This is one of the worst places to rent a car for Uber. They are not honest--when you reserve a…read morespecific car, they make excuses and try to give you something else instead. The cars they provide are often not clean and have mechanical issues. I rented a car for Uber, but I couldn't even use it because it was broken. I kept calling, but no one answered, and the customer service is very poor. I don't understand how Uber recommends Hertz to drivers.

My sister and I had a tragic family issue and had to make an unplanned trip to San Ramon. Vehicles…read morewere limited that day and Jon was able to assist us in securing a vehicle which exceeded our expectations. Thank you Jon and team for helping us through this difficult time. We would definitely recommend Hertz San Ramon.

TL/DR: Everything went well, so I have no complaints at all…read more ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well!

New management team, way better service than in years past. They take very good care of their cars…read moreand willing to work with me. Thank you for restoring my faith in Avis!

Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

They always do a great job of getting me in and out of there fast with zero trouble, also friendly…read more Even when it's busy they serve me quick and efficient- great job !

My Catch-22 with writing a review about this place is this is where I have to go to rent a car for…read morework (i.e., my company has a corporate rate). Staff is generally nice, but the cars are meh. Since this is a franchise location, they really do cut corners wherever they can. I recommend doing a walk around the vehicle before you leave. I usually sit in my car to adjust the mirrors and check the radio and climate control and sometimes find something else. Pay attention to the following (because I experienced it at one time): - Check the tires - Check to see if any indicator lights are on - If the gas tank is full. This is a pet peeve of mine because I ALWAYS get the car partially full and I end up returning the car completely FULL (more range then when I received it). Of course they tell you that you can return it at the same level, but when you're filling up the tank, how do you know when to stop it? Seriously, I should be getting cash back for all the times I filled up their tank. The cars are generally dirty. They put a little effort to clean the inside, but ignore the outside. The last car I had was completely dirty on the outside, that I had to: 1) Fill up the gas tank 2) Clean the windows twice because the bug crap wasn't coming out The other thing was my last car was from Florida. It was a fully loaded VW Tiguan which I would have enjoyed had it not been deodorized or fumigated. I swear, if I don't get COVID, I was feeling sick from the fumes and drove with the windows down.

All the bad reviews are true…read more We returned the car from Budget at this Avis/Budget location. I just got hit with an extra fee. No warning at the checkout. They also itemized a full service fee but I retuned the car with a full tank.

This has been about my 4th time renting here and I had not written a review as of yet. We take…read morefrequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly.

They were recommended to me. I got a nice little Mazda, younger than mine that's was being…read morerepaired. I wasn't enjoying it so I called and got in before closing. They gave me another car. OMG I'm in love! I am so I thankful that they listened to me and gave me what I asked for without issue. Only one problem, now I want a new car!

Had to go here unexpectedly after someone rear-ended my car and it had to get repaired at a nearby…read moreautobody shop. I can't say enough good things about the service that I got from Hanah at pickup and again over a week later at drop-off. She made the process very smooth and quick, and I was on my way in no time both visits. She and the other staff I interacted with were all very friendly and professional, and they seemed to enjoy their jobs, which is becoming rarer and rarer these days. I did not need another headache after getting my car crashed into, and I have to say, I was very pleasantly surprised with how easy these fine folks made my unplanned rental experience.

Rented Full Size SUV when the grandkids come visit for Spring Break…read more Expedition & Wagoneer were my last two models. Both were new - low mileage. Great staff - reached out for confirmation and also checked in within the rental period. Easy after hour drop box too!

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

Staff was very helpful on my rental. The SUV was very clean and didn't take forever to to rent it…read morelike some places.

when checking out, there is absolutely no mention (Not even in terms and conditions or any other…read morefine print) that the prepaid amount is not the entire amount im expected to pay. There will be an estimated total as well. The difference between the estimated total and the prepaid amount was entirely comprised of additional taxes and fees. Specifically the Underage surcharge. When checking out, it was $54 (which aligns with what is listed in terms and conditions). After putting in my cc information and booking the rental, the underage surcharge bumped to $168. It TRIPLED?? And now im expected to either pay a $50 cancellation fee, or more than 100 extra than I was expecting - No... That I was implicitly told I would be paying. Truly sad and disgusting. Where could this additional 114 be coming from?? I was told that sometimes these fees vary by location, but when checking out, I had selected the location I would be renting from which would have altered the fee before checking out.