Although their location is almost impossible to find (off of Jefferson Ave) and I had to call to get directions as I drove and my gps kept telling me to make a U-turn, I finally got there. The staff were so friendly and had many recommendations for me for places to visit and food to eat. They were so kind, a staff member gave me a ride to downtown after I returned in the car. read more

Quick and easy! Very clean car, drove very well for my weekend trip. Chris took very good care of me and followed the rules, even saved me a little bit of money! Mauricio helped me check out quickly while looking good doing it. Thank you! read more

Rating '0'. I called the local Ann Arbor, MI number to rent a car, got caught in the phone tree. Finally spoke with a person at a call center. Gave the person all my information, name, address, phone, email, DL number, expiration date, etc., was told there was a car confirmed for me at my local Enterprise location, all I had to do was respond to the email on the way. After 15 minutes, no email. I finally managed to speak with a person at the Ann Arbor location who told me they had no cars of any size. Go to someone else. read more

Horrible. They are always closed and have no cars to rent even though they accept your payment online.

I reserved a car at the Wight Street location. They call me to confirm the day before. I call the morning of and said I'd be late. I called 3 hours later and said I was coming and they told me they don't hold reservations if your late and there were no cars left. The woman I talked to was dismissive, rude and wrong. She said that's how all reservations work at hotels, car rentals, etc. The Enterprise 800# said the company policy is to hold a vehicle for 24 hours before cancelling the reservation. Clearly the Wight Street location doesn't follow company policy and their employees are rude and ignore company policies. If this is a franchised location, they should be put on notice to clean up their act. Enterprise Detroit's bad customer experience resulted in enormous inconvenience to me and my family. read more

We rented a car for the day to explore Dearborn and Toledo, Ohio. It was super easy and cheap to book with this location. Corey, our customer service representative, was very friendly and helpful. We definitely would recommend this car rental company to anyone looking for an easy day rental option. It's much better than going to and from the airport! read more

I would never rent from this location again. This was the worst experience I ever had. The Audi that I rented stalled on my 2x, and the check engine light came on approximately 4 times. The CarPlay didn't work, so I had to use my phone for GPS coverage. The worst part of it is that I have yet to hear from management regarding my nightmare experience after having called them several times. SMH Never again... 338 Lucas Drive, Detroit, MI 48242 #844-934-1085 read more

Reserved a one way rental online, and when I arrived at the agency they told me they didn't do one way rentals. They sent me to another location 15 miles away, and that location also told me they don't do one way rentals. Very unhappy with the wasted time and money spent on ubers. read more

Sadly I needed rental services because a thief broke into my car and did some damage so naturally I was already irritated that I even needed a rental car, but the staff at the Wight street location were amazing! Dajuan (spelling?) was very helpful and joyful even with a few bumps in the insurance process he happily helped me with every issue and I just wanted to say thank you to him and the entire staff you ALL rock!!!!!!!! Now as far as the Southfield location I can not say the same. A huge ball was dropped, but I am not a person that likes to highlight the bad so I will just say Eric, the assistant manager, stepped in when the manager wasn't available and took care of it! The only issue I have with rental places is the return of the security deposit & the communication to the customers on the policy because everyone seems to say something different and it can be very frustrating for us customers. Especially when $300 is on hold and you are told by different people different things and your money is still on hold a week later, but even with all the confusion I applaud Eric, on handling the issues head on and taking ownership. read more

Marisa from enterprise is so awesome! Got me into a rental quickly on a Saturday! Definitely recommend checking out this enterprise before anyone else! Will definitely rent again from her. read more

Please--someone at the DTW enterprise please check the Red 4 Door Pickup Truck for our iPad. We see it driving all over the region on Find My. If someone would just pick up the phone we could ask but we are seven days on and no one picking up the phone. We have filed so many lost and found tickets but no one has found it yet. read more

Unfortunately, as a gay couple, we had a bad experience here. I was told that I could not add my partner as an authorized driver, and that my partner could not drive the car. The Enterprise employee said that it was because my partner had a debit card. After doing some research, I learned that Enterprise's airport locations DO accept debit cards if accompanied by a ticketed return travel itinerary and deposit, which we would have been happy to provide if we were asked for it. Enterprise's website also says that the driver's spouse or domestic partner is allowed to drive the car. We were told my domestic partner was not allowed to drive the car. I doubt we will rent from Enterprise in the future. read more

We arrived to quickly pick up our car with the gold membership only to be met by a rude reservations. We will BEVER rent from Hertz again all because of one rude unprofessional employee. read more

Enterprise Rent-A-Car - Empty car lot - Car Rental Near Me - Detroit, Michigan

Oh man, I've tried to give this location the benefit of the doubt a few times, but they stay frustrating- don't have the cars they should, can't fulfill reservations, won't accept certain cars as return, and customer service is lacking. Try another locale:/ read more

I wouldn't send a dog to rent a car from here. These people are rude and unaccommodating

I usually rent vehicles at this site and at their previous site. Here's my issue.. I was there the Friday before mother's and had a vehicle reserved for the weekend. A customer rep said she had to find a vehicle for me because their inventory was low. Okay, I waited. After about ten minutes or more I asked the manager is there a way he could contact her because I don't want to continue to wait around and you have nothing available. He said NO if you want to leave go ahead and leave. No eye contact or anything. I waited for a few more minutes and she brought around a vehicle. I went outside and checked the car. I opened the door and the weed smell hit me hard and there were crumbs on the seats. I asked was this car cleaned she said yes it was. I said can it be cleaned she said it's been cleaned. She said yeah it does smell smokey . I informed her that I'd rather not take the car. Asked if they had something else and she said no they have nothing! I called the customer service line to complain and was told a district manager would be calling me in the next few days. That never happened! read more

Great customer service!! Everyone is always so kind, and they always make me feel like a priority. Shout out to the kind woman you stayed late after closing because I left something behind, and she helped return that item to me! That goes beyond customer service!! read more

Enterprise Detroit left me stranded after I had a car reserved and confirmed. Find another rental company.

I'm sorry, but just this November 2022, I rented a SUV from Enterprise. I been thinking every since I turned in my rental. Considering everything me and my passenger experience. Enterprise could have been a little more accommodating on my total bill. Now I must say two of the managers back in my home state. Once they actually understood the severity of the situation. Did what they could within their powers to help us out while we where traveling across country. Roadside and four other Enterprise with the exception of one, failed us at every turn. Including customer complaint department , who never file my initial report. They all was told I needed an emergency exchange. And still turned me away. Had it not been for the management back home. I don't know what I would had done. They tried their best to made sure us was taken care of. They got me an upgrade, which was the least Enterprise could have done. Unfortunateyly in the process mentally and physically we was damage. As well as I missed out on financial opportunities, because after all this was a business trip. On top of money for a rental I had to extend to salvage the damage. The amount off my bill should have been better. I and my passengers still have physical scars to our body's we are trying to recover from. SMH read more

I was visiting from out of town and the customer service here was TOP NOTCH. They were able to take my reservation same-day, and when there was an issue with the car I rented, they put me in a higher-end luxury model without any extra fees. Not sure when I'll next be in Detroit but I'd highly recommend if you need a car while you're there. read more

This is a customer service friendly environment. They treat you as though they've known you for years. I would not go to any other location but this one they service is top notch. read more

We were visiting from CA, in a bind and needed a car. Called the Jefferson office and dealt with Mr Brandon Jenkins. He was very professional, nice and went up and above to help us. He made our experience from beginning to driving away in a car, very easy and smooth. Thank you Brandon. read more

I rent cars from here often and love the staff. Pickups are quick and efficient. I'd never think that I'd actually write a review for a rental car business, but they are that good. read more

Worse experience ever!!!! I want to begin by saying all Enterprise establishments need to go by the same uniformed guidelines. I dropped my rental off at this location, and was told my rental was damaged ( small dent) on the door. I informed the rep that it was like that when I picked it up. He went on to say, how he would have to contact that location and pull my contract. After doing so, he was told by management, that they knew about the door and do not report damages when its the size of a golf ball or smaller, so it wouldn't be on the paperwork. Once the rep was told this, he was very nonchalant with me to the point, where he wouldn't close out the return. He expected me to actually LEAVE the vehicle and NOT get a receipt off it. I had to call back to the original rental location. ....tell them I was leaving the vehicle and that the rep here REFUSE to give me the receipt, to actually get one. IT WAS AWFUL and all could have been avoided if the guidelines were the same. read more

Needed a car for one day. We booked on line, then called for pick up at the garage and they were there in 10-15 minutes. Really friendly and accomodating staff. They were efficient, had me out the door quickly, and were concerned about what time my work day was supposed to start. When I went to drop off the car the next day, there was a customer being incredibly demanding and rude yet the gentleman at the service counter continued to do all he could to accomodate her (she stated "she didn't do red" and could not take a care in a different price range but wanted a sedan that was not red even if he had to get it somewhere else, he never cracked under pressure). Would definitely use again. read more

The staff at your Jefferson Avenue location are very customer friendly, knowledgeable about questions involving the various insurance coverages, and give fast check-I/check-out service, even at times for last minute rushes. I truly hope Enterprise realizes the value your employees give in upholding the company's image as a reliable car rental company. read more