We took in a suite that had only been worn three times for dry cleaning to freshen it up for an…read moreoverseas wedding. When we got it back, they had pressed it so badly that all the seams showed through and had ruined the suite. When we spoke to the owners about it they became all defensive and refused to acknowledge that they had ruined the suite, and I mean seriously defensive, like screaming at us and having a fit. Eventually, they offered to refund us our money for the dry cleaning, but still refused to take accountability for the damage they caused to the suite. I had to throw the suite away and buy a brand new one for the wedding. DO NOT USE THIS DRY CLEANERS, THEY WILL RIP YOU OFF..... P.S. I had to give them a one star, but would have given them a negative rating, if it was possible.

I needed a dress altered. Went in and asked if could pin so see length, no was the answer. Kept…read morepointing at while line he had drawn on dress and was unwilling to help. Would not recommend!!!!!!!

" Moved to Charlotte, NC in November. Started using this…read morebusiness for our dry cleaning needs as soon as we arrived. So far, they are great. Fast and always on time. I love using the app. I can schedule a pick up with ease at anytime and turn around is super quick. So far so Great! "

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

Warning! I NEVER WRITE REVIEWS! If I could give the owner, Leila and her company ELITE CLEANERS of…read moreCharlotte a zero star, I would. They charged me to fix a hole in my cashmere sweater but they did not fix the hole and better yet, they blamed it on me!!! Leila said I ripped it when I put it on! They also ruined my sweater when they tried to remove a coffee stain. Now there is a huge white spot on it. Look at pictures below. Not only was she rude, she said she treated "loyal" customers well. I WAS a loyal customer - in fact I BROUGHT hundreds of dollars to her after we had a moth inspection. For some reason she couldn't find those records and said that she could see my husband's acct/phone number but since I had only brought in a few garments, I wasn't a regular client. She said that I had worn the garment, which was accurate because I packed quickly, grabbing my freshly dry cleaned lightweight sweater for my weekend trip to the mountains. Upon arrival, and discovering my sweater was damaged, I had no choice but to wear what I had packed. It's laughable really.

They changed over to Tide Cleaners with literally no warning to anyone - even their own employees…read more Now their processes have changed and the customers had no warning.

They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

5 stars for the dry cleaning, -5 stars for the alterations! My dresses were INCHES smaller than…read morethey should have been and upon pickup I asked to try them back on before leaving and they said that wasn't necessary... I got home neither dress I had them alter would zip at all (it had not even been a week since I dropped them off). The stitching was cheap and ripped right out, which is good because I had to take them both to another tailor to get them fixed! She said one of them had a 25" waist... I have a 28" waist so there's no way it was sewn to the correct pinning location. Additionally, one of them had a big black scuff on it that I had to get out that was not there before alterations. I called and left a VM with no response. Called a few more times to follow up and no one ever answered. Will likely return for cleaning as they did a nice job, but do not waste your time getting anything altered here! Super disappointing.

THE WORST!!! Save your money and never come here. I took in jeans to get re-hemmed and one pair of…read moreleggings to get hemmed. They told me it would be done by the following Friday. When I came in to pick them up, the two items were not done and I was met with "they will be done by Monday" so I came in on that following Monday and they told me they would be done by Wednesday. I was out of town for work so I came back on Friday which at this post was ONE WEEK later than the original promised date. I needed these items for a trip and I was on my way out... they told me that the items wouldn't be done until the end of the day!!!! Then after I complained, my leggings magically appeared and the guy at the register told me he could fix my jeans in 30 mins. I came back 45 mins later to make sure he had ample time. He gave me back my jeans with a raw hem!!! I told him that I had asked to get them unhemmed and re-hemmed bc the original tailor took in too much. He said he could do them in 15 mins. I came back again, and to be extremely frank, it's the worst hem I've ever seen. With uncut strings everywhere and no clean stitching! He said sorry they don't look very clean, I was in a rush. No kidding!!!!!! He then gave me an attitude when he charged me $35!!! He said "well they were supposed to be $40". WORST CUSTOMER SERVICE AND QUALITY OF SEWING. I'm actually in shock.

This must be by far the best laundromat in the area! I walked out of there and I forgot I was…read morewalking out of a laundromat lol. The place was spotless clean inside, Machines look good and updated. Friendly staff I was greeted by Leah she was excellent if there was an option to give 10 starts I would. Leah was easy to communicate, gave me a breakdown of the prices. Gave me an option to pick up y clothes same day or next. I choose Next day. Next day pick up was smooth, they did a grate job I saw Leah again had my clothes ready for me. Smooth transaction I will visit here again.

Cleanest laundry I've ever been to. But they are cashless. They are a little pricey too but they…read morehave everything a person needs to waah and dry. They also have vending machines and a small store nearby for snacks and drinks.

They have a sign saying punch cards here and 4th visit free. It's my 2nd visit but the counter…read moregirls aren't around but I'll ask for my card. I may be back 2 more times. The washer says 3.50 but I think it wanted 4.50 of quarters cuz it kept asking. Saw some geese outside chilling, went to food store (generic type) across the street and bought them a bag of frozen corn! 2 of the 4 cheaper machines are currently broken but I was there as someone was emptying one. I also noticed a couch around the corner w kids toys but the outlet may not work. My cords are unreliable so I can't say for sure on the outlet. I like it here and I'll be back

Nice staff here to help you if you're new to The Laundry Room, and an overall nice facility …read more.. clean with fans keeping the air moving, coin changers for those that need it, and an all around good experience. This facility takes in drop off laundry, does work for commercial clients, and is open for walk ins ... try it next time you're in the market for a laundromat.

Illyn and Mary are fantastic! Everytime I pick up my clothes they are so helpful and friendly!read more

Love this place, best dry cleaning in Charlotte area. Always quick with turnarounds and clothes…read morelook great.