevin, the General Manager, to let him know that we wanted to add the boxes. Kevin gave me a price that was above the $5-per-box range John had just quoted, with no consideration for the size of the boxes. I explained to Kevin exactly what John had told me only moments earlier. Instead of acknowledging the discrepancy or trying to find a reasonable solution, Kevin repeatedly told me that "the system doesn't quote like that," that John must have been giving me an average, or that perhaps I had misunderstood John. That was extremely frustrating. I was simply trying to resolve a pricing discrepancy between two people within the same company. Rather than taking ownership of the situation and working with me to find a reasonable solution, I felt as though the responsibility was being placed on me. At that point, I told Kevin that I was so frustrated with the sudden change in pricing and the way the situation was being handled that I wanted to cancel the entire move. Kevin did not attempt to resolve the issue or retain our business--he immediately took us off the schedule. Fortunately, we had enough flexibility with our move to take our business elsewhere. But I was genuinely surprised that a General Manager would handle a customer situation this way, particularly the day before a scheduled move. For a company with such high ratings, I expected much better customer service, communication, and transparency. My experience left me feeling that Leaders was not "leading" in those areas. I also have to question the company's "no hidden fees" claim based on this experience. From my perspective, the price changed after we had already committed to the company, and when I questioned the discrepancy, I did not feel that my concerns were taken seriously. This review is based solely on my personal experience, but I would strongly recommend getting every price and every potential additional charge in writing before committing to a move with this company.

This was the first time I've used any moving company; I'm…read moregetting a bit too old and fragile to do it myself :p The company sent two people for a local move in downtown Cleveland (1B/1B ~750 SF apartment). They were quick (finished in under two hours), polite and awesome. :)

After seeing all the great reviews, I had to try out Bright Eyed Moving! Rob and Bobby were…read morefantastic. They moved me from Lakewood to Fairview Park, Ohio, at a speedy rate, but were very cautious and professional. I was given a time range and they arrived within it friendly and ready to go. Prior to the move, they called a couple of times to confirm locations, prices and optional add-on's. They were able to supply me with a cover for my mattress (that I got to keep!) and proper care for some more fragile items. I was absolutely blown away by their help! Thanks again guys.

I've used Ark movers previously and was extremely satisfied, so I hired them again, both guys were…read morelong term employee's, both were very professional and quick working. We had some changes made during this 5 stop move and they were quite accommodating. I had some concerns about the final bill, and I misunderstood the rate and charges. Excellent movers, very accommodating, just make sure you understand the rate so as to avoid some unnecessary confusion. Jeff Janosik

these idiots bring new meaning to the phrase you get what you pay for". I spoke with them on the…read morephone and told them exactly how I wanted to move to go. All furniture in the garage. Things I want to keep on the left on the silver tarp, things I wanted to sell or donate on the right on the blue tarp. All boxes were to go into the living room, dining room and spare bedroom. What did they do on the day of the move? After having gone through it three times with them? They put the furniture randomly all over the house, put all the boxes into my garage. That was 2 1/2 years ago. I have not been able to afford to hire help to undo this cluster of hell. I should have called the . Instead what did I do? I paid them and tipped them! I would hire these guys again never. If you are female, do not even think about giving these freaks directives. They can't and won't listen to a woman.

This was my second time using them and I was greatly pleased. This was a three person job and two…read morepeople got the job done in half the time allotted to complete this job. There was no walking slow. They came in and accessed the job and got to work. What I paid for this job, the value was far above what I received. They were very pleasant and courteous. I highly recommend this vendor!!

I would NOT recommend this moving company…read more The move started out well. They arrived on time and initially seemed professional. Unfortunately, things went downhill quickly. First, the movers started putting items on the truck that I had clearly set aside to throw away, including a dryer. After loading things that weren't supposed to be moved, they then told me they were running out of room on the truck. Once we arrived at the new place, the pace became extremely slow. There were four movers, but at times it seemed like only one person was actually going back and forth upstairs and putting furniture back together. I was told they were using a "chain line," but whatever system they were using was not efficient. The move ended up taking two hours longer than expected, which added approximately $500 to my bill. Even worse, they broke my daughter's TV, which she had only owned for about four months. When I tried to file a claim, I repeatedly called and was told that a manager would contact me. I kept speaking with the same person, John, who would act surprised each time that no manager had called me back. Eventually, they stopped answering my calls altogether. As we've continued unpacking, we've discovered another serious issue. The TV stand had been taped closed with belongings inside of it, but when it arrived at the new place, those items were missing and the TV stand was empty. My biggest problem isn't just that things went wrong during the move--it's the company's lack of accountability afterward. Items were damaged, other belongings appear to be missing, my bill increased by hundreds of dollars because of the additional time, and my attempts to resolve the issues have been ignored. Based on my experience, I would not use this company again and cannot recommend them. If something gets damaged or goes missing, don't expect them to make the claims process easy or to take responsibility.

Horrible experience. They notified me an hour before scheduled delivery that their truck broke…read moredown and couldn't deliver for 3 more days. Cross country move so I did not trust their services after this and cancelled.

Awful service This…read moreis my 3rd and last cross-country move with Packrat. At every step, they've messed up my order. I don't know why service hasn't gotten so bad but their MD mgr. told me this is par for the course. I will never use them again. Moving is stressful enough.

They could have done better. Unfortunately, a few things were missing and had to be brought back…read moreand one of the legs to my ottoman was missing. Plates and cups that were packed were broken. No one was reading the "fragile" signs written on the boxes. And when they arrived at my new location not all the boxes ended up where they should have been placed. I paid a lot of money and don't feel like I got the quality I deserved.

The came next day with 4 guys. They showed up on time and worked hard cleaning out a hoarder house.read more