Be careful when booking online with the Glendora location. They allowed me to reserve and pay for…read morean Elite vehicle that they apparently did not even have available. I made my reservation in advance specifically to secure that type of vehicle, only to find out later that it wasn't available. What's frustrating is that if the vehicle isn't in inventory, it shouldn't be available to reserve online in the first place. Customers shouldn't have to waste their time planning around a reservation that cannot be honored. To make matters worse, I was transferred to another location and felt like my concerns were brushed off rather than addressed. The lack of communication and accountability made the entire experience extremely disappointing. If you're reserving a specific vehicle class, I would strongly recommend calling ahead and confirming they actually have it before relying on your online reservation.

I've booked with this location a handful of times, and Andrew and Dylan at the Glendora location…read morehave always been accommodating, professional, and kind. He consistently provides a smooth and positive experience every time we come in!

I was needing to rent a car for the weekend. Most rental companies are closed on Sundays, However,…read moreAvis is open on Sunday mornings so I decided to try them and save a little money in doing so. Having read negative reviews on a few of their other local locations, I decided to have an open mind going in, than sharing an honest review upon returning their vehicle. Picking up the car was fine. When signing the paperwork and given the keys to a Toyota Corolla, I owed $0 dollars, having already prepaid on their website, there were no additional fees. The young gentleman, Richard was friendly and courteous, which I did appreciate. However, upon returning the vehicle, the lady who was helping me, at first could not find my rental transaction in their system. After showing her my signed receipt, she found my record. But the error she was seeing was the mileage speedometer on the receipt was different than what was showing on her computer. So I waited patiently some minutes. She calls her supervisor, who is trying to help troubleshoot the error over the phone. After around 15 minutes, I politely asked if I can depart, having turned in my rental and keys before my 10:00am deadline. She says, yes that it's fine and continued to fix the situation. A few days later, I check my credit card and see that I was charged $23.50 that Sunday on my credit card. I call the business and a woman says, it is a late return fee. Meaning, the woman at the desk that Sunday morning, did not register or count my vehicle as returned UNTIL the mileage speedometer issue had been resolved.I explained the above story to her and was told I could not be given a refund. Their employee Richard was great helping me. Overall a negative experience for a mere $23 late return fee.

Great service from Richard and the other gentleman. Richard goes above and beyond for his…read morecustomers! I rent here all the time and I love it. Both locations are great! The cars are clean and smell nice!

I have rented vehicles from this location on several occasions, but I have never left a Yelp…read morereview, so here goes. Upon entering the lathe office, I waited in line for all of six minutes while an Enterprise employee, Lirna Iribe, worked as quickly as she could. When it was her turn, Lirna was extremely friendly, professional, and welcoming. She asked me a few questions, and I was done with the entire process within four minutes. Lirna was AMAZING and provided EXCELLENT customer service. Next came a four-minute wait until another employee, Daniel, walked me to the SUV I rented for a family road trip. Daniel was very friendly, happy, super polite, and professional. Daniel provided GREAT customer service and answered every question I had regarding the vehicle I was about to use for the next eight days. I reserved the vehicle through Costco, which was a Very easy process. Tip: I used my credit card to make my reservation and will use the same card to pay for my rental when I return the vehicle. By using this card, the credit card company provides rental car insurance benefits, thus saving me $33.00 per day. Back to Enterprise. Renting a vehicle here was fast, easy, and a truly positive experience. Thank you for the GREAT service.

Very disappointed with my experience. I reserved an Elite vehicle in advance through the Glendora…read morelocation specifically to avoid any last-minute issues. I was later told my reservation would be moved to the Covina location, which was inconvenient but manageable. Covina experience The real problem was that when I arrived, the Elite vehicle I had reserved was not available. What made the situation worse was the way it was handled. Instead of offering solutions or showing any concern for the inconvenience, I felt dismissed and treated rudely. It seemed like no one cared that I had planned ahead and reserved a specific vehicle for a reason. I understand that inventory issues can happen, but customer service and communication matter. A simple phone call, apology, or effort to accommodate the reservation would have gone a long way. Unfortunately, that was not my experience. I hope management takes a closer look at how customers are treated when problems arise. I left with no car and I really needed a car today.

I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas…read moreand when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location!

Returning the rental was even worse than pick up. Journey is a liar, she claimed I checked out the…read morecar @ 9:57am when the car was wasn't even ready, it was being "washed" it was dirty af from the outside! I didn't leave Avis till after 10:15am-1030. She wanted to charge me a whole other day and keep the car. My reservation was set @9am from the day before, I showed up around 9:30 and the car was being washed. It's 10:07 and I'm still waiting for the car. Save your time and go elsewhere. If I make a reservation I expect them to fulfill it, and not at whatever time they want or are ready. Do better AVIS! Save TIME and go to a different location!

We reserved a full size SUV for a family vacation. When we went to pick up the car the worker…read moreattempted to give us a midsize SUV. We informed him that this was not the size we needed because the full size offers cargo/trunk space and the midsize did not. The worker insisted it was "something similar" to what we ordered. I told him thats not what we need we need a full size like we reserved. I asked him what we can do because we are leaving on vacation. He recommended I call the costumer service number at 1800 331-1212. I spent 54min with the costumer service representative just to find out that the company could not provide me with a large size SUV at any nearby location. Horrible experience would never book through this company or recommend it to anyone. Especially this location!!

I contacted HonestyCar via Leasehackr and it went incredibly smoothly. Spent a few minutes doing…read morethe forms at the beginning and they ran my credit and did all the work. Car was ready and I went to the dealer, signed the paperwork without any attempt at upsell or visit to the finance office, and had my keys and was done there in 15 minutes. Everyone kept their promises, and were extremely easy to deal with. I had never used a car broker before, but given them the low level of stress, ease of documentation, and time saved, I believe the service more than pays for itself. We'll definitely use it again. It's so much easier when you're able to know exactly what the prices are, and just work through the options and focus on the car that you want rather than all the little details of how to put the deal together. The deal itself was actually very good as well, and we saved a lot of money. It is worth it for a piece of mind, letting someone else do the negotiation and finding the exact vehicle we wanted in the right color, and genuinely not having to worry about whether or not we did it right, or are missing something.

Wei was a pleasure to work with and got me the exact car and color I wanted for a great deal…read more Highly recommend!

They should be out of business. We reserved a specific type of vehicle, the guy at the counter said…read more"we rented it out, we have..." they downgraded us, refused to refund anything, but gave us a customer service number. Look, 14 years in the Army have taught me patience and how to compromise-- this place should shut down, the employees should find new jobs, STEER CLEAR!

Had a great experience with "Journey" she was so helpful and assisted me all along the way. The SUV…read morewas in great condition and I was very pleased with Budget. Update: turned in car was a seamless process and left quickly. I get a call an hour later from "Hugo" And cleaning crew found my wallet! He called me and told me he had it saved for me. Thank you so much!!!

First time renting a car from them, and they treated me so good..VERY nice people..They came to…read morepick me up and drove me home!!! I will forever rent cars from them...

Thank you to Kyle for great customer service…read more I didn't care how small the car was lol. I needed a vehicle to get me to point A to point B. The only reason I gave it 4 stars is due to the wait to get a hold of the location. I did get cut off twice. Not cause of Kyle, I believe its Enterprise set up. Thank you.

Vic was very professional. Replies promptly. Fair-priced. Above all else old-school courtesy. You…read morecannot beat this rental place. Finally a small local business we can support. " Try it you might like it"! Yelp is awaiting your confirmation to proceed with their services. Note Confirm your email to start using Yelp. here

Love this company!!!! They always on top of their business…read more Fast respond, clean cars, reasonable prices. No need to hustle around and search for car rental when you have Laxury Car Rental. Thank you guys

Great Customer Service with GREAT RATES! By far the best car rental company! It is nice to see that…read morea company really values my hard earned dollar and making me feel special!

DONT RENT FROM HERE!!! THEY WILL GIVE YOU SOME BS EXCUSE !!…read more If we could give zero stars we would. This is the second time we've rented from here. First time no issue. This time, they told us we owe $210 because the check engine light came on, while we were on our trip, and they said it was because we broke the gas cap when we refueled???? How is it $210 for just that?! That's almost as mush as the rental itself!! They should know when their cars lights are going to be going off. Like if the car is going to need an oil change, why would you rent it out?? Also, the car was pretty dirty when we got it. Trash under the seats and looked like someone spilled bbq sauce down the side. The seats were pretty stained too. Not very "Executive" if you ask me. We won't be coming here again.