We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

I have been coming to this Enterprise for car rentals now for the past year as I spend a lot of…read moretime on the road for work. Caleb has been the best Enterprise employee I have worked with. After my first rental he remembered my name and every time makes it feel like it's my personal Enterprise with the white glove service and attention to detail

I do not have enough words to express hw amazing Titus is! He continuously went above & beyond for…read moreme, as I was leasing from this location for over six consecutive months.

Made a reservation a month ago just for them to tell me they don't have the vehicle and now I have…read moreanother vehicle that's going to cost an extra $10 daily and on top of that i had to WAIT for a whole damn hour, potentially delaying my flight! the manager running this place needs to get fired! This business is in the middle of downtown Dallas and they're under staffed!! highly unorganized! Fuck this place! going to another rental company.

My car was in the repair shop for body damage and I had to keep getting rentals because of delays…read more The airport location employees were very professional, courteous and understanding as I had to renew rentals for a month. Even though at times they were extremely busy they were always courteous and tried their best to get everyone in and out. Especially Rylon, Darwin and Brandon.

This is not a reliable company to rent from. The cars are ok but the policies are not in favor of…read morethe consumer. We were sold on tolls being double so prepaid is the way to go. Also, if you return the car early you would get a refund. All of that was a lie. I rather pay more with a more reputable company than allow a company who's cheap and treats their customers even cheaper. We won't be using them again in any city or state.

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

Punch line: don't waist your time with Easirent…read more Only 1 shuttle runs to DAL. You have to wait 10-15 min between shuttles. We booked through Expedia with a pick up time. We got off the shuttle close to our pick up time. We go into a small room full of people. 7 people in front of us and several in line after us. We are told by the guy at the desk it's going to take 30 minutes per person to pick up our rental. 30min x 7 people = 3 hour wait time. The guy at the desk said that anybody who wants to cancel could. We told him we needed to cancel because we needed to be somewhere and couldn't wait three hours. He gave us a number for reservations and we called the number. Easi-rent said that they were unable to cancel our reservation and that we had to call Expedia. We reached out to Expedia and they said that they would have to reach out to easirent. We got an email the next day from Expedia saying they could not refund us.

There is nothing "EZ" or Easi or otherwise enjoyable about this service!!…read more Leave the rental center to stand in an unmarked area that you HOPE will be right, wait 30 minutes for the "every 15-20" shuttle and then call - only to be on hold for 20 minutes and be told "minutes more " to wait another 20-40 minutes!!! Waiting over an hour and 30 with no shuttle in sight. Not worth saving $20. Awful. #priceline #easirent.com