1. Elite Rooter

    1. Elite Rooter

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    San Diego, CA

    Elite Rooter

    4.2 (616 reviews)
    Open Open 24 hours

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    Recommended Reviews - Elite Rooter

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    AVOID this company - Property Damage, Upselling, and Zero Accountability Elite Rooter Plumbing damaged my toilet by gouging the porcelain with a metal auger improperly, leaving permanent stain on it. What's completely unacceptable is what happened after they damaged my property: no acknowledgement and no response. The technician ignored the issue, and customer service failed to follow up, respond, or take responsibility for the damage they caused. No apology. No accountability. Also when he tries to diagnose the clog, the technician immediately pushed an extreme and unnecessary recommendation: cutting open drywall and installing a two-way fitting, with a $1,600 charge just to "inspect further." This felt like upselling through fear, not professional plumbing. This company demonstrates careless workmanship, aggressive sales tactics, and a refusal to stand behind their mistakes. If you hire Elite Rooter, be prepared for property damage and silence when something goes wrong. I strongly advise choosing another plumbing company. I am documenting this publicly because private attempts to resolve the issue were ignored.

    Hallway closet behind main bathroom

    Terrible Experience I am extremely disappointed with the service we received from Elite Rooter. What began as a simple call to clear a backed-up kitchen sink turned into months of stress, property damage, and ongoing issues. After researching local companies, we chose Elite Rooter based on their positive reviews. They arrived and began working on our drain from the exterior of the home. During the service, we were told that our plumbing system was outdated and urgently needed replacement. We were quoted $45,000 for new plumbing lines. While on our property, their crew cut holes into our kitchen and bathroom walls to access pipes. No protective measures were taken to cover our home or belongings, resulting in fine dust and debris covering the entire interior. Shortly after, they attempted to upsell additional services, claiming our water lines were leaking. This raised concerns, so we hired a second professional for an inspection (at our own expense of $300). That inspection revealed that Elite Rooter had damaged our main water line. We never experienced a leak prior to their work. When confronted, Dion, the project manager, admitted fault and agreed to reimburse the inspection cost and replace the water lines at no charge. The replacement work was also poorly handled. Our copper water lines were replaced with plastic lines that were run through the roof to various fixtures. During this process, one worker stood on our brand-new drying machine and dented it. When we raised the issue, responsibility was denied. Throughout the project, there were multiple unprofessional incidents, including a worker bringing his spouse to our property, where she sat and stared at us, creating an uncomfortable environment. Accountability was consistently avoided despite clear errors and damage. The project took approximately four months to be considered "complete," yet significant issues remain: * Unrepaired holes in walls * Uneven concrete work * Plastic water lines running through the ceiling * Poor water pressure * Electrical shocks while showering (still occurring) * Sewer odors throughout the home when flushing a toilet * Continued need to hire outside professionals for inspections and repairs Even now, Elite Rooter continues to return to fix unresolved problems. Overall, the workmanship, professionalism, communication, and accountability were unacceptable. Our property was damaged, our safety compromised, and the experience has been exhausting and costly. I strongly advise others to avoid using Elite Rooter for any plumbing services. Dion, James & Kyle were just a few names that were head of this project.

    Reinstated pipe

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    5 years ago

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    5 years ago

    Steven was awesome! Friendly, professional, wore a mask, kind to our dog, and gave us a very reasonable quote! Highly recommend!

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    5 years ago

    The greatest plumber ever. On time!!!! unclogged my toilet really quick

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    5 years ago

    Devin is awesome. Amazing guy, educational, and knows his stuff. A+ service... coming from a real estate professional. Thanks! I

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    7 years ago

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    Page 7 of 16

    Elite Rooter Reviews in Other Languages

    Ask the Community - Elite Rooter

    Do they remove tree roots from sewer lines?

    Yes they removed roots from my father in laws plumbing

    View All 3 Questions

    Review Highlights - Elite Rooter

    If that wasn't enough, Kailib the technician was a true professional and walked me through the whole process.

    Mentioned in 26 reviews

    Read more highlights

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    We recently had a clogged kitchen sink and called Ali for help. He quickly identified the issue and…read moreexplained that our drain pipes were heavily clogged with grease buildup. After cleaning the drains, it was clear he was absolutely right--the pipes were packed with grease. Ali was professional, reliable, and very knowledgeable throughout the entire process. He took the time to explain what was causing the problem and answered all of our questions. On top of that, he offered fair and reasonable pricing for the service. We really appreciate his honesty and expertise, and we wouldn't hesitate to call him again for any future plumbing needs. Highly recommend Ali if you're looking for someone dependable and experienced!

    Called the team back for another project and this time I was left significantly disappointed. The…read moreservice guy was awesome, taught me everything I needed to know and did everything well for the faucet. At the end; however, when it came to the bill, I was initially quoted $250 Max which is relatively high in my opinion (I sent screenshots of the faucet listing so the owner would know what they're working with for a good market quote) and once the job was done, the owner texted the service guy that because it was motion censored that it would be $385 Max. Note: I sent the info of the faucet (to the Business Owner) before I agreed to the "$250 Max" which was already a pretty high ball price since the service costed the same as the faucet piece itself. To have the price at the end jacked up to $385 unexpectedly because the owner didn't do due diligence by looking at the screenshot provided and communicate pricing expectations correctly was very disappointing. Newest Update: The owner has reached out and has made efforts to resolve the issue. I am content with how things worked out in the end. The faucet is working spectacularly, so I'm very happy with the work overall.

    Discount Plumbing Rooter

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    4.5
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    A huge thank you to DPR San Diego for the outstanding service! You came out to repair my old garden…read morespigot, and what looked like it should have been a quick, easy fix turned out to be much more complicated than anyone expected. Fortunately, Service technician, Manny G., and his assistant, Rider, were absolutely fantastic. Their knowledge, professionalism, and attention to detail were evident from the moment they arrived. They tackled every challenge with confidence and skill, never cutting corners, and made sure the job was done right the first time. I was especially impressed by their punctuality, clear communication, and the care they took to protect and respect my plumbing and property throughout the repair. It's hard to find service like this these days, and DPR San Diego exceeded all of my expectations. I couldn't be happier with the results and will definitely call them again for any future plumbing needs. I highly recommend DPR San Diego--and especially Manny G. and Rider--to anyone looking for honest, dependable, top-quality plumbing service. Five stars all the way!

    We have called on Discount Plumbing multiple times because of how reliable and transparent they are…read moreabout the diagnosing problems and offering solutions. As usual this time they kept us updated on arrival and were exactly on time. We had detected a sewage smell coming from one of our bathrooms and Joseph thoroughly inspected our sink, toilet and shower to see if there was anything to fix. The simple solution Joseph proposed was to try running the water to see if the smell would go away before having them go on an invasive and costly plumbing expedition to determine the cause. There was no charge despite us offering to pay a service fee reflecting their transparent customer focused business philosophy. We would highly recommend and are repeat customers.

    RDZ Plumbing and Drains

    RDZ Plumbing and Drains

    4.7
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    This commentary is because of Yelp, not this company's fault at all. So 4 stars with only the…read morededuction for not doing the job. I'd scanned Yelp to find a plumber to replace my kitchen faucet. I contacted RDZ and after a nice call said yes, though of course I felt the price was too high, but where did I go to plumber's school? Then the phone calls started, some impersonating RDZ and some trying tp take the job. At that time I felt there was some scam going on, and eventually cancelled the job. Apparently I cancelled it with one of the usurpers and not RDZ. Thanks Yelp for sharing my number with so many other plumbers, I'd estimate at least 6. So poor RDZ was on their way, on a Saturday as requested and called to confirm, and I told them I'd cancelled the job. We were all upset but I'd found a local plumber who only works weekdays. I had an unusually available friend who drove from San Diego to open the house here in Julian, CA. I believe RDZ would have done a fine job were they not overwhelmed by Yelp-driven competition, to the point that just had to shut down the process. In fact before I post let's just raise them to that 5th star. Thanks for reading and I hope you remember this review of Yelp and their practices. And there's my mistake of not taking notes on who was calling, checking for problems. Acknowledged.

    Highly recommend them. Sal and his team did a sewer lining for me in one day. When done was like…read moreno work had taken place. Stellar company!

    Elite Rooter - plumbing - Updated July 2026

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