Horrifying experience!!! I waited and waited and waited! One employee at the counter to handle a long line. Each customer takes quite a long time. They need more employees! ***ALSO*** beware! They are not in the digital age yet. ***They only take physical credit cards*** THEY DON'T HAVE APPLE PAY!!!!! I got stranded there and they were of no help... I asked " can I put the $300 (only $350 credit available ) on a credit card and pay the $85 rental fee in cash or with my debit card " NO No accommodation whatsoever and absolutely 0 concern. read more

Shout out to Sara. Being the only one working the desk when I got in, she was still able to get me on the road within minutes. Even with me walking into the office 2 minutes before closing, she greeted me with a smile and got me in my rental with professionalism and courtesy. She even recommended a coffee shop for the area I'm going to be at for the weekend. Thanks again Sara. You rock! read more

Manny and Josh were such great help. I had a reservation set up and they had my vehicles ready and clean. Great customer service and they made the process so easy!! Thank you guys! I will definitely be back! read more

Five stars from JOSHUA! Had a little bit of an issue during my rental and he reassured he'd take care of me and did just that. It's hard to find honest team members in big companies and I'm glad that Joshua delivered. Hopefully management sees this and gives him the recognition! read more

I just rented a Corolla for my weekend trip to Disneyland. John D. was so helpful with renting to me and was so helpful when we needed to swap to a bigger vehicle mid rental. Great rental experience! read more

I've rented from many Enterprise locations, and this one has been the absolute worst. The customer service at this branch is nonexistent. They rarely answer the phone, you can't get help when you need it, and the staff seems completely unprepared to handle even basic issues. I returned my rental on time, my insurance was covering the vehicle, and I even told them in advance that I wanted to extend the rental. Instead of helping, I was suddenly blocked from renting again with zero clear explanation and no consistent communication. Employee told me I'd be able to rent again after bringing the vehicle back, and then when I came in the next day, they told me I am blocked with no reasoning that made sense. The branch manager, Manny, was extremely unhelpful. Instead of solving the issue or showing any professionalism, he made the situation worse. The attitude, lack of communication, and refusal to assist customers is unbelievable for a company that claims to put customers first. This location needs serious retraining and leadership improvement. If you value your time, money, or sanity, go to literally any other Enterprise location!! read more

I've had to visit this Enterprise location multiple times, and every experience has been great. The staff is always helpful and friendly. Today, I had to rent a car at the last minute, and Carter was extremely professional and helpful. The entire process was quick, and he even provided options for which car I could rent. A big shout-out to Carter for turning an inconvenient situation into a smooth and efficient experience. One of the best team members I've encountered at Enterprise! He should be the Enterprise model with his pretty big blue/green eyes hahaha!!! Thanks Carter! read more

This location really goes above and beyond. Jasper ensured we got the car we needed. Their customer service is excellent- the reason why I keep coming back. Thank you Jasper and crew! read more

Place was booty. Rented a car and when we arrived they said it was already taken. Never again trusting Enterprise, everyone should just go to Hertz considering they have better options all around. read more

Five stars for Raven! I was so impressed by her customer service during my recent rental. Even though the office was packed, she stayed calm, friendly, and efficient. She went above and beyond to ensure my rental process was smooth and stress-free. I was there Saturday Feb. 14th and I can't commend her professionalism enough. read more

This was our second time coming back to this Enterprise Location and without a doubt we will always come back. This enterprise is the most flexible in hours + closest to the parks other than their Pixar pier hotel location. We just needed a car for a day to help us explore the area the day before we hit the parks. But their service is consistent all state wide in our experience & the car is always clean. We had Jazmine D. (sorry if I spelled it wrong) as our advisor. She walked us out to the lot & we got the pick a car within what we we booked. Explained all the different coverages & made sure any questions we had were answered.. We can't wait to visit again to use enterprise's services. read more

Enterprise Rent-A-Car - Car Rental Near Me - Anaheim, California

I was unhappy with the rental car I received in Riverside. I brought it the Enterprise in Anaheim because it was close to my work. I was literally in and out in 15 minutes! Carter provided exceptional service. He got me into the perfect vehicle to suit my needs. Thank you Carter for helping me out on such short notice with no hassle! read more

The manager Matt is the best manager enterprise is extremely lucky to have him. I would have never gone back to enterprise if it wasn't for him he was an absolutely stellar manager with amazing customer service. He was fast, efficient, and worked with me to get the best deal possible. This will get more clients because there is a trust that a person isn't going to take advantage of the client. I highly recommend renting from enterprise as long as Matt is there and he was lowkey a baddie too read more

This review for Jamie. On 4-11-2025 we came to pick up our rental car for a trip to Vegas. She is a great customer service! We came on time and checked in. Jamie helped us and went through everything we need to know! While we sat there waiting for our car clean. We saw she help others with truly heart as customer's service! The wait kinda long but we understand the process. (She always said sorry for waiting) when our car get ready and she walked us out for picked up! Wow nice thing she gave us a discount because making us wait so long! After my trip I returned my rental car. Today 4-14-2025 Jamie called us and leave a message due to we not picking up! She said thank you and still remind of waiting kinda long at the office. Once again Jamie is number 1 customer's service! Thanks Jamie for everything! Will come back for my next trip! read more

We decided to rent a car at the last minute and because this Enterprise had such good reviews we rented here and we are very glad we did! Brady was extremely kind and helpful and we got a great car that was ready and clean for us right away! Thank you Brady! read more

I am handicapped and left my Utah placard in my rental van at the Anaheim location. I called and they were able to find it, even though the van had been allocated to another location in SOCAL. Katie was very helpful and promised to get it mailed to me. Had a great experience with Enterprise and will use them when we go to Europe next month. read more

Nice cars rented out. Loved the Audi xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx read more

The customer service at this Enterprise location is impeccable! Special shout out to the manager Michael who went above and beyond his duties! He has been patient with me despite all my demands. Thank you for finding a vehicle fit for our family and making sure it is working! read more

My mom & I took a last minute trip to Orange County. I thought it would be easier to rent a car through an app and it directed me to Hertz. Oi! What a headache. So many rules that didn't make sense and the office looked sad. Anyway, rented a car through Enterprise! Louis got us in and out within 5 minutes! He was professional & extremely friendly towards my mom and I! I appreciate it because we were on a time crunch. Next time we are in town, I'll make sure to ask for Louis. The male person who answered the phone could use some tips from Louis. ;) read more

Best experience ever! The staff was mighty friendly and helpful.If you ever want to rent a car this is the place I would recommend.

This enterprise is the best. Fast and friendly. The sales team is awesome and were able to get me in my rental in no time. Also, I had to switch it cause I felt more confortable driving with a SUV. I came in and was able to switch cars without any hassle! Superb service!!! read more

Unfortunately for the workers, the corporate system is set up so your latest pickup time is also the same as their closing time. Bad system overall, leads to unhappy customers and unhappy employees read more

Just wanted to share about the great customer service I received from Enterprise in Anaheim. About a month ago we rented a car and had an unfortunate experience with the car. Unexpectedly it started giving us some mechanic issues but I have to say that Enterprise has a great road side assistance and we're able to exchange our car in the middle of our trip. We had to switch our plans a little bit but the good thing is we got home safely. The bed part of all is that I received great customer service from the store manager Tony. He was able to step in and offered us great help with this unexpected situation. Tony is great! You can assure a great customer service under his management! Will definitely continue to use Enterprise for our future car rentals! read more

All the people here are so fun to be around. They made me feel welcome and comfortable. Front desk is friendly. Jonah was one of the guys that helped us out and he was great. If you ever need to rent a car this place is the perfect. read more

This is the best enterprise location, ever. I rent cars pretty frequently for work, fun and through insurance claims and this branch has the best customer service hands down. The entire staff is friendly and very accommodating. They are transparent when it comes to cost and are patient with each guest despite how busy they can get. I would give this team 10 stars if I could! read more

This place was busy as heck on Friday 10/13 but that didn't stop the exceptional customer service and best efforts by all staff present. I made a pretty last minute reservation and was pleasantly surprised to still be accommodated and get a good car. I waited just about 30 mins and they got me a great car to fit my needs. The car was clean and running smoothly. They even offered a discount off my original reservation price because I waited (a 30 min wait isnt a big deal to me, but they did it anyway!). I could easily bring the car back and drop off after hours with their convenient key drop box. I will utilize this location again soon! read more

Andres and Sam. Best customer service I have seen in a real long time. This crew here is so nice and patient. They treat everyone the same. I've been here a few times with getting a rental while my car is in a shop. They juggle everyone and still let everyone know while waiting they are not forgotten. Which is pretty hard to do cause everyone wants to be helped the quickest. I've been here 4 times in the past two month and only have seen greatness. read more

Enterprise Rent-A-Car - Car Rental Near Me - Anaheim, California

I had a such bad experience with this company, bad service in general! In November 5,6,7 I was in FLL rent a car through Enterprise, they gave me a car that broke down on me. I was on the way to my big events in West Palm Beach, the car die on me right in the middle of the front of the hotel, blocked everyone else! Such an embarrassing and felt bad for other people, that I can't move the car out of the way. Took a while for service come out take a look at the car, but finally can't fix it so they had to toll it away. I had to paid an Uber $120 to go back to my hotel. Left my 2 umbrellas, cable charger, power charger in that car which they can't located that car for me to get my stuff back! It's actually ruined my trip and never rent a car from Enterprise again! read more

Great Customer service! Jose Hernandez went beyond the call of duty to get me into a vehicle right around closing time. He was patient and courteous and made me feel taken cared of. I am a frequent Enterprise customer, this experience stood out of all the many years I've used Enterprise. Ask for Jose H. read more

been a customer for Enterprise, always had great customer. Ryan, was great person who helped my hubby and me into a car. I recommend Enterprise to all my friends and family, great great prices and they treat you like family.I had left my transmitter in the rental car and they had it waiting for me to pick up right away. Mike the manger was awesome in service after returning the car, can't wait to rent next month again. read more

Renting a car can be a hassle but this enterprise is amazing. Theyre super friendly, knowledgeable, and quick. They made it so easy. Highly recommend. read more

Hafez put me in an Audi for my road trip to the Grand Canyon. Had some car issues along the way but the team in Anaheim was really helpful and resolved the whole thing. I was put off two hours in my trip making me miss my extracurricular activities on the trip. So Hafez took care of me and the charge. Due to his customer service I still give this location a 5 star and would rent here again. read more

This one sucks!!! I got confirm reservation only to find out! They don't have car for me. The lady on duty lied !!! She said she called me but can't answer which number because she bare face lied to me. I don't mind no cars me and it canceled I understand but lying calling me and spending my time going there via Lyft back and forth. It's upsetting read more

I was in a hurry, Was given an electric car when I specifically didn't want an electric car, i wasn't told it was electric, i was thinking it was hybrid, specially cuz the guy told me it only had 1/4 tank of gas in it and that i didn't have bring it back with full tank, by the time i realized it was fully electric it was too late to return cuz the place had closed for the day, i have never driven a fully electric car so i wasted over 2 hours looking for a fast charging station and every place i went to either all the stations were full or other charging places half of them weren't working, tried calling other places that were open to switch the car but apparently the business hours aren't updated cuz online it says they're open when they're closed, terrible experience will definitely NOT be renting a car from here again specially cuz we lost over 3 hours due to having to stop after a hundred miles to charge it AGAIN cuz the limit to charge it is 80% read more

Shout out to Harby for helping me! Everyone is here was so nice, and made the process so much easier by picking me up. I did have this car through insurance, so everything was very simplified for my process. read more

According to them insurance covers 30$ couldn't help me cause car was 32$ I asked for a manager was told no Crazy Becuase this company only hires employees if they have a bachelors but there service is as if they just graduated from high school with very very poor customer service ! What's worst is this location is next to Disneyland !!! read more

Fantastic service from the boys on Harbor Boulevard! Jose (1), Jose (2), Ryan, Mike, Adonay and the rest of the team! these boys went out of their way to assist us! they didn't take advantage of us as tourists. We were helped and cared for greatly. can't thank these boys enough! no task or problem we encountered was difficult for them. we weren't treated as money makers, we were treated as people who needed a service and we were cared for greatly. RELY ON THESE GUYS! Victoria also greatly appreciated your commitment to making our trip smooth! read more

RA: 7QNTR0 Jazmin Dominguez, amazing service with a great attitude. For starters, this location is one of the only open locations on a Sunday and you that meant a full house of customers in the lobby. A very warm "welcome to Enterprise, one of our staff members will be with you as soon as possible to help you!" the second I walked through the doors. Personally watched her handle phone calls, typing up rental agreements, greeting and assuring other waiting customers in the lobby, coordinating staff members, and handling business as the face of this location with composure and confidence. By the time it was my turn, Jazmin had already taken care of multiple customers and each interaction seemed genuine and handled with great care. After explaining my own situation for my rental needs, Jazmin was able to quickly find me a solution and explained with transparency on how my rental would be handled going forward. Definitely did not make me feel like I was just another business transaction but rather a cared for customer. Rental Vehicle At first, I was shown a nice vehicle which I was happy to take but the employee who was helping me was quick to catch one of the vehicles tires looking slightly deflated and the gas tank at close to empty. She was smart enough to check the vehicle's status to find the tire's PSI at below the recommended level and offered to both fill up the gas tank and re-air the tire (Major catch for my own safety and convenience). With that said, Jazmin was quick to find another solution and instead provided me with another clean and ready to go vehicle. Great teamwork. Overall Experience A team's overall attitude, work ethics, and success is a direct reflection of the management and leader. I hope this review finds you well and I wish you and your team a career full of success and accomplishments. I am a very impressed and happy customer. read more

The man who helped me was great I think his name was Joseph. But when I asked about my last experience in how they put me in a mustang joe when to ask his manager. So I walked over and started asking why last time I got a mustang and now I'm getting a car that isn't even equivalent to my car (accent) he started yelling at me "NO NO, YOU CAN'T GET A MUSTANG" at that point I was agitated cause I had just gotten hit on the freeway and was getting a rental and the manager or whoever started yelling at me? Why would I ever come back. This was the worst experience I have ever had in any customer service industry. Will never return and I earn others about my experience. read more

I will never rent from this location again. They wasted my time when I went the first time but decided to give them a second chance since the manager stated he would help me out the next day. I Uber'd again ($36 later) and was told he was off for the next few days. Thank God for Jose Rodriguez who was extremely helpful. Long story short, I got into a vehicle and rented it out for a week. Forward to Saturday, I'm stuck with a dead battery, they're closed and the gentleman that scheduled battery service tells me I'm responsible for the $55 fee. I'm floored. So now I'm trying to work things out with customer service but I don't have much hope. I have to also note that there was a customer that had to return her rental because her battery was about to explode (per her husband who is a mechanic) and the stench that was coming from that battery permeated not only on the outside but on the inside as well. So beware of battery issues. read more