I don't write a lot of Yelp reviews, because at the end of the day I realize that most of the time I enjoy my restaurant experiences and if it goes poorly, it's just a minor mistake and not a big deal. Also, as someone who was a server for about 10 years, I understand most people working in restaurants are trying their best and mistakes happen.
However, Elly's in Uptown Plaza has consistently been the worst restaurant experience I've ever had; from the food, to the service, to the value, it is consistently a negative dining experience.
My first time at Elly's, my lox and bagel sandwich tasted stale and the server was in-attentive and un-friendly. I knew the bagel was stale because I could see plate after plate piling up in the window. Nobody in this restaurant runs food or has a sense of urgency, so this was not surprising.
We had some OK experiences at Elly's afterwards, but then the trouble came back again. On my fourth visit, it took 20 minutes for my cortado to arrive. The server was friendly enough, but it was clear that she was the only server who cared about her tables. Everyone else was milling around the host stand, again with no sense of urgency, while this poor girl is busting her ass. Tables were unbussed (which is interesting considering there's always a wait) for forever.
The fifth visit is what was the cherry on top. My girlfriend wanted to eat at Elly's, because she was willing to give it a chance, but her parents were reluctant because they have had terrible experiences previously.
This was the masterpiece of Elly's complacent level of service. We waited 5 minutes to get greeted. Once again it took 20 minutes for a drink, this time my girlfriend waited to get an ICED TEA. Again, I could see plates piling up in the window while nobody ran food, instead taking the time to hang out at the host stand and stand around. I swear, there were plates of pancakes in the windows for 30 minutes.
When the food finally arrived, which was at least 25 minutes, 3 out of the four orders were wrong. My Eggs Benedict tasted stale and the eggs were no longer poached because they had gotten over cooked sitting in the expo window.
When we told our server about our experience, she did not take any responsibility or apologize. She blamed the regular cooks being out on holiday and how the hosts would double seat her and it's her fourth day. We also mentioned how many bad experiences we have had before. Instead of sending a manager over or offering to take it off our checks, she told me to leave a phone number because she's "Very close with the owner" and they'll call me to make it right.
Afterwards we went next door for cookie dough and the cashier mentioned, unsolicited, that she's never been impressed with Elly's food or service either. She says there's constant turnover. Honestly, I don't blame the servers or the cooks; a restaurant this bad can only be rotten from the core due to apathetic and incompetent management.
As someone who was a server and in restaurants long enough to know, avoid this place like the plague. No urgency, overpriced, and no commitment or pride in their product or service. If you're looking for a trendy brunch with no substance, this is your place.
Over a week later, no call from Elly's to make it right. Just the bad taste in my mouth from their food and horrendous service. read more