Absolute best experience. I have been a client of Enterprise for years but constantly dealing with…read moretheir limited hours. This location - and the staff, especially Jasmine, were wonderful. I will 100% come back here. Car was spotless.

Total rip off!!!! They charged me $500 for a subcompact for…read more6 days!! I was told I had to provide my credit card to use as a deposit that I would get back. Understandable. The week was quoted as $185. On my inv Now I am in a back and forth because they refuse to refund the so-call deposit!

Easy and solid rental…read more Rented a midsized car for 4 days, and received a new 2026 Toyota Camry hybrid. Staff was helpful, car was clean, and pickup and return were easy. Great to have a locally-owned option in Carlsbad.

Robert was very professional and helped me out getting a rental cal while my car was being…read moreserviced. Thank you.

the best customer service! luke and jesse are incredible and helped me/my daughter after a…read morecollision, as well as provided support during the rental. also loved the enterprise driver who helps connect customers with Caliber - so sweet and kind. 10/10 recommend and will go back for future rental needs!

I absolutely love Car Country Enterprise in Carlsbad! The staff consistently go above and beyond…read moreand are incredibly friendly and helpful. I visit Carlsbad from Maryland fairly often, and I wouldn't even consider renting from anywhere else. The outstanding customer service is the reason I keep coming back. Highly recommended! Steve from Maryland.

Very slow and no customer service. They did not honor times already promised nor did they pick up…read morelike promised the auto body shop had to drive me to the hetz location and even then they took an additional 30 minutes to find a car. The shop said they have also had the worst experience from hertz and wouldnt recommend

Booked through costco. The employees and the pick up / drop off drivers have always been very…read morefriendly. It was relatively quick and painless and was upgraded to an SUV. -1 star for the car not being in great condition - some of the window buttons were missing and the steering had a weird vibration. It also wasn't that clean for a luxury car. They did make up for it by not charging for the ~3 gallons of gas i forgot to refill. Overall, i'd go back to this location for the convenience.

We had a great experience at this location. We dropped our car off even though we had picked it up…read moreat another location. We didn't call or make a reservation for drop off, but Kaleb Sanchez could not have been nicer or more efficient. He took car of everything in just minutes. He also took the time to answer our many questions about Carlsbad since is from there and we are moving there. Thank you, Kaleb, for a wonderful experience. Hope to see you around Carlsbad!

I've rented from Enterprise multiple times, and Luke has been consistently outstanding every single…read moretime. He is professional, efficient, and genuinely helpful. He handles everything calmly and respectfully, even when the location is extremely busy. This branch is often packed, so waiting is sometimes part of the process. I think it's important for customers to understand that the employees are doing their best with the volume they handle. Picking up a rental requires patience on our part too. The staff are working hard -- they are not standing around. Some customers come in expecting instant service, even when it's clearly busy. A little patience and kindness go a long way. Luke and the team truly try to take care of everyone as efficiently as possible. Because of the consistent service I've received, I will continue renting here. Thank you, Luke.

Damon and Terrell provided outstanding service to us today. We were an hour and a half late for our…read moreappointment and it didn't occur to us for some reason to call to let them know. They were extremely helpful in locating an acceptable vehicle for us. I watched them help 10 other parties with various issues (no valid license, no credit card, needing a certain size car, etc.) and Terrell and Damon were on their game and were calm and friendly. These two gentlemen deserve a raise. They are going above and beyond to delight Enterprise customers!

The moment you walk in it's dingy and dirty. They seriously need a cleaning crew asap- cobwebs on…read morethe ripped chairs and mystery substances all over the desk. I called a day in advance to reserve a full size suv or truck and the girl (no name given) just gave me a quick "sure" when I asked for reservation info or confirmation she said she noted it on my booking and would not help further ... but when I got there they tried to give me a Prius- I was very confused and said as much. Steve was super polite and I can appreciate his effort (only reason for 2 star and not 1) but he was working solo with a full lobby and was doing his best to take care of everyone. Understaffed for sure! I was not happy w the price I ended up getting for a small crossover, it would have been $1k for two weeks- no customer service or offer for weekly discounted rates while I wait for my car to be done in the shop. I turned it in early and took my business to Enterprise, half the price for twice the days and a much nicer car and customer care.

So when you call Hertz customer service they don't help you. At ALL. I extended a rental and they…read morecharged me $110/day and then wanted $400 to drop off the vehicle at a different location. That was a terrible phone call because I had been in an accident and I was at their mercy. BUT if you go into this location and talk to them they will really treat you right! I was so happy to be able to have it all cleared up and I left that location with a smile on my face and I am so grateful I will be re-renting because I'm not going to even be able to take care of of my totaled out car to sign off on it until the 10th. Check Hertz out!!

Had made a reservation through the general 1-800 number for a one day rental with a scheduled…read morepickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again.

I've rented several times from this location. The customer service is good when at the location,…read morebut trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse.

I have used them a few times before, but sadly my last visit was not a pleasant one. They are a…read moresmaller rental and you can't leave your car there, like you can at other rental facilities. Lucas the attendant was extremely unhelpful and rude upon returning the car. I had a few questions and concerns and didn't really get any answers to them. I use to think they were a better deal than most of the other car rentals, but I'd rather pay a bit more if it means the customer service is actually courteous and helpful. Sadly, I will not be renting from them again.

This place is straight trash if you wanna be reprimanded for showing up early to pick up your car…read morethen come here. If you wanna be told stay here, someone will be back in an hour. This is your place. You get what you pay for go to enterprise anywhere else but here..

Rented a car midsize SUV for a 4 day trip. At checkout my car was ready and the agent was friendly…read moreand very helpful. Even helped me figure out the radio controls (I tried on my own for 10 minutes) and didn't make fun of me or call me a boomer. Different agent upon return but was also friendly and helpful, even though the office was a bit busy. I usually rent at the CLD airport, but on this particular rental, Oceanside was $120 cheaper than CLD. I'll be renting here again.

Javier is a rock star. I showed up two weeks ago for a road trip with my boys and he already had my…read morepreferred car washed and ready to go because he saw my reservation. Then he saw all the gear and luggage we had and gave me an upgrade to a much roomer vehicle. He always has a smile on his face and goes the extra mile to take care of his customers. It's always good when someone knows your name as you walk in the office. It wouldn't matter if I lived in San Diego or South County, I would drive the extra distance to rent a car from him. Thank you bro for being YOU.