Went there for a replacement of seat warmer module. They had to tear seat apart to accomplish. They…read moredid a wonderful job for a fair price.

I have used them several times for my vehicles. They do great work and charge a fair price. I…read morehighly recommend Masonic!

Located in an industrial strip just off busy 11 east of Greenfield. Inside is a clean and narrow…read morefront area with service advisor stations. They sent me a text link of the inspection results and options, including what was broken and needed immediate repaid, with the prices. I selected what I wanted. They sent me a notice it was done, and called. They were polite, the prices were fair. They were very quick, but they explained that for some some reason they had an opening that Tuesday, because normally they have reservation for quick service.

I gave this shop great review even though I had to take it back twice for problem with my fuel…read morepumps on my 3500 dodge diesel that they installed,but now im stuck in ithaca mich on my way up north because again im spraying fuel all over the road ,fuel all over the driveway that i had to scrub clean twice and not to forget 25 bucks in diesel fuel all over the gas station grounds ,this is not a shop for diesels I've learned. To scared to take my truck back there , can't go back for a third time . Family trip has been punished and now waiting on tow truck . Thanks curt's

Nick and the crew at Interstate provided outstanding service! They were able to get our complicated…read more2008 Lexus hydraulic suspension system repaired in a timely manner at a very fair price. They provide honest service and know cars. Don H

Went in thinking we had 3 problems with our Pacifica. Turns out none of them were problems. They…read morecould have taken advantage of us but they didn't. They were honest and wanted to let us come back to the hoist and show us the truth. These people rely on good quality work, honest people and good business practices. They are our go-to place now for all things car repair/maintenance related. Really appreciated you gentlemen. Thank you.

Great service from Adam and the team. Great communication and fast, efficient service. Pleased!read more

Provided incorrect and conflicting information regarding replacement parts for my vehicleread more

Made the mistake of trusting reviews, and it cost me over $2,000.00. Helped a friend get into a…read morevehicle and 8 days later the rear differential blew out. For those that don't know, its a 2000/3000 repair. The repair shop that was QUALIFIED to complete the repair said, "If anyone looked underneath this vehicle they would have seen the leak. Get ready to pay for unforeseen repairs, or BRING AN ACTUAL MECHANIC....They have zero integrity and prey on low income / bad credit. This is a direct quote after giving them an opportunity to do the right thing and meet me half way. An "AS IS" sale means that the buyer accepts the vehicle in its existing condition, with all its current faults, whether known or unknown at the time of purchase. This provision releases the seller from any responsibility for repairs or issues that may arise after the sale, as no express or implied warranties are provided. Tow                     $142.14 Rear Diff Part             $1,218.00 Labor / Ring and Pinion     $798.25 TOTAL                   $2,158.39

If they had horses available then that would be their only reliable transportation. Please have a…read moremechanic with you if you go near this establishment. Sold as-is. As in we have not looked closer than 100 yards at the vehicle your buying.

Always my first choice for brakes and exhaust service. Very competitive prices and excellent…read moreemployees.

They welded on my car with batteries connected. Literally a rookie mistake. Now the ABS and…read moretraction control light are stuck on. The service desk when asked if they disconnected the battery when welded said "no, it's not an issue". Anyone with experience in the past 30 years know that's bad news for digital electronics. Will back to see how they are going to make it right. Even the basics like, I gave them the correct gasket for the cat, did they use it? Nope. Stuffed a crap gasket in there.

The reception is right when you walk in, pretty close by. All of the sales staff have little desks…read moreall throughout the sales room. Had a big expedition, escape as well as a bronco sport in the showroom. They have skeleton statues of Halloween decorations, right out front. We ended up parking over by the service area, since the front area is at an awkward spot in the corner. We had another male sales man greet us after the receptionist asked what we needed help with. Rich C. ended up chatting with us towards the end of our visit. He's the same sales person that had dealt with my mom's last purchase many years ago. My mother was able to get an idea of size of an Escape (ICE) and a Bronco Sport. Rich and his team member were both friendly and helpful and made my mother feel quite comfortable and at ease too.

Every time I take my 2021 Bronco to Roy O'brien there is an issue afterwards…read more Wire on rear defrost broke- they soldered it back on to only break off again. They replaced whole back window but then plastic trim piece around wire kept popping off so they ordered a new one after a few return trips to have them fix it. Took in for The Works and decided to let them wash it. I later find 5 paint chips in a row on the hood. Took in for another Works package but with no wash. Got home and noticed a good section of my gloss black grill is now dull with no shine like someone used possible brake cleaner to clean some oil off it. Took in 6-26-26 for the Works and then they scheduled a mobile that day for a recall on info center update. They came but never completed it. Were supposed to call me with a plan to complete. No call! Here I am 6-29-26, 20 miles from home and it blew all the coolant out all over under the hood. UPDATE: Had it towed to Suburban Ford in Romeo where the service department was a whole lot friendlier and more on the ball. Having them do all repairs and recalls as I'm done with Roy O'Brien. Also, when I bought it I paid $1,900 for an extended warranty plan which I now find out only covers it up to 48,000 miles. WTF, all that cash just to get an extra 12,000 miles of warranty. I swore I was told I was getting 8 years and 100,000-mile warranty. Good-Bye O'Brien Ford!!!!

Not to be trusted. Bought a 2025 Acura with 2600 original miles listed . Had problems a few weeks…read moreafter delivery. Come to find out motor have been swapped with a Honda engine with unknown milage. They swore it had not been swapped. After months of problems they finally admitted the engine had been swapped. . Not to be trusted

This review is strictly about Spectrum Autoworks' collision service…read more My car got hit by a deer. It crushed the entire right front end of the car. Upon the recommendation of my boss who had just had her car there the day before, I spoke to Eugene & took my car over. The very first thing that I was impressed with was his immediate attention. He looked at the car and then offered his condolences -- along with assurances that he could repair it & would work with the insurance company. He apologized that someone else had his loaner car, but he immediately took me to get a rental car. (I had not asked him to do this.) The first place didn't have anything appropriate available, so he took me to another place. He also asked questions that I hadn't thought of, and he waited while I called the insurance company to make sure that they would reimburse me. The repair itself took a lot longer than I'd anticipated; I would assume it was because of all the parts that were needed. It also took the insurance company several days to go out and assess the damage. In the end, though, they did a wonderful job. My car looks brand new, just as it did when I first bought it. I believe they also cleaned the inside, as it looked shiny clean. My only real complaint is that I wasn't really kept informed during the process, but Eugene did respond immediately when I texted him.