Total rip off!!!! They charged me $500 for a subcompact for…read more6 days!! I was told I had to provide my credit card to use as a deposit that I would get back. Understandable. The week was quoted as $185. On my inv Now I am in a back and forth because they refuse to refund the so-call deposit!

Absolute best experience. I have been a client of Enterprise for years but constantly dealing with…read moretheir limited hours. This location - and the staff, especially Jasmine, were wonderful. I will 100% come back here. Car was spotless.

Easy and solid rental…read more Rented a midsized car for 4 days, and received a new 2026 Toyota Camry hybrid. Staff was helpful, car was clean, and pickup and return were easy. Great to have a locally-owned option in Carlsbad.

Very friendly and courteous service... car was clean and ready to go... from start to finish an all…read morearound great experience.... Highly recommend!!

I have been renting from Enterprise and National for 20+ years and while no rental car company is…read moreperfect, everyone can agree they are better than Hertz and Avis. I have rented here about 5 times and each time has been pleasant. Sometimes I had to wait for a car to be washed and gassed. Sometimes they didn't have my category of car so they gave me a better one. But they play fair, just return ur car in same condition and gas level as you took it and you will be fine.

The worst customer service. No empathy no regard for customer loyalty. Avoid this location. No…read morewords for the heinous treatment I received after spending thousands of dollars here.

Very slow and no customer service. They did not honor times already promised nor did they pick up…read morelike promised the auto body shop had to drive me to the hetz location and even then they took an additional 30 minutes to find a car. The shop said they have also had the worst experience from hertz and wouldnt recommend

Booked through costco. The employees and the pick up / drop off drivers have always been very…read morefriendly. It was relatively quick and painless and was upgraded to an SUV. -1 star for the car not being in great condition - some of the window buttons were missing and the steering had a weird vibration. It also wasn't that clean for a luxury car. They did make up for it by not charging for the ~3 gallons of gas i forgot to refill. Overall, i'd go back to this location for the convenience.

We had a great experience at this location. We dropped our car off even though we had picked it up…read moreat another location. We didn't call or make a reservation for drop off, but Kaleb Sanchez could not have been nicer or more efficient. He took car of everything in just minutes. He also took the time to answer our many questions about Carlsbad since is from there and we are moving there. Thank you, Kaleb, for a wonderful experience. Hope to see you around Carlsbad!

I've rented from Enterprise multiple times, and Luke has been consistently outstanding every single…read moretime. He is professional, efficient, and genuinely helpful. He handles everything calmly and respectfully, even when the location is extremely busy. This branch is often packed, so waiting is sometimes part of the process. I think it's important for customers to understand that the employees are doing their best with the volume they handle. Picking up a rental requires patience on our part too. The staff are working hard -- they are not standing around. Some customers come in expecting instant service, even when it's clearly busy. A little patience and kindness go a long way. Luke and the team truly try to take care of everyone as efficiently as possible. Because of the consistent service I've received, I will continue renting here. Thank you, Luke.

I'm not sure who was the manager or working at the counter on 7/8 at 4:30 to 5ish but they deserve…read morea huge acknowledgment! I want to say thank you for doing your job, ensuring that I would have a vehicle today! I had the Geico rep set me up with a rental due to an accident. The rep never set up the time or car, she basically made it seem like I could just go pick up my car. He had a car ready for me. I had to wait a while but it's a rental spot and that was expected. Just grateful to have a rental while my car gets fixed! Thanks again for accepting the last minute request!

Steve B at the Hertz car distribution area was amazing! Despite being at work since 4 am, he had a…read moresmile on his face and was super patient with costumers, even when a few were rude! Kudos to Steve

I recently had a mixed experience with Hertz. The night before my rental, I called to confirm my…read morereserved vehicle would be available since I've previously arrived only to find the wrong vehicle class. Unfortunately, I was placed on hold for over 25 minutes and no one ever came back on the line. When I picked up my rental the next day, the process itself was smooth and efficient. However, I received the pre-rental inspection report before I had even seen the vehicle. I'm used to doing a walk-around with an employee to verify any existing damage before driving off, so it felt odd to be expected to acknowledge everything was fine without first inspecting the car myself. To make matters worse, I was never able to open the inspection email. I mentioned it to the representative at pickup, and he said it might take a few minutes to load. I tried again a few hours later and still couldn't access it. Even when I returned the vehicle the following day, the email still wouldn't open. I let the representative know at drop-off that I had never been able to view the inspection report. Because I couldn't access the inspection report, I took my own photos and videos of the vehicle before driving off so I would have date- and time-stamped documentation of its condition, just in case. I also noticed the same bottle of Coke sitting on the counter from the day before, which gave the office an untidy appearance. It's a small detail, but it didn't leave the best impression. Overall, the pickup and return process were smooth, but the inspection process needs improvement. Customers should be able to inspect the vehicle before receiving the report, and the inspection email should be accessible in case there are any questions or concerns.

Had made a reservation through the general 1-800 number for a one day rental with a scheduled…read morepickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again.

I've rented several times from this location. The customer service is good when at the location,…read morebut trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse.

I have used them a few times before, but sadly my last visit was not a pleasant one. They are a…read moresmaller rental and you can't leave your car there, like you can at other rental facilities. Lucas the attendant was extremely unhelpful and rude upon returning the car. I had a few questions and concerns and didn't really get any answers to them. I use to think they were a better deal than most of the other car rentals, but I'd rather pay a bit more if it means the customer service is actually courteous and helpful. Sadly, I will not be renting from them again.

This place is straight trash if you wanna be reprimanded for showing up early to pick up your car…read morethen come here. If you wanna be told stay here, someone will be back in an hour. This is your place. You get what you pay for go to enterprise anywhere else but here..

Rented a car midsize SUV for a 4 day trip. At checkout my car was ready and the agent was friendly…read moreand very helpful. Even helped me figure out the radio controls (I tried on my own for 10 minutes) and didn't make fun of me or call me a boomer. Different agent upon return but was also friendly and helpful, even though the office was a bit busy. I usually rent at the CLD airport, but on this particular rental, Oceanside was $120 cheaper than CLD. I'll be renting here again.

Javier is a rock star. I showed up two weeks ago for a road trip with my boys and he already had my…read morepreferred car washed and ready to go because he saw my reservation. Then he saw all the gear and luggage we had and gave me an upgrade to a much roomer vehicle. He always has a smile on his face and goes the extra mile to take care of his customers. It's always good when someone knows your name as you walk in the office. It wouldn't matter if I lived in San Diego or South County, I would drive the extra distance to rent a car from him. Thank you bro for being YOU.