I just had a toilet installed by Ricardo Gonzalez from Elite Rooter, and I couldn't be happier with the service! He arrived right on time, was extremely friendly, and took the time to explain everything so I knew exactly what was going on. The installation went smoothly, and Ricardo made sure everything was working perfectly before he left. He also cleaned up the area afterward, which I truly appreciated. If you're looking for reliable, professional plumbing work, I highly recommend Ricardo Gonzalez. Excellent service from start to finish! read more

Elite Rooter - Beautiful work! - Plumbing Near Me - San Diego, California

Jerome came in for an estimate and at our request stayed to replace our disposal. (He of course checked with his boss first.) He even helped me figure out where my elderly Mom's fuse box was. Service above and beyond. Highly recommend. The price was better than ....the big box store. read more

If I were you, I would do myself a favor and find a different plumber. The communication here is terrible and you can expect tacking on pricing after the initial quote. Poor response when there were issues happening. I regret using them. I actually just had to have a contractor come and repair the vent on my roof because it was magically bent back after elite rooter came out to try and get a visual down pipes on my roof. read more

AVOID this company - Property Damage, Upselling, and Zero Accountability Elite Rooter Plumbing damaged my toilet by gouging the porcelain with a metal auger improperly, leaving permanent stain on it. What's completely unacceptable is what happened after they damaged my property: no acknowledgement and no response. The technician ignored the issue, and customer service failed to follow up, respond, or take responsibility for the damage they caused. No apology. No accountability. Also when he tries to diagnose the clog, the technician immediately pushed an extreme and unnecessary recommendation: cutting open drywall and installing a two-way fitting, with a $1,600 charge just to "inspect further." This felt like upselling through fear, not professional plumbing. This company demonstrates careless workmanship, aggressive sales tactics, and a refusal to stand behind their mistakes. If you hire Elite Rooter, be prepared for property damage and silence when something goes wrong. I strongly advise choosing another plumbing company. I am documenting this publicly because private attempts to resolve the issue were ignored. read more

Elite Rooter - Plumbing Near Me - San Diego, California

Terrible Experience I am extremely disappointed with the service we received from Elite Rooter. What began as a simple call to clear a backed-up kitchen sink turned into months of stress, property damage, and ongoing issues. After researching local companies, we chose Elite Rooter based on their positive reviews. They arrived and began working on our drain from the exterior of the home. During the service, we were told that our plumbing system was outdated and urgently needed replacement. We were quoted $45,000 for new plumbing lines. While on our property, their crew cut holes into our kitchen and bathroom walls to access pipes. No protective measures were taken to cover our home or belongings, resulting in fine dust and debris covering the entire interior. Shortly after, they attempted to upsell additional services, claiming our water lines were leaking. This raised concerns, so we hired a second professional for an inspection (at our own expense of $300). That inspection revealed that Elite Rooter had damaged our main water line. We never experienced a leak prior to their work. When confronted, Dion, the project manager, admitted fault and agreed to reimburse the inspection cost and replace the water lines at no charge. The replacement work was also poorly handled. Our copper water lines were replaced with plastic lines that were run through the roof to various fixtures. During this process, one worker stood on our brand-new drying machine and dented it. When we raised the issue, responsibility was denied. Throughout the project, there were multiple unprofessional incidents, including a worker bringing his spouse to our property, where she sat and stared at us, creating an uncomfortable environment. Accountability was consistently avoided despite clear errors and damage. The project took approximately four months to be considered "complete," yet significant issues remain: * Unrepaired holes in walls * Uneven concrete work * Plastic water lines running through the ceiling * Poor water pressure * Electrical shocks while showering (still occurring) * Sewer odors throughout the home when flushing a toilet * Continued need to hire outside professionals for inspections and repairs Even now, Elite Rooter continues to return to fix unresolved problems. Overall, the workmanship, professionalism, communication, and accountability were unacceptable. Our property was damaged, our safety compromised, and the experience has been exhausting and costly. I strongly advise others to avoid using Elite Rooter for any plumbing services. Dion, James & Kyle were just a few names that were head of this project. read more

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Omar quoted me a price to install 2 new toilets at $275 per toilet and I would purchase the toilets. I had an appointment for a return visit at 8 - 9 this morning to do the actual installation. No Show. I called and apparently my appointment didn't get to the scheduler. They sent another tech, Stan, out sometime after 11 a.m. He was given the task of telling me that my NEW price would be $750 and I was told I had to put a $50 down payment on today's service! Not Stan's fault and he did a good job, was polite, cleaned up after himself and professional. Clearly someone is toking a little too much...hence the memory lapse of the quoted price. I will not use this service again! read more

Grayson's team arrived at my house to investigate a leak I was unaware of for a while in my shower until I noticed water damage. They diagnosed the problem promptly, explained the process and helped me figure out financing so I could get the shower repaired quickly without completely "breaking the bank." The pricing Elite offered was better for the repair recommendations than other companies I compared them to. Grayson and his team were all knowledgeable, professional and helpful. He managed his team and my project well. I highly recommend Elite Router if you're in need of a plumber in North County, SD or anywhere in SD County. read more

I would like to start off by saying how professional & knowledgeable your worker Ricardo Gonzalez is. I had your company come to fix my plumbing clog. He explained what he was going to do to fix the problem. It didn't take long and Mr. Gonzalez had it taken care of. What a piece of mind to hire a company that does what it says. Ricardo Gonzalez is definitely an asset to your company. read more

Donovan and his team did an amazing job. They came to my house on time and even wore shoe covers without being asked. The team quickly diagnosed and fixed my drains. My new go to plumbers for life. They did a fantastic job replacing my old pipes and kept my house tidy and clean throughout the whole project. 10/10 would recommend. read more

Stan Smith was our technician and with his problem solving skills and ability our plumbing issues were solved.. We looked forward in the future of working with his professionalism, and for any of our plumbing needs.. read more

I had a great experience with Ricardo Gonzalez from Elite Rooter. He came out to cable and clear my drain and was extremely thorough and professional the entire time. Ricardo explained the process in a way that was easy to understand and made sure I knew exactly what was going on. He worked efficiently and clearly knew what he was doing. The problem was resolved quickly, and I was impressed by how careful he was to leave the area clean when he finished. Ricardo was also very kind and patient, answering all of my questions without making me feel rushed. It's not often you find service that is both skilled and genuinely considerate. I would absolutely recommend Ricardo to anyone needing drain or plumbing services. read more

I have memorable and not memorable experiences with plumbers and plumbing companies. Usually the memorable ones are memorable for the wrong reasons and the not memorable ones are...meh or...did the job. My experience with Caleb (and Grayson) but mostly Caleb was excellent. He was respectful about the home (wearing booties without request), professional in both assessment and repair, and went the extra mile to ensure that the job was not just done, but to ensure that the job was done correctly and well. And he advised on potential future problems and how to handle. when you call, hope for Caleb and Grayson though my bet is everyone there operates the same way he does. read more

Highly recommend Elite Rooter for any plumbing needs! I called about a leaking kitchen sink and they were at my house in a hour. Kailib diagnosed the problem quickly and luckily it was an easy fix. He was very professional and helpful. Thank you! read more

If you need someone now to trust in tackling your home's plumbing issues, contact Elite Rooter. The quality of their work is second to none one. They are quick and efficient. Their work was barely noticeable in the front yard. On top of that, it's all backed by a 25-year warranty. That will give anyone invaluable peace of mind. Aaron, Jerome, and Omar are top notch and will take care of you for reals! Thanks for all your hard work gentlemen. read more

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Victor was the best. Fast, clean, nice. Highly recommend. He solved my shower drain issue like nothin'

Two polite and professional men came out promptly, thank you, but they did not have the equipment necessary to accurately diagnose or open the blocked sewer line. After an hour or so a polite and professional field supervisor came out with a camera, and after a bit said they found the problem and opening the line would require significant work, about $6500 (really?), but he could get it done today--which was important, very important, but too pricey to hire without a second opinion. New contractor's second opinion was $99, but he brought a camera and showed me where the block was, why it happened, how to prevent it from happening again, and cleaned it all out as part of his $99 call. Polite and professional is great, but competency is greater. Very disappointing. read more

Please read to the end: My toilet was blocked and started leaking from the bottom, I called last night, Nov 13th, and they said they would have someone out to me within the hour. This was about 4.30 pm. No-one arrived. I keep calling and they stated that the technician was doing extra work at the appt before me and would be there soon. I called twice afterwards and kept getting the runaround. I then, trying to understand, made an appt for the morning of Nov 14th. They said someone would be with me bergen 8 and 9 am. I said it's that definite as I will have to take time off work to be here for them. They said yes as it's the first morning appt. So next morning I call at 8:30 am to see if anyone is coming and the lady who answered says that all the technicians were in a meeting and wouldn't be able until 9:30 and 10 am. At that point I told them to stuff their company and told them my time has been wasted as I could've called someone else the previous evening. This is a company that doesn't know what their front end is doing, total chaos and a complete waste of time and the phones who answer the phones are full of b.s. which I'm sure is removed in a more timely manner than my toilet blockage was. They simply don't care it appears. EDIT: I had a call from the supervisor wanting to make things right so they sent a technician out and he arrived at 11:30 on the 14th. He fixed my toilet in a couple of hours and was very professional and friendly. He left my bathroom clean and tidy. His name is Grayson Davis. If you read this review, I originally had a one star rating but since have edited it to a 5 star based on Grayson doing a great job and the company attempting to make up for the previous inconveniences. I did have to take a day off work to be home so a days wages were lost however they covered the repairs. read more

I had a great experience during my drain cleaning with Elite Rooter. Victor and Chris showed up when they said they would and were very respectful of my property. It was clear that Chris knew exactly what he was doing and was willing to go above and beyond to identify my plumbing leak. I had other plumbers out earlier in the day who gave up and didn't check or point out the issues that Chris found. Thank you for going above and beyond with your customer service. read more

Ricardo Gonzalez with Elite Rooter was great to work with. He showed up on time, explained the issue clearly, and fixed it efficiently. Very professional and respectful, and he left everything clean when he was done. I'd definitely use Elite Rooter again and recommend Ricardo. read more

Rick was fantastic! He came promptly to fix our clogged kitchen sink and was very nice and helpful throughout the process. He fixed the issue quickly and efficiently. Thank you, Rick, for doing a great job with such positivity! Highly recommend. read more

Company came out for drain clean out and jetted the pipe. I got quotes from other plumbers and are cheaper. They over charge for service! Do not call us a different company!!!! They were lucky they were the only company that reply back at 3-4am. They charge $1200 to jet compare to other company's who charge around $500 max! read more

Ricardo and Donovan were amazing!! They thoroughly walked through all the steps needed to help unclog my two bathroom sinks and helped to identify the deeper rooted issues we've been experiencing. They helped me and my husband understand what steps would be needed to remedy the problem with our pipes. Thank you so much for going above and beyond to help! Can't recommend these guys enough! read more

Sean from Elite Rooter was prompt, professional, and efficient. He arrived quickly, walked me through the issue, and handled everything with ease. Great attitude, respectful of our home, and made the whole experience stress-free. Definitely recommend Sean if you need reliable plumbing service! read more

Upon request, I sent Elite Rooter pictures of my sink and drain plug which had broken. Yet they would not give a price in advance for replacing two double vanity master bathroom "sink push drains." Once the technician, Jerome, arrived, he called his boss for a price. The boss said $475, even though Jerome told him I had already purchased the new drains and needed service only. Eventually he said $400 and the operations officer called me after I said no, and lowered the price to $300. Since trust was now an issue for me, I said no and found another plumber who did the job for $100 in one hour. Recommend you shop around before committing to Elite Rooter. read more

I reached out requesting a quote on obtaining a second opinion for plumbing work. The website asked me availability for an appointment which I entered. I never received a call or text or message confirm the appointment or providing the requested quote. Then a technician shows up at my door and when I asked if they had confirmed the appointment he was very rude to me and said "well I kept calling" but I did not receive his call and did not receive the estimate. His attitude was very rude and I did not let him in my home because I felt uncomfortable. read more

The plumber who came out today was great. The company however is not honest and does not stand by their work. Had a kitchen remodel two years ago. Elite Rooter installed the faucet and related plumbing. Paid $1,100. Just noticed a leak another $520 to fix. Spent $1620 in two years. Should not happen! read more

Where do I begin? From beginning to finish I can't say enough about Elite Rooter. I had the pleasure of meeting Grayson for an issue with my drain outside that he handled with tact and poise. The crew he sent over were professional, polite and kept my property clean until the very end. Quality work at a great price, Thanks Elite Rooter! read more

I had a slab leak in my kitchen why is my whole house destroyed and no one's taking care of it they destroyed my living room and my bathroom I don't have a toilet or sink in there this is been since March no one's taking care of it no one asked them to do anything to my bathroom on my living room I have holes in my walls so I can see under my stairs they're not taking care of their business and they are ignoring me I think I'm going to have to do a lawsuit I wouldn't recommend them to a dog. Ms. L. Courtney my house is torn apart read more

Elite Rooter - Plumbing Near Me - San Diego, California

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Steven was great! He came out same day, fixed the leak and also gave us a few pointers on other potential issues and tips on what to do. Quick and friendly service! read more

Deandre contacted us quickly and was able to make it out in a timely manner. Cleared out the issue and provided excellent service clearing the clog. read more

I had a clogged bath tub and needed a plumber. I've never had a plumbing problem before and had no idea who to call. A friend of mine recommended Kailib at Elite Plumbing, and I'm so glad she did. Kailib was so professiona. He showed up in less than an hour after speaking to him, identified the issue, and he fixed my clogged drain on the spot. He left my bathroom spotless when he finished which was just above and beyond because, honestly, most of the mess we made trying to unclog it ourselves. I'm just so impressed. I would highly recommend Kailib! read more

Ricardo was amazing!!! I had my master bathroom sink clog, he came out within an hour of my call. He was efficient, extremely polite and even gave me tips to help avoid future clogs. The cost was affordable, which took the pain out of the situation! Will definitely recommend their team, but he made the difference! Thank you Ricardo! read more

Received a quote to replace the fill value on 3 toilets and install a new water supply line. The total cost was $1,949.94. They also provided a quote for me to replace all 3 toilets for $2,500. Why would I need to do that if only the supply line needs to be repaired? Anyways, assuming I go through with the repair, the materials alone should be no more than $45-60. I have no idea why this company is charging so much for this work. Received another quote from another reputable licensed plumber and the cost was $275 to do the work. Much more in-line with what the cost should be. I'm not saying they misdiagnosed my issue. I'm saying that their costs are 7x greater than what it should be. See quote attached in picture below. read more

Elite Rooter - Paid Invoice from another reputable/highly rated licensed plumber - Plumbing Near Me - San Diego, California

Elite Rooter San Diego, I called them with a house 4 inch main line blockage. I had the 4 inch cast iron pipe vertical open end exposed next to the sidewalk. They show up with a 1/4 inch snake, that size is used on a bathtub drain. I ask them. why are you using the toy ? The reply if the 1/4 inch doesn't go thru than the bigger machine won't. THAT IS A LIE ! I have over 40 years experience managing 1,000 units. They say I need a 1200 dollar jet service. I clear it using a 25 dollar drain bladder. Two months later the line is still clear. Liars, Cheats and Scammers. I give zero stars read more

Had a clogged garbage disposal and backed up sink. I am a young homeowner and am always skeptical of getting overcharged or just dishonest work. Omar was exactly on time (hardly ever get someone on the early side of the window), super friendly, immediately went into the fix, and then showed me how I can better troubleshoot for next time. I'm so happy and appreciative, will definitely be coming back! read more

Found Elite Rooter from Google search to unclog my home's main drain and they were there within the hour. Grayson arrived with a helper and unclogged the drain on the kitchen/garage side of my house, but informed me that some of the pipe was broken, as they used a camera to look. Said there was no bottom of pipe to carry liquids. I was able to view and he showed me. Coincidently, Grayson confirmed after my wife showed him a wet gravel area outside our house, that we have a water leak in our water line below our home's slab. Grayson showed me my water meter and the dial that keeps moving as proof of a leak. Our kitchen floor felt unusually warm from the hot water line being broken in the slab. Warm water meant that at least the hot water line was broken. My house in Clairemont was built in 1962 and I knew there was a time that this would happen, but to be faced with replacing drains and water lives in my home at the same time blind sided me. Grayson advised to make new drain line on the exterior of the home and tie into the main drain and to avoid tearing up slab inside my home. Seemed like a sensible solution to me. For the water line leak, Grayson recommended new lines from the street meter to the house, then up to attic and throughout house. This was a lot for me to absorb, two major projects at the same time. I asked him for the cost and he asked for time to work up a price. A few minutes later he gave me prices verbally: $25k for the repipe job and $17k for the new drain line. When I expressed my surprise, he said they have financing available and gave me the price per month I could pay by financing. I asked him for a written quote and he sent me an email from a finance firm named Good Leap that was not a quote, but an estimated monthly payment. I asked him again for an itemized quote for his estimates for a new drain and repiping, saying that this is a big decision and that I was not going to make a decision at that time. I felt pressured by Grayson to make a decision. Grayson said that he would follow up with a written quote by email and that it would be sent later that night (Friday) or the following day, Saturday. As of Sunday evening, I have not received a quote. I wrote a check for the cost of the drain cleaning, gave it to him, and asked for a written receipt. He said that one would be emailed to me. I still have not received one as of Sunday night. Since this experience I have researched my situation and found that I do not need a total repipe of my house to stop the leaking. I have isolated the leak and was able to stop it by turning off the hot water line valve going to my kitchen and garage, while not interrupting flow to the rest of my house. I'll need to replace lines to kitchen and garage from my hot water heater to fix my problem, but the cost will be a fraction of the $25,000 he quoted me. For the drain line, I am going to get a second opinion. New drains may be necessary long term, but no need to make a quick decision. What I learned in this encounter: 1. Don't trust good looking, smooth talking service techs who expect you to make a decision to spend $42,000 on the spot without first receiving a written quotation. My experience with Elite Rooter and Grayson was not good. After reading other reviews, I can see that other comments are similar to mine. read more

I had the worst experience with this company. I called them for an emergency -- a clogged kitchen sink at a rental property. The technician showed up, said he tried to unclog it but couldn't, and told me I needed to replace a metal pipe connected to the sink. The quote? $4,200. At first, I didn't question it -- I was stressed, my tenants were upset, and it seemed urgent. But the price felt way too high, so I called Bill Howe Plumbing for a second opinion. They came out, cleared the clog quickly and professionally -- for $180!!!. No pipe replacement needed. Meanwhile, the tech from Elite Rooter kept calling me, pressuring me to approve the work, reminding me that "my tenants were mad" and this "had to be done ASAP." Looking back, it all feels incredibly shady. This wasn't a simple upcharge -- this was almost $4,000 in unnecessary work. I never write reviews, but this level of dishonesty needs to be called out. If I can help even one person avoid this kind of stress, it's worth it. Be very cautious if you're considering Elite Rooter. read more

Great experience. Easy to set up a same-day appointment. In fact, they showed up within a few hours. Ricardo was friendly, knowledgeable and efficient. He got my sink running smoothly and explained my options along the way. Definitely recommend. read more

My kitchen sink was clogged. Victor showed on time in the early morning and provided excellent service with a reasonable price. He is very friendly and pays attention on details. read more

Leo came out to our house in San Diego. Great service and communicated everything in a clear manner. Would recommend him!