Beware of their services!…read more We had a pair of men's linen pants dry cleaned here. There was a stain on it. When I picked up the pants, the stain was gone but now there was a faded big spot in it and it looked like the area was thinner due to the chemicals used. When I spoke with the husband to try to explain our concern, he said it was worn out from sitting. The pants are not that old and the spot is NOT where the buttox hits to sit down. He started LAUGHING and said it was funny. I told him this is not a laughing matter. These are expensive men's linen pants. He said he was done talking about and walked away. This was very disrespectful and no way to deal with customers. Spring the wife was no help shaking her head and her voice was raised. I told her I was just the messenger and to not raise voices. The men's pants are ruined and they deny any responsibility. Beware of this place. I've referred friends to them and they have not been happy with the alterations either and will not come back. I should have listened to them.

I cannot say enough amazing things about Xuan. I brought in my wedding dress, needing major…read morealterations. It was too big, I wanted sleeves that didn't originally exist, and I hoped to add lace detailing to the front. I went to SOOO many other places that were telling me a ridiculous cost and how they couldn't do one thing or another. Xuan not only said she could do it, but she absolutely exceeded every expectation. She transformed my dress into exactly what I had envisioned. The sleeves she created looked like they were part of the original design, the fit was perfect after they took it in significantly, and the lace they added in the front made the whole gown feel even more elegant and personal. Her attention to detail was truly impressive. Xuan was really kind, patient, and incredibly accommodating throughout the process. She went above and beyond to make sure my dress was perfect for my big day, and even dry and spot cleaned it. I'm so grateful for her! I would highly recommend them to any bride looking for flawless, trustworthy, and skilled alterations. My dress turned out better than I ever dreamed!

I had a tailoring emergency, and Ellie's saved the day! In and out suit pants hemming in under…read more20mins. $20. Could not be more pleased. The hem was done perfectly, exactly where I wanted it. Courteous on the phone and in the store. I was in from out of town for a wedding - this is the only time I've ever used Ellie's - but based on this one experience it leaves me wondering what people are on about with the 1 star reviews talking about poor customer service and exorbitant prices. My experience was great, and they were the only alteration place among the four others I called in the area who did the tailoring in house and could accommodate my same-day request. I can't speak for how they do with more complex alterations - but I would wholeheartedly recommend for anyone needing to get their trousers hemmed!

Leaving the review purely based on the lack of customer service…read more My wife was calling around to obtain some quotes on minor alterations, and the representative picking up the phone simply replied: "We don't do quotes, we've been open 45 years." I guess they have enough customers and aren't interested in new business ‍

The business provided Great service and competitive pricing for suits and pants. Will definitely…read morereturn in the future.

Came here to pick up an hour past open hour. The sign at the door said "open" but door was closed…read moreand no one answered the door. I called the business a few times and no one answered. Waited at the door for 15 mins and I'm not sure what to do.

I brought two old short sleeve shirts in for very small repairs but the owner grimaced and remarked…read moreabout how horribly they were damaged. "How did this ever happen??!", noticing a buttonhole that needed a small amount of repair. She automatically took the shirts and hung them up on her to-do rack making it somewhat uncomfortable for me to say thanks, but no thanks. It was then I wanted to know how much the bill would be, and she replied $24. I then grabbed the shirts off of her rack and bid her a good day. I have seen this same tactic used at different types of repair shops where the owner overly dramatizes what needs to be done and takes possession of the item prior to discussing the charge or getting approval. In sales that's called the assumptive close, where they act as though they assume you will approve the work and pay their price for the very minimal effort required. Don't fall for it. I have just now received a response from the lady's husband indicating that I must have visited a different shop and mistakenly thought I was in theirs. Absolutely not possible as I've been in several times in the past. Perhaps showing the shirts will refresh her memory and also defend my own. For full disclosure, the green shirt does have a small half-inch rip on the back side.

Great work and even better customer service! I love to support local, family owned businesses so…read morewhen i needed my bridesmaid dress altered, i came across this place! My dress needed the straps to be shorter and my slit was sewed since it was rather high. I also added sleeves to my dress and she did an amazing job! With the extra fabric, she offered to make two pocked squares as well. My sister and I had a very small window in which we needed alterations for her bridesmaid suit and my dress. They got them BOTH done so fast and the work was incredible. Aside from the work, they have great customer service which seems to be hard to come by these days. Highly recommend this place! Would definitely return. More info on cost: I paid $138 for the slit to be sewed, straps to be shorter, added sleeves, plus two pocket squares. My sisters alterations to her suit were nearly the same amount

Excellent customer service. This business responded promptly to my service request on Yelp! to have…read morea pair of pants hemmed same day for a business trip. This was early on a Saturday morning. I was instructed to arrive when the store opens, and theycould have my pants ready by the end of business day. I dropped off my pants at 10 AM and received a call at 11:30 AM that my pants were ready for pick up. The pants were perfect, and the cost was very reasonable. The staff was incredibly friendly and professional. I found my go to place for alterations in San Diego!

I came to Primo Alterations due to the excellent reviews and they did not dissapoint! You truly get…read morethe quality of work you pay for here. Isis was great and did a perfect job on my wedding dress. All the staff is helpful and friendly. I went back for a couple of other minor outfit alterations just a little over a week before my wedding day. They were able to get it done even quicker than I anticipated and again I was very satisfied with their work. Excellent quality and service. Thank you!

If I could give zero stars, I absolutely would. I brought in a polo shirt that just needed a simple…read morehem restitched--nothing complicated. She charged me $10, which I thought was fine, but when I came to pick it up, the stitching was completely crooked. I pointed it out and asked her to redo it straight, and she argued that the original stitching was that way. When I disagreed, she threw a fit but reluctantly agreed to fix it. After redoing it, she tossed the shirt on the counter at me with a rude "here," as if I had caused her some huge inconvenience. The worst part? The hem was still not fixed properly. This was an incredibly frustrating experience from start to finish. What makes it even more disappointing is that I had taken a suit jacket here before and her husband helped me at that time--he was really nice and did a decent job. But this time dealing with her was awful. Terrible attitude, poor workmanship, and zero professionalism. I'll never be coming back and will make sure to tell my family, friends, and neighbors to stay away. This was beyond disappointing for a local business I had once trusted.

Lack of attention to detail; charges to fix what you already paid for. Totally unacceptable. There…read moreare lots of other local tailoring businesses from which to choose. Don't support this dishonest business!