Very disappointing experience at the this location…read more I was made to wait for around 20 minutes while the staff were constantly giggling among themselves instead of properly assisting customers. After finally being called, I was asked to sign the contract and was handed the keys without any proper explanation or vehicle walkthrough. When I checked the car, it was in very poor condition both inside and outside. The vehicle was not clean at all and did not meet basic rental standards. I immediately went back and requested an exchange, but I was told it was not possible. This completely wasted valuable time during a long weekend trip with my family. I also requested a supervisor's contact number to escalate the issue, but I was only given the same location number again: 813-653-0033. For reference, the receipt states the vehicle was rented to me by AH-NEJAH. If anyone from management is reviewing this, please contact me at ginjupallivgopinath@gmail.com because I would like to formally escalate this matter. Overall, very poor customer service and unacceptable vehicle condition. Definitely not the experience I expected from Avis.

I had a very frustrating experience with Budget Rental Car. I returned my vehicle on August 9,…read more2026, and was told everything was fine. My finalized return receipt showed a total of approximately $200 and included the exit mileage. No damage, cleaning issue, or other problem was mentioned at return. I later discovered that my credit card had been charged approximately $600. Budget did not notify me about the additional charges--I had to call after seeing them myself. These included an incorrect fuel charge of approximately $20, even though I returned the vehicle with a full tank, and an additional charge of approximately $400 allegedly related to the vehicle's condition or cleaning. I provided Budget with photographs of the fuel level and mileage, a video showing the vehicle's condition at return, shorter video clips for easier review, and my finalized receipt. Budget eventually acknowledged that the fuel charge was incorrect, but after more than a week of emails, they still have not explained exactly what the approximately $400 charge was for. I repeatedly requested photographs, inspection reports, employee notes, cleaning records, an itemized explanation, and the name of the person who inspected the vehicle. Budget has provided none of this documentation. The vehicle was returned in the same condition in which I received it, and my video supports that. I made every effort to resolve this directly, but Budget has not provided evidence supporting the charge or offered a reasonable resolution. I have now filed a BBB complaint. Based on my experience, I strongly recommend photographing and recording the vehicle at both pickup and return, keeping every receipt, and closely monitoring your credit card afterward.

We paid for a rental car and get there, and they do not have any cars...we called and went around…read morethe corner to Embassy Suites Budget and were assured by Budget they would have cars they have not cars as well. but you took the money and here it is 10 days later and we still do not have a refund...the service representatives at both places was horrible .. I will never do business with Budget they are a horrible company

Very bad communication You pay for something and they give…read moreyou something else not expected not recommended waste of money and time and bad customer service they just want to give you whatever go walk to your destination better than you come and rent a car from this business

I want to said thank you Ryan for helping me with my resection today she did a GREAT job and…read moreservice she didn't give up at all until she got the right one for me so i really appreciate for her service and this Enterprise is very good service too thank you again

No point in reserving if they don't have the car ready had to wait an excessive amount of time for…read morethem to prepare a car.

Dropped off my rental car here. Two folks with scanners checking in returns. Love how efficient and…read morequick they were. Took maybe 5 minutes if that and receipt was in my email before I waked out of the building. I don't rent from Enterprise often as I rent from another company but realizing that generally Enterprise excels at service.

Yup gonna have to give this one a two. Everything else was…read moregood except for this one thing; my money! They charged me for refueling their tank when I explicitly filled up their tank before we went to the airport. No other issues but when it comes to increasing my bill for something I know I did becomes an issue. Making a review via Yelp too! #yelpelite #googlereview

reserved a midsize AWD SUV (Jeep Compass or similar) for an 8-day road trip. When I arrived at the…read moreHertz location on Adamo, I was initially told they had a Nissan midsize SUV available. A few minutes later, I was informed that the vehicle hadn't actually been checked in and was apparently still out on rental. No problem--things happen. The employee then offered me a Buick Encore and assured me that it was both a midsize SUV and all-wheel drive. Since I had an eight-day trip ahead of me, I accepted it based on that information. Spoiler alert: it was neither. The Buick Encore is not a midsize SUV, and it was not AWD. After spending eight days in a vehicle that wasn't what I reserved, I mentioned it to the same employee upon returning the car. His response? "Who told you that?" Well... you did. At that point, I was told that reservations are not guaranteed and was handed the billing department's phone number to sort it out myself. The bright spot in this experience was Hertz customer service over the phone. The representative confirmed that I was, in her words, "thoroughly correct" and acknowledged that I had not been given the class of vehicle I reserved. I did receive a small credit, which I appreciated. I understand that inventory changes and substitutions sometimes have to happen. What I don't appreciate is being told I'm getting a midsize AWD SUV when I'm not, especially when I'm about to head out on an eight-day road trip. So, if you reserve a specific class of vehicle at this location, you may want to double-check exactly what you're being handed the keys to before driving away. I didn't have time to fight; I had to get on the road for my trip. Apparently, "midsize AWD SUV" can be a very flexible definition here.

I had a reservation with the Hertz location on Adamo scheduled for pickup on Christmas Eve. The…read moresystem allowed me to book the reservation through Priceline, so I drove all the way to the location expecting to pick up a vehicle. When I arrived, I was told they had no vehicles available and that my reservation would be cancelled. Despite being turned away through no fault of my own, three days later Hertz charged my credit card a "no-show" fee. This is completely unacceptable, as I physically showed up for the reservation and was denied service. Since then, I have made multiple phone calls, spending extended periods on hold, trying to get this charge reversed. It has now been over a week, and the charge is still on my card with no resolution. This experience wasted my time, caused unnecessary stress during the holidays, and resulted in an unjust charge. I would strongly caution others against booking with this location, especially during peak times, as reservations clearly do not guarantee availability and customer service has been extremely poor.

Renting a car and returning it was good but dealing with their customer service department has been…read morepainful. Three months after my car rental I got a $70 charge on my credit card stating a parking violation. I knew it was not me but Budget will not listen nor give me any proof. I went to traffic violation department who shared pictures that clearly showed that it was not the card I had rented. It has been 45 days of me trying to work with them to take the charge back but no help. They want me to work with their vendor who manages their charge but no one is willing to take ownership of mistakes they made. Even their supervisors send back generic emails. I am so frustrated with the run around. How many people end up paying for false charges without even realizing ?

Scammers they over charge your card they should be criminally charged and they try to charge your…read moreinsurance that you try to scam every dollar out of you !!!!!

After someone ran into the back of our car their insurance company paid for us to get a rental car…read morewhile our car was being repaired. We dropped our car off at the collision shop and there was a shuttle service that goes between the collision shop and Enterprise. The shuttle drove us to the Enterprise right down the road to get the rental car. It was extremely convenient. This particular Enterprise is a very busy location. It's actually located in a very busy strip mall as well! We had about an hour wait to get our rental car after we checked in. The car was fine and we had no complaints. The people working at this location were all pleasant to deal with.

Although I've used this location of enterprise for five years, this is the last rental here!…read more Biggest issue was, I rented it for a week and drive two states away and they never sent my contract. Not sure what I was supposed to show law enforcement if I were stopped. I even asked for it later and received nothing. Tyriek Holliday couldn't care less! I was the first one there before they opened. I was told to remain outside but of course a favorite customer was allowed in. I asked if I could come in too and was allowed but was told not to steal anything. Tyriek was late so I had to wait. I could go on and on but I think everyone knows where it went from here. Wrong car, no fuel option, and his overall attitude! He's an assistant manager? Really!! It's too bad but they need an overhaul of their customer service. 09/17 got a response from enterprise customer service to contact them via chat. I wrote the entire incident up but the enterprise chat only allows 400 characters. Chat advised they have no email and could not assist me. I was merely responded to them!

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

Rude, unprofessional and just bad at their jobs. Go to literally any other rental company…read more This place sucks and the lady at the checkout gate probably kills puppies in her spare time for fun.

This Company and Jessica are awesome. I had a car going into the auto body shop a friend of mine…read moreowns - and their prices and services beat out the big companies I shopped. I would rather give my business to a locally owned car rental service and I'm glad I made that decision...

I couldn't say enough great things about this rental company! My boyfriend and I arrived for a 3…read moreday weekend and at the airport we found there were NO cars available for rental... I couldn't believe the odds. We frantically called every company we could think of, including zip car. No success. A rep at Hertz suggest Econo Rentals. We have them a call and we spoke with Kerianne (from Elizabeth,NJ) she was so patience and kind to us. We were so stressed and kept calling on our way to make sure the car was still available. Every time we spoke to her she set our nerves at ease and could not be more pleasant. She truly understands hospitality and exuding genuine care. She's great and so is the company. Couldn't be more grateful!