I normally don't leave negative reviews, but this experience was beyond frustrating. I recently bought a new home and was told by the builder to contact Elite Water to turn on the water supply line for kitchen sink , even if I didn't plan to use their services. They said someone named Julie would contact me to schedule. Days passed--nothing. I followed up, and again was told to wait for Julie. Eventually, she contact me and texted her back. On March 28th, I told her I work weekdays and preferred evenings or weekends. She asked me what time, so I suggested 6:30 PM or a Saturday two weeks out. No response. I followed up on March 31--still no reply. On April 8, I texted again and finally called the company. They apologized and scheduled a visit for Friday, April 11 between 2-5 PM. We had to drive 30 minutes because we haven't moved in fully yet and rearranged work. My husband waited at the house from 1:30 PM. No one came. At 3:40 PM, the company called saying the driver, Chris, was delayed and would arrive between 6:30-7:00 PM. We waited again. The driver never called ahead like promised. At 7:15 PM, we gave up and drove home after wasting six hours. At 7:35 PM, the driver finally texted asking if he could come now. I said no--we weren't there anymore. The next day I texted asking if he could come or at least explain how to unlock the water. No response. This was incredibly unprofessional. Are customers treated this poorly just because they don't buy Elite Water products? The communication was terrible, the follow-up nonexistent, and our time was completely disrespected. I will never recommend this company to anyone. read more

I just wanted to give some praise to a young man named Jackson who serviced my water softener system this morning. He arrived on time, was kind, and very efficient. He often asked if I had any questions, so I always felt a certain manner of understanding about the service. Jackson is a great communicator and entertained all of my questions about our mutual love for fishing. He's definitely a great person and Elite Water Systems is lucky to have him. read more

I DO NOT recommend!!!! I had Elite Water Systems install a soft water system in my new house in 2021. They initially installed it backwards, and then had to replace one of the tanks. I've had nothing but issues with the system over the years and I can't get them to return a call to save my life. Oh, and with all the issues, I still get charged $150 for them to come out and look at the system they improperly installed. read more

We have a 1y old home and simply got our water softening system and R/O checked and filters replaced. Elite was very professional setting up the appt, sending text reminder & then the appointment was held on time and brief. Nik was our tech and he was courteous, efficient & professional. read more

I have an Elite water RO system and water softener system in two different houses. The quoting, installation, and first year filter change appointments went smoothly. For the this second year, I set my appointment just as last year for both homes. One home has a better RO system. I confirmed that they would bring the correct equipment for each home during the appointments which were the same day. I had them verify the price for both systems. Which for both homes was a $10 increase from last year which is fine. Last year it was $165 per RO, this year I was quoted $175 per RO with the verification that they knew which equipment to bring for both. The day of my appointment, they called our second home (where my senior parents live next door to me) and spoke to another household member stating the price was different. I wasn't aware of this call until my tech arrived. They had also told the tech that the price was changing that same day. I spent over an hour going over that they needed to honor the quoted price that was set when the appointments were set. They refused. I asked them why on the same day of the appointment did the price change from $175 to $460. They said it had to do with the membrane of the RO system. I asked if the membrane is something that needs to be changed each year and if the annual appointments were standard each year to which they said yes. Then I asked how the price of the standard warranty appointment, which I verified at the time of setting the appointment, which was also consistent with last year (plus $10 likely due to inflation) was now nearly $500. They said that they made a mistake on the pricing and just found it this morning. I asked if membrane change was standard and was changed last year and they said yes. It seems elite water is looking to gauge their customers. If there was a policy change this morning that should not have affected a previously set and quoted appointment. They seem to have had a lot of turnover and the new management is horrible. I would NOT recommend using this company to ANYONE. While I was on the phone with them for over an hour they pulled up with recorded conversation of when I set the appointment said: (1) they quoted $175 (2) that I verified they were aware of the different equipment for each home and the price was correct. They saw the two systems in their system. They again confirmed pricing. The manager did not seem aware of the systems and had to keep calling other people to ask what was standard. And then kept coming back and saying that the membrane change is standard for every year and was included last year. Why THIS morning did the standard change with a new price tag? The only thing the manager would do was offer $50 off of the new price tag. This is not an ethical company. read more

We bought a new water softener when we bought our house. Our house was new construction, first year the water was clean. The second year we started noticing brown water, we notified the company but no action was taken. Our system is still under warranty and they don't return our emails. Very frustrate! I will not buy from this company again! read more

Great customer service, Chris and Mason were very professional and personable. They got the job done and communicated well throughout the installation process. read more

I wish I could stop doing business with this company. Whoever works in their office and schedules appointments should be counseled and trained by a professional. I set up my appointment over 2 weeks ago. I wrote it down because they have been late or no shows in the past. I entered it into my phone and set aside the 3 hour window (rescheduling a dr. appointment). My appointment window was 2pm-5pm so at 4:30pm I call to get an ETA since no one was calling me to confirm. I was told my appointment was for tomorrow- NO! It was NOT because the day I booked this appointment the woman on the other end of the line had no clue what she was doing. I gave her the opportunity to sell me on a new water filter system and she responded with "I don't know what email you were sent, our management tends to send things out without telling us." Instead of being interested in pursuing the sale, she just gave me an enormous quote so now I decided to just let her know that my filter was running slow and I would like the technician to look into it when he comes (just a heads up). She tells me that if I don't change the part and they find out it needs to be changed, I would be charged an additional $300 in excess of the annual service of $178. I asked her if the techs carry parts with them in the event it happens while they are onsite with a customer and why I get penalized. She said they don't carry extras and she would have to set up a whole new appointment (does not sound very proactive or customer service oriented). She also told me that my warranty on the part I may need replaced fell out because I neglected to do an annual service 1 year out of 4 years (oversight on my behalf). She then told me I could go to another company but I still have one more year warranty on my water softener. The products are great, the technicians are great. The office operations are unprofessional and not customer oriented. Back to today...they are not showing up for our scheduled appointment. I begged to wait until late this evening but they said it cannot be done today. Now I have to wait until tomorrow (moving my life to fit their schedule). I told the woman today that I want something done about this. This is a HORRIBLE CUSTOMER EXPERIENCE. read more

Horrible experience! Do not buy their water softener system. I purchased mine in 2021 and came home one day to water spewing from a part on the system water went all over my wall. This was 1 year in. Then it happened again this week. It's a new system parts should not be failing so this tells me their product isn't good. Now I have water damage all over the same area damaging my walls and baseboards again. I haven't even owned it a long time. They don't care the damage their system caused and charged to come out to fix their failed system. This is a horrible company I don't even want their system anymore. Don't buy. You're better off going somewhere else. Too many problems. read more

Poor customer services, once you get there system you have to buy there filters, which it's ok, but they have different kind of filters and they always give me the wrong filter and I have to go back across town the exchange them, they have to qualified personal working the front desk so they can have your file updated with the right system for each customer. read more

This review is long overdue; Elite Water Systems (aka Elite Water of Texas) installed a beautiful water softener and reverse osmosis system in my house more than a few years ago and changed our lives (I'm not being dramatic). Our hair got healthier, our skin feels better, our soap lasts longer, our credit scores went up, our 401K tripled in value overnight, our favorite sports teams won back to back championships... ok maybe I did over dramatize a bit. But the first parts are true! Plus the drinking water is better than any bottled water, and it's less expensive (I did the math). Since we had our system installed both my wife and I have recommended the company and their products to at least a dozen friends and all of our family. You want to know how you're fully adulting? When you run your dishwasher after your softener is installed and you look inside and get excited. Squeaky clean dishes AND a squeaky clean dishwasher basin! Can't wait to do dishes again haha. I highly recommend the team at Elite Water System or whatever name they want to go by. What's in a name, amirite? read more

I would give this company a zero star rating if it was possible. First of all, they started calling me non stop to install their filtration system in my new home. I work long shifts at night and I only have a few hours to sleep, so I ask them to give me their earliest appointment so that I can do this right after work and still have some time to get a few hours of sleep. So, I asked for an 8 am appointment but they said their earliest was at 9 am, so, we scheduled for 9 am. The day of the appointment it was past 9 am and they had not showed up, then they leave me a message stating they would be there at 9:30. So I called back and said "the appointment was scheduled at 9 am not 9:30." Her reply was that they have an hour to show up. So, I canceled. So, according to this company the customer comes second and he/she is supposed to sit there and wait for them to show up at their convenience. Now remember that this is the first appointment, there was no previous job that could had made them late. So, I called the main office to let them know that I canceled and that I never wanted them calling me again and the receptionist gives me attitude. She said, "it's always been this way, they always have an hour to show up and I probably explained that to you." Well, I can assure you she never did because I would had canceled immediately. Now, if you are a company looking for my business and you show up late to our first appointment, that tells me a lot about your professionalism and reliability. This company is lacking both and on top make themselves look like a joke with their "it's always been this way" poor work ethic. Needless to say, I will be taking my business somewhere else and I hope I never hear from this joke of a company again. Also, I hope Armadillo Homes stops referring these jokes to their clients. read more

Ed installed the water filter and showed us water softener options which he explained thoroughly. They were able to get us scheduled for the water softener installation the next day. Frank and Deven (sorry if I spelled your names wrong) came on time and were very quick and friendly. read more

Definitely not recommended this to anyone. I paid 800$ for plumbing and 2100$ for the system. They did the sh*t work on my house. The pipe was sticking out on my garage. They were trying to make it very quick and out. My house was bought new and now all the holes from the mistakes inside my house pop out. Very disappointed! Never again, i got the mistake so people should not do same like me. read more

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Made an appointment to have reverse osmosis filter changed out for 11-2. Never showed up for the appointment. Girl ask me who at the company made the appointment. What difference does that matter. The company messed up. Will never get them to change out the filter or work on our water softener again. Had them come out to fix a part that busted on water softener and the guy told us the whole softener system had to be replaced. We fixed it ourselves for $5.00. Sham of a company don't ever use them. read more

Art just left my home after performing yearly maintenance on my water softener system; what a nice and professional young man! He was very knowledgeable and explained everything perfectly. I'd like to request him from this point on. Thanks! read more