Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

A number of people waiting more than an hour to pick up reserved cars. It's 9pm and we are…read morestranded with kids. Don't rent from Budget at Detroit airport.

Our reservation went very smoothly! Ashley was very nice and a pleasure to be around! very quick…read moreand understanding! return day was just as pleasant! i have been using avis rent a car for over 10 years and every time it has been perfect! From start trip to return day, ASHLEY GREEN ensured a safe trip & made the rental process very easy! Very thankful! Big thanks to AVIS

I had to go through the Better Business Bureau...... My…read morecomplaint was that the Avis attendant at the rental site is effectively not supported by their employer. They had to scrounge up a vehicle due to low inventory (not the location's fault) but told me I was entitled to a refund as a result. That's where the problem started. I'm now going through my credit card to argue the issue. Below is my rejection of what the Avis "corporate office" had to offer - they were giving me a "free rental day"..... this is NOT a refund..... They also tried to tell me that what I was given was "higher rental" rated vehicle - essentially going against what their own employee told me..... So I informed them I'm not satisfied for the following reasons..... 1) Failure to rectify the issue to the customer's satisfaction and to what would be considered as fair business practices. If an Avis employee informs the customer they are entitled to a refund based on what they see in their system at the counter and since they are the ones that ISSUE THE VEHICLE, then it stands within good business discipline that a refund should be awarded to the customer in the interest of providing quality service. If the employee should not have conducted themselves like that then this is an internal business issue within Avis that should be handled through adequately training their employees vice ping-pong their customers around between a remote field office and corporate Avis. Clearly this depicts that Avis is NOT WILLING to stand behind it's own employees who are not being given full autonomy if the "corporate office" is willing to rollover on their own employees as well as their customers. 2) Lack of transparency of vehicles "rates" and the "rating system". The argument below supposes that I'm to know how or why a Dodge caravan (as an example) is a "standard" van and a Chrysler Pacifica is a "luxury" van.... and then perhaps a Honda Odyssey is a "premium" van. In my book - they are ALL mini-vans plain and simple. Telling me after-the-fact that the vehicle I had is some "higher" level rated rental is meaningless and obtuse. This reduces to a simple counter argument whereby the customer is powerless to respond simply because they are not involved and provided no guidance on how vehicles are rated. This further supports the FACT that the customer is 100% reliant on what the clerk at the counter informs them of and given that the "corporate office" seemingly does not support their own field employees Avis corporate can then arbitrability deny or support what their satellites employees do at their whim or as a situation benefits the larger Avis business. Furthermore, this paints the issue in a different light by twisting the argument into "we gave you a better vehicle" vice honor what their own employee told the customer. I'm not even bringing up the issue of "points" - clearly this process is much too hard to rectify. I will inform Avis here though that when I bring up a "points" issue with most hotels, airlines, and similar they typically award the points after verifying the business transaction vice tell their customers they need to sign up and then opt-in and join some special club.... even if that were true they explain the what/why and then award the points . What I find most distressing is that I have to go through such great lengths here to explain this and essentially get what an Avis employee tells me I'm entitled to. In a court of law the employee would be considered a de facto corporate representative of Avis - it would behoove the business to support their own accordingly. The one day rental is "nice" but this assumes that I will be doing any business with Avis in the future.... should I be? Would you reading this "LIKE" to go through this? Would you expect your family members to have this experience? The basic issue remains. The Avis attendant said "refund" - Avis refuses. I assume I have to take this up with my credit card and online at various review sites. Seemingly this is what Avis desires.​ There's a book that could help here - it's called "Raving Fans" - it's the kind of customers I have, because I treat them better than they expect. It's a great read - and its precepts, if followed, could produce similar customers for Avis if implemented.

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Baljeet Singh @ Hertz 289 Lucas Dr. Bldg B Detroit MI. Was a guardian angel sent to save me!!!…read more No one else wanted to help. He honored a confirmation deal I had with their counter business Dollar Rent a Car. As my flight was delayed at Charlotte NC Airport for 3 1/2 hours & the Dollar counter closes at 6pm. I never planned on something like that happening. As I didn't arrive until 7:30 pm. He really help to care of me along with, the guys outside as I awaited my sedan being brought out. A Jeep Compass had been out, and he told me no need to wait any longer take what we have. Because of these 2 guys my experience was Fabulous!! Shout out of Gratitude to them JGraham

As a Hertz member, booked my SUV weeks in advance for my business trip. When I landed in Detroit…read morethere was a text message from Hertz saying my car was not available and there were only other vehicles available. However, they increased the price of the rental $33 per day for giving me a car I did not reserve and it was entirely their fault. When I got to the rental office there was a line 20 people deep and I could not stand in line to complain in person as I had a meeting to get to. Once I got into the minivan it wreaked of cigarette and Marijuana smoke! I told the lady at the gate as I exited the facility and her response was to say "That's too bad." and handed me a form to fill out when I returned it so I would not get charged! What a joke of an operation! I travel several times a month for business and this is by far the worst example of a company simply disrespecting their customers and not caring at all! How does a company charge you more money for them not fulfilling their agreement and then give you a disgusting smelling car? This was a major failure and will change the way I have car rentals booked for myself and my employees going forward.

Booked a 3 day rental online and was quoted $334. The actual price was $500. Had abiur 3 extra…read morefees not specified when I booked. The only thing I asked for was an extra driver which was an additional $45. Checking in at the counter for pick up was also confusing as I was quoted 3 different prices with varying deposits depending on which card I used. No explanation of fees or add ons. I declined any extra coverage. I have never had this happen with a rental with any company before and will NEVER rent a car through Hertz again.

Staff at Detroit rental for Hertz is rude and incompetent. At the counter they asked me to call…read morehertz while I'm at the hertz counter. They are the worst people I've seen ever before. This was at Christmas and they tried to cancel my order even though I pre paid it. They are terrible and I hope they never have to get any service anywhere because of the way they treat disabled people.

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

I am extremely disappointed with my experience with Alamo. In 2023, after I returned my rental…read morevehicle directly to Alamo, I was unexpectedly placed on a "Do Not Rent" list. I was never given a clear explanation for why this happened, despite the vehicle being returned to their possession. Since then, I have made numerous attempts to resolve the issue by emailing and calling customer service, but my emails have gone unanswered and my phone calls have not resulted in any meaningful assistance. It has been incredibly frustrating to be left without answers or an opportunity to address the situation. If there was an issue with my rental, I would have appreciated being informed and given a chance to resolve it. Instead, I have been met with a complete lack of communication. Based on my experience, I cannot recommend Alamo due to their poor customer service and failure to address legitimate customer concerns.

Yes there was a big line Yes I waited for more than an hour…read moreBut Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much

I wish I could give them negative stars. Paid for my rental a month in advance after they claimed…read moreto take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever.

Great tacos and margaritas. Definitely get the cali green. One of my faves. Sit at the bar with…read moreCaroline and Kaylee for the best service!

I picked up a Mustang from Condor the other day for a short trip in Detroit. It was the first time…read moreI've used the company and found the whole process of collection and drop off really easy. Glad I was able to have a fun car for about the same cost as something regular elsewhere!

Dear Dollar Rent-a-Car Detroit Airport ,…read more Thank You so much for going above and beyond in customer service for an elderly client. Kendall, your manager was helpful, professional and immediately took care of the problem. Thank-You again Kendall!!

What a shit hole. The people are rude. When I landed the desk was closed at 7pm right before the…read moreholiday!! Like planes stop landing before seven. What a bunch of idiots. This place is the worst.