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Absolutely horrible experience. I had a rental through the Riverview Enterprise for about a month while my car was being repaired. They told me my car was ready, so I drove the rental to the body shop and Enterprise picked it up. Less than 20 minutes later, I found out my car actually wasn't ready, so they shuttled me to the Brandon Enterprise to get my rental back. The first thing they tell me is that my car had already been rented out to someone else. How? My rental was never even closed out. I was literally just trying to continue the same rental because my repair wasn't finished. Then they refused to help because I only had a picture of my driver's license instead of the physical card, even though I'd been driving that exact rental for an entire month with no issues. After I called my insurance company and had them update everything, they came up with another excuse saying they couldn't give me a car because the reservation was under a different Enterprise location. The two women working there had some of the worst customer service I've ever dealt with. They acted like solving the problem was an inconvenience. At one point, while on the phone with my insurance company, one of them actually said, What do you want me to tell them? Instead of trying to fix a problem that Enterprise created, they left me standing there with no rental and no transportation. I had to order an Uber because nobody could be bothered to help. After renting from Enterprise for an entire month, this is how they treat a customer. Completely unprofessional, disorganized, and zero accountability. I'll be taking my business elsewhere. read more

This enterprise was the worst one I've ever been to in my whole entire life. I was supposed to pick up my vehicle at 9 AM. I was here at 8:59. To my disappointment, they informed me that my vehicle needed to be brought from a different location within an hour. They came back and said unfortunately they brought the wrong car after a two whole hours. I finally was able to get my vehicle. It's absolutely absurd to me that this establishment is still in business. I waited for my vehicle for two hours. That was unacceptable. They offered me a discount, but you can't put money on time. Very disappointed never coming back to this location ever again. read more

Subject: Formal Complaint Regarding Rental Agreement #19Z5CX - Platinum Member Dear Enterprise Customer Service, I am writing to express my deep disappointment and frustration regarding my recent rental under Agreement #19Z5CX. As a Platinum Member and a business owner who has spent thousands of dollars with Enterprise renting vehicles on a weekly basis, I expected a level of fairness and customer care that aligns with the loyalty I've shown your company. Unfortunately, my recent experience has left me feeling completely undervalued. I prepaid $330 for a one-week rental of a Jeep. Due to an unexpected business flight, I returned the vehicle early--on Tuesday, after renting it on Friday. Despite returning the car well before the end of the weekly rental period, I was refunded only $60 (in addition to my $300 deposit). The lack of a reasonable adjustment for unused rental days is unacceptable. To say that I am disappointed is an understatement. I am genuinely appalled that a loyal Platinum Member would receive such an unfair refund, especially after years of consistent business and significant spending with Enterprise. This experience has forced me to seriously reconsider my relationship with Enterprise going forward. I am requesting a thorough review of this rental, a clear explanation of how this refund amount was determined, and a reconsideration of the refund issued. At this point, I feel compelled to take my business elsewhere unless this matter can be resolved appropriately. I hope Enterprise values its loyal members enough to address this situation promptly and professionally. I look forward to your timely response. Sincerely, Batricia Rossin read more

I rented a vehicle from Enterprise in August through Caliber Collision. At pickup, both I and the Enterprise representative thoroughly inspected the car and documented the existing damage, and there was plenty of it. I returned the vehicle on August 27 as instructed, by leaving it in the Caliber Collision parking lot. No employee was present to do a return inspection, and that was presented as completely normal procedure. Fast forward a month and a half later (October 10), and I get a call out of the blue from Enterprise's "Damage Recovery Unit" claiming there was over $1,000 in damage to the vehicle. I honestly thought it was a scam call because how do you contact someone about alleged new damage almost seven weeks after the vehicle was returned? I hung up and immediately called the location directly. The representative I spoke with confirmed that my account has no notes about any damage from drop off, and even more suspiciously, the car has already been removed from the fleet and sold. They also had no clear explanation of what specific damage they are accusing me of causing, despite the fact that the car already had a long list of body issues when I picked it up. This entire experience feels incredibly shady. If there truly had been new damage, it should have been identified and documented immediately upon return, not almost two months later after the vehicle was sold. I would strongly caution anyone renting from this location and insist on a signed return inspection report at drop off, because otherwise you could end up in the same frustrating situation I am now dealing with. read more

Have used Enterprise three times within the last year. The people were professional, and it took between 10-20 minutes to get the vehicle, depending on many customers were there. read more

We had a 5 star experience at this particular location. We were helped by the assistant manager William, he literally made sure we were taken care of from the time we arrived until we were done. He provided us with the most amazing, phenomenal customer service that we will never forget him. We had an issue with the size of our vehicle and he made sure the situation was taken care of no matter what. He's a great asset to the company & we are happy he was available to assist us. We were also helped by other workers and they were all kind as well. Like I said 5 star service from beginning to end. read more

First, make sure to double and triple check the rental agreement, as they will slip in additional charges despite you telling them you don't want them/ Also, do not trust their word. I was told when I returned the car that the fee would be returned to me in 7 days, and here I am not 3 months later, and multiple calls to the office and being told to wait as it was in "accounting" and now they are telling me the money will not refunded. Additionally, when the store manager came to the phone, he had zero understanding of the issue, and hanged up on me when I insisted to talk to the regional manager or the city manager. Worst customer service experience I have ever had a car rental store, and that is to say a lot. read more

I used this enterprise when I had car issues so it was an insurance claim. The first car not so good but when I returned with complaints they got me into another car asap. They are super busy, I figure this stems from all the car accidents here in Florida, but super helpful! I definitely recommend this location. If you go to the other location on 301 good luck, they have horrible CS. read more

Everything. I got the car was very duty inside and smelling of cigarette. Plus it took me over 1h to get the car from the time I made the appointment. read more

Everything went well! After going to hertz after putting a downpmt on rental and then being told they didn't have any Enterprise saved the day! read more

I am renting a car from this location due to my car being in the shop for repairs. I was initially given a Jeep and then filled this car up with my own money for gas. A few days pass and I am being called by an employee there telling me that my rental car is being sold as a purchase for someone else. I am requested to bring the car back to Enterprise to switch for another one. I tell the employee that this is really inconvenient, so then he goes to tell me that to make it easier they can meet me at my apartment complex in the morning since I live right down the street. I await their call the next morning and didn't hear anything so I knew I was being blown off. I decided to take my car into the store instead of waiting around. I get seen and then taken out to get my next rental car by the store manager. He asks me how my day is going and I'm like not so great. I let him know that one of his employees had given me the impression that they were supposed to meet me at my house in the morning and then I never heard from anyone. I had to go to work, so I was already on a time crunch. Then the store manager tells me this new rental car only has a quarter tank in it. He offered another rental car but at this point I was already so frustrated from being blown off and having to switch out my initial rental car. Then not having enough gas in this new one was the cherry on top. I was officially over it. The store manager apologized but I mean this isn't going to fix anything. I will not be using this location again for renting a car and wouldn't recommend this store to anyone else. Update - May 24th and I still haven't heard from upper management regarding the poor service of this location. read more

Rewards program Platinum status customer review.. We travel a lot so we rent several vehicles every year. This is the only location that we have ever had any issues with. 1810 Hwy 60 Valrico fl 33594. This location will make fraudulent insurance claims leaving the customer (you) with a Hugh mess to clear up. TAKE PICTURES and VIDEO before and after.. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tampa, Florida

Quick and friendly service. Had my car ready for me to pick up and did not have any hassles very pleased.

Had a reservation and still had to wait for over an hour. Stated they were no cars available. There were at least 8 employees and a full line of guests waiting. Only the manager seemed to be working while everyone else was just in their cubicles. Renting somewhere else in the future. read more

This location is one of the busiest "outside airport" locations in Florida. The staff is friendly and quick. I have never had a problem with this location having a vehicle to suit my needs. I rent several times a year for several days or even a week at a time. It pays to be a member of the Enterprise Program. You accumulate points that reduce your cost and also get free upgrades as well. You can use your points as you get them. You don't need to reach a certain amount. The vehicles are in good working order and clean. Sometimes Enterprise could be heavy handed with the deodorizer they use. I think some people just don't follow the rules and smoke in the cars. read more

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Top tier sloppyiness at enterprise. They dropped the ball at every opportunity. Had a reservation to pick up a rental truck. It was not ready on time. I had to wait in the office for over 30 minutes. When the vehicle was finally brought out to me after being cleaned and washed. they did not dry the vehicle. Which had existing damage. I pointed out the scratches and dents to the person taking the information from me out in the parking lot. He said it had already been noted; that the company knew about it. My pictures were unnecessary and not to worry. This turned out to not be true. They did not know about the dent. The scratches were not recorded. Because of the length of my rental, i received a call and was told to bring the vehicle back in to be inspected. When I brought it back in for inspection they laughed at me and told me this was completely unnecessary for me to come back. All I needed to do was renew the rental agreement by phone. This took approximately an hour and a half out of my day. when the vehicle was returned, they immediately pointed out the dents and scratches and said it was my fault. I explained to them it was not and the truck was like that. I told him I had a picture and would send it to their email for verification. The next morning they turned the vehicle in under my insurance company which I had to fight with them about. I provided a picture with time stamp; matching day of rental. They wasted an huge amount of my time. The issue has been resolved and I am not at fault. This was an awful experience. I would not recommend this location. I'm forced to give them one star... read more

Enterprise Rent-A-Car - Here's the dented area. Water drops on the car from just being washed make it difficult to see any existing dents and scratches. - Car Rental Near Me - Tampa, Florida

We rent a car from this location approximately once a month. We have also previously rented a large commercial Van from this location. We have always found the employees to be friendly, courteous, and professional. They are a larger Enterprise office with many cars, trucks or vans to choose from. They do get pretty busy at this location. It's our experience that if a problem should arise with the rented vehicle they will always rectify the situation to make you happy. read more

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Landen Aka Lj The Manager At This Location is VERY unprofessional. If He Doesn't Agree With You He Will Charge Your Card For Unnecessary Charges Without You Knowing. Watch Out For Him ! read more

After two flight delays, Dollar Rental Car does not stick around past closing time to check in its customers. So we get a car from Enterprise. After that, we can't get out of the garage because the car in front of us is having some kind of problem with an employee. After waiting about 10 minutes (at 2 AM), I ask the employee what is going on and he replies, as condescendingly as possible, "what is going on is that you need to show a little patience." --(better yet) when I reply that we don't have much patience left after two flight delays, we see him say something into his walkie talkie. Next thing you know a very large man appears, who says he's a manager. He explains the driver in front of us didn't yet make a reservation and was doing it at the exit. I told him the other guy could have explained that and he said he didn't like my tone. My wife responds by asking why he cant open another lane to get us out. He says, "You know what I can do? I can take your car. Now get out of the car or I'll call the cops." I say we just paid for the car and he says he'll give me a refund. He insists we get out and tells us to find another company, when he knows all the other companies are closed. After about 15 minutes of practically begging him to be a human, he says he'll give the keys back to us as long as we say we're satisfied with Enterprise. We had no choice but to lie. My wife says, "This is our world now." read more

Fast and friendly service. Far superior to the airport. Deep selection of cars. This is my new location for renting cars when I am renting cars. read more

Very poor customer service and poor customer interaction. Was in the middle of a reservation and the person never came back to me.. I just left without a car read more

Enterprise Rent-A-Car - Servicing people that just showed up while I been here for 30 minutes already - Car Rental Near Me - Tampa, Florida

We got a car from this location that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses. read more

When we arrived to pick up our vehicle, we were told the only vehicles available were at a cost above our insurance coverage. Due to this, we were forced into a vehicle at an additional charge. After having the vehicle for two weeks, and being told by the collision center we would have at least another week with the rental, We called the location (waited almost 50 minutes on hold) to inform them we wanted to make a change. I was advised to return the current vehicle and we would be provided a different one. We did so, and was put into a vehicle that was STILL above the daily coverage of our insurance, but this time, the rate was ADJUSTED to stay under the coverage. Why was this not done with the first rental before spending hundreds of dollars? The vehicle we were put in the second time had just been returned, was not clean, smelled poorly, had a chip in the windshield, and one wiper (passenger) was missing (discovered when it was raining). Lastly, the rental ended two weeks ago and the deposit has not been returned. I spoke with an agent the yesterday (waited 44 minutes on hold), who stated that he would issue the refund that day. Why did I have to wait, then call to initiate this process? Overall, this was a terrible experience and, if we ever need to rent a vehicle for personal use, we will not choose Enterprise. If we ever find ourselves in this unfortunate situation again with an insurance rental, we will not choose Furman Collison center so that we can utilize a different rental company. read more

They will not have cars just humongous mini vans you probably need a truck drivers license to drive. I had always used enterprise until now. After trying for a week to get into a car from this hideous 70 seater van I'm done with enterprise. Worst experience I've had renting a car read more

Good enough rental place. Everyone was friendly and helpful. The place is crazy busy all the time though, since it is right by a number of body shops and car dealerships. Get ready to wait - although, when you do finally get helped out, they'll take care of you. I hated the car I got, though. Chevy Malibu, ugh. Literally the fugly-est car on the planet. I would've rather had a damn Edsel. read more

Worse customer service at 110 S US 301 Highway location, they lied about car. Never told me how much $$ to put on my credit card. Left me sitting for hours in the waiting room. They were just awful. I went to bank twice at my expense spent close to $60 on transportation to and from bank less than 6 miles away. read more

I am very impressed with this location. We rented a car on one of the busiest days of the season and they treated me with more than exemplary customer service. I am so shocked by the lower reviews of this place as they surely made an impression on me. On the day of pickup, I was told that they were one of the few locations open on Sunday in the entire city which I could definitely tell. It was very busy but many of the agents greeted me upon walking in and those who had not made sure I was being taken care of. To help feel more comforted for the holidays, they even offered all the customers coffee and donuts during our wait. You don't find this happening often especially during the holidays when sometimes it can be too busy. I truly appreciated them for such an amazing gift and I had yet to reserve my car. 5 star service at the gate by far. The agent to assist me was Dallas. He was very nice and gave great conversation. Sometimes when renting cars the process can be so standard but I loved that he was professional, open, and friendly. Dallas even helped me to select a better car suited for my height. The care and attention to detail made me feel very welcomed. He stated he wanted me to be comfortable and enjoy my ride. I am grateful for this as it made my day. The Nissan Rogue is perfect for the road. I highly recommend everyone to rent from this location as the service is incredible. Ask for Dallas. The funny thing to add to it all was our car was from Texas. Now if that's not good luck, I don't know what is. read more

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They say when it rains it pours, and this month has been a downpour. One thing after another, and then I get in my first accident. There's been a lot going on, and then I get a call saying my rental was up on the 23rd, and it's the 25th. The other drivers insurance was found responsible, and at the time I was using my own insurance to cover the rental. After calling my insurance to make sure they would cover everything to the 25th, I went into your location and found out that the other drivers insurance wasn't covering the same amount as mine. I called their insurance company to try to get them to cover the full amount, but they only raised the coverage from $23/day to $32/day. My current rental was $43/day. For the third time, I had to leave work to head to enterprise to change my vehicle to a smaller, less expensive one now. I was so upset and overwhelmed that this was just the cherry on top. I said a prayer before heading inside, just to ask God to help with my worries and anxiety. When I entered your story feeling so tired and defeated, I was once again greeted by LJ Holdroyd. His caring, professional, and kind demeanor made me feel better, but I was still accepting the fact that for the next month I would be driving something not nearly as comfortable as what I'm used to. And I have a pretty decent commute every day. I explained to LJ that they were only covering the $32, expecting him to tell me which vehicles, If any, were available. He smiled and said "okay so I've lowered the cost of the jeep to fit their budget at $32, so we're sort of meeting in the middle." I was so shocked that it didn't register at first. I hadn't asked him to do that and definitely didn't expect it. "Wait, so you mean I can stay in the one I'm in? And it won't cost me anything extra?" I asked. He smiled and agreed. I was so extremely grateful that I was trying not to cry. It may not have been a big deal to him, but to me, it meant everything that he would go out of his way to do that. With so much going on right now, it was a huge relief lifted off of me to be able to stay in the vehicle I had already been adjusting to, and one that I felt comfortable driving until my own car is fixed. That kind of hospitality is rare these days and you guys have an amazing person working for you. Thank you so much LJ!! read more

On Sunday, July 17th, 2022, I had a terrible customer experience at the Enterprise location at 110 US-301, Tampa, FL 33619. I booked my rental online and it was confirmed. I called the location and they also confirmed they had my reservation and a vehicle for me. After calling the location, I immediately took an Uber there only to be informed that they did not have a car for me. The Enterprise employee was unapologetic and stated there was nothing he could do. As I waited for my Uber home, I overheard a customer that came in after me asking to swap the vehicle they were just given. The Enterprise employee accommodated this request so I ask the branch manager (Ryan Wood) if I could have the car that the customer did not want. I was told that I could not and again that there was nothing they could do for me. The branch manager proceeded to tell me that they have customers who made reservations before me (which I understand) and that they usually call customers in advance to let them know they do not have a vehicle for them. I told him that I did not receive a call, and he said, "they can't call everyone." He asked, "What would you have me do? Seriously, what do you expect me to do?" with an attitude in his voice. I said that Enterprise should at the very least reimburse the cost of my Uber at which point he said they could give me a ride home. I declined as my Uber was already on its way. My question is, why did they not offer me a ride to begin with? That is the very least they could do. Confirming reservations when you do not have any vehicles is an unethical business practice that leads to extremely poor customer experience. In my case, I needed the vehicle for work as I had colleagues visiting from Europe over the next week. Enterprise left me in the lurch. I expect that most customers are renting out of necessity and when this happens it is more than just a small inconvenience. I hope that Enterprise puts a better process in place to avoid confirming vehicles that they do not have and provides some customer service training for their employees. read more

Hey...They pick you up, that's great! I've been using Enterprise Rent-a-car for a long time and they've always delivered. They may not be very precise on their timing but I know with them I have to add a buffer of 15 mins to 20 min to my calendar. Although I usually use Orbitz or Expedia to rent cars, I got a better deal going through the Enterprise web site. On the phone, they had a great attitude. In person, they were good. I returned the car and they gave me a ride home. read more

The manager at this location was great . John thank you for your great service. Everyone at this location truly strikes for that excellent customer service & as much as my brother likes to rent cars , we'll continue to come back and rent with you guys . Thanks for your outstanding service read more

My overall experience was horrible. First off I made reservations with Hotwire to reserve a car with debit card only. So I made a reservation for mustang. I called 800 enterprises the day of to confirm my reservation so the rep instructed to call the location of I wanted a specific color so I did. Spoke to Mike to confirm everything and to ask if he had the vehicle on black. He stated no that he actually don't have the mustang in stock but he will do his best to find one. Two hrs for my pick up time I called back to check the status and still no mustang. I than asked for worse case scenario and Mike stated that he can put me in a charger for cheaper cost. I than asked what do I need to bring with me at the time of pickup beside debit card and driver's license. Mike than informed me that you must have a credit card to rent a sports car. Informed him that reservation was made to rent with​a debit card and when I called the representative confirm that debit card was okay. So on that note I was forced into renting the charger this was for a very special occasion. But overall Mike did all that he can and I appreciate him for that. read more

Awful policy of not taking debit cards . I've been renting cars from enterprise all my life. I get to this enterprise and they won't take my debit card because I am out of state I want to utility bill and the Payroll receipt. My credit card was canceled because of some idiot doing fraud on my account so I had to close my credit card. I will never rent from them ever again I have a track record of always bring my car in with no scratches no damage I brought them my whole life and they do this crap to me. Never rent a car from them out of state and using a debit card. read more

Terrible!! Wrecked my truck 12 days ago, they didn't have a pick up truck available so they got me stuck in this SUV that I can't use for my line of work-have called them almost everyday to arrange a reservation for a truck and they keep giving me the run around !!! Go anywhere else if you can !! read more

I am a fan!! From the managers to the front line folks, they are amazing. So friendly and helpful. They go a million miles a minute and find time to personalize the service. I can't say enough nice things about them. I go there 4 or more times a month. read more

I have always used enterprise for my rental car needs. And this time around I have had the worst experience with this company at this location. The staff is very rude, they have put me in several vehicles that are not suitable for rent with high miles and requires maintenance. they pick and choose the customers they want to give the better cars to. I rep told me a car that was on there lot was for a specific customer they had already called and informed them of this particular car they would be getting. And when I called to speak to the mgr ZACH about it. He refernced the car belonged to an employee that had to make a run to the body shop not keeping in mind I had already witnessed the enterprise car tag hanging from the rearview mirror. When I started To state how I felt about the staff and they treatment towards me at this location. The mgr Zach stated to me he was tired of me calling them everyday and if I wasn't pleased with the car that I had. I could return it and rent else where. However, this is not a option for me because I'm renting the car through an insurance claim. I overall don't recommend this locatiat 110 US 301 in Tampa, fl 33619. I am a preferred member of enterprise and don't feel I should have been treated such way. I have a car that has dog hair everywhere and it had not been properly cleaned before renting it to me. On top of all the other maintenance issues it has. This is my third car form this location in a 3 week time frame. The customer service and satisfaction at the location sucks and The location needs new staffing! read more

I brought my car in for dealer service and they shuttled me to Enterprise to pick up a rental they were providing. The staff could not have been nicer. The car, on the other hand.... When I picked up the car it was covered with morning dew and I assumed that was the cause of the visibility problem through the windows.. However, when I got on the highway on my way to work, as the windows warmed up, I realized the filmy grime on the inside of the windows was so thick you could have scraped it off. As I headed west as the sun was rising, I was unable to see behind me-- and that included the side windows and mirrors. if I wasn't late for work, I would have turned around in a heartbeat. Later in the day, I went out and cleaned a hole in the windshield grime and in the back window so I could see on my way home since I assumed it would be even worse at night. . I get it... windows are a pain to clean.. I hate it... but when your business is renting cars... you should probably clean them to a level that allows people to see safely out. read more

I feel like I am in a Seinfeld episode. I reserved a car 3 weeks ago. They took my reservation, but didn't reserve my car! The Enterprise solution was to give me the number of other locations, so I could try to find a last-minute vehicle by myself. That was the precise reason I RESERVED a car 3 weeks ago. Oh, and they were ridiculously rude on the phone and were late picking me up. read more

Jonathan Williamson is the manager & he is completely rude. Rented a car for a day due to mine being in the shop, only had for max maybe 2hrs; brought it back because mine was ready & asked if I could be refunded or not charged a full day, he refused. As a manager it's your job to keep customers happy so you have routine business, he pdoesn't know how to do business & keep a customer happy. Won't be returning read more