1. Elite Rooter

1. Elite Rooter

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San Diego, CA

Elite Rooter

4.2 (616 reviews)
Open Open 24 hours

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Recommended Reviews - Elite Rooter

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AVOID this company - Property Damage, Upselling, and Zero Accountability Elite Rooter Plumbing damaged my toilet by gouging the porcelain with a metal auger improperly, leaving permanent stain on it. What's completely unacceptable is what happened after they damaged my property: no acknowledgement and no response. The technician ignored the issue, and customer service failed to follow up, respond, or take responsibility for the damage they caused. No apology. No accountability. Also when he tries to diagnose the clog, the technician immediately pushed an extreme and unnecessary recommendation: cutting open drywall and installing a two-way fitting, with a $1,600 charge just to "inspect further." This felt like upselling through fear, not professional plumbing. This company demonstrates careless workmanship, aggressive sales tactics, and a refusal to stand behind their mistakes. If you hire Elite Rooter, be prepared for property damage and silence when something goes wrong. I strongly advise choosing another plumbing company. I am documenting this publicly because private attempts to resolve the issue were ignored.

Hallway closet behind main bathroom

Terrible Experience I am extremely disappointed with the service we received from Elite Rooter. What began as a simple call to clear a backed-up kitchen sink turned into months of stress, property damage, and ongoing issues. After researching local companies, we chose Elite Rooter based on their positive reviews. They arrived and began working on our drain from the exterior of the home. During the service, we were told that our plumbing system was outdated and urgently needed replacement. We were quoted $45,000 for new plumbing lines. While on our property, their crew cut holes into our kitchen and bathroom walls to access pipes. No protective measures were taken to cover our home or belongings, resulting in fine dust and debris covering the entire interior. Shortly after, they attempted to upsell additional services, claiming our water lines were leaking. This raised concerns, so we hired a second professional for an inspection (at our own expense of $300). That inspection revealed that Elite Rooter had damaged our main water line. We never experienced a leak prior to their work. When confronted, Dion, the project manager, admitted fault and agreed to reimburse the inspection cost and replace the water lines at no charge. The replacement work was also poorly handled. Our copper water lines were replaced with plastic lines that were run through the roof to various fixtures. During this process, one worker stood on our brand-new drying machine and dented it. When we raised the issue, responsibility was denied. Throughout the project, there were multiple unprofessional incidents, including a worker bringing his spouse to our property, where she sat and stared at us, creating an uncomfortable environment. Accountability was consistently avoided despite clear errors and damage. The project took approximately four months to be considered "complete," yet significant issues remain: * Unrepaired holes in walls * Uneven concrete work * Plastic water lines running through the ceiling * Poor water pressure * Electrical shocks while showering (still occurring) * Sewer odors throughout the home when flushing a toilet * Continued need to hire outside professionals for inspections and repairs Even now, Elite Rooter continues to return to fix unresolved problems. Overall, the workmanship, professionalism, communication, and accountability were unacceptable. Our property was damaged, our safety compromised, and the experience has been exhausting and costly. I strongly advise others to avoid using Elite Rooter for any plumbing services. Dion, James & Kyle were just a few names that were head of this project.

Reinstated pipe

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4 years ago

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5 years ago

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Yvette R.

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5 years ago

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Yvette R.

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4 years ago

Matt and his colleague fixed our shower very quickly and resolved our hot water issues.

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2 years ago

If you want one of those companies that cancels on you right before a job then these are your guys.

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Melissa S.

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6 years ago

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2 years ago

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Melissa S.

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3 years ago

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Melissa S.

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4 years ago

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4 years ago

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4 years ago

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6 years ago

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4 years ago

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5 years ago

Grayson was a huge help! He was quick and fixed the issue at hand. I will definitely be using elite rooter for my plumbing needs.

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Yvette R.

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5 years ago

Devan is an amazing plumber and puts customer service first. He truly cares about his customers and doing the job right. He's first class!

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Yvette R.

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7 years ago

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4 years ago

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4 years ago

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3 years ago

Omar did a great job fixing the leak under sink and was very quick and professional.

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Melissa S.

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6 years ago

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Trisha G.

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4 years ago

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4 years ago

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4 years ago

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3 years ago

Steven Johnson is a very professional Plummer that was able to do his job great and my shower pr born is gone

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Melissa S.

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5 years ago

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5 years ago

Grayson were my plumber. Arrived on time, was careful with the property, did the job perfectly. Just 5 out of 5.

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Yvette R.

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5 years ago

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5 years ago

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5 years ago

Fast reply, appointment, and service. Arturo Garcia is great. Much appreciated, would recommend.

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5 years ago

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6 years ago

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Trisha G.

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5 years ago

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5 years ago

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5 years ago

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3 years ago

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Melissa S.

Hi, Lauren. Thank you so much for leaving us a stellar review!

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3 years ago

Responded extremely fast, super professional, and fixed the issue in a matter of no time. Matt was great!

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Melissa S.

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5 years ago

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5 years ago

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7 years ago

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Page 6 of 16

Elite Rooter Reviews in Other Languages

Ask the Community - Elite Rooter

Do they remove tree roots from sewer lines?

Yes they removed roots from my father in laws plumbing

View All 3 Questions

Review Highlights - Elite Rooter

If that wasn't enough, Kailib the technician was a true professional and walked me through the whole process.

Mentioned in 26 reviews

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Quick Water Heater & Filtration Company

Quick Water Heater & Filtration Company

4.8
(780 reviews)

We've used Quick Water Heater & Filtration Company twice now and have been very happy both times…read more Our first install was back in 2019 with Gregg and Jacob, and everything went smoothly. This time around, our Rheem water heater failed before reaching even 7 years, despite having a 12‑year warranty. Even though Quick is closed on weekends, Brandon texted me and set us up first thing Monday morning. Ben (sales) was extremely helpful, walked me through all the options, and made a genuine effort to get Rheem to honor the warranty. Unfortunately, Rheem couldn't provide a replacement and instead offered fair market compensation (still TBD). Not thrilled with Rheem, but Ben handled the situation professionally and kept me informed throughout. We ultimately went with a Bradford White, and Sammy installed it the same day. His work was excellent--professional, efficient, and spotless cleanup. The Bradford White + installation was very reasonable and very surprisingly comparable to my prior installation. Very impressed with Quick's responsiveness, professionalism, and ability to turn everything around in a single day. Highly recommend them.

Really dislike giving low star reviews. This is an established company. We enjoyed working with…read morethem in the past. Higher in pricing, but we used to praise their customer service. We are loyal to our vendors/contractors as great workmanship is not always easy to come by. In the past Jacob, Erik, and others on the team were always professional, prompt, down to earth-- and all experts. They installed our 3 water heaters from them and a whole house filtration system. We have recommended them to our neighbors as well. Had the most uncomfortable conversation with owner Brandon who we've never interacted with in the past. Shockingly rude. I even said, "sounds like I caught you at a bad time" - yikes. A top contender for most negative and weird vibes from a sales/client interaction. This call happened after a slightly frustrating visit with Ben who admitted he only has 1 year of experience and was trying to keep up as best as he could. He was actively trying to learn on the spot. He was honest which I commend. Ben left saying he needs an actual technician present along with the owner's help to develop a more solid option and plan to move forward. Not a problem at all. It must be frustrating being an expert in your field having to speak about the same products and concepts with home owners who are relearning different/new systems on the fly. But if customer service is not your forte, stick to delegating and take hospitality courses so your loyal customers don't feel like they have to be apologetic for having questions on a $11k quote. Sadly, a "could have been better" 2/5 star experience, wish we could stick with them. Pro tip, maybe ask to exclusively interface with the seasoned members of their crew with 5+ years of experience so you avoid any negativity and can actually get the work you need done.

West Coast Heating Air Solar

West Coast Heating Air Solar

4.9
(1.4k reviews)

We had a full HVAC installation that included removing the old units, relocating the new units from…read morethe garage to the attic, moving the thermostat, installing all new ductwork, and cleaning and replacing all vents. It was a Big job, and I must say the West Coast team did an excellent job. Communication was great throughout, and the entire team was a pleasure to work with. We had a couple of other companies provide quotes, and West Coast beat them all! They were reliable, professional, and affordable. The installation went smooth and passed all inspections with flying colors! Thank you to the West Coast Team for the Great service!

Uriel Blancas is the HVAC tech who did the spring maintenance re-check today and he did an…read moreexemplary job. 10/10, FIVE STARS IN ALL ASPECTS. TIMELY- Uriel called 30 min before his arrival and then, arrived at the stated time. This is particularly helpful so I can move my bunny to another room with all of his belongings. ATTENTION TO DETAIL - I saw him place a protective cloth down on the floor before he placed the ladder and tools down. I also noticed there was a bottle of cleaner with his supplies. He cleaned the inside vents as well as the compressor on the roof. He also tied off a loose wire/when checking the air handler in the ceiling. KNOWLEDGEABLE and THROROUGH - Uriel did a complete system check and then, he sat down with me to explain what was done and why. He addressed the concerns I had about some of the prior readings in terms that I could understand and shared tips that will help ensure my system runs at its most efficient. Example: A higher MERV doesn't always mean "better" and can actually restrict the airflow. He said that for my particular system I should use a MERV10 filter and change it every 3 months. He changed my filters and then, left me with two spares to use before the fall check comes. FRIENDLY - In the course of chatting with Uriel, it came up that I might benefit from having more filtered air coming into my condo. He made a recommendation for a part that would replace the standalone room air purifier I currently use. He placed this info into the after-visit summary so I can "research it and see if it fits with my needs and finances." There was zero pressure to make a purchase on the spot. And while this next item has nothing to do with the knowledge or ability of an HVAC tech, I greatly appreciate that he did NOT smell like cigarette / e-cigarette smoke or strong cologne as I have a bunny and people in my family have asthma. Thank you, Uriel, for a job well done.

THA Heating Air & Plumbing

THA Heating Air & Plumbing

4.3
(124 reviews)

Matthew and his team were amazing. They came over and provided a quote for a heat pump and an air…read moreconditioner. The contract was very detailed including different options and their costs. We discussed with the team the best plan of action and the job was scheduled. They arrived when they said they would and came daily until the job was completed. They were personable and professional. The custom solution was exactly what was needed, including custom ductwork to a sunroom without an attic. They did great work and I recommend them fully.

My apartment complex hired THA Heating Air & Plumbing Inc. to replace my water heater while I was…read morenot home. What happened next is completely unacceptable and honestly disturbing. When I returned, trash was left all over my patio. Inside my home, one of the workers had clearly made himself comfortable -- laying on my couch, turning on my TV, and putting his feet up on my coffee table. He went into my kitchen, helped himself to a cup, and went through my refrigerator. This is not just unprofessional -- it is invasive and disrespectful. He also spit a big Lougee on the wall next to my door That I have video footage of. On top of that, personal property was stolen from my home during the time they were in my unit. A police report has been filed. When I reported this, I was told by management that if I needed anything, I could contact them. When I did exactly that, I was essentially told to "fuck off." No accountability. No urgency. No attempt to make this right. Contractors are given access to people's homes with the expectation of trust and professionalism. Instead, I experienced theft, invasion of privacy, and complete disregard for my property. The company and management's response has been just as unacceptable as the behavior itself. If you value your home, privacy, and belongings, think twice.

Elite Rooter - plumbing - Updated July 2026

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