my home was tented and fumigated on Thursday. I was supposed to return home Saturday but they did not leave the key for me. They are closed on the weekend. I had no way to get in the house so I had to get my other car and use the garage. I called and spoke to the owner. he said he would investigate and call me the next day. He never called. read more

Unfortunately one of my neighbors hired them. Nice of them to block the alley on garbage day so we didn't get our pickup. Very professional and illegal. Thanks Eilte Termite. read more

Elite Termite - Pest Control Near Me - San Diego, California

Do not trust this company they cancel for no good reason. Can't come out and tent my house today because it was sprinkling last night. I have already prepped everything the night before and got the hotel room and you call me at 9am to say you can't tent my place due to weather. What a worthless company. There is no wind no weather and you just cancel like that. I can see why your ratings are so poor. I will be using Next Generation to get the job done right and aren't afraid to come out and tent a house in cloudy weather. I have attached 2 pictures of the weather to show people if there is a cloud in the sky or a little wind that you will not tent. Good luck in your business of NOT TENTING homes. You called 9am this morning to cancel it is now 1043 am. My gas is turned off and you canceled for no GOOD reason. read more

Elite Termite - Here is an over all shot for the to bad to tent weather - Pest Control Near Me - San Diego, California

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This is a horrible company. They completely cleared a house that we purchased - which ended up being infested with termites. I was suspicious, so had a second company come in - who found termites and ended up doing a local treatment. After we moved in, i (a layperson) found much more extensive evidence of active termites. We now have to move out and tent. While the 2nd company is doing the right thing and paying for the tenting, we are still paying for lodging for us and our animals and having to go through the onerous process of tenting Elite offered to help with NOTHING. Complete termite clearance? Hmmmm....Only a moron would have missed the termite evidence. This company even went so far as to blame the previous owner for covering up evidence. Very unprofessional and dishonest company in my book. Advice: STAY AWAY. Unless you want to end up in court with these idiots. Their manager, Mark Anthony, issues a pseudo concerned response and then completely refuses to stand by their shotty inspection report. They "suspect the previous owner was cleaning up the droppings" Seriously Mark? I suspect collusion. read more

When I bought my house last year, Elite Termite did the termite & dry rot inspection and fixed the termite issue quickly and with great professionalism. Months later, a friend noticed what looked like a dry rot issue on my patio. Elite Termite inspected and fixed the dry rot at NO CHARGE even though my six month warranty was expired. The owner, Mark, was gracious and professional while handling this issue. Thank you Elite Termite! Deborah read more

A free estimate is never free for the seller of the house especially for me when I was recommended this company. When selling your house EVERY termite inspection gets sent to the state so if it's overpriced the buyers could argue against any lower priced estimate you get. Seller beware read more

Very unprofessional termite company. I am a real estate broker and have used them for 2 real estate deals and have received bad service both times. The phone numbers are wrong on their website and yelp, the other number they give you is always a busy signal. They lack communication skills, I received 4 calls asking for the same information which was given every time to the different person that called. They miss appointments to do the scheduled work and do not communicate. After the work is done they do not follow up with the termite clearance. With so many termite companies out there, look around and don't get fooled by Elite Termite promising free inspections and cheap prices. It is not worth the hassle. read more

DO NOT use this company i mean that from the bottom of my heart!! This people are liars and they have sold the company a few times. Why I say this? I am doing a refi on my home and needed a report for the VA. I did not know where to look so i went to my garage and got the number from a sticker they had put there. Wow i should not have done that!!! Well let me start, on 2/29/16 i had a guy by the name of Martin Gallegos come to my house to do a termite inspection. He seemed like a nice guy at first but as i am walking with him in my property he asked me. " the last company did not do the right clean up huh?" I said to him that the last company that did work on my house was his company. He proceeded to tell me how the last owner stole money from the company and the sold and all this stuff you do not disclose. Well he tell me my wife and in laws that what he saw was old droppings from termites. He makes a call and tells me that they will have to do more services to clear me. (LIAR). I called his GM, his name is Mark Anthony. To Mark Anthony's story Martin had told him a complete different story of the one he told me. He told him that there are active termites in my home completely different of my story. I got pretty upset not because the house did not pass but because i was lied to my face. This company is not right and the professionalism level is the worst. Do not use them stay away!!!!! read more

I am a broker that sells 35-40 homes a year and the sales guys at this office cold-called me for business. I was happy to hear it as I did have immediate need for termite service for one of my clients. The went to the property right away and inspected the property. Here's where it went WAYYYYYY downhill. They never contacted me for the report. My assistant called them several times over the next 6 days to obtain a report. She reached a voicemail every time except once. The one time, she gave her email address and, still, never received a report. Meanwhile, my clients are anxious about this getting done as the escrow timeline was dictating what needed to be done. I finally picked up the phone and called them a full week after the inspection was done. They admitted that the report was sent to the wrong email address. I said "Let's not look at the past, just tell me what the report says and let's schedule time for work so I can give you business". He (Adrian/assistant) responded that we are now booked for the whole week. I said, you're crazy as it was your fault that we did not get the report in time so therefore we could not schedule work. He said, let me check with Kevin (owner, I'm assuming, and technician) to see if we can squeeze you in. He called me back to say "great news, how about tomorrow at 10 am?" I said yes, and I notified my clients. The next morning my clients called me and said "Where is he?" I called their office and Adrian (same guy who I have been talking to) said, "you misunderstood me and we are fully booked". He then argued that there was no way he could have let me know that work was scheduled for this day because they were fully booked for the week. I was taken back. I asked him if he remember the conversation about, "if he needs access into the property" the night before (as evidence that he really did book the work) and he did not admit. BROKERS, REALTORS, SELLERS, HOMEOWNERS, - SAVE YOURSELF THE HEADACHE, These guys are cold-calling for business, getting customers through the door, then completey dropping the ball. Read the other review here about poor communication skills. I agree wholeheartedly. VERY VERY UNPROFESSIONAL, and if you're a broker or salesperson, they WILL reflect you poorly in front of your clients and that's a GUARANTEE read more

I am a Realtor have used Elite Termite several times after they came highly recommended by another Realtor (who has used them quite a bit). Both tenting and repairs were done on time and professionally on all the jobs they have done for me. They have gone over and above to help me save deals by getting the work done quicker than other companies and still for much less than the other guys. Very easy to work with, helpful and honest. I wish all termite companies were like them!! read more

Do not use them!! Don't accept their free promotional termite inspection. Inspector came out and said there were NO termites. Report came back stating there were termites and wanted to charge over $1300!! I've been a realtor for over 20 years. This was the worst experience I've ever had with a termite company. Buyer beware!! read more

I was hesitant to contact Elite based on their past reviews. However, it seems they have had a lot of major changes including their new General Manager Mark. He provided great customer service and was able to schedule me an inspection immediately. read more

As a real estate agent I need a dependable quality termite company that provides top notch customer service. Elite termite is my go to company because of their excellent customer service, fair & reasonable prices, & quality of work. I highly recommend this company & you can trust them with all your pest control needs. read more

Elite Termite cut outriggers that support my roof . They sister-ed (toe-nailed) in the new outrigger pieces with double-sided nails(See PROFILE PIC). I have a concrete roof tiles, so outriggers need support by going through the garage. My roof is now in the process of collapsing. Tiles have fallen off and my roof fascia board is bowing. It has taken 2.5 years for the negligence of their work to be unveiled and Elite Termite refused to send over a project manager to review the work of their workers or even call me back. They need to take care of their liability,unacceptable workmanship and danger they put my family and house in. *Update- After avoiding me for months, I went to the BBB, Pest Control Board and finally received reimbursment for the damage they caused through their bonding company. I had pictures and a work order detailing the "work" they did. I would not recommend anyone to use them. EVER!!. read more

Horrible. I'm a broker 15 years and this company is the worst. They started off great however they have changed owners so many times ...and Mark Anthony the manager.. is a complete liar. They do not back up their work. We spent thousand of dollars .... and so back up by their gurantee. These guys are the worst read more

I am a local realtor and worked with many termite companies and Elite I have found to be very professional in every way. Communication is great and they truly can get things done quickly! I will be using them again! read more

These guys did a great job and QUICK and VERY reasonable costs. Highly recommend! Would hire them again in a second!

I am a Realtor and got a cold-call from Destiny at Elite Termite. I needed an inspection done immediately but have to deal with day sleepers. Destiny went above and beyond to accommodate my tenant's schedule. Then I met Clint. He was early arriving to the appointment, explained what he was looking for and how he takes care to not damage any wood. Spoke at length about business ethics and then gave me a verbal estimate. I received the report the next business day and the estimate was fairly close. We haven't had any work done yet but I will absolutely use this company again. read more

I have used Elite Termite for a few years and they have vastly improved with the new management. They had to return to a property I listed 3x (due to client, not their fault) and they waived the return fees and did a great job on repairs, issuing clearance immediately. Give them a try! You won't be sorry!! read more

Elite Termite has served my clients for the last three years and I highly recommend them. Their service is great, reasonable prices and meet deadlines. I will continue to use them and will continue to refer them to my clients. read more

WOW, was I impressed by Elite Termite and their incredible customer service and amazing interactions I experienced with them. I work in Real Estate so I have plenty of companies to compare them by and now ever since Mark gave me a call to introduce what they are all about and I gave them a try....I will never use another company from here forward. My clients loved them as well which is #1 for me. Debbie was sooooo WONDERFUL to work with and speak with throughout the transaction, she made it fun and she was so kind every time we spoke. I love the energy this company exudes and I am grateful I crossed paths with a quality company like them. THANK YOU SO MUCH! -CC read more

This is an edited review after working out the issues with Elite Termite: There are some damages to the house after termite repair. Elite Termite contracted out the work to Mega Fume. They ripped off my wood fence without putting them back, bent and broke my chimney furnace vent which exposed a giant hole on the roof without fixing it immediately. I didn't find out about the roof issue until some weeks later after having another inspection done so I was furious. I got in contact with Mark Anthony Llano and he was able to contact Mega Fume company and had them come out to repair after a few attempts. Hector, the repair guy, seemed very nice and sincere and said he thinks we can re-use the old hardware so he put the pipe back on the roof, connect pipe in attic and seal all the nails and holes. He assured me that there will be no leak. I am no expert in home repair so I believe what he said. Giving Elite Termite the 3 stars for now. read more

If I could give less stars I would. They contracted through Pacific Fumigation for our fumigation after our home purchase. We purchased a tile warranty so we could protect ourselves from the inevitable breaking of tiles on our roof. They have NO CONTROL over their contractors and couldn't even tell me how many tiles they had broken so I could prepare them for repair for 4 weeks straight. Finally I call one week and they said "oh the repair person came yesterday, everything is fixed!" I asked how that was possible since I hadn't furnished any tiles (which is why I called them repeatedly in the first place) and Michelle in the office said "oh the repair man must've just had some." I asked how many tiles were replaced and she said she didn't know. I have since called 2 other times and she still can't tell me. I demanded a work report by the end of the day 2 weeks after the supposed repair and no call or email. I finally called again today and she said she couldn't help me and gave me her contractors number. THIS IS THE MOST UNPROFESSIONAL, POINTLESS SERVICE COMPANY I HAVE WORKED WITH IN A LONG TIME. Run away! Don't waste your time or money with them! I now need to get a roof inspector out immediately to confirm repairs have even been done. Edit: I would like to note that the yelp review below mine was our sellers agent. Notice that all the people who are responding positively are realtors and all the people commenting negatively had to deal with these people in THEIR home. The contractor from Pacific Fumigation called me back and they HAD NOT done the repairs on my property like the office had said. The lady in the front office is completely disconnected from the team. I will update this review again after I finally have the tiles repaired. read more

I do not make many reviews - but I feel compelled to have to take the time to express my concern over the complete lack of respect that I have been given from this company. I have requested multiple times to be placed on a do not call list specifically from this company as they call me repeatedly to get more business as I am a high producing real estate agent. On every occasion I have politely asked to not be called again and then I have had to take further steps to request to speak with a manager on numerous occasions to voice my concerns and requests for no more calls. This obviously was not honored and I have spoken with a number of different people whom seem to be entry level customer service people. I understand a company trying to get more business. But this just seems desperate - They call and offer a "free" service to inspect a home for termite work. I politely ask (repeatedly) to be taken off their call list - MONTHS AGO. I have now received no less then 20-30 phone calls over the past few months. It has been a new salesperson trying to get business. The first few times I just repeated myself and asked to not receive any more phone calls. I then began blocking the phone number and making notes in my phone. I now have no choice other then to place this negative posting on Yelp and I will be reaching out to the BBB to complain about the intrusive business practices with no respect for customer service. I respect a business trying to grow - but this growth must be done in an ethical and professional way. I can not comment on this companies service or work as I have never used them - and I can assure you that I plan to NEVER USE THEM and will never recommend them to any clients of mine. read more

Great company and very professional staff! Inspection was done right away, following with report. Totally recommend!

I am a realtor and was telemarketed by this company and they happened to catch me right when I needed a termite inspection and my usual company couldn't fit me in. Mario came out and did the inspection and all seemed well. Then I called Mario's cell phone number which is listed on his business card to schedule the work to be done. I left him 3 messages over a 1-2 week period before I called the office now needing the work to be done ASAP for an escrow that was closing. A lady answered the office line and it sounded as though I was calling someone in a car full of teenagers. The music was very loud and I could hardly hear them. I asked if I had reached a business thinking I had called a wrong number. She said it was a business and gave the call to Kevin who I think said he was the owner. He was very rude and unprofessional blaming me for not calling the office sooner and that he does not have his employees check their cell phone messages even though the number is on their business card and he had a problem with me not liking his music that I could barley hear him over. Wow, felt like I was on candid camera but this was real. Steer clear of these guys! read more

After having several bad experiences with this company, our company decided against using their services any longer. Since then, this company has repeatedly called me and harassed me for business even though I expressed to them more than a half dozen times to remove me from their list and that I would not ever recommend them to any clients, friends or family again. Beware of this company. read more

they do a good job servicing my clients, They respond fast with Courtesy and do not try to up sale you.

Excellent customer service, Michelle was wonderful and professional. Work was done efficiently and in a timely matter. I would highly recommend this company to my friends and family. read more

Debbie and Mark from Elite Termite totally stepped up for me and gave me service that I just didn't expect. I didn't even hire them. We went into escrow on a home that had already had the work done but it was from 6 months ago. In the eleventh hour the lender required a full re-inspect on December 29th. Less than 24 hours later on December 30th Debbie and Mark sent Rexann over and got it done. Mind you this is five days after Christmas and one day before New Years festivities officially start. Also, their office closed at 3:00 PM on Friday the 30th for the holiday and Debbie stayed late so that she could get the new termite report to me. As a real estate agent (and buyer on this house), I have worked with many termite companies but have not had this level of service. I will definitely be doing more business with Elite Termite and will refer them to other agents in my office and in my business dealings. read more

Destiny is a complete asset to her team. She is organize and responsive. Her office is very lucky to have her. Our experience with Elite has dramatically improved since her arrival. read more

I absolutely do NOT recommend this company. Their customer service is appalling and unprofessional at best. Inspection was scheduled for 8am and confirmed with a voice message from them the night before. At 8:25 they had still not arrived and no phone call. Upon calling them I was told that the inspector was running late but on us way. 45 minutes later, at 9:10 I called again and was told my appointment was on their calendar for 9:00-10:30 but the inspector would be there soon. I asked her to double check. She did and said that he went to another job and would be there at 10:30. Both my client and me had rearranged our schedules to be there to get the inspectors report firsthand which we were now not able to do since he was 2.5 hours late. This was Wednesday. I was told I would receive the report by Friday. Friday at noon I called for an update to see when I would receive it. I was told that she was working on it and it would be sometime that day. She was unable to give me an estimated time, just by the end of the day. At 4:00 I emailed them to follow up. Still haven't received it. Left a message around 6:30 hoping they work on Saturday. At this point I'm realizing they are not trustworthy and I need to hire another company immediately! Wish I didn't have to give them even one star. They don't deserve any. read more

I am a real estate agent in San Diego. Elite recently helped my team on a client's sale. While I have not had any negative experiences with termite companies in the area, these guys are BY FAR the best I have worked with and I will be recommending them to all my future clients. The office staff, Mandy and Debbie, and the technician, Mark Anthony, all went above and beyond. They were friendly and responded rapidly to the MANY emails and calls I sent them and answered all of our questions. Their pricing was transparent and competitive. They made efforts to save some plants even though it wasn't their responsibility. And they reviewed a competitor's inspection, making an additional site visit to compare their own work and make sure they hadn't missed anything. They took the time to explain to the buyer the differences in the inspections to help put her at ease. I can't have asked for a better experience. read more