Be careful when booking online with the Glendora location. They allowed me to reserve and pay for an Elite vehicle that they apparently did not even have available. I made my reservation in advance specifically to secure that type of vehicle, only to find out later that it wasn't available. What's frustrating is that if the vehicle isn't in inventory, it shouldn't be available to reserve online in the first place. Customers shouldn't have to waste their time planning around a reservation that cannot be honored. To make matters worse, I was transferred to another location and felt like my concerns were brushed off rather than addressed. The lack of communication and accountability made the entire experience extremely disappointing. If you're reserving a specific vehicle class, I would strongly recommend calling ahead and confirming they actually have it before relying on your online reservation. read more

I've booked with this location a handful of times, and Andrew and Dylan at the Glendora location have always been accommodating, professional, and kind. He consistently provides a smooth and positive experience every time we come in! read more

Take your business elsewhere. This company doesn't operate in good faith. Turo, budget, Avis, anything is better than dealing with these people. I'm absolutely traumatized at the experience I've had at this location. I called enterprise at the phone number listed for the Glendora location and was told they had 4 mid size vehicles available for rent at that location, I booked my reservation and arrived to the location less than 20 mins later. The man at the front told me they had nothing available even though I saw 2 of the cars I reserved. He told me I could upgrade and pay almost 200 more for a luxury car or get put in a small economy car that wouldn't fit the kids in the back seat. Would I said I didn't understand how I was told 4 cars were available yet now there in none in a span of 20 mins he's told me "well that's what you get for booking before we close" like I'm being reprimanded for booking last minute? I called customer service and they said they will contact the manager of that location to accommodate me and give me a car priced at what I reserved. The situation further escalated and this man kept walking in our faces saying leave I'm going to call the police and shouldered my 65 year old mother telling us to get out since the other employee said I need to leave I have plans, but says after us being threatened with the police "well I'm staying for the fireworks". Like this was some type of entertainment for him.. The police were involved and my mother is pressing charges for his shouldering her. It is disgraceful this business operates the way they do and this person thinks they can treat customers this way. When the police arrived the man claimed he was the manager. I cannot fathom how this person treats their customers this way and I'm heavily considering legal actions. This man had no right to treat us that way or tell me they won't take my reservation when there was 2 of the exact car I asked for sitting right there and then threatening us with the police, we didn't violate any laws but now we're criminalized?! Ridiculous read more

They lie to you, rent out vehicles that have problems, not return your emails or calls, waste your time when ur pickup is at 2pm they dont pick u up until after 4, I missed 2 appointments and spent another hour inside with some employee trying to catch an attitude with me, and they'll rip you off hard like the Mgr Dylan did to me and then stopped all communication when I told him that he charged me way more than I owed and I want.my deposit back. I like enterprise but this was a horrible experience unprofessional and ripped me off.. read more

I initiated a reservation over the phone. Unfortunately the numbers to any Enterprise on Yelp redirect to the reservation center and not the actual location you are calling. This created a disappointing overall experience, to say the least. The phone associates do NOT have access to the actual inventory at a location. For me, this meant nothing in the realm of what I wanted to reserve. I Ubered here (waste of time) based on the belief that there was a vehicle close to the type I was requesting. I arrived to find out there was one singular vehicle, a VW SUV. This is far bigger than I am comfortable driving and also more expensive than what I was budgeting for. They called to transfer the reservation to another location but I'd still have to order another Uber even further out. I would've saved myself the hassle of leaving without a rental (and money on Uber) if I was actually able to speak directly with someone that works in the actual store front. The one positive thing to say is that the female associate that was trying to help me out was very professional and positive. But still the whole thing was a big waste of time and money. I understand the vehicles available depends on what has been returned or already picked up. It's just so inconvenient to not be able to find that information out before arriving. read more

First things first they are renting to ICE . Also I was involved in an avcident where an old lady hit me and then an enterprise car, I didn't even exchange details with the girl on the enterprise car, the old lady paid for my damages, police was not called. After more than a year Enterprise is charging me! for the damages caused by the old lady to their vehicle. I was never inquired by the company, just received a bill to pay by mail LOL. read more

My car was hit by a driver that ran a red light. Our insurance covers a rental. This location reached out to us even though there was another assigned to us. Shortly after they had a driver picking me up to bring me to get my rental. The process was fast, easy and straight forward. I would recommend before you come to confirm if your Indira covers rentals. Second before you take your Rea tal make sure you take a picture of how much gas has. If you don't return it with the amount it was given to you you will get charged their posted price. Before you leave you must inspect the vehicle and take pictures of anything bumps, scratches and dents. You don't not want to be help responsible for any damages that you did not cause. When you return your vehicle return your vehicle in the conditions that it was given to you. The gas should be no less or they will charge you. Make sure the car isn't filthy. My return was even faster than my pick up. I was told what my charges were and I left. Andrew was the gentleman that asistes me and he was great. read more

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Dillon provided excellent customer service! Was extremely nice over the phone and it was truly a pleasure meeting him in person! 10 stars on being professional and providing customer service! read more

This is the second time I've rented from this location. They are always very friendly and more than happy to help when you call. I was rear ended by another driver and needed a rental. My Insurance provider uses Enterprise. They only had 2 cars for me to choose from that day, but the car I was given was beautiful! It was clean, filled with gas and ready to go. I would highly recommend this location! :) read more

Eric was so friendly and very professional. He explained everything to me. I highly recommend.

Over the last eight years I have had to utilize their services as a result of careless peoples driving so that being said the enterprise people always get me at my worst, but have always treated me the best. I am so grateful that they hire people that are efficient, confident, and Kind and empathetic because nobody wants to put out a deductible be without their car and go through all of this because of other people being careless or reckless and I'm so grateful for the enterprise people they made a really stressful situation less stressful! read more

Enterprise Rent-A-Car - Puppy - Car Rental Near Me - Glendora, California

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It is really sad to see how this company allows its employees to deceive and treat their customers badly and to debit money that was not approved, and simply no one gives you a solution and no one calls you to even try to find out what happened, terrible service and They take your money through deception. Es realmente triste ver como esta empresa permite que sus empleados engañen y traten mal a sus clientes y debiten dinero que no fue aprobado, y simplemente nadie te da una solución y nadie te llama para siquiera intentar saber qué pasó, Pésimo servicio y te quitan el dinero mediante engaño. read more

I don't know what happened to this place. Been coming here for years and they've always been awesome. I've been renting cars for years and today was the worst experience I've ever had by a rental car provider. The staff now are clearly untrained. The service I got today was horrible. Just horrible. They are far from accommodating. Do they have a "customer first" mentality? Not by a long shot. Don't expect them to accommodate you because they won't. read more

This Enterprise still lacks customer service and is horrible to deal with. STAY FAR AWAY FROM THIS LOCATION. They act irrational and are not willing to assist you when needed. I literally had to call Temecula to call the employee here to approve to add me to a contract for a dealership car. Bianca is unprofessional states she's the manager and looks run down, nappy hair, dirty and unprofessional! I am completely disgusted by her appearance and attitude. read more

Handy, around the corner of where I live. Hours aren't that late, so you need to go in the next day, paying a bit more.

Wonderful People & Excellently Ran! Thank You to Manager Taylor and Team Members of Eric, Ted, Bianca and Vince. Wonderful staff, great accommodations and always puts fourth their best efforts to help me with my specific needs. I will miss them when I no longer need a car rental. It's been a wonderful weekly experience. read more

Had a fantastic experience with Eric at the Glendora location. No hassle renewal. Pre-filled out forms. Fast, courteous and professional. I went through an insurance claim it; it was a simple procedure--thought it would take an hour, but I was in and out in about 20 minutes. I rented a minivan, Chrysler Pacific...it was awesome, spacious and actual fast. If you have never rented a minivan do so...I loved the captains chairs. read more

Jamie likes to call and yell at people. He talks over women. Swears his other employee didn't say what he said and then tries to mansplain everything because you're a disabled female. Never again. read more

10/10 service HUGE thank you to Chandler for taking care of me!! quick and easy process to get me in a car and on my way. Not a single problem nor complaint. I would recommend this place to anyone trying to rent a car. read more

Just absolutely an incompetent location. Haimen is the manager for this location and just has no idea what he's doing. First rental back in August with this location was an absolute disaster. Booked a rental months in advanced but was unable to give us the vehicle we needed, gave us a quarter tank of gas and a extremely unclean and dirty and smelly Transit. There were stains on EVERY seat and it smelled disgusting. That was my vehicle for my bachelor week. Second rental attempt, i called in for a vehicle under a claim number through insurance and was unable to gelp me and told me my agent has to be the one to book my reservation. Completely false. Called another branch in Covina and helled me immediately no problems whatsoever. This location is just absolutely incompetent. My groomsmen was previously a branch manager for enterprise, and my wife used to be an employee for enterprise as well. Both have expressed to me that this location has handled both my rentals/rental attempt poorly. AREA MANAGER PLEASE RETRAIN THIS LOCATION read more

Hell everyone in yelp land. I want to give a shout out to the amazing team at Glenora enterprise rentals. I have always had a great experience with them hands down. Specifically I want to honor Chandler the manager for exceptional customer service as well as a 20.00 price reduction with my return rental. He was friendly,attentive, and without fail put the customer first model into action. I have worked with the public most of my life. Customers are not always right but they are always first. Keep up the amazing job all and thank your mentors. read more

This location is absolutely terrible. Two of the rudest employees were working today, Eric and Dion. Neither of them seemed to know what was going on. Phones were ringing off the hook. People had reservations and they didn't know what was going on. I was assigned this location from my car insurance company while my vehicle was being repaired. I had called four days ahead of time and made a reservation. When I showed up, they had all my information from the insurance and claim number, but said I didn't have a reservation. They told me it would take 20 minutes to clean one of the vehicles, if it was available. I waited 20 minutes and started asking how much longer. They were completely rude and said it's what we told you. I then asked a different employee and he got in my face and was telling me to pay attention. And that it wasn't going to be any sooner than the amount of time they told me. All I was asking for was an updated estimate as my son was going to be late for work and I was going to be late for an appointment. Unfortunately, I had to have an Uber come and take my son to work because they were so slow and inefficient. I proceeded to ask again what the status was and was told that they were not going to do business with me and to leave. The two employees that were working at the Glendora location were again named Eric and Dion. I do not know if they are misogynists or just don't like white women. I felt like I was belittled and completely lied to. Avoid this business at all costs. They are rude and it will be a complete waste of your time. read more

If I could give Jared, Andrew, Karen & Janett unlimited stars I would. I was in a bad car accident and needed a rental car for a little over 2 months. The team at Glendora Enterprise treated me with kindness and compassion, and most importantly were incredibly honest. It felt like they genuinely cared about how I myself was doing, and were always happy to accommodate me and answer all of my questions. They are incredibly fair and friendly, and I am so grateful that they were there to help me in my time of need and uncertainty. read more

Shout-out to Eric. Eric was fantastic. He helped my family with a rental while their car was in repair and he was so helpful. He answered our questions when we called in about info, and provided great customer service when my family showed up later to pick up the car. At some point, I had to provide some translations over the phone for my family. He was patient and willing to deal with passing a phone back and forth to talk to me throughout the process. I really appreciate him making a stressful situation easier to deal with. read more

So unhappy with Enterprise. Rented a 15 passenger van to take our softball team to Colorado for a tournament. Three days before we're scheduled to leave they let us know our reservation is canceled as they need all the vans for a "corporate event". Good to know customers come first! Now we're scrambling around trying to find a way to get the girls there conveniently. So disappointed as we've used Enterprise in the past with no problems. This makes me not want to use them again. read more

The cars don't work correctly, For insurance people! The girl took the rental away!!, After Charging my card!, & telling me I authorized Payment, I was Standing right there Telling her I didn't Authorize Any Payment!!, They didn't inform me that My 20 day rental was over!The girl treated me like a child!& Im older & Disabled!! read more

Glendora Enterprise has some great employees. I was there Friday on a busy day and every person that was working there came up and did a touch "asked if I've been helped". Jasmin was my agent and she was wonderful.; She was straight to the point without be over bearing. She walked up with a smile and finished with a smile. She needs a raise, some of the best customer services ever. Dropped off car and was out of there in less then 3 minutes. They even gave me a ride to the Auto shop.. thanks again Jasmin "sorry i'f i slaughtered your name!" - The Buffalo read more

Zero help from the team here!! They used to be great. Refused to help us get into a better sized car. Over the phone to set the appointment super helpful but once we arrived it was NO HELP AT ALL read more

No stars. This place sucks. Had a reservation. They just ignored it. I will never use this place again. Neither should you! read more

Make sure to leave NONE of your belongings after returning the car. The staff will steal them and tell you they never found anything in the car. How convenient for the staff of young men at this location. On top of their poor customer service and dirty cars read more

Ridiculous service here. We waited for an hour for a car, only for them to tell us they had none and come back tomorrow?! Wtf. Why would I come back to you after you jacked me around for 1 HOUR. This place is incredibly unorganized. Literally a shit show. How hard is it to check if there is a car available. Why do you have to waste the client's time like this? Making us wait just so you can kick us out when there are no cars for us. read more

I have been here a couple of times to rent a car while my car was getting worked on. Ted has help me on both instances and he is very professional and detailed when explaining the process. I will definitely come here again, when returning the car it took about five minutes. read more

Will ever call again. This is the 2nd time the day before my rental they call and say they don't Ave a car

Booked via phone, they confirmed they had a minivan at Glendora, my location. Came today to find out no minivans and nothing equivalent for my family's vacation. Barely an apology. They called it a miscommunication. On what end. I had complete confirmation of a minivan at Glendora. Holiday week ahead - worried if we'll find an option now for our trip. Horrible customer service, barely an apology and nothing offered to help. read more

I booked a standard SUV this morning, pick up time is 5 pm, which is also the returning time for my previous rental sedan. So at 5 pm, I returned the sedan, and waiting for my new rental, a standard SUV. After 10 minutes, the manager brought me to a RAV4, and said "Here is your car". I have rented multiple times from this location, and I know RAV is just an intermediate SUV. After I pointed that out, the manager said this was the biggest SUV they had now, and willing to give me a lower price. Feels like she tried to cheat me at first. But this car didn't fit my travel plan, so I insisted for a standard SUV. Then the manager said she tried to call all the offices nearby today, and there was no standard SUV available. If I don't like the car, I don't need to take it. Then I said if you don't have the car, you should at least give me a call so I can rent a car from other rental car company. The manager said she's so sorry that they were too busy today to give me a call. How ridiculous. I asked how to solve this problem since I did need a standard SUV, she said there was nothing she can do. Then I kept asking her why she couldn't give me a call to let me know before I came, she just blah blah blah and finally asked me to leave! I had to walk 20 minutes in a hot summer day to home, since I already returned my previous car, and didn't get my new rental. I usually only rent cars from this enterprise because it's only 1 mile from my home, now I have to think otherwise. The service there is really terrible. Last time the car I rented was not cleaned inside, I saw a sunglass and toy left there. read more

I reserved a economy car via the online app for the same day, and went in to pick it up about 4 hours later. I was given a silver 2019 Mitsubishi Mirage. I needed the car for 7 days total and paid a good price. They did charge a $200 deposit in addition to the price of the rental for the entire 7 days upfront. Upon returning the car with a full tank and clean, they refunded my deposit which showed up 2 days later. I was very satisfied with their customer service. There was only one thing I was concerned about with the car. The engine sounded very loud, it had only 8400 miles on it. There was a dashboard icon of a wrench showing which was unusual. I was worried that there was something wrong with the car. I called the next morning and expressed my concern. They checked the maintenance schedule and said it wasn't due until 14k miles. Other than that it had nice gas mileage. For 7 days I only used a half tank. read more

Enterprise Rent-A-Car - Wrench icon by mileage - Car Rental Near Me - Glendora, California

I recently rented an SUV at this location. I needed to be picked up at my home and dropped off once I returned the vehicle. Since I required this extra service I stopped by and inquired how to set this up during covid. Dalen Jones was very helpful and gave me instructions to let them know one day in advance. Steven Castillo picked me up, checked me in, and then proceeded to go over procedures for operating the vehicle. I was so pleased that he took the time to do that because I had never driven an SUV before. My experience renting from this location was great. I really appreciated the friendly and very efficient service. I was especially impressed with how accommodating Steven was. Thank you! read more

I had written out a bad review then when I was driven home from here my rating of this place changed. I was taken home by this 62 year old retired man who was so pleasant and made the experience so much better. I did have some hiccups in the early stages of renting with enterprise, but I had a better than expected rental for 29 days and ultimately I think the good outweighs the bad. I think as consumers we expect perfection but we forget we're all human and Sometimes our idea of perfect service is harder to attain with son many external factors affecting it. read more

MAJOR ISSUES BUT UPPER MANAGEMENT RESOLVED THEM We had a few bad rentals from this place. The manager Matty was completely unprofessional and he had no clue what the true meaning of customer service meant but after I escalated my issues to his Area Supervisor our issues were handled. I am disappointed that the manager was capable of getting away with the behavior that he did towards the customers for so long but I am happy that it was finally addressed. Due to the fact that our issues were handled and as long as Matty is no longer at this branch, I will consider renting from here again. Thank you to the Area Supervisor for taking action and getting our issues resolved. read more

Enterprise Rent-A-Car - Car Rental Near Me - Glendora, California

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If you are looking for a car to rent for the weekend, this location offers the best deal. My boyfriend and I went to the Scottish Highland Games in Ventura so we picked up a car for the weekend. However, we got a car that had some issues. Not only did it smell like rotten milk inside, it was missing a gas cap, which caused the "check engine"light come on. Unfortunately, when we went to pick up the car there was quite a line so whenever a car came in, they gave us what was available. I know they perform their inspection before and after, but if they took a closer look, especially in gas tank, they would have seen the plastic bag that was stuffed in the tank. Yes, whoever rented the car before us, didn't bother to tell them the gas cap was gone. When I returned the car, I told the reps that this car needed some serious detailing and the matter of the gas tank. When I showed the guy who inspected the care the plastic back, his jaw just dropped. He went back into the office and told a co-worker and their were just as shocked. After realizing the fact that if the gas tank caught fire, they actually didn't charge us for one days rental. Although they should have refunded us the entire two days rental, I was happy that we got some money off. I really have never had a problem with this place, but I am definitely going to be more vigilant in checking everything on the car before renting it. read more