Easy and solid rental…read more Rented a midsized car for 4 days, and received a new 2026 Toyota Camry hybrid. Staff was helpful, car was clean, and pickup and return were easy. Great to have a locally-owned option in Carlsbad.

Very friendly and courteous service... car was clean and ready to go... from start to finish an all…read morearound great experience.... Highly recommend!!

I have been renting from Enterprise and National for 20+ years and while no rental car company is…read moreperfect, everyone can agree they are better than Hertz and Avis. I have rented here about 5 times and each time has been pleasant. Sometimes I had to wait for a car to be washed and gassed. Sometimes they didn't have my category of car so they gave me a better one. But they play fair, just return ur car in same condition and gas level as you took it and you will be fine.

The worst customer service. No empathy no regard for customer loyalty. Avoid this location. No…read morewords for the heinous treatment I received after spending thousands of dollars here.

Total rip off!!!! They charged me $500 for a subcompact for…read more6 days!! I was told I had to provide my credit card to use as a deposit that I would get back. Understandable. The week was quoted as $185. On my inv Now I am in a back and forth because they refuse to refund the so-call deposit!

Absolute best experience. I have been a client of Enterprise for years but constantly dealing with…read moretheir limited hours. This location - and the staff, especially Jasmine, were wonderful. I will 100% come back here. Car was spotless.

Very slow and no customer service. They did not honor times already promised nor did they pick up…read morelike promised the auto body shop had to drive me to the hetz location and even then they took an additional 30 minutes to find a car. The shop said they have also had the worst experience from hertz and wouldnt recommend

If I could give 1 star, I would. We rented a Chrysler Pacifica van from your McClellan airport…read morebudget rental office in Carlsbad California at 9 AM on May 10, 2005. We were headed to an event an hour north and had picked up all members of our party. There were six of us in the van. The van made it 15 miles up the freeway and the engine shut off. We quickly pulled over to the shoulder however, our location was not safe. We notified the budget office that the check engine light was on and the vehicle would not start at about 10: 39 a.m.. She advised us to let it rest for 30 minutes and try to start it. When this failed to work, she told us to call roadside assistance because the car was already under contract and she could not help us. When we called roadside assistance, The representative told us that we would have to wait inside the car until the tow truck company. She threatened us that if we didn't wait with the car we would be responsible for any damage!!! Are you We were not in safe location in a disabled vehicle on the side of the highway. The temperature was 95° and even higher in the car because it had no power. Suggesting that we endanger our lives by sitting in the disabled vehicle on the side of the highway until the tow truck arrives and threatening that we'd be responsible for damage to the car is absolutely unacceptable and downright egregious! We finally got a text alert that the car had been picked up at 2:45 pm--over 4 hours later! The semi trucks were driving quickly next to the shoulder, shaking the whole vehicle each time one passed. One of our passengers had a panic attack and Budget was not sending help our way so we had to have several friends come to pick us up because our party was too large for one vehicle. We were stranded on the side of the highway for an hour waiting! When we finally got to our destination, we had a friend drive us to the Temecula office at 2 o'clock to try pick up another vehicle. They would not give us a vehicle because the tow truck company had not yet picked up the disabled vehicle on the side of the freeway!! Our whole morning and afternoon was wasted. We missed our first reservation and incurred fuel charges for our friends to pick us up and take us the rest of the way to our event 2 vehicles, from there we incurred almost $200 in additional expenses as we had to get Ubers all the way back home. No one checked to see if we were okay. We were not even refunded $140 our rental expense for the disabled vehicle! AND they charged us for a replacement vehicle that they would not give us due to the delayed towing service!!!This is NOT the customer experience we were expecting!

Told me I would need to pass a background check, not a credit check. Then I rent an uber to come…read moreget a car and am told I failed the credit check. Total nonsense. These people need to get their facts straight and not waste peoples time and money. Will never rent here again.

I have used them a few times before, but sadly my last visit was not a pleasant one. They are a…read moresmaller rental and you can't leave your car there, like you can at other rental facilities. Lucas the attendant was extremely unhelpful and rude upon returning the car. I had a few questions and concerns and didn't really get any answers to them. I use to think they were a better deal than most of the other car rentals, but I'd rather pay a bit more if it means the customer service is actually courteous and helpful. Sadly, I will not be renting from them again.

This place is straight trash if you wanna be reprimanded for showing up early to pick up your car…read morethen come here. If you wanna be told stay here, someone will be back in an hour. This is your place. You get what you pay for go to enterprise anywhere else but here..

BEWARE I initially…read morehad such a pleaseant experience renting an SUV here. The manager went above and beyond to ensure they found one for me and she even stayed a few minutes late so I could pick it up. Upon return, everything went smoothly. I did a walk through with the agent and there was no damage in sight and the gas tank was returned full. It was not until 4 HOURS AFTER that I received a call from the same branch manager stating that there was damage to one of the side mirrors. She claimed that it was hanging off its hinge. There was absolutely NO DAMAGE done to the vehicle during my rental and there was no damage to the vehicle upon return. I find it extremely unprofessional that blame would be placed on me 4 hours after the return of the vehicle after a walkthrough had been performed and papers had been signed. If the mirror was hanging off the side of the vehicle the agent and myself would have seen this. Interesting to note that when I returned the car there was no parking available in super tight lot so I was told to leave the vehicle in the middle of the lot and they would re-park it once a spot was open. How am I to know that the mirror wasn't damaged by an employee trying to park the car once a spot emptied or otherwise? PLEASE BEWARE AND DO YOUR DILIGENCE BY TAKING VIDEOS AND PHOTOS. Do not just sign the papers and walk away!

Dialed ! McKenna helped me out and was on point. My car was hit this weekend and she made the…read moreprocess super fast and efficient. I appreciate da good work ! Someone give her a raise FIH' STAH

Had made a reservation through the general 1-800 number for a one day rental with a scheduled…read morepickup at the Vista location, found out on the day of the rental that the Enterprise agent on the 1-800 number was not aware of pickup times/availabilities and that I would not be able to be picked up, but was saved last minute by the team of the Encinitas location. Thank you Ethan and Tara for your help in getting me a car when i needed it! Also, the car was brand new and impeccable. Thanks again.

I've rented several times from this location. The customer service is good when at the location,…read morebut trying to call the location is a long and frustrating experience. I called three times this morning, was on hold for 20+ minutes and then the call dropped. If you are a manager or with corporate, please reach out to me. It was a very frustrating experience attempting to reach someone at the branch. Update... Talked with Jesse and he was more than helpful. Apparently it was an unusually busy day and they were understaffed. Well done, Jesse.

Rented a car midsize SUV for a 4 day trip. At checkout my car was ready and the agent was friendly…read moreand very helpful. Even helped me figure out the radio controls (I tried on my own for 10 minutes) and didn't make fun of me or call me a boomer. Different agent upon return but was also friendly and helpful, even though the office was a bit busy. I usually rent at the CLD airport, but on this particular rental, Oceanside was $120 cheaper than CLD. I'll be renting here again.

Javier is a rock star. I showed up two weeks ago for a road trip with my boys and he already had my…read morepreferred car washed and ready to go because he saw my reservation. Then he saw all the gear and luggage we had and gave me an upgrade to a much roomer vehicle. He always has a smile on his face and goes the extra mile to take care of his customers. It's always good when someone knows your name as you walk in the office. It wouldn't matter if I lived in San Diego or South County, I would drive the extra distance to rent a car from him. Thank you bro for being YOU.

Steve B at the Hertz car distribution area was amazing! Despite being at work since 4 am, he had a…read moresmile on his face and was super patient with costumers, even when a few were rude! Kudos to Steve

I recently had a mixed experience with Hertz. The night before my rental, I called to confirm my…read morereserved vehicle would be available since I've previously arrived only to find the wrong vehicle class. Unfortunately, I was placed on hold for over 25 minutes and no one ever came back on the line. When I picked up my rental the next day, the process itself was smooth and efficient. However, I received the pre-rental inspection report before I had even seen the vehicle. I'm used to doing a walk-around with an employee to verify any existing damage before driving off, so it felt odd to be expected to acknowledge everything was fine without first inspecting the car myself. To make matters worse, I was never able to open the inspection email. I mentioned it to the representative at pickup, and he said it might take a few minutes to load. I tried again a few hours later and still couldn't access it. Even when I returned the vehicle the following day, the email still wouldn't open. I let the representative know at drop-off that I had never been able to view the inspection report. Because I couldn't access the inspection report, I took my own photos and videos of the vehicle before driving off so I would have date- and time-stamped documentation of its condition, just in case. I also noticed the same bottle of Coke sitting on the counter from the day before, which gave the office an untidy appearance. It's a small detail, but it didn't leave the best impression. Overall, the pickup and return process were smooth, but the inspection process needs improvement. Customers should be able to inspect the vehicle before receiving the report, and the inspection email should be accessible in case there are any questions or concerns.