Thank you for the exceptional service I received following a recent accident. The entire experience, while undoubtedly stressful, was made significantly more manageable thanks to the kindness and professionalism of Riley and Sean. Their dedication to customer service went above and beyond expectations. They were instrumental in assisting me with securing a suitable replacement vehicle, a process which I found remarkably smooth and efficient. In fact, I was so pleased with the service and the vehicle provided that I found myself reluctant to return it lol jk. The team's consistently positive and upbeat attitudes created a welcoming and supportive environment during a difficult time. I wholeheartedly recommend Enterprise off Euclid in Anaheim to anyone requiring rental services, particularly those facing unforeseen circumstances. Your team's professionalism and genuine care are truly commendable. Thank you Riley and Sean for your help and your fun conversations while having to come in and update paperwork. read more

Arturo arrived from Enterprise rental Anaheim on Wednesday afternoon to pick me up from Caliber Collision. At Enterprise I was helped out by Ryan who placed me into a rental that I could use while my vehicle was being repaired. So the following Wednesday morning, Hugo helped me out to close my rental agreement and when Arturo was available, Arturo drove me back to Caliber Collision to pick up my repaired vehicle. No matter which Enterprise location I'm at, the people working there are truly amazing and very helpful. Thank you Enterprise for your service and for the amazing people at your Anaheim location! So a Big Thank you to Arturo, Ryan, Jose and Hugo for your exceptional service! read more

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Horrible serive, bad experience. Manager Shaun Anderson couldn't take constructive criticism. He wouldn't find a solution on how to get my deposit back. He basically said, the case is closed and that it. When I asked him for his business card he said " oh it's right there" where does right there mean. Manager needs training be build a solution for his customer. read more

Justin has horrible customer service ! He doesn't know how to speak to customers maybe he should be trained again on how to work with people.He Should definitely not be working in customer service. If you are looking to rent a car go else where. Due to insurance I was thrown here. read more

Worst experience ever! From the moment me and my husband walked in we noticed the terrible customer service. To begin we were completely ignored during the first 10 minutes of us being there. There were three employees in the front just talking amongst each other and I am a patient person so I assumed they were busy so we waited. I finally had to interrupt their conversation to get some help. What really made my experience bad is that I really needed this rental and was denied it because the chip on my credit card was not working. I asked if there was any way to input the card info manually or if I could swipe or tap my card instead. The employee simply said no. I even asked if they had other Pin Pads I could try it on and again was told no. I explained to him how it was urgent for me to get this rental and if there was any way they could charge my card. I got absolutely no empathy and was simply told "no sorry it doesn't work" I tried everything, even asked to use my debit card and pay a much higher deposit but was again just told no. They obviously didn't want my business. I walked out of there feeling helpless but luckily passed by an Avis less than 5 min away and my husband decided to stop there. I told them what had just happened and even they couldn't believe it. The employee there saw my chip on my card didn't work but found another way to charge it. We were out of there in less than 15 min after having wasted an hour at Enterprise. My rental was even cheaper here and much lower deposit. Great experience and if you are ever in Anaheim I recommend them instead! read more

I had found myself unexpectedly without a car and needing to rent a vehicle until further notice. The lady who assisted me over the phone with making a reservation (I can't recall the name) was helpful & understanding of my situation. When I arrived at the rental shop, Ryan was assisting another customer before me, and he was very patient & provided great customer service with myself and the two/three other individuals that were there. Ryan was very thorough with explaining the rental process & showing me the vehicle that I was going to be driving. Ryan had also assisted me over the phone when I called to extend my rental date, and he was there when I returned the vehicle. Because of Ryan and the other staff's exceptional customer service, I will be returning to this location should I ever need to rent another vehicle. read more

My girlfriend got into an accident and we came here to get a rental car. We drove the car for a day and had an issue with the windshield wiper blades, and the car was a little big for my girlfriend to drive. My girlfriend and I walk into to change the car out. Ryan M went above and beyond to call around to different locations to find us a car similar to what we were driving before the accident. 10/10 customer service. Give my guy Ryan a raise. read more

I can remember when Enterprise Rental Car was the premier car rental, well they are lucky they are the company my insurance company uses because that is the only way they will get my business again. I rented a car about 2 weeks ago, the salesman told me 3 times no pets in the car, he didn't even ask 1st if I had pet but okay buddy got the picture. Out of habit I used the toll road, when I realized it I thought no problem I'll just go online and pay it. Nope, the web site says that I needed to make arrangements ahead of time with Enterprise. I was a little frustrated about that because that was never mentioned but I thought ok, I'll just settle up when I return my car. When returning the car I said oh, you'll need to deduct toll fees from my deposit. He let me know that was handled by another department and then says it's the toll fees plus a $3.99 fee. I was not happy but fine. Got the bill today, it was a $4.95 fee. Not a lot but still ridiculous.I guess that's why they don't mention the toll roads, so they can get an extra $5.00 out of you. I am sure they are making plenty of money because toll road services fees aren't that much each month. I wouldn't be this mad if they were just up front and honest from the start. Maybe next time guys you mention the pet thing one less time and use the time to talk about toll roads. I am sure the salesman gets his share of that fee and that's why they didn't mention it. read more

Felicia is a Rockstar! I've been dealing with car issues for 2+ months and she's helped me so many times ... switching reservations, extension, etc. Every time I go into this location, she is working so hard to make every customer's experience the best it can be. Thanks to Felicia I've been able to have multiple reliable rentals to get to and from work. read more

Worst experience ever! I made a reservation, showed up, they didn't have any cars and claimed I didn't make a reservation, but I have the email from them with the confirmation number, dates, times, locations, prices, everything. I called Customer service and they said they couldn't do anything to help because I didn't have a reservation. But I was looking at it in my hand on my phone. I can't believe this happened, ruining my whole trip / weekend and they couldn't do anything to make it right. How is this one of the biggest car rental companies?! They wasted so much of my time and I'm still left with no way to travel like I had planned. Go ANYWHERE else. Save yourself the hassle and stress. They don't know how to run business or provide customer service. I will never trust them again and recommend that everyone book elsewhere to avoid this hassle and disappointment. read more

Enterprise Rent-A-Car - Apparently this reserves you nothing and guarantees you nothing! I'm in shock. Horrible customer service. - Car Rental Near Me - Anaheim, California

This location is horrible they will scam you and run Fuels charges on your card , don't ever ever go here. They will charge on your card for the things you didn't do and did not receive the receipt when you return the car so you won't know anything until your credit card went through , then you will see the difference amount .. read more

Terrible experience no type of communication walked in to get rental on behalf of insurance and no one said anything till I walk forward all I heard was picking up or dropping off . I was like dropping off and she was like I'd and card for deposit no type of customer service find that very rude didn't even tell me to wait, just had me standing till I stepped out . read more

In the heat of the SW disaster I called the 800 number and they placed me at this location for two passenger vans. When I called to confirm the female who answered was extremely rude. Stating Enterpise lies on the website and it is up to the individual offices to rent vehicles. 7 seater Vans were booked a year out. When I asked about other cars she said she dint have any and just hung up! Rude. Go to Avis on Long Beach Blvd ask for Stella or the Enterprise on Disneyland dr. She called me hours later with two cars to fit my party! Run from this location! read more

jus want to share my experience dealing w Felicia @ this Enterprise i needed a 15 passenger van for my parents church group if u don't know-renting a van this size is not easy and is very expensive Felicia took care of both those challenges-she is hands down the best! Enterprise is lucky to have such a wonderful employee! thanks again Enterprise/Felicia! read more

I got my car back from the body shop today only to find out their were still issues. I called the repair shop and they quickly arranged ANOTHER rental with my insurance company. Enterprise was slammed when I walked in around 5:30pm. Side note they picked me up from the repair shop and quickly got us inside. They closed in 30min and we are approaching a 3 day weekend. Matt was beyond helpful with my reservation. Insurance was on one line and the body shop was on the other. My toddler and I waited patiently for him to find a rental just right for us. He made it happen and we are cruising around in a nice car while my car gets repaired read more

Worst experience for renting a car. Woman working there told me to lie to insurance to get a better car(so she could get some sort of commission I'm assuming). Not even to mention she was on her phone while driving me and my mom. Would give them 0 stars if I could. read more

Enterprise Rent-A-Car - Car Rental Near Me - Anaheim, California

While we had some issues with the first car we rented, the staff at this location made every effort to make sure that we taken care of. They went out of their way to make sure we were happy and rented us another vehicle. I thought the service they provided was exceptional and I would use them again. We were treated with respect any concerns we had were quickly taken care of. You couldn't be in better hands working with their staff. read more

This location is horrible the manager will scam you and run Freud charges on your card don't go here. They will charge you for things you didn't do and when you reach out to corporate no response please avoid this place I have emailed you guys 3x!!!! read more

JOSE!! He was perfect by helping out a d making the whole process easy and fast! If you need any help with anything he's your guy

I wish I could give 0 stars. This location is near my house, and despite terrible experiences, I keep going back. No MORE!! Last weekend was the final straw. Previously, I'd rent a specific car. After waiting an hour to get them (the mgr said b/c I came too late in the day and it's always busy), the car has never been what I wanted. I've gotten less gas efficient cars and it's ended up costing me more money for travel. So last weekend, I went at noon. I had called the 800 number the day before to ensure they'd have a car in my category. Yes they would. The office was empty. Good. The guy takes my info and says he has to make a phone call. I hear him talking about 'taking her and dropping off a SUV for a customer that needs it'. Little did I know he was talking about me! He said I'd be shuttled to their HQ to get a car b/c there were none there. It was 'a few miles away'. Turns out it's 20 min away. I asked if I could just take the SUV. He said no. It was for someone else. Because apparently 'someone else' was more important than me. Luckily I didn't have a flight to catch or I'd have missed it. No apology. No explanation. Just a 20 min ride to another city. Oh!! EVERY time, they've blamed the lack of cars on the regional managers. Say they regulate how many cars are at a location and it's never right. Seems to me you're a car rental place. Having cars to meet reservations on a Friday afternoon doesn't seem like such a stretch. But what do I know?? Just will not use them ever again. Too stressful and too poorly managed. read more

Second time I rented from this location. I was told I'd get a call when my car was ready. No call. So I arrive and they acted surprised i was there. Didnt have a car ready. Gave me a Nissan Altima. It was badly scratched, bumper damaged, wasnt washed or cleaned on the inside. I was in a bit of a hurry so I didnt have 20 min to sit and wait so they could wash it. I was charged $80 for a shit bottom of the line car that wasnt ready when I arrived. Uber would have been cheaper for what I needed it for. Never using this company again. I'm now a Hertz fan. I do not have any of my rental agreements, I needed the car for a day. As soon as it was turned in I deleted all the emails. I highly doubt youd look into it read more

Just wanted to share How great our experience was at this location the staff really took care of us Stephanie, Mason and Chad we're a team they all played a part in how we were treated. This was our second rental and we couldn't say more on the professionalism they give out. Great job ! I will definitely recommend this location for taking care of their Customer read more

Dnt even bother going here. Worst service you could ever ask for. The manager "Ramez" told me he was going to help me out and call me back in 10 minutes so I could get a rental but this lazy employee forgot. After calling back, he tries to pretend it never happened. Then he tries to ask for all my information that I had given him previously. I would have to question how they do business at this location. This guy needs to look for a new job if he can't even handle his position. read more

This was my first time ever renting a car and I was surprised how easy it was. They came to pick me up at my hotel and within minutes I had a car. Choosing which insurance to get require some thinking, and I didn't like that the insurance wasn't included in the price I was quoted. The service was expensive but now I have the peace of mind of having a car for a few days while I'm on vacation. In the future I would shop around a little to see if i get a better price elsewhere but at least the service was really great. read more

Dirty office. Extremely slow service. They don't explain what you'll be paying or depositing they just charge you and let you know after its too late. The girl with glasses is disingenuously polite which comes off rude. The other girl who works hear is just incompetent. She is the once who doesn't inform of any charges going on your card. All in all a horrible rental experience. I came here once having to. Second time was under protest. Will never be a third. UPDATE: The Responses to all the negative reviews for this place. Lead nowhere. They are just for show. Like this crappy business. read more

I was there to rent a basic car. There was 2 ladies there. Looks like they was in the hurry leaving or closing. Anyways the basic car wasn't ready an she ask me about a Maserati car. I'm like not thanks. She offer me $10 more I said no. Then she offer $5 extra to take the car. I said ok. I told her I wanted for 1 day. And rings me up $400 in change I'm like no. You told me $5 extra not $300 extra. I would never or recommend someone coming here please help these girls do there math an job. read more

Overall it was a good experience. I did rent a vehicle that I enjoyed. Initially I received a vehicle and it looked good. However as I drove away and started to turn on the air conditioner it smelled of burnt marijuana. I had to turn around and return the vehicle and exchange it for another vehicle that did not have the burnt aroma. The front office upon learning this issue was very friendly and fixed the problem. I would still go back to this location and feel that the office did their best not knowing of initial situation. read more

Excellent Customer service! They made dropping my car off to be repaired while also getting a rental so fast and easy. Also pricing even with a 1 month rental I was shocked yet happy when I saw the price. read more

Kevin, the worst customer service I have ever witnessed in my entire life. Reserved a car the morning of. Called and asked if it will be ready later the day. Kevin said yes. Came later the day and it wasn't available. I had no choice but to get another car. Except the only car, was dirty. I had a business trip the next morning so I had to take it. 2 days later returning the car I bring it back and Kevin rudely asks me if I smoke in the car and I replied yes. He said that is against the policy and it was not allowed and I will be charged a cleaning fee. The car had no where "no smoking" and my policy did Not indicate no smoking. Yet Kevin rudely and obnoxiously claims it's written in the policy and I told him prove it to me and show me where in my policy. Kevin refused to hand over my policy because at this point I felt that he was lying to me about the no smoking policy. But I refused to be deterred and pressed on. I finally pulled out my policy from my e-mail and guess what, no where does it include that I cannot smoke. He was dumbfounded. He became anger and embarrassed. And wasn't able to properly communicate anymore. He was caught red handed lying to me and he made a scene. Worst experience when renting a car in my entire life. No more enterprise for me for the rest of my life. I'll make sure none of my friends rent any cars from this franchise. To make things worst, Kevin was the manager hahah what a joke of a manager. read more

Just wanted to say thank you so much SAM LYDIC for an amazing job performance.... today is my first day of vacation and Sam was so sweet and he is great under pressure... I saw him dealing with about 4 customers at a time .... Not only was he smiling but makes you enjoy spending money....he is very well spoken and very friendly...... He is totally amazing and deserves a raise.....I want all his managers to know he's Wonderful!!!!!! Thank you Sam for making my time here special....I appreciate you and I will be back again to rent a car soon..... I'm very well sadisfied..... read more

My experience with this particular location of Enterprise has always left me wanting more. However, if you are looking for the cheapest prices, then I would still recommend this location for you. However, convenience and service are not why I've rented from this office. Why would Enterprise be inconvenient you ask? Don't they offer rides for their customers? Well, yes, they do. However, there is a limited radius and apparently, despite the fact that it is within 3-5 miles of their location, they have never picked me up from either work or home. Also, they will not negotiate pick-up times with you after your rental has been booked. On multiple occasions my ride to the office had a change of plans and needed to take me earlier or later and the response was: "your reservation is at XX:XX, therefore your car will be ready at the designated time. sorry for any inconvenience this may cause". Well it wouldn't be that bad if you could pick me up! More on the inconvenience, there is no after hours dropbox which has become a common thing at the other locations near me. So because there is no dropbox, I have to make plans to get picked up from their office again when I return the car because they don't offer me a ride to my office/home. Finally, the most frustrating thing... is they very rarely ever have a compact available. Even if you make reservations weeks in advance. I want the compact for the gas savings, not just because I'm cheap. I've become accustomed to the free upgrade which is okay in itself but what drives me nuts is this last time I asked to push up my reservation and they said, "your compact will not be available until your original reservation time". So, being under the impression that I was finally getting a gas-saver, I was okay with dealing with the scheduling issues that had come up. End of story: I still did not get the frickin' compact car. I mean c'mon! Don't tell me that I have to keep my reservation time for my car if the car won't be there! You track your car reservations, track whether or not one will actually be available and just give it to me straight. If I have to upgrade for free (notice the imperative :-P), then tell me and work with my schedule. Work with me here! It's your job! Oh yeah, and don't give me a car with a broken sun visor. As funny as it is to see your passenger smack their head on it, it doesn't make your office look good. Wondering why I still use this location? Because on my last trip, I saved over $120 over the location nearest to me on the exact same car. Sorry for the rant but to make this epically long story, short... if you're going to save big money come here. If not, spend the extra $20 for the weekend and go with a place that will work with your schedule and needs a bit better. Happy Travelin'! read more

Not accommodating whatsoever, Rude, they did not make this easy when I don't have transportation

My grandpa rented a car from this location. They're a two employees that are shady. So the first time around one of the employees said he could not rent us a car bc we didn't want the insurance. I told them that's not possible, we already paid for the reservation and declined the insurance. Then said "ok" and continued...we then needed to extend the rental on a weekly basis. I called and the same Asian employee assured me our weekly rate was locked in...that wasn't the case. When we returned the car, they charged us for gas. I made sure the gas was the same as reflected on the rental agreement. I'm only rating 2 stars bc they have a girl employee who is excellent, apologized and reimbursed me the gas. I would rather go to the Buena Park location. read more

Very confusing with their protocol and unorganized as well. Three trips, each one they gave me a different reason why I couldn't get a rental. Edit: Five trips in and it's still not resolved. read more

Freakin amazing customer service!! Very polite, calm, cool, CLEAN!!! Understanding, informed! And the assistant manager matt was so easy during checkout!! So quick even if i walked thru the door MINUTES before closing! They even offered to give me a ride home before i got a chance to book the uber, definitely grateful! If i need to, no question i'll be coming here again read more

This place I would not recommend anyone to rent a vehicle from them. My husband had went to them recently and when he went in regards to renting a vehicle for 3 days. It would cost him $160 my husband had asked if he could get picked up from the house so he can get the vehicle that Sunday they told him yes! Then a few days after he was told they can't do that because they don't do Buena Park area only Anaheim. Then they mentioned he needed to put a $300 deposit to rent the vehicle but he will get it back when the vehicle is returned. I found it weird how this wasn't mentioned the first time he went and spoke with some worker that obviously don't know how to do their job. So the day that my husband was suppose to get the car. I literally dropped him off and then I find out that my husband needed a credit card to do the $300 deposit which is ridiculous when you can use a debit card. They told my husband he needed his credit card but my husband didn't have it on hand. As his wife I was pretty pissed that I believe they are trying to rip people off! It's pretty pathetic maybe the manager needs to hire people that really know how to do their jobs or maybe this company needs to be investigated. If your wondering if my husband got the vehicle after all NOPE!!! He was pissed of the run down he was getting from them. I told him from the start don't rent a damn car and plus how shady they were being. So heads up don't waste your time going there. read more

This place is the worst rip off ever. Manager is rude and has zero customer handling experience. They publish one rate online and charge different one when i visit this location. They are contracted with Gieco and because of that should be cheaper for gieco customer but its other way around. They charge almost $10 per day extra if you coming thru the insurance. What a rip-off and fraud in a day light. Worst experience ever and never again. read more

If I could give this place zero stars I would. These guys are crooks. I am completely dissatisfied with this rental car company. I have heard about this before with this location but I gave them the benefit of the doubt anyway and also because it is what is covered under the insurance company of a person that crashed into my car. This location doesn't know what they are doing any try to charge your account with additional fees. The employee Natasha lied to the the insurance company. I am so dissatisfied. Its bad enough I've been in a car accident that I didn't cause but now I am having to deal with unnecessary issues just to get bills I shouldn't be responsible for taken care of. Also the car I was rented had the low oil light on the third day I had it and the tires were low on air, please make sure if you decide to rent from this location you are given a SAFE car that has been maintained properly. BEWARE OF THIS LOCATION, SAVE YOURSELF THE ADDITIONAL STRESS, PLEASE GO WITH ANOTHER COMPANY IF YOU CAN. Update: whoever it is that responds to these reviews from Enterprise looks like they are concerned but after I contacted them as asked in their response NOTHING WAS DONE!!!!!! read more

My dear friend Mary insisted I go to this specific location and raved about them so much ...I decided to give them a try instead of going through a third party vendor. I've now used this location 3 times in the last 2 months for my business trips .... and every single time - I am incredibly impressed. Renting a car is usually a hassle in any city I travel to - but not in Anaheim. Derek and John have offered me stellar customer service. Thrilled to recommend this location and the customer service team there. They are All Rockstars. Truly. read more

I rented a 2014 Hyundai Elantra this weekend (10/24-10/27) for a short vacation to Vegas. I had a very positive experience with this Enterprise branch. The car itself was in decent condition for a rental and offered surprisingly good gas mileage throughout my trip (averaged 36 mpg). The Enterprise associate named Eric was extremely friendly and actually helped me out both during the pick-up and return process! I would definitely rent again from this location (also because it's the closest to my home). read more