I have been renting from Enterprise and National for 20+ years and while no rental car company is perfect, everyone can agree they are better than Hertz and Avis. I have rented here about 5 times and each time has been pleasant. Sometimes I had to wait for a car to be washed and gassed. Sometimes they didn't have my category of car so they gave me a better one. But they play fair, just return ur car in same condition and gas level as you took it and you will be fine. read more

The worst customer service. No empathy no regard for customer loyalty. Avoid this location. No words for the heinous treatment I received after spending thousands of dollars here. read more

the best customer service! luke and jesse are incredible and helped me/my daughter after a collision, as well as provided support during the rental. also loved the enterprise driver who helps connect customers with Caliber - so sweet and kind. 10/10 recommend and will go back for future rental needs! read more

We came in to pick up our car and told us they don't have any cars for us anymore. What's the point of reserving and only to be told they don't have a car for us anymore. They told us at first they have a truck and then another location said they will bring the truck to Carlsbad but when we got here since we are waiting for a call and we are aware for he time they close we decided to just drive to the Carlsbad location. The manager Sarah Killion 760-931-1111 was so rude and raised her voice. We asked for the corporate customer service number and she said she doesn't know. One employee chimed in and said check online. DO NOT RENT FROM Enterprise in Carlsbad!!! read more

You could have the damn vehicle ready so I don't have to wait for an hour and 10 minutes

I absolutely love Car Country Enterprise in Carlsbad! The staff consistently go above and beyond and are incredibly friendly and helpful. I visit Carlsbad from Maryland fairly often, and I wouldn't even consider renting from anywhere else. The outstanding customer service is the reason I keep coming back. Highly recommended! Steve from Maryland. read more

Can't praise them enough! After first going to Hertz where we are gold members and waiting in line for 20 min with no end in sight, called enterprise and got the same deal (just $7 more for a week). Drive over and we're greeted with friendly efficient staff. Turning in the car was a breeze, Sophia was so kind and helpful, I was having a crazy day, so her efficiency made a big difference! Gave me a ride to the dealership. I could not have been more pleased. Will definitely from here rent again! read more

AnaSofia M. AND Jake C at car country Carlsbad enterprise were so kind so professional and definitely knowledgeable. They catered to all my needs. Every day I needed to keep car waiting for mine in the shop they had no problem confirming my usage (unlike hertz vista that will call the cops on you if you're 1min late) HIGHLY RECOMMEND this location read more

Medi and Jesse were delights. 10/10 customer service. Thank you for your help and making what would otherwise be a stressful process so well handled! read more

At 6:30 this evening I got a call that Enterprise doesn't have the 15 passenger van I booked for this weekend over 2 months ago. To call after hours and leave me no solution to why I am being told so late the evening before I am set to pick up the van is the worst customer service. I now have to scramble at 8am when car rentals open in hopes of being able to find a van last minute. Would have been nice to be given a heads up or offered some sort of solution. I would give Carlsbad Enterprise 0 starts if that was an option. This is an all time low in customer service. read more

Terrific staff at Enterprise in Car Country Carlsbad, everyone from manager Jake, Mia, AnaSofia, Gary and Drake was polite, helpful and assisted me in getting a car rental that worked for me. They seamlessly made a car switch so I could have a more comfortable care for me. Great job all of you! Thanks again read more

The staff here really does do everything they can to make your experience a good one. I unfortunately have had to come here twice this year for someone hitting my parked car and not leaving their info, (so going through my insurance company), and both times they have done everything they can to get me into a comparable car while i've had to wait on my car to be fixed. Both cars were clean, I felt they really did try to make it as easy as possible. This last time they didn't have an Audi available on me and drove one up from SD for me, which I appreciated so much. They were even were able to give me a ride to/from the body shop my first time around. Great friendly staff! read more

I was in such desperate need to get to my daughter in San Francisco! Joshua totally came to me rescue The assistance manager, Joshua Rich thank you! The service here is A+++ Thank you so much Joshua and Tyler!!! Pamela C. read more

They have the cheapest and horrible cars available for you. You expect to rent a decent car with this type of companies but nop. Try a different rentacar company. If they had electric bikes they will give you one if they could. Cheap place for an expensive experience. read more

Per the recommendations of Enterprise customer service here on Yelp, I followed up with Enterprise customer service regarding my issue. They took down my information, gave me a super duper useful apology, and then said the Enterprise local office (the one who closed early on its customers) would get back to me. Of course, nobody has gotten back to me. This company is a total joke. read more

Had pickup at 2pm. Car was dirty and not ready. Waiting 45 minutes and ongoing now. While listing to other customers complaining about similar issues. They need a new manager. read more

The absolute best customer service experience out of all the Enterprise locations I have visited. I frequently rent cars for work and this location always goes above and beyond. I was sad to see Jacob get transferred to their Vista location because his exceptional customer service was very much appreciated. A definite loss for Carlsbad. The San Francisco Airport location could learn a few lessons on customer service from the Carlsbad location. read more

Love this location! After too many bad experiences with the Encinitas location (rude employees, slow service, disgusting cars) I decided to try this location. Service was amazing. I was in and out in less than 5 minutes. The rental car was nice and super clean. The employees were all nice, efficient, and professional. I will definitely be using this location from now on even though it's quite a bit further of a drive for me. Definitely worth it! read more

The staff was nice and I guess I was lucky because I was helped at the counter right away on a Friday morning. The whole process from check in to leaving with the rental was about 15 minutes. The rental was clean and did not have an odor to it. I was happy with my rental until the tire pressure light came on the very next day. Turns out they rented me a car with low tire pressure and I had to take it in to another Enterprise to get it fixed. That whole process delayed my trip by 40 minutes which I did not appreciate. read more

Enterprise Rent-A-Car - I was rented a car with low tire pressure. Be sure to check this before leaving the lot! - Car Rental Near Me - Carlsbad, California

This location is top tier. All the staff is friendly and very helpful with any questions. I am a frequent renter for trips planned and this locations staff is always very efficient and fair with pricing and any incidents that happen. Thank you very much Carlsbad team ! Staff that have taken care of me are Rachel , Annie , Bobby , Jesse from what I remember. All other staff are also great ! Will be continuing to rent from them. read more

Very friendly staff, quick service and a great car!! Rates were reasonable and it is a no-fuss location! read more

Enterprise Rent-A-Car - Car Rental Near Me - Carlsbad, California

We needed a car in short notice while our car was having a tire replaced at Costco. We were able to cycle over to this rental office and they helped us promptly. Happily we were able to get the right sized car at a good price; we could continue our vacation while we waited for our ordered tire to arrive. Thank you Enterprise, and to Owen for excellent service. read more

Terrible service- Carlsbad CAR COUNTRY RD Very bad experience. Lauren is extremely rude. The so called manager Robert is equally as rude. Zero customer service skills. read more

Beware ! The staff will try to manipulate and upsell you to buy the optional dw/cdw insurance which is a DAILY charge. I was sent to this location through my insurance company after my vehicle burned and was a total loss ( no fault of mine). I was tired after work and a little traumatized from the car fire when I went to enterprise to get my rental and the guy still manipulated me into purchasing something I didn't need even after he knew about what happened. I really hope enterprise can reverse some or all of these charges which came to almost 800$. read more

Sam & Mr T. keep a very smooth running operation. My experience was without any stress even though my reason for renting was my truck had blown an engine and went for repair. Sam had Medhi come pick me up (one of the most kind gentleman possible) from my house and brought me directly to my rental location and I was on my way with my rental within twenty minutes. Thank you for making my rental experience easy. Sam then followed up with me via text the following day to see if all was good or if I needed anything as far as my rental. I'm blessed with my experience and just wanted to share. read more

Enterprise Rent-A-Car - My F-150 rental for the week. - Car Rental Near Me - Carlsbad, California

Second Update: Enterprise asked me to email them, as seen below, to which I responded immediately. However, it took them a week to reply. When they did, they promised to have a representative from their location call me - that was last week. I'm still driving around in a vehicle with deteriorating windshield wipers and a trunk that can't accommodate my grocery shopping. This situation is far from satisfactory. Update to my review: While Brittany provided exceptional assistance throughout the process, her commitment to follow up within a specific timeframe was not upheld. She reassured me that she would check in with the Carlsbad location and call me back within 10 minutes to update on the situation. However, as I write this, it's already 8 PM, and I've yet to hear from her, leaving me somewhat disappointed. Despite the earlier great service, this lack of follow-through leaves room for improvement. My experience with Enterprise Car Rental in Carlsbad was unfortunately less than satisfactory. Due to an insurance request, I was to pick up my rental from this location after an initial reservation had been set at their Encinitas branch. Upon my arrival at the Carlsbad location, the process quickly became chaotic. Jesse seemed to be the only one in control, trying to manage everything as the rest of the staff appeared confused and uncoordinated. The workflow was also unusual compared to my past experiences. After being 'checked in' by an employee summoned by Jesse, I was informed that someone else would walk me out to the car - a disjointed process I've never encountered in my many past rentals. Confused and frustrated, I stepped outside to contact Brittany at the Encinitas branch. As I was on the call, I noticed the Carlsbad staff through the window, seemingly idle, making no effort to expedite my rental process or check on me despite knowing I was waiting. Even after my call with Brittany, the car wasn't ready for a significant amount of time, contrary to what I had been told earlier. The lack of efficient customer service and the lengthy wait time left me with a negative impression of the Carlsbad branch. In summary, my experience at Enterprise Car Rental in Carlsbad was marred by poor communication, lack of staff coordination, and prolonged waiting times. This contrasts sharply with the proactive and helpful service I received from Brittany at the Encinitas branch. This is completely shocking, since my review enterprise as a company has disabled the reviews at both locations, I was having an issue with that goes to show they are a company that doesn't care about customer satisfaction, and would rather protect their employees from a negative review watch out for these guys shady read more

My vehicle is under a manufacturer recall which means I'm gonna be in a loaner for over a year I arrived at the dealership to pick up my enterprise rental first surprise enterprise wasn't there yet even though I'd called a half hour earlier to tell them I was in route when the delivery person brought the vehicle. I noticed several things. First, I noticed the vehicles maintenance required light was on. I inquired in the person told me oh yeah you got about 500 miles before you have to do the service I looked at him and said why should I have to take it in for service? Why didn't you do that before delivering the car oh well you got 500 miles is what he said next I commented that this was gonna be a year long loaner. Why do I only have 3/4 of a tank would not have been easier for me just to return it for as I looked over the vehicle I noticed footprints on the backseats food, crumbs, pens, and other items scattered throughout the vehicle when I commented don't you clean the vehicles? yes we do if you'd like I can take it back and have them redo it again wasting my time so from the start I was not impressed. I took the vehicle got gas and took it to Pep Boys for their oil change I had to wait about a half hour for Pep Boys to get approval from enterprise to do the oil change and then I had to wait two hours for them to actually do the oil change. Lots of inconveniences already had the car a few weeks and I began to notice the smell. I did a little detective work and found the cabin air filter had never been changed. It was disgusting. Also, the vehicle transmission felt like it was slipping so I called my dealer and told him I needed to return the car. I did that today a few minutes ago I get a call from enterprise customer service wanting to know how my experience was. They wanted to make sure it was excellent of course I laughed. I told him all the above his response. Oh, we would never deliver a vehicle with the check engine light on or need service well, I've got photos and the manager at the dealership aware because I showed her before I took the car. He then asked me what he could do to make it right I asked what he was offering. how about a discount on your next rental? I've already told him I don't rent cars that I'm only in a loaner because mine's out of service due to the recall, he kept offering me a discount on a loaner lousy customer service They knew this was a dealer loaner that it was gonna be out for a year which meant they were gonna make about $20,000 why they couldn't deliver it with a full tank of gas. It wiped down and vacuumed interior and no service indicator light on why they couldn't do that I don't know . I guess they just don't care. read more

Froud company,stay far ...they deserve zero stars...if you pay with debit card, you pay 500$ but they don't give you back you money Btw the car was in perfect condition when I have returned read more

I rent with Enterprise, usually Encinitas location or near airports. Over the years I have used their vehicles for short trips, extended vacation travel & twice when my car was damaged. Even my employer uses Enterprise so I often travel for business with their contract. I have been happy every time. The one time that I had a problem with a car my issue was immediately resolved. My "con" is that the company hours are very bad for Saturday and Sunday rentals and returns. I realize that it's a corporate problem and not due to the employees. The Encinitas location manager Jesse Prowell is personable and efficient, as are his staff. I so appreciate being greeted personally. Whether the staff actually know or recall me, it proves that they look up my reservation BEFORE I arrive. That's good old fashioned customer service. I would advise people to sign up for Enterprise Plus, the program makes vehicle renting a breeze. read more

Possibly the most pleasant helpful staff ever. easy in and out. They were totally swamped and took time to explain with each customer and were pleasant - genuine - to everyone. read more

Will never ever use enterprise again! We made reservations here after Encinitas did not have the car we needed. Received confirmation and when arrived they had no record and did not have the car we needed. The 'manager' was so rude and dismissive. Offered us a comparable car for another $200. Absolutely unreal! Called customer service and the guy on the line legit said "I can't make a car appear for you" horrible! Enterprise do better! read more

I've been renting regularly from this location for about six months now. Six or seven times now. The employees are super kind, I mean, like really really nice and professional. I've been in there when a couple crazy and irate customers came in (no fault of the business), and they handled them with way more grace than I ever would have. Everything has been super smooth and easy for me there. read more

We rented a van for a family vacation. Upon arriving to pick up the van they said they didn't have a van available and could not find our reservation in their system. I showed them the reservation and confirmation # on the email I received. They said that it didn't make a difference as they did not have it. So apparently it was my fault that I had the reservation and they did not. I asked them since they did not have a van that we had a reservation for could they honor that price for an suv. Like I said we were going on a family vacation and needed something big enough for all of stuff. They would not honor it and tried to charge me $300 more for an suv. So they did not have the van we reserved, then "lost" the reservation and then tried to charge more because of their issues. The manager was neither helpful nor considerate of the situation they created. I tried to get in touch with the regional manager and was told I would get a callback but never heard anything. I would never rent from Enterprise and will tell anyone else the same. read more

Enterprise Rent-A-Car - The reservation that they didn't have! - Car Rental Near Me - Carlsbad, California

My Van has been in the shop twice for repairs and Lydia and Ryan have been so helpful in making sure I get into a vehicle that's comparable. They've been transparent in communication working with the auto shop and insurance with me and has made the inconvenience of having to get a rental car convenient. It's been a smooth process and I appreciate them going above and beyond in picking me up and getting me into a rental in a timely manner. read more

I was contacted today by a district manager who patiently listened to my side of the story. She was attentive and extremely professional. They are refunding me the $1,000 damage charge and closing the case. read more

Normally this location is ok. They are always friendly and courteous but generally a little slow. Today however, I was very disappointed. The customers on the phone took precedence over the customers standing in front of them. So it took me over 15 minutes to get checked in. Now, there are 4 customers who have been charged for their rentals but the cars are not ready, so we're all just sitting here waiting. I did schedule an appointment over a week ago...and yet, here I am still waiting on my car. Just found out, that the car they have for me is out getting gas. Why wasn't it ready, given that they knew I was coming? But wait, there's more. When I finally got the car after 45 min, it only has 3/4 of a tank of gas (so I guess they weren't filling it up) and it wasn't clean....the carpets inside still had a lot of footprints all over the floor. read more

I never leave reviews, especially for rental car places because they are usually never a good experience. This place is the first I've been to with a truly kind staff that was also quick and helpful. I think the girl helping me was Maddie.... Thank you for a great experience. read more

Everything was great! Set up reservations online, called the morning of my reservation and the Truck I needed was cleaned and ready to go! Covid-19 sanitizing was done inside! Also left 2 Clorox disinfecting wipes for my trip! Nice added touch. Check in was quick and easy! Truck was clean and drove great... Drop off was even quicker! Will definitely rent again!! Thank you to All at Carlsbad auto Enterprise! read more

It was refreshing to rent from this particular Enterprise. After having had a lousy experience at a different E location. Nick went above and beyond - not only by providing a spotless, fresh vehicle - but also by following-up twice regarding a concern about the costs. An absolute pro. I've typically dealt with this location - when needing to rent a car - and will continue to whenever possible. read more

I always rent from Enterprise when taking road trips. The online reservations have always been easy. The actual pick up and drop off is hit or miss. Most staff try their best to facilitate a smooth experience, but they are either short staffed or don't throttle pick-up and drop offs, because that is the most difficult part of the process. Parking at this location is horrible as well. Still they have been the most affordable in my experience and worth the small inconveniences. read more