I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

We are forever grateful to Dr. Vitale at Sage for the incredible care she provided to our miniature…read moredachshund, Lola. A few months ago, Lola suffered a ruptured disc in her neck and needed emergency surgery. It was an extremely stressful and frightening experience for us, especially after watching her suffer from excruciating pain for weeks. Dr. Vitale immediately brought Lola in for an MRI to verify what she correctly suspected was the problem and performed Lola's surgery right away. We truly could not have hoped for a better outcome. The surgery was a huge success, and today Lola appears to be completely pain free and is back to her happy, normal self. Seeing her comfortable and enjoying life again means more to us than we can possibly express. We cannot thank Dr. Vitale enough for what she did for Lola and for our family. She gave our dog her quality of life back, and we will always be incredibly grateful. Dr. Vitale is truly our hero, and we feel so fortunate that Lola was in her care. Thank you from the bottom of our hearts!

I can't recommend SAGE Veterinary Center and Dr. Arndt enough. We brought my dog in after a…read moretraumatic fainting episode related to a heart murmur, and from the moment we arrived, I knew we were in the right place. Dr. Arndt took the time to answer every question we had, explained everything in a way that was easy to understand, and never rushed us. He made sure we were completely comfortable with the treatment plan and medication, but most importantly, he made my dog his #1 priority during our visit. The entire staff was kind, patient, and genuinely cared about helping my baby. The level of compassion means everything. Thank you for going above and beyond for my little Watson Baby Cake Nugget.

I highly recommend SAGE Veterinary Hospital! My 3-year-old cat, Loki, had been throwing up all…read moreweekend, and when some of his vomit turned black, I knew I needed to get him seen right away. I took him to SAGE without an appointment, and they saw us within about 25 minutes. Every team member we interacted with, including the veterinarian, was incredible--kind, thorough, and very transparent. They walked me through all of the recommended testing and the costs before doing anything. They even performed one test at no charge. At one point, they came back and said there was one additional blood test they could run, but they were on the fence about whether it was really necessary, so they explained the cost and let me decide. I really appreciated that. They felt 99% confident Loki had a stomach ulcer and specifically did NOT recommend jumping immediately to an expensive ultrasound. Instead, they suggested treating him at home first and doing the ultrasound only if he didn't improve. We went home with medications, and they even gave me prescription limited-ingredient food to take home at no charge. To top it off, they called the next day to check on Loki and see how he was doing. I was incredibly impressed with the care Loki received and, just as importantly, with how thoughtful and transparent they were about costs and testing. I would absolutely go back to SAGE--although I really hope I don't have any more cat emergencies anytime soon!

Great, compassionate care from the internal medicine team at Sage Dublin. Dr. Perez performed a…read moreCT/Rhinoscopy on my senior pup to diagnose what was unfortunately a nasal tumor. During the time of the consultation, she took the time to educate me and explain the process/possibilities surrounding my dog's symptoms. I felt that I could trust her with my dog's care. The procedure we had there went smoothly and although we had bad news in the end, we felt taken care of. Front desk (Michael/Heather) were very friendly and helpful and the overall environment felt less like a vet office, which we liked.

Dr. Zachary Ang is such a blessing to have worked with. My cat had a dangerous bleeding situation…read morein March 2026. I rushed him to MedVet Mountain View. From the moment Dr. Ang first met with us, he exhibited wonderful listening skills. He valued my comments and made me feel heard. It was a dangerous urgent situation, and he gave it the prompt attention it deserved. My cat had to be hospitalized, and I could not have had a better vet to help me through those difficult days. Dr. Ang was so unbelievably kind and helpful to both myself and my cat. I've had pets my entire life, and I've never been more impressed by a vet. I was very worried about my cat, and Dr. Ang kept me updated and generously answered every question I had. It has taken months for me to write this review, because my cat had to be put down about 10 days after this emergency situation. However, thanks to Dr. Ang's help and advice, my cat got to spend over a week with me at home, before he developed another medical issue that again threatened his life. My cat was put down at almost 18 years of age, with the assistance of Dr. Ang. He made a terrible situation much better than it otherwise would have been for us. This my most difficult time with a pet, and I'm so blessed to have had Dr. Ang through the journey. I can't possibly thank him enough for how much he went above and beyond for my cat, and for me. Dr. Ang is a wonderful person, and anyone is lucky to have him care for their pet. I am also happy with MedVet Mountain View. I've brought my cat there many times, and the fact that I drove from Santa Clara to Mountain View many times specifically to go to this office is evidence of how comfortable I felt bringing my pet there--rather than vets' offices much closer to me geographically. I am happy with the staff and experiences overall at MedVet Mountain View. But, Dr. Zachary Ang is a vet that restored my faith in humanity, and he deserves particular credit for going far beyond the call of duty for myself and my beloved cat.

My dog was violently ill they made us wait over an hour while other dogs were seen with…read moreIn 20 min with the same symptoms ( yes I eavesdropped ). Seemed like we just got randomly assigned to the worst tech and he could not be bothered so we were not seen. We finally left and found care somewhere else. Just horrible

Our primary vet advised us to take our 14-year-old cat to a cardiologist after noting a grade 2…read moreheart murmur and elevated ProBNP, and after some research online experience we decided to take her to see Dr. Woodruff at the cardiology department at SAGE veterinary SF. Our experience was fantastic from beginning to end: - Scheduling: I called on Sunday to request an appointment with Dr. Woodruff, and they scheduled me for Tuesday! I was pleasantly surprised to get an appointment so quickly. - Costs: While they couldn't give me an exact cost over the phone since they didn't know exactly what kind of tests my cat would need yet, they gave me a ballpark that ended up being representative of the final bill, and seemed reasonable based on my understanding of similar services in the area. We paid about $1250 for the consultation and a level 3 echocardiogram. - Parking: They offer free valet services which is nice because parking on the streets can be pretty hard. We did end up street parking ourselves because we got there early, which was also free and we only walked about two blocks. - Facilities: The building was clean and modern, with comfortable seating. It wasn't too crowded. - Staff: Everybody was very kind, including the greeter at the door, the front desk staff downstairs who told us where to find cardiology, and the front desk staff at the cardiology department. We waited maybe 5-10 minutes after checking in to be called into a room. The nurse/assistant who let us into the room, asked us about our concerns, and walked us through the process was incredibly friendly and gentle with our cat. And of course, Dr. Woodruff absolutely lived up to her reputation. She was friendly and patient and answered all of our questions without rushing us out. She was very knowledgeable but able to explain things in a way that was clear for us. She gave us a clear recommendation and immediately sent the records, including links to the detailed results of the echocardiogram, to both us and our primary vet. Overall I am VERY happy with the service we received here, and while I hope we won't be frequent customers, I would absolutely return if necessary, and recommend the cardiology department (and especially Dr. Woodruff) to anyone who is looking for a veterinary cardiologist in the bay area.

Front desk ladies were nice, but…read more.. I waited 3 hours and got an estimate of $1,300 + charged a $260 check in fee, just to get asked to get bloodwork done to find out what could be wrong with my dog. No concrete follow up on what they think he could have or bloodwork tests I already have that could help. Since he wasn't an urgent case, it seems like they didn't want to help much and wanted to clear out the room. Eh I get it's the ER but at least be a more caring and thoughtful doctor, especially for $260 for a 5 minute conversation. Overheard a woman also complaining about a $24,000 surgery bill she had to pay and the nurses gossiping about A DIFFERENT patient they worked with and how they talked with him for an hour to pay his $24,000 surgery bill. Just know the prices could be high before coming here.

My Dogs vet was unavailable and I reluctantly went to Sage to have her eye looked at as she was not…read moreacting right with one eye and from previous experience of how quickly a dogs eye can go to nothing if not treated as the case with a previous dog. Best thing that ever happened was going to Sage as pepper got the care she needed by Vet- Lindsay Swirble. She is the only vet we have gone to in Bay Area that actually has experience with pugs. Dr. Linsey Swirble saved my dog (pepper)with her caring, throughness and experience. My dogs vet would not of even had the required equipment in their office or experience that she had a foxtail (1 inch) lodged behind her eye. She examined my dog with such care even putting dye and a black light to check for laceration. My previous pug lost his eye because a laceration was missed from a bad examination until I took him to an eye specialist a week later who said it was too late and it could of been fixed if diagnosed sooner. If I had taken that dog to Dr. Linsey Swirble at sage I know he would of also had his eye today as my dear pepper . I will drive 2 hours to see her from now on just to get the right care. I have had many dogs and vets over the years and this doctor is the best. She treated my dog like she was her own child. If you think its expensive to get ER care it was not. It was about $60 more then regular vet visit but it got fixed right away, correctly. My dogs eye is worth far more than $60. They have equipment that regular clinics do not and have the best veterinarian in Bay Area Dr. Lindsay Swirble. My only regret was not taking my previous dog there who did lose his eye by 2 regular vet visits that charged and misdiagnosed when I know Dr. Swirble would of known how to fix him the first time by her thoroughness and caring before that dog lost an eye. If you are in doubt if the cost will be too much or the care is any good don't hesitate. Dr. Swirble is amazing and I will go when she is working to make sure my dogs are in good hands. Take your dog there. Also, there was an ophthalmologist in house Dr. Tomo wiggans who was fantastic and together fixed my little pepper

I took my little loyal in because she had been sick. I called ahead so they were ready for me when…read moreI got there. We met with the tech, Veronica, and the doctor. They worked up an estimate that was quite large. The estimate had a low end and high end numbers. Veronica sat with me and explained each charge along with how and when it may apply. We played around with the numbers to help us fit it within an easier budget. Veronica was very thorough, patient and informative. My baby was sick so we had to do something. I left my pet with them to be treated while hospitalized. Unfortunately, I did not know exactly how sick she was. Within a matter of a short period, diagnostics came in with not so good news that left us with two options. Neither of which I was prepared for. After hearing the extent of my babies sickness, it was evident we needed to set her free. As painful as those words and that decision was, it had to be done. We drove back to that hospital to be with our baby. Sage has a special room just for the letting go process. Although we were not ready to say goodbye, we appreciated the quick return on labs and such, that gave us the answers needed to make the right decision for our girl. If you have been trying and struggling to piecemeal answers for your ill pet, I'd suggest going to this one stop shop. They have the doctors, staff, equipment and specialists on hand to get you the answers your pet and your family deserves. We love you Tabitha and miss you greatly. You were a very special, sweet, loving pup that contributed so much to everyone you met.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

I started using Reed here and there as my long standing Vet was starting to limit his hours because…read morehe was getting close to retirement and I also needed to find someplace that was open on the weekend due to one of my cats having a recurring issue. And I am glad I found them, especially Dr. Lau. Can I just say, I absolutely love Dr. Lau? My biggest fear of having my last Vet retire was how I would find another conscientious and caring Vet who actually cared enough to put the work in. I have had dogs my entire life and I have encountered some awful Vets in the past, so when I found my last Vet I was thrilled to have him. I stayed with him for 17 years. Now that I have found Dr. Lau I feel so relieved and happy. Over the past two years I have slowly moved my three cats and one dog to Reed Animal Hospital. Dr. Lau has been nothing but kind and helpful and I 100% believe she cares about my animals. I can ask her questions and she answers them. She goes above and beyond without being pushy. And she is just an incredibly pleasant person to work with. I completely trust that she will exhaust all efforts to care for my animals. The other plus is that the Vet Techs and the front desk staff have always been incredibly pleasant. The front desk staff has never been snippy or rude like some other Vet offices are (or even your regular Dr. offices are). And the Vet Techs have been kind and good with my animals. Knowing your animals are well cared for is such a relief. And I am happy I found them.

TERRIBLE! Don't ever go here! Dr. Reed is outrageously rude and is a horrible vet. If I could…read moregive them 0 stars I would.

We had a scary experience when our fur baby swallowed a sock, but this emergency pet hospital took…read moresuch good care of him. He stayed for 24 hours, and we felt confident knowing he was in capable hands. The facility was clean and professional, and the vets and staff were caring, knowledgeable, and clearly dedicated to what they do. They kept our pet safe and well cared for throughout his stay, which gave us peace of mind during a stressful situation. We're so grateful for the excellent care they provided and would definitely recommend them to anyone needing emergency care for their pet!

Took my 2 pound boy here due to some vomiting he was experiencing and right off the jump, they were…read moreamazing. They immediately tended to the fact that my babies were getting slightly anxious and vocal, so they offered me a spot in a quiet and separate room. It was a super sweet gesture and such a great starter and setup for how the rest of our visit went down!! Everyone greeted me with such kindness, professionalism, and enthusiasm- I swear I heard "If you need anything at all just pop your head out" like 5+ times and it was overall fantastic. Dr. Cook was kind, great listener (had beautiful eyes, if I'm being honest :D), straight to the point, and understood both my baby's health concerns and financial concerns- which she executed perfectly and accommodated gracefully. My babies are teeny tiny, and the way everyone gushed over them, and the way they handled them made me feel so safe. Never once did I even question if they knew what they were doing. BIG APPLAUSES!!!!

VEG was quite possibly the best pet ER experience you could ask for. The entire staff was kind and…read moresupportive. We have an EXTREMELY anxious 9yr old shepherd. Despite him being in pain and extra on edge, the team took their time to treat him and make him comfortable. He had a swollen paw and a lot of pain, but we didn't see anything happen to him. The vet was perplexed by his symptoms, because it looked like it could have been a rattlesnake bite, but there wasn't any visible bite mark and we live in West Oakland (literally just surrounded by concrete). But she was absolutely right. He was treated for a bite and is now recovering smoothly. I highly recommend VEG. They are all top notch.

This is the worst vet emergency hospital and I never leave bad reviews…read more Rather than trying to fix, diagnose, or treat your animal to health, they propose euthanasia as the easiest option. This is my second experience where first they wanted to put down my 1 year old kitty who was having urinary problems. I kept asking why they weren't starting him on antibiotics? I asked why are they compounding with stronger pain meds? Obviously his condition is getting worse if you're only treating the symptoms and not the cause. It was almost like they were setting him up for failure (death). They didn't care or listen when I told them I was a Pharmacist and had better recommendations on medication choices. I kept taking him every other day as his condition was worsening and they only kept adding stronger pain meds without identifying and treating the root of the problem. It made my parents sick to hear their suggestion of putting my cat down on the third visit. They didn't have the heart to even tell me that. So, my mom called all of her friends and found a "hero vet" who saved my cat's life. He actually DID start antibiotics and other meds to help with urinary flow and some pain meds to keep him comfortable. He also recommended a wet urinary diet and Calm Probiotics to be mixed in his wet food. We kept him on the meds for a month and he continues to eat his urinary diet. My baby is a healthy 4 year old now. I can't stand the horrific practices at VEG San Ramon. And now just the other day, they put down my friend's cat who was only 6 years old. Again, they couldn't diagnose or identify the problem so they suggested euthanasia. I feel there's a huge conflict of interest in their treatment of our sick pets and their push to get mildly sick pets euthanized and then cremated. This is sadly a scam business. I was so happy when they first opened because I felt a sense of relief having a 24/7 emergency vet nearby. Little did I know their ruthless practices would bring so much pain to pets and their parents. Please don't trust them with the health and wellbeing of your fur babies.