I've been meaning to write this review for a few months now. Here we go:…read more Just when I think customer service couldn't get any better at Dublin Mazda, they go and outdo themselves. The funny thing is, the customer service here is absolutely genuine. I took my CX-5 in for its first service and was greeted by my service advisor, Heather. She was super cheery and personable--she made conversation and immediately gave friend vibes. She's clearly been in the business for a while because she was confident, knowledgeable, and never once felt salesy. When my car was done, I went on my merry way. I got home and parked in the driveway like normal. I didn't leave again until just after 6 p.m. when I noticed an oil spot underneath my car. Obviously alarmed, I called the dealership knowing service had literally closed two minutes earlier. Someone in sales answered, listened to what happened, and actually walked over to the service department to see who was still there. That's how I got connected with Damon. Who, spoiler, is the service manager, yet never once took that credit. He just jumped in and handled business. Damon immediately apologized and had me set up with a loaner car. I'm not exaggerating--it coordinated everything in about 15 minutes. I drove my car down, picked up the loaner, and went back home. Seamless. Now, it was my decision to drive the car in, I didn't feel the leak was so bad it was inoperable to drive. Damon offered to have the car picked up and brought in, I declined. Heather called me first thing the next morning to apologize again and let me know they were sending someone out to clean the oil off my driveway. I'm sorry... what?! Who does that?! Dublin Mazda, that's who. After a thorough inspection (and cleaning because there was oil everywhere), they found the culprit: a faulty oil filter. And even if it had ended up being due to mechanic error, oh well, things happen. Heather then went out of her way to get me reunited with my car, even offering to deliver it to me. The entire service department went above and beyond. None of it felt forced or like they were just checking boxes. They handled everything graciously because they genuinely care. As someone who's been on both sides of the counter--having worked at a dealership for years and, more recently, having spent way too much time dealing with a GMC lemon--I can honestly say I've never experienced this level of customer service. Beyond grateful for the service department at Dublin Mazda. Thank you for putting your customers first.

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

This positive review is way overdue! I thought I had posted it months ago but I'm here to make sure…read moreeveryone knows just how amazing the service team is here! I would never want to go to any other service dept ever again after experiencing the professionalism and standards presented here. My advisor, Ronald went above and beyond our expectations and everyone else I share my experience with! He and Jim Burke seem to be the best of all the dealerships for all the car brands I have visited. Excellent pricing, loaner policies and I don't have to worry about wrongful charges like I've seen at others. I am so glad my friend and dance teacher referred me to this location. They spoil you! I cannot tell you how happy we are with the customer service here. Perfect experience.

DON'T WASTE YOUR TIME…read more I drove over an hour to Pleasanton because I was specifically told they could give me over $13k for my trade and that it "wouldn't be a problem." I get there and they offer me $8k, then after I declined, they offered $9k. That's nowhere near what was discussed before I made the drive. As a woman walking into a dealership alone, I left feeling like I was being lowballed and that they expected me to just accept whatever number they gave me. What bothered me most was that they didn't stand behind what they told me before I drove all the way out there. The frustrating part is that we were actually pretty close to making a deal. Had they been willing to work with me more, I would've bought the vehicle that day. Don't promise numbers you can't come close to just to get someone through the door.

My service advisor Hugo from East Bay BMW was excellent! Brought my M2 in for some warranty work…read moreand he was able to accommodate my schedule as well as get me a loaner vehicle for the day. He explained everything that would be happening with my vehicle and kept me up to date on its progress throughout the job. 10/10 would recommend, and if you plan on bringing your vehicle in for anything at all, definitely ask for Hugo!

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

Had a very bad experience with this dealer. The guy was not willing to answer our questions. He…read morewas super rude. "I dont have time to answer your million questions" was the response after couple of questions. I don't understand how he does his sales with that attitude. Left that place, feeling sorry to have visited that place.

My favorite part about dealing with the guy who works here was leaving. He was awful, he was rude…read more Unwilling to work with a customer. Talked over people acted like he knew more than we did. He wasn't willing to work with us on a couple hundred dollars of a car that had been sitting on his lot for 200 days so I highly recommend that you choose anywhere else to buy your vehicle don't spend a penny at this penny pincher's auto dealership. Save your dignity

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

They have one of the Best sales and finance staff. Very knowledgeable and professional. Straight…read moreforward and up front. It took my wife and to buy a CPO 911 less than two hours. Sunny and Omar were great. They greeted and opened the door for us as we approached the front entrance. It was very warm and welcoming. Everyone should buy their Porsche from this dealership. Tons of parking and great inventory. Thank you for making it a memorable experience for my wife. She got her dream car! Special thanks to Sunny for taking his time and explaining everything and making sure we understand everything in his office, very patient.

Empty promises. I signed an agreement for a future allocation that will never be honored. Since…read morethen, three price increases have come and gone while I've been left on the sidelines. I've purchased multiple new Porsches from this dealership & loyalty will get you nowhere with Porsche Livermore. The service department even managed to damage my brand new 911 during a PPF install. Leaving knife cuts directly in the paint across the entire front end. I had hoped things were improving under the new ownership group & gave them the benefit of the doubt... but nothing has changed. I continue to get the runaround, and I'm exhausted by the games the dealership will play with customers who genuinely care about the Porsche brand. I own aircooled 911s, and sadly the best era of Porsche feels long gone. What was once about engineering and passion now seems driven by shareholder value and squeezing every last dollar from customers. I strongly recommend taking your business to a more reputable Porsche dealership.

Everyone was very respectful when we came in. They also told us about the new features on the car,…read moreand they even let us test drive it. Amazing place at Volvo car Dublin

Worst dealership I have ever worked with. Jeremias and his manager Sammy are incredibly…read moreunprofessional. I inquired about a vehicle they had for sale. Jeremias called me at 11:55 AM and through his manager Sammy we negotiated an out the door price. I made an appointment to pick up the car at 3:00 PM giving myself time to get a cashiers check for the purchase and drive down to the dealership to buy the car. Jeremias confirmed my appointment and said he would have the car detailed and ready to be picked up for when I arrived. I was able to expedite securing the funds to purchase the car and called Jeremias at 12:45 to let him know I was 10 minutes away. To my surprise he mentioned that the car I was buying was on a test drive and that he wasn't sure it would be available. To say the least, I was shocked to hear a car that I was 10 minutes from picking up and had secured an agreement to buy was now possibly no longer available. I showed up to Dublin Volvo and met Jeremias to explain why the car I was buying was out on a test drive. He stated that it was out of his hands and that there was nothing he could do. I was frustrated with the situation and returned back to work and asking Jeremias to call me once the "test drive" was done. Well no call from Jeremias so I decided to go back to Dublin Volvo and inquire about the car I was purchasing. Upon arrival I asked to speak with Sammy who said, "I'm sorry we sold the car to someone else". I reiterated to Sammy that I had made an agreement with Jeremias to buy the car and had made an appointment to purchase the vehicle, I just needed time to get a cashiers check. Sammy continued to say that they are a first come first serve dealership and that no agreement even when negotiating an OTD price is final. I asked if that was the case why didn't Jeremias ask me to make a put down a holding deposit and Sammy stated that they don't take deposits on vehicles they have on the lot. I'm incredibly shocked by this whole experience and can't believe that Volvo Dublin chose to treat a customer this way. Their business practices are very unethical and don't have the customers best interests at hand. Think twice before choosing Dublin Volvo!

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

I've been trying to book a simple service appointment for 4 days straight and can't. I've tried…read moreusing their website but the automated system doesn't work.. I tried the website's live chat but they're unable to book the appointment for me. The live chat rep sent a message to the service center asking them to contact me. They did not call. I've tried calling the service department repeatedly, during business hours and it goes straight to voicemail.. I left a voicemail but they don't return my call.. No one even answers the sales phone number. I've been trying to book an appointment for 4 days and finally gave up. It shouldn't be this hard. Then I went to Dublin's Honda site, used their automated system, and was able to instantly book a service appointment for the next day. Livermore Honda is worthless.